Amazon Connect vs. Mitel MiCollab
Amazon Connect vs. Mitel MiCollab
Product | Rating | Most Used By | Product Summary | Starting Price |
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Amazon Connect | N/A | Launched in 2017 and available on AWS, Amazon Connect is a cloud-based omnichannel contact center designed to provide a seamless experience across voice and website live chat, featuring skills-based routing, task tracking, and analytic tools to track customer interactions, or evaluate agent activity. It can support office-based or virtual contact centers. The service is pay-per-usage, per feature. | $0 per profile/per month | |
Mitel MiCollab | N/A | Mitel MiCollab is a collaboration and conferencing tool for enterprises, from Canadian company Mitel. | N/A |
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Amazon Connect | Mitel MiCollab | |
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Top Pros |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Project Management |
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Communication |
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File Sharing & Management |
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Amazon Connect | Mitel MiCollab | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Stackby Score 9.8 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Troop Messenger Score 9.7 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | HCL Connections Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Amazon Connect | Mitel MiCollab | |
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Likelihood to Recommend | 7.3 (4 ratings) | 8.0 (13 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 6.4 (3 ratings) |
Amazon Connect | Mitel MiCollab | |
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Likelihood to Recommend | Amazon AWS | Mitel Networks Corporation |
Pros | Amazon AWS | Mitel Networks Corporation |
Cons | Amazon AWS | Mitel Networks Corporation |
Usability | Amazon AWS No answers on this topic | Mitel Networks Corporation |
Support Rating | Amazon AWS No answers on this topic | Mitel Networks Corporation |
Alternatives Considered | Amazon AWS | Mitel Networks Corporation |
Return on Investment | Amazon AWS | Mitel Networks Corporation |
ScreenShots |