Amazon Chime vs. ReadyTalk (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Amazon Chime
Score 6.9 out of 10
N/A
Amazon Chime is a communications service from Amazon Web Services with a built-in VoIP solution. Amazon Chime can be used for online meetings, video conferencing, and business calling, and features pay-as-you-go pricing.
$0
per minute
ReadyTalk (Discontinued)
Score 4.0 out of 10
N/A
From PGi, ReadyTalk is a web conferencing solution that has been discontinued. PGi's replaced the solution with GlobalMeet Collaboration... which is now also discontinued.N/A
Pricing
Amazon ChimeReadyTalk (Discontinued)
Editions & Modules
Business Calling - Inbound
$0.002216
per minute
Business Calling - Phone Numbers
$1
per number per month, US Only
Meetings - Pro
$3
*per user per day
Meetings - Basic
Free
Business Calling - Outbound
Country Dependent
per minute
Business Calling - Receive Text
Free
US Only
Business Calling - Send Text
Country Dependent
No answers on this topic
Offerings
Pricing Offerings
Amazon ChimeReadyTalk (Discontinued)
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details*up to $15.00 per user per month
More Pricing Information
Community Pulse
Amazon ChimeReadyTalk (Discontinued)
Top Pros
Top Cons
Features
Amazon ChimeReadyTalk (Discontinued)
Performance & Compatibility of Online Events Software
Comparison of Performance & Compatibility of Online Events Software features of Product A and Product B
Amazon Chime
7.8
25 Ratings
3% below category average
ReadyTalk (Discontinued)
8.7
16 Ratings
8% above category average
High quality audio8.425 Ratings8.816 Ratings
High quality video7.625 Ratings8.914 Ratings
Low bandwidth requirements7.220 Ratings8.612 Ratings
Mobile support8.120 Ratings8.79 Ratings
Screen Sharing
Comparison of Screen Sharing features of Product A and Product B
Amazon Chime
8.2
24 Ratings
3% above category average
ReadyTalk (Discontinued)
8.9
16 Ratings
11% above category average
Desktop sharing8.124 Ratings8.716 Ratings
Whiteboards8.311 Ratings9.17 Ratings
Online Meetings / Events
Comparison of Online Meetings / Events features of Product A and Product B
Amazon Chime
8.0
24 Ratings
3% below category average
ReadyTalk (Discontinued)
8.9
16 Ratings
8% above category average
Calendar integration7.921 Ratings9.012 Ratings
Meeting initiation8.123 Ratings8.914 Ratings
Integrates with social media8.39 Ratings8.55 Ratings
Record meetings / events8.022 Ratings9.315 Ratings
Slideshows7.620 Ratings8.612 Ratings
Online Events Collaboration
Comparison of Online Events Collaboration features of Product A and Product B
Amazon Chime
8.0
21 Ratings
5% below category average
ReadyTalk (Discontinued)
9.4
16 Ratings
11% above category average
Live chat8.121 Ratings9.314 Ratings
Audience polling7.89 Ratings9.613 Ratings
Q&A8.111 Ratings9.212 Ratings
Online Events Security
Comparison of Online Events Security features of Product A and Product B
Amazon Chime
8.5
21 Ratings
2% above category average
ReadyTalk (Discontinued)
8.3
16 Ratings
1% below category average
User authentication8.617 Ratings8.513 Ratings
Participant roles & permissions8.520 Ratings8.816 Ratings
Confidential attendee list8.615 Ratings7.610 Ratings
Best Alternatives
Amazon ChimeReadyTalk (Discontinued)
Small Businesses
ClickMeeting
ClickMeeting
Score 9.4 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Medium-sized Companies
ClickMeeting
ClickMeeting
Score 9.4 out of 10
ClickMeeting
ClickMeeting
Score 9.4 out of 10
Enterprises
Google Meet
Google Meet
Score 8.3 out of 10
TeamViewer
TeamViewer
Score 8.3 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Amazon ChimeReadyTalk (Discontinued)
Likelihood to Recommend
7.4
(26 ratings)
8.3
(16 ratings)
Usability
-
(0 ratings)
7.0
(1 ratings)
Support Rating
8.8
(9 ratings)
6.4
(1 ratings)
User Testimonials
Amazon ChimeReadyTalk (Discontinued)
Likelihood to Recommend
Amazon AWS
Amazon Chime is well suited for online video and audio meetings, IMs, and conducting training sessions using a whiteboard. It can be integrated well with Google Calendar and Microsoft outlook. With Amazon Chime mobile app you can attend meetings on the go as well. Meetings can be locked so that only legitimate participants can join the meeting. Amazon Chime is less suited in case you want meeting transcripts as well for your meetings. Given that Amazon Chime is not used by a larger audience so your client or customer may face some difficulties in join the meeting or accessing some of the features of the Chime.
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Discontinued Products
Think about your needs as an organization and whether you will be using primarily audio only or audio plus web. If audio only then ReadyTalk will certainly meet your need. If web, then shop around for functionality, support, and price. I am fairly "neutral" on ReadyTalk - neither a huge cheerleader nor a huge detractor.
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Pros
Amazon AWS
  • Chat tools, video calls, on spot meeting invite[s] easy to create and use.
  • Ability to record any meeting and automatically downloads the meeting recording after ending the meeting.
  • UI is clean and easy to navigate around Amazon Chime.
  • Ability to invite outside guests easily using Amazon Chime without any issues.
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Discontinued Products
  • Screen share/conference calling: They make it quick and easy to join a meeting for your guests. They don't need to download anything; all they need to do is click on the link and enter the access code.
  • Mobile App: The app has been great for our team as they can now easily start a meeting with a click of a button from the app.
  • Recordings: It is very easy to record a webinar or conference call which you can then download.
Read full review
Cons
Amazon AWS
  • More simplified dial-in numbers. The PIN for our conference line is long and easy to mistype.
  • You do not have to download the Chime app in order to join a conference, but if you want to do anything beyond join (schedule a conference, participate in a group chat, control participants), you have to have the app downloaded and installed. The app that you have to download in order to launch a conference is a memory hog, and slows down a computer's boot up time.
  • The add-in for Microsoft Outlook is particularly clunky. It helps you add scheduled conference calls/video conferences to your Outlook calendar, but it can cause Outlook to crash, and creates a really slow open time for Outlook. If you can avoid downloading the Outlook Add-In, I would.
  • No built-in screen sharing capabilities.
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Discontinued Products
  • If ReadyTalk provided an easier way to set up the initial call through a different platform aside from email, it may make things a bit simpler.
  • ReadyTalk's monitor-specific screensharing process is a bit clunky and could be a bit better in identifying which monitor has been selected for sharing.
  • ReadyTalk's admin dashboard could use a UI update.
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Usability
Amazon AWS
No answers on this topic
Discontinued Products
ReadyTalk is easy to use, but I did find the initial integration to Outlook a bit cumbersome. I couldn't tell you how to do it now - someone else had to walk me through it when I started at the company. We also have a lot of issues with people trying to use their computers for audio; often, it stops working entirely mid-meeting
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Support Rating
Amazon AWS
They were very supportive in answering all of our questions when we had problems. Their in-person calls but their support site also had a full set of information that can answer a good portion of your questions before you have to pick up the phone. But when you, you will get good service.
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Discontinued Products
They have been responsive to support-related issues.
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Alternatives Considered
Amazon AWS
Better than Skype for Business in terms of loading the application onto your device. Skype had crashing issues always and those are comparatively low when using Amazon Chime. Amazon chime is fast and easy to work with while collaborating and setting up meetings. The audio and video quality are better than Skype for Business.
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Discontinued Products
Other regions in our organization have implemented WebEx. We have experienced poor audio and lack of customer service in our region. For quick interoffice communication and screen share, we use Skype for Business. Many people who have had the choice between WebEx and ReadyTalk will, more times than not, request a ReadyTalk account to be created. They feel the interface is much simpler to adapt. WebEx is not super friendly, especially on the backend of the tool.
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Return on Investment
Amazon AWS
  • The positive ROI is Amazon Chime helps make our sales reps more professional in their calls leading to an increase in closed/won deals.
  • Amazon Chime has increased overall morale across our sales team because it has greatly improved our call processes when compared to other tools we've used in the past.
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Discontinued Products
  • Positive impact. Able to fluidly demonstrate our software over conference call at the drop of a dime
  • Positively impacts clients onboarding process due to ability to screen share with a high amount of people at the same time
  • Higher ROI due to ability to show clients our new platform before their purchase in order to show the value of our product in real time via Readytalk conference
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ScreenShots