User Friendly Aloware
April 27, 2022

User Friendly Aloware

Angi Sierra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Aloware

We are an independent insurance agency and we use it as a way to communicate with our current and prospective clients. Thru Aloware, we're able to make outgoing calls, receive incoming calls, receive and check voicemails as well as send/receive texts.

Pros

  • Incoming Calls
  • Voicemails
  • Text Messages

Cons

  • Reading text messages directly on the site are sometimes difficult
  • The transcribe on voicemails is off sometimes
  • Inbound/Outbound calls
  • Data tracking (calls, downtime, etc)
  • Texting
  • Call tracking/monitoring
Aloware is definitely more user friendly with an up to date user interface. Their texting feature is much easier to keep records over compared to Chase and the connection while on the phone with customers is a lot better. With Chase, it always seemed staticy and unreliable

Do you think Aloware delivers good value for the price?

Not sure

Are you happy with Aloware's feature set?

Yes

Did Aloware live up to sales and marketing promises?

Yes

Did implementation of Aloware go as expected?

Yes

Would you buy Aloware again?

Yes

Having worked in insurance from a work from home standpoint for a while, Aloware is definitely one of the better softwares for use in incoming/outgoing calls. The site is very user friendly and really well managed. The park feature is very convenient as well. The site doesn't feel clunky are have too much information (info overload) like other softwares out there.

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