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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Blackbaud Altru

    Score8.9 out of 10
    N/ADesigned for General Admissions OrganizationsN/A

    Bonterra Network for Good

    Score9.3 out of 10
    N/ABonterra Network for Good offers a nonprofit fundraising suite of applications, with donor management features like intelligent tracking of donor readiness and targeted messaging.N/A
    Pricing
    Blackbaud AltruBonterra Network for Good
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Blackbaud AltruBonterra Network for Good
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup fee$500
    Additional DetailsAltru’s pricing information is catalogued below, as supplied by the software provider or retrieved from publicly accessible pricing materials. Altru is priced as an annual subscription. This includes hosting, unlimited users, access to unparalleled product support – everything you expect from a complete cloud solution.Pricing is based on how many contacts are imported into the Donor Management System. All packages have unlimited users, unlimited campaigns, unlimited peer-to-peer pages, unlimited emails and communications, and optional events and auctions. All packages also include support and data migration.
    More Pricing Information
    Community Pulse
    Blackbaud AltruBonterra Network for Good
    Considered Both Products
    Blackbaud
    No answer on this topic
    Bonterra
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    99%
    Would buy again
    154 Answers
    Delivers good value for the price
    No answers on this topic
    99%
    Delivers good value for the price
    147 Answers
    Happy with the feature set
    No answers on this topic
    99%
    Happy with the feature set
    154 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    98%
    Lived up to sales and marketing promises
    128 Answers
    Implementation went as expected
    No answers on this topic
    96%
    Implementation went as expected
    127 Answers
    Best Alternatives
    Blackbaud AltruBonterra Network for Good
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    Agentforce 360 for Nonprofits
    Score8.6 out of 10
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    Score8.4 out of 10
    Medium-sized Companies
    DonorPerfect
    Score8.4 out of 10
    GiveSmart by Momentive
    Score7.5 out of 10
    Enterprises
    Ellucian CRM Advance
    Score5 out of 10
    Kindsight iWave
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Blackbaud AltruBonterra Network for Good
    Likelihood to Recommend
    6.4
    (12 ratings)
    9.4
    (159 ratings)
    Likelihood to Renew
    9.1
    (1 ratings)
    8.9
    (11 ratings)
    Usability
    4.5
    (1 ratings)
    9.4
    (39 ratings)
    Availability
    -
    (0 ratings)
    9.7
    (2 ratings)
    Performance
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    9.2
    (3 ratings)
    8.0
    (9 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.5
    (4 ratings)
    Configurability
    -
    (0 ratings)
    6.4
    (2 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (1 ratings)
    Product Scalability
    -
    (0 ratings)
    9.0
    (2 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.7
    (2 ratings)
    User Testimonials
    Blackbaud AltruBonterra Network for Good
    Likelihood to Recommend
    Blackbaud
    Well suited for smaller organizations that want to centralize many systems. Smaller organizations will have less constituents to manage and fewer events (our organization has 100,000+ constituents, daily programs/events, and a large donor base). Many areas within Altru are not updated to be functional for 2020. Because of this, we do not use the merchandising feature, the volunteer portal, or marketing communications. It does a little bit of everything "okay enough" to be better than having separate systems. It's restrictive in many areas, but being able to do SO much in one database outweighs the negatives! It is 100% necessary to have a data manager who spends all of their time in Altru doing data cleanup, researching and writing policies and procedures, training new users, keeping staff up-to-date on new processes, creating queries and running reports, creating workarounds for "unfixable" issues within the database.
    Read full review
    Bonterra
    Bonterra Network for Good suits our needs for tracking donations, adding contacts, and categorizing them for email blasts, text messages, videos, and newsletters. We always know each contact's donation status, whether they're a "new donor," "active donor," or "lapsed donor." This software is very user-friendly. And if you have questions, "Ask Que. It's great!! This software is also affordable. We love it!
    Incentivized
    Read full review
    Pros
    Blackbaud
    • Ticketing and tracking many different types of admission sales including group, facility rental, individual tickets, and class registration.
    • Membership management, including membership card mailing, recurring memberships, and renewal reminders.
    • Being an all-encompassing database rather than forcing you to use multiple databases.
    • Great customer service and client support, including ongoing updates to better the system.
    • Has a merchandise inventory management system.
    Read full review
    Bonterra
    • The donation software is very user friendly to add donations to.
    • The report section is very easy to use and to run what you need.
    • The contact portion is extremely user friendly and is easy to keep track of donors, what they've paid and communication to them.
    Incentivized
    Read full review
    Cons
    Blackbaud
    • Query system not user-friendly for management with limited database background.
    • Limited company-to-user support outside of an online community of users. No long term account managers for program.
    • No email analysis tools for eblasts.
    • Limited merchandise capabiity for shop use, though the program does allow third party programs to work with it.
    Incentivized
    Read full review
    Bonterra
    • In exporting reports, it would be helpful to have a "select all" option so you can easily select everything without having to manually click each one.
    • In exporting reports, it may be helpful to have the option of saving various options for different needs so you don't have to manually click or unclick each choice every time, as you can currently only save one type.
    • It would be helpful to be able to change an event/ticket information after it has already gone live for sales as we recently had an issue with this.
    Incentivized
    Read full review
    Likelihood to Renew
    Blackbaud
    No answers on this topic
    Bonterra
    We are still learning and rebuilding our nonprofit using this platform, so this year is a trial run to see how we can increase our network and our donations. So long as we are able to see a significant return on investment in terms of donations received through the platform, we will renew for next year.
    Incentivized
    Read full review
    Usability
    Blackbaud
    Blackbaud Altru is a very integrated system, but training is lacking and the use of the system takes some getting use to
    Read full review
    Bonterra
    I gave a usability rating of 10 because Bonterra Network for Good is a very simple software program. The program is set up so it's really easy to learn, especially with the great resources they have available. It's also really easy to use - it's very user friendly and intuitive. You can also easily contact a representative who can help walk you through whatever you need.
    Incentivized
    Read full review
    Reliability and Availability
    Blackbaud
    No answers on this topic
    Bonterra
    In 5+ years we have never had an issue with it not working when we needed it to. It is very reliable and doesn't seem to have a lot of bugs or interruptions in service.
    Incentivized
    Read full review
    Performance
    Blackbaud
    No answers on this topic
    Bonterra
    It is always fast for us and reports have a very quick upload time. We don't integrate it into other programs so I'm not 100% sure about that, but it always works when we use it and is very reliable. Even when we run Excel files for complete information on donors, it always works very fast.
    Incentivized
    Read full review
    Support Rating
    Blackbaud
    They are always available and very knowledgable. Many times I am able to come up with a solution before they've finished troubleshooting just by having talked through it with them. I really appreciate the Chat feature to answer simple questions in a timely fashion. The training I received was top notch and very detailed.
    Incentivized
    Read full review
    Bonterra
    Most of the time they are quick and friendly and help me resolve any issues. There have only been a couple of times that we couldn't find a resolution and I was just told that NFG didn't have that capability.
    Incentivized
    Read full review
    Implementation Rating
    Blackbaud
    No answers on this topic
    Bonterra
    The implementation of using Bonterra Network for Good within our organization went very easily, with no large issues. We had help internally as well as from one of the Bonterra Network for Good representatives who helped to get all of our data imported seamlessly. It was an easy process that they walked us through.
    Incentivized
    Read full review
    Alternatives Considered
    Blackbaud
    We switched from Raisers Edge in 2012 due to the need to have all processes in one database. Group Sales/Rentals had to use a separate database for their sales than the Members and Donors department. We also could not sell tickets for events and programs in one space. Being able to have all of these in one database is why we chose Altru.
    Read full review
    Bonterra
    The main difference, in my opinion, was that at Network for Good we had a representative who helped us when we couldn't solve a problem ourselves. At Bloomerang, I had to go through several channels to reach someone. (Once I did, we haven't had an issue since.) We like Bloomerang's products (Qgiv - Bloomerang Fundraising) and the communications tools. We wish Bloomerang had texting as Network for Good did. Ultimately, though, we have found that FundraiseUp has the best donation page option for our organization.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Blackbaud
    No answers on this topic
    Bonterra
    We are happy with all of the options
    Incentivized
    Read full review
    Scalability
    Blackbaud
    No answers on this topic
    Bonterra
    It works for the departments we need it in, finance, administration and fundraising and marketing. It does everything we need.
    Incentivized
    Read full review
    Return on Investment
    Blackbaud
    • It has become very tedious to account for registrants in each session of a class or camp, because you have to "sell" them into each session in order to have an accurate class roster.
    • It is very easy to process payment and entry fees to our Museum and programs.
    • It is easy to retrieve accurate information and records of patrons.
    Incentivized
    Read full review
    Bonterra
    • Minimized the resources necessary to run an online presence. For instance, one moderately tech-savvy person can handle it.
    • Provides a pathway to increase the number of events the organization can manage.
    • By being part of a larger group of non-profits that utilize Network For The Good, we receive additional assistance and ideas from related organizations.
    Incentivized
    Read full review
    ScreenShots

    Blackbaud Altru Screenshots

    Screenshot of Constituent Record: Get a true 360-degree view of each constituent's activity.Screenshot of Daily Sales:  Improve sales speed and visitor experience with a smart POSScreenshot of Group Sales:  Keep group sales orders organized and manageableScreenshot of KPIs:  Measure and monitor organizational performanceScreenshot of Membership Dashboard:  Improve membership acquisition and retentionScreenshot of Organizational Calendar:  Effectively manage events, programs, spaces, supplies and equipment

    Bonterra Network for Good Screenshots

    Screenshot of Bonterra Que. Bonterra Que is an AI fundraising assistant built directly into Network for Good. Que helps teams work with more confidence and clarity. No new tools to learn, no technical training required, and clear logic behind every insight. It doesn’t just advise, it acts, providing outputs based on fundraising best practices, and data, to save time and increase impact.Screenshot of Donor Management. This simple simple donor database tracks every gift, interaction, and relationship. With clear insights and easy segmentation, even small teams can personalize outreach to strengthen donor loyalty.Screenshot of Donation Pages. These mobile-friendly donation pages can be created in minutes, no designer required. Every page is optimized for higher conversion and feeds donor data directly into connected system for instant stewardship.Screenshot of Events & Auctions. This interface lets users plan, promote, and run events or auctions, with ticketing, payments, and donor data automatically connected. Reduce admin work while creating seamless, high-impact experiences for attendees and bidders.Screenshot of Volunteer Tracking. Volunteer hours and engagement are captured in the supporter profile, next to donation history and communication notes. Plus, users can segment, report, and export data to identify the most valuable supporters.Screenshot of Email Marketing. Bonterra Que can be used to send targeted, on-brand emails using a drag-and-drop editor and 90,000+ fundraising templates. Track results instantly and personalize messages to boost engagement and giving.