Allscripts Professional EHR vs Intergy EHR

Likelihood to Recommend

Some of the key questions include functionality of the EHR in today's electronic marketplace. Also customer support ratings are important due to many ongoing difficulties previously experienced with older EHRs. Allscripts is well suited to the outpatient setting where many preformed templates provide a comprehensive overview of patients. Additionally, Allscripts' link with the imaging portal PACS is second to none.

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Zubair Ahmed

Resident Physician

Ross University School of MedicineMedical Practice, 201-500 employees

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How well is the product customizable for workflow modifications for my clinic? Does the result flow easily for the provider or are there many chunky clicks required? (i.e. one modification to a workflow between the nurse and provider requires 27 clicks.. ok this accomplished the workflow that was needed but at what cost?)Can your system produce customized reports on the fly, is the data real time or lagging?Can the system be tuned in terms of document/note templates and the Graphic User Interface forms so a particular practice/provider/speciality needs can be taken into account?

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Keith Ewanyk

Senior Program Manager

Aspire of WNYHospital & Health Care, 501-1000 employees

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Feature Rating Comparison

Allscripts Professional EHR

Intergy EHR

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

Allscripts Professional EHR

Intergy EHR

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

Allscripts Professional EHR

Intergy EHR

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

Allscripts Professional EHR

Intergy EHR

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

Allscripts Professional EHR

Intergy EHR

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Intuitive with documenting office visits
Easy to navigate around the screens when researching patient information
Able to customize lots of things throughout the program to work with requested workflows

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Debbie Haro

Clinical Director/Director of EHR Operations

Pain Management Consultants, P.A.Hospital & Health Care, 11-50 employees

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I really like how you can search patients using several options like name, date of birth, account number, phone number, and more. It is very convenient because a lot of patients have the same name.
Another feature that is convenient is the fact that employees can scan medical labs into Intergy so it is more accessible.
I also like that everyone in the office can use the system at once and send each other tasks and messages on patients and things that need to be accomplished in the office.

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Verified User

Administrative Assistant in Customer Service

Hospital & Health Care Company, 11-50 employees

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Cons

Allscripts could use improvement with stability. Once in awhile, the software would freeze upon loading images saved from radiology or lab reports. It frequently had trouble with login credentials.
Improve the clarity of scanned images in patient's EHR.
Conversability with other platforms, like Cerner, Epic, and McKesson.
Improve the way InterQual loads review platform as well as emailing hospital case manager feature.

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Nicole Graves RN, CWCN

RN Field Nurse Manager, President, Professional Nurses Association, Clinical Revi7 Consultant

Coram CVS/specialty infusion servicesHospital & Health Care, 1001-5000 employees

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Intergy reports print to .pdf, which makes it nearly impossible to run pivot tables or graphs to identify trends.
The limitation by number of licenses is very difficult to deal with, if you work in a clinic that's saving money by not purchasing licenses for everyone to work optimally.
There aren't enough options to build your own reports. You can customize some of the prebuilt ones, but it can be challenging to find one report that pulls all of the data elements you need for a project.

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Jensina Massa, CPC-A

Operations Manager

NeuroSpine InstituteHospital & Health Care, 11-50 employees

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Usability

No score

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Intergy EHR 6.0

Based on 1 answer

Some things are a lot of clicks, missing functionality.

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Keith Ewanyk

Senior Program Manager

Aspire of WNYHospital & Health Care, 501-1000 employees

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Support

No score

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Intergy EHR 8.8

Based on 4 answers

Support is one of the most important components of this software. Hold times, if any, are very low. Representatives take ownership of their cases and if escalation is required, communication does not falter. Their case management policies are well thought out. Thorough enough to keep case holders on top of the situation while laid back enough to avoid interfering with hectic clinic demands. I have been impressed with and truly enjoy the opportunity to engage with many on their team.

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Ethan Bing

Practice Administrator

Medical Colleagues of TexasMedical Practice, 11-50 employees

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Implementation

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Intergy EHR 3.0

Based on 1 answer

Track all hours and don't sign off on anything if you are not 100% happy.

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Keith Ewanyk

Senior Program Manager

Aspire of WNYHospital & Health Care, 501-1000 employees

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Alternatives Considered

It was already in use when I was hired. I have mostly figured it out just messing around with it in my earlier spare time.

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Joanie McConnell

Certified Nurse Midwife

University of Louisville PhysiciansHospital & Health Care, 1001-5000 employees

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Medical Manager as a product was tried and true. It did not provide an easy interface. When a user who is not tech savvy started to use it was a big learning curve. One thing about Intergy was that it has a more intuitive interface, you get to use the mouse and make selections which was really failing in Medical Manager.

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Marcus Shorney

Systems Administrator

TD AmeritradeHospital & Health Care, 501-1000 employees

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Return on Investment

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Intergy EHR has allowed us to scale quickly. Best practices and coaching goes a long way with shared templates and superuser training/support.
Allowed us to seamlessly move towards population health management by offering software tools and/or integrating 3rd party services.
Offering preset and customized interfaces has made it easy to track and manage referrals and orders.

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Ethan Bing

Practice Administrator

Medical Colleagues of TexasMedical Practice, 11-50 employees

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Likelihood to Recommend