AnyDesk vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.5 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$274.80
per year 1 licensed user with 3 login devices
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Pricing
AnyDeskHelp Lightning
Editions & Modules
Solo
$22.90
per month (billed annually) 1 licensed user with 3 login devices
Standard
$35.90
per month (billed annually) 20 licensed users in a team
Advanced
$79.90
per month (billed annually) 100 licensed users in a team
Enterprise
Custom
per year billed annually
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
AnyDeskHelp Lightning
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
AnyDeskHelp Lightning
Features
AnyDeskHelp Lightning
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
8.7
62 Ratings
10% above category average
Help Lightning
-
Ratings
Screen sharing9.560 Ratings00 Ratings
File transfer9.361 Ratings00 Ratings
Instant message8.754 Ratings00 Ratings
Secure remote access with Smart Card authentication9.217 Ratings00 Ratings
Access to sleeping/powered-off computers6.843 Ratings00 Ratings
Over-the-Internet remote session9.158 Ratings00 Ratings
Initiate remote control from mobile8.450 Ratings00 Ratings
Remote management of servers & workstations9.047 Ratings00 Ratings
Remote Active Directory® management8.438 Ratings00 Ratings
Centralized management dashboard8.846 Ratings00 Ratings
Session record8.852 Ratings00 Ratings
Annotations7.744 Ratings00 Ratings
Monitoring and Alerts8.331 Ratings00 Ratings
Multi-platform remote control9.253 Ratings00 Ratings
Best Alternatives
AnyDeskHelp Lightning
Small Businesses
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Getscreen.me
Getscreen.me
Score 9.7 out of 10
Medium-sized Companies
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Action1
Action1
Score 9.5 out of 10
Enterprises
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 9.5 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnyDeskHelp Lightning
Likelihood to Recommend
9.0
(49 ratings)
10.0
(1 ratings)
Likelihood to Renew
9.8
(5 ratings)
-
(0 ratings)
Usability
9.1
(30 ratings)
-
(0 ratings)
Support Rating
8.5
(14 ratings)
-
(0 ratings)
Implementation Rating
9.0
(1 ratings)
-
(0 ratings)
Configurability
8.0
(1 ratings)
-
(0 ratings)
User Testimonials
AnyDeskHelp Lightning
Likelihood to Recommend
AnyDesk Software
AnyDesk is very easy to configure and allows unlimited implementation frequency. The product is highly compatible with other systems and has responsive customer support services. Ease of setup and deployment. Availability of multi-screen support and unlimited accessibility. AnyDesk software has affordable pricing and can be tailored for specific user needs.
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Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
AnyDesk Software
  • It allows you to troubleshoot and fix system issues remotely
  • It enables you to give online training and presentations to your team and record it for future use.
  • It enhances you remote support experience with advanced tools
  • It offers affordable remote support solution
  • It offers higher availability
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Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
AnyDesk Software
  • we should be able to connect from windows to iphone or ipad, it is now possible to connect to ipad or iphone. AnyDesk can work on this.
  • the field where we enter remote address should be more visible. New user cannot find where to enter the remote address that takes some time to connect. AnyDesk should change the placement of it.
  • If we can change the colour theme of the UI that will be an addon thing. when you daily use AnyDesk you get bored of the same UI.
  • Just like a Xmax UI. Any desk should constantly change somethings which makes the UI visually appealing.
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Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Likelihood to Renew
AnyDesk Software
This is the best remote access tool to any pc/laptop/desktop. We can make sure that we are 24/7 monitored, connected and if any technical problem arises, there can be a solution remotely with the help of AnyDesk. As AnyDesk has a remote access tool, it is easy to show clients how to do simple technical tasks on their remote pc/laptop just by loggin in from abroad
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Help Lightning
No answers on this topic
Usability
AnyDesk Software
AnyDesk is easy to use; all its functions are visible, and the buttons with icons are easy to identify. It is very intuitive to use; no prior training is needed for its use or configuration. The functions are designed to be basic and easy to use, and it doesn't matter what operating system you have; it is cross-platform, so it doesn't have many limitations. stem you have; it is cross-platform, so it doesn't have many limitations.
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Help Lightning
No answers on this topic
Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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Help Lightning
No answers on this topic
Implementation Rating
AnyDesk Software
Its easy to implement
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Help Lightning
No answers on this topic
Alternatives Considered
AnyDesk Software
Getscreen.me connects remotely directly from your browser, it's very convenient - no need to explain to customers what and how to install. Also, it has a very user-friendly interface. They also have all the necessary features for remote access (file sharing, WoL, black screen, session recording) and are significantly cheaper.
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Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
AnyDesk Software
  • With AnyDesk in place, it is always possible to offer remote IT support and maintenance, which ensures continuity of operations.
  • With AnyDesk in place, our teams can work remotely from any location, saving time and ensuring business operations never stop.
  • It is an affordable remote access solution that has saved us money. It is true value for money.
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Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
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ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.