TrustRadius

Aloware vs. Orum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Aloware
Score 8.1 out of 10
N/A
Aloware is a contact center solution with turnkey software. Aloware also integrates with CRM and Helpdesk applications. Customers can be engaged by cell phone, text message or social messengers.
$40
per month per user
Orum
Score 8.9 out of 10
Mid-Size Companies (51-1,000 employees)
Orum is sales technology that allows users to plug AI into the sales process to accelerate top of funnel with good data and more conversations. It enables users to dial hands-free, multiple numbers in parallel, automate dispositions and call outcomes in a CRM, and speak with more prospective clients. With it, users don't need to wait for Voicemails, manually dial, or fumble with account research. Orum is designed to bring everything needed in front of sales reps, and connect users with target…N/A
Pricing
AlowareOrum
Editions & Modules
iPro
$40
per month per user
uPro
$70
per month per user
xPro
$90
per month per user
No answers on this topic
Offerings
Pricing Offerings
AlowareOrum
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Community Pulse
AlowareOrum
Top Pros
Top Cons

No answers on this topic

Features
AlowareOrum
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Aloware
-
Ratings
Orum
7.8
10 Ratings
8% above category average
Contact preview00 Ratings8.010 Ratings
Dialer-CRM integration00 Ratings7.610 Ratings
Call notes & tags00 Ratings7.810 Ratings
Automatic call logging00 Ratings7.810 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Aloware
-
Ratings
Orum
7.5
10 Ratings
2% below category average
Outbound dialing00 Ratings7.810 Ratings
Custom caller ID00 Ratings7.88 Ratings
Click-to-call00 Ratings7.67 Ratings
Recorded voicemail drop00 Ratings7.810 Ratings
Dialer contact import00 Ratings7.28 Ratings
Campaign & list management00 Ratings7.07 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Aloware
-
Ratings
Orum
7.4
9 Ratings
2% below category average
Follow-up calls00 Ratings7.08 Ratings
Dialer reporting & analytics00 Ratings7.49 Ratings
Dialer compliance00 Ratings7.88 Ratings
Best Alternatives
AlowareOrum
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 8.6 out of 10
CloudTalk
CloudTalk
Score 8.6 out of 10
Enterprises
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 9.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AlowareOrum
Likelihood to Recommend
9.0
(1 ratings)
8.8
(10 ratings)
Usability
-
(0 ratings)
10.0
(1 ratings)
Support Rating
-
(0 ratings)
10.0
(4 ratings)
User Testimonials
AlowareOrum
Likelihood to Recommend
Aloware
Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.
AS
Angi Sierra
Licensed Agent
Read full review
Orum
Orum is great for organizations that want to maximize their productivity with their current team. It allows sales to tackle warm and cold leads in a streamlined process.
Verified User
Anonymous
Read full review
Pros
Aloware
  • Incoming Calls
  • Voicemails
  • Text Messages
AS
Angi Sierra
Licensed Agent
Read full review
Orum
  • Great AI notes are captured during the call
  • presents useful information in preparation for each call
  • great historical information available after the fact
  • useful integration to other platforms such as Salesforce, Outreach, and LinkedIn
Laurie McCabe | TrustRadius Reviewer
Laurie McCabe
Sales Development Rep
Read full review
Cons
Aloware
  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
AS
Angi Sierra
Licensed Agent
Read full review
Orum
  • Their call-pickup detection can be slow.
  • They don't have a pretty UI.
  • They are missing some notes fields we would like.
Verified User
Anonymous
Read full review
Usability
Aloware
No answers on this topic
Orum
Very easy to use and simple to integrate. The process of moving from a trial to paid customer is virtually nothing.
Verified User
Anonymous
Read full review
Support Rating
Aloware
No answers on this topic
Orum
I typed it in a previous question's answer: of my entire tech stack, Matt Godwin is my top CSM by far. Daisy on the Sales side is wonderful, as well.
AM
Aaron Milner
Sales Development Manager
Read full review
Alternatives Considered
Aloware
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable
AS
Angi Sierra
Licensed Agent
Read full review
Orum
PhoneBurner is a good dialer as well and might be a better fit for a different use case, but as of my writing this review, they do not have a direct integration with Outreach. They allow a third-party (PieSync) to make certain "if-than" connections, but PhoneBurner didn't make it clear if there was a way to automatically log calls in Outreach. Plus PieSync brings its own monthly cost. Orum is a bit more expensive but well worth it for me.
Verified User
Anonymous
Read full review
Return on Investment
Aloware
No answers on this topic
Orum
  • You have to really use it cause its pricy
  • Understand your lead list you are dialing into
  • Price can be a bit on the high side
Verified User
Anonymous
Read full review
ScreenShots