Alex Solutions headquartered in Melbourne offers their enterprise data catalog, a marketplace for enterprise data that enables data-centric business outcomes.
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DemandTools
Score 9.8 out of 10
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DemandTools for AppExchange is a data quality toolset for Salesforce.com CRM centric customers.
The product comprises 11 individual modules to control, standardize, verify, deduplicate, import and manipulate Salesforce and/or Force.com data.
If you have information systems with lots of information but need a solution that ties together the data Alex Solution is really a great tool for this. We're a large international company, so this was our case. But if you are a smaller local company with not that much data available it could be you should look for other solutions for a start.
DemandTools is perfect for any system that constantly adds new records to its database. For example, in higher education, we are constantly purchasing search names from various vendors and DemandTools allows us to make sure we are not doubling up on the same records. It saves us money in the long run as we are not mailing out multiple copies of our brochures to the same person.
I wish I could make changes to my existing scenarios using save rather than having to create a whole new scenario. Maybe you can, I just haven't been able to.
Some features aren't user intuitive and it takes a while to learn.
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Support can be slow so do not expect quick turn for urgent issues. Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered The training webinars help with the basics but not much if you need advanced functionality.
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
I have seen companies with Alex and Collibra, and if I should choose one of these tools based on my knowledge and feedback from the users, I would definitely choose Alex Solutions. From a user perspective Alex Solutions is easier to use - it really is just more intuitive and for most users that can make the difference between using and not using the solution
Though RingLead has much more to offer in terms of automation (and it is in Salesforce rather than a separate program), DemandTools still has our heart. DemandTools is very cost-friendly and we were able to increase the value of DemandTools by programming in additional saved scenarios. I decreased admin time in the DemandTools suite by approximately 25% after implementing saved scenarios for every reoccurring update or list upload.
It's always difficult to predict the future, but the feedback from our organization is clear. Data-driven decisions are better decisions for sure.
No service or solution is free, but seen in the bigger picture the better decision making surely outweigh the costs of Alex Solutions
Our organization has way more focus on data and ensuring correct data collection. This is probably the best impact we have had seen from a data manager's perspective
