Alex Solutions vs. DemandTools

If you have information systems with lots of information but need a solution that ties together the data Alex Solution is really a great tool for this. We're a large international company, so this was our case. But if you are a smaller local company with not that much data available it could be you should look for other solutions for a start.

Incentivized

DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.

• Easy and fast data sharing across platforms
• Single platforms solution
• Able to handle cloud and on premise

Incentivized

• Job Builder batches that allow you to run batches of updates for data integrity.
• De-duplicating data for loading and to ensure we do not load redundant records.
• Using PowerGrid like excel to drill and filter to particular record sets.
• Support - The team is very helpful and will provide you with as many resources as you need to succeed.

Incentivized

• Alex Solutions has lots of features and you need to invest time to understand how to do best deal with the solution in your own business case
• Australian-based solution with no local support in Denmark. Not the biggest issue for us, but potentially is a place with room for improvement.
• Making it easier for users to adjust visuals and colours.

Incentivized

• I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
• Some features aren't user intuitive and it takes a while to learn.

Incentivized

It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.

Incentivized

Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks

There has not been a time since I started 9 months ago that I've encountered any kind of downtime.

Incentivized

DemandTools is a bit clunky and slow at times

Incentivized

Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.

The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.

I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.

I have seen companies with Alex and Collibra, and if I should choose one of these tools based on my knowledge and feedback from the users, I would definitely choose Alex Solutions. From a user perspective Alex Solutions is easier to use - it really is just more intuitive and for most users that can make the difference between using and not using the solution

Incentivized

Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.

Incentivized

it has worked just fine for our purposes, but I can not speak to its scalability

Incentivized

• It's always difficult to predict the future, but the feedback from our organization is clear. Data-driven decisions are better decisions for sure.
• No service or solution is free, but seen in the bigger picture the better decision making surely outweigh the costs of Alex Solutions
• Our organization has way more focus on data and ensuring correct data collection. This is probably the best impact we have had seen from a data manager's perspective

Incentivized

• Sales Rep can work on more accurate data and have better chance to win opportunities, boost ROI.
• It is so efficient when working the scenarios for repeated work, so I can manage the whole org data without needing to hire another one.
• Time saving- so simple to use and reliable, help maintain data integrity.

Incentivized