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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    AlertOps

    Score6 out of 10
    N/AAlertOps, headquartered in Bloomingdale, offers their IT alert system for IT incident management.N/A

    Splunk On-Call

    Score5.9 out of 10
    N/AFormerly known as VictorOps, Splunk On-Call is an incident response system for developers, devops and operations teams that helps reduce outage time.N/A
    Pricing
    AlertOpsSplunk On-Call
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    AlertOpsSplunk On-Call
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    AlertOpsSplunk On-Call
    Considered Both Products
    AlertOps
    No answer on this topic
    Cisco
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    90%
    Would buy again
    9 Answers
    Delivers good value for the price
    No answers on this topic
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    No answers on this topic
    90%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    100%
    Lived up to sales and marketing promises
    5 Answers
    Implementation went as expected
    No answers on this topic
    100%
    Implementation went as expected
    8 Answers
    User Ratings
    AlertOpsSplunk On-Call
    Likelihood to Recommend
    8.0
    (2 ratings)
    6.0
    (11 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (1 ratings)
    Usability
    -
    (0 ratings)
    7.0
    (2 ratings)
    Support Rating
    -
    (0 ratings)
    5.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    AlertOpsSplunk On-Call
    Likelihood to Recommend
    AlertOps
    AlertOps is best suited for service delivery companies, as it tracks the whole process and create alerts if any ambiguity is there giving the time to respected personnel to resolve and manage the same issue to ensure the smooth processing. It even escalate alerts to different teams creating s consistent coordination between teams and saves a lot of time.
    Incentivized
    Read full review
    Cisco
    I recommend Splunk on-call is more suited where there are high incident queues; multiple teams need to be involved in handling a P1 severity issue. Multiple levels of escalation are needed environment where automated action is required. I recommend the solution for large-scale & medium-scale business units. For small-scale business units, I see the functional value is less.
    Incentivized
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    Pros
    AlertOps
    • Manage and Resolve IT incidents
    • Schedules call and escalation to professionals with respect to incidents
    • Save times by recognizing and resolving the issues
    Incentivized
    Read full review
    Cisco
    • Easily assign work/tickets between multiple users
    • Supports a wide variety of software integrations
    • Easy to manage scheduling tool
    • As part of the Splunk toolset, provides detailed levels of data analysis at our engineers fingertips
    Incentivized
    Read full review
    Cons
    AlertOps
    • Notifications alert can be a little late at times
    • User Interface can be quite confusing to new users
    • Some alerts are generated unnecessarily.
    Incentivized
    Read full review
    Cisco
    • The user interface can be furthe improved
    • Licensing needs to be simplified and packaged as a bundle with other Splunk product like Enterprise Security
    • Customer outreach can be further enhanced
    Incentivized
    Read full review
    Likelihood to Renew
    AlertOps
    No answers on this topic
    Cisco
    It was a good solution with a good comprimise prize/features for our use cases
    Incentivized
    Read full review
    Usability
    AlertOps
    No answers on this topic
    Cisco
    Not a lot of love given to VO since the acquisition by Splunk from my POV
    Incentivized
    Read full review
    Support Rating
    AlertOps
    No answers on this topic
    Cisco
    VictorOps support has proven excellent for us. Because it is such a widely used tool, there is a lot of documentation on usage, and a large community of users to lean on. Also, many engineers have had experience working with VictorOps already, and the tool is so easy to setup / manage that much support isn't really necessary.
    Incentivized
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    Implementation Rating
    AlertOps
    No answers on this topic
    Cisco
    It was a good solution with a good comprimise prize/features for our use cases
    Incentivized
    Read full review
    Alternatives Considered
    AlertOps
    Although all the other products are also great but AlertOps has same and infact some better functionalities at less and better prices than other tools. AlertOps also offers free trail version which allows the users to take the demo and have a better understanding of the product which is not available in most of the other products available out there.
    Incentivized
    Read full review
    Cisco
    Splunk On-Call integrates better with our Splunk Cybersecurity and Reporting products due to the same family tree of the same eco system. We were previously using built-in on-call from individual applications and while adequate, they were difficult to manage and support SLA varied greatly across different applications. In addition we also used xMatters which did not integrate well with SAP products nor Citrix products so we were still using more than a single on-call product which was solved by implementing Splunk On-Call
    Incentivized
    Read full review
    Return on Investment
    AlertOps
    • Positive as it saves a lot of time
    • Positive as issues are resolved and managed on time
    • Positive as it is not that expensive
    • Positive as integration to any third party tool is well suited
    Incentivized
    Read full review
    Cisco
    • It runs our on call rotation so it makes it easy for us.
    • It integrates with Slack so it makes it easy for us to manage through Slack.
    Incentivized
    Read full review
    ScreenShots