AnyDesk vs. Help Lightning

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AnyDesk
Score 8.0 out of 10
N/A
AnyDesk Software in Stuttgart offers their eponymous remote desktop software, designed to provide resilient remote access even with poor network access.
$14.90
per year
Help Lightning
Score 10.0 out of 10
Enterprise companies (1,001+ employees)
Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…
$75,000
per year
Pricing
AnyDeskHelp Lightning
Editions & Modules
Solo
$14.90
per month billed annually
Standard
$29.90
per month billed annually
Advanced
$79.90
per month billed annually
Enterprise
Custom
per year billed annually
Enterprise
$75,000
per year per installation
Offerings
Pricing Offerings
AnyDeskHelp Lightning
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional DetailsAnyDesk is free for personal use and offers a limited set of features and support. Professional users need a license. Only the initiator of a session needs a license, participants are free.Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.
More Pricing Information
Community Pulse
AnyDeskHelp Lightning
Top Pros
Top Cons
Features
AnyDeskHelp Lightning
Remote Administration
Comparison of Remote Administration features of Product A and Product B
AnyDesk
7.5
28 Ratings
9% below category average
Help Lightning
-
Ratings
Screen sharing8.226 Ratings00 Ratings
File transfer6.728 Ratings00 Ratings
Instant message6.724 Ratings00 Ratings
Secure remote access with Smart Card authentication9.218 Ratings00 Ratings
Access to sleeping/powered-off computers7.622 Ratings00 Ratings
Over-the-Internet remote session7.426 Ratings00 Ratings
Initiate remote control from mobile7.425 Ratings00 Ratings
Remote management of servers & workstations7.423 Ratings00 Ratings
Remote Active Directory® management6.020 Ratings00 Ratings
Centralized management dashboard7.323 Ratings00 Ratings
Session record9.824 Ratings00 Ratings
Annotations6.721 Ratings00 Ratings
Monitoring and Alerts6.622 Ratings00 Ratings
Multi-platform remote control7.526 Ratings00 Ratings
Best Alternatives
AnyDeskHelp Lightning
Small Businesses
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Getscreen.me
Getscreen.me
Score 9.8 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.3 out of 10
ConnectWise ScreenConnect
ConnectWise ScreenConnect
Score 8.9 out of 10
Enterprises
Remote Desktop Services
Remote Desktop Services
Score 9.1 out of 10
Remote Desktop Manager
Remote Desktop Manager
Score 8.4 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AnyDeskHelp Lightning
Likelihood to Recommend
8.1
(28 ratings)
10.0
(1 ratings)
Usability
9.5
(2 ratings)
-
(0 ratings)
Support Rating
9.3
(12 ratings)
-
(0 ratings)
User Testimonials
AnyDeskHelp Lightning
Likelihood to Recommend
AnyDesk Software
If at this point in the pandemic, remote access to a desktop is necessary for you, then AnyDesk is likely a solid solution. However, as the pandemic winds down, remote access is expected to become less and less critical, and thus, the problem that AnyDesk solves is likely (or perhaps, hopefully) going away. Given the bad reputation for using this program by scammers, many customers do not want to connect through it, so over time, I switched to an alternative to Anydesk - the service Getscreen. me, which connects directly from the browser.
Read full review
Help Lightning
I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content.
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Pros
AnyDesk Software
  • It has an inbuilt Wake-on-LAN feature, which allows starting the remote computer with just a click.
  • We can create an easy-to-remember custom alias for different systems, it makes it easy to access the systems without any ID or long numbers to remember.
  • It allows auto adapt resolution, it displays the remote system according to the host systems resolution.
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Help Lightning
  • Sharing graphics, images and other resources.
  • Connect remotely with different experts.
  • Favors team work, even remotely.
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Cons
AnyDesk Software
  • The auto-update feature on AnyDesk sometimes offers a technical glitch. It does not work properly on few occasions. I really think it may has a room for improvement.
  • When it comes to Mac AnyDesk may seem a little complex at early times.
  • Video recording captures a low quality frame. I think this should be changed because sometimes video recording is the most essential thing.
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Help Lightning
  • It needs a strong network or signal connection.
  • Nothing else.
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Usability
AnyDesk Software
AnyDesk is a complete solution for remote access and control. AnyDesk provides better navigation and UI when compared with other similar software. AnyDesk helped me a lot at times when I've been working from home. The only disadvantage I found is when the network connection is weak. It needs to be managed properly.
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Help Lightning
No answers on this topic
Support Rating
AnyDesk Software
I didn't have any technical problems and I didn't suffer from bugs or errors. Customer service has improved a lot and I no longer need to leave the office to go to the user's computer. With AnyDesk I install and remove programs, printers, scanners, settings in general. Screen sharing is excellent and without delays. Overall, I recommend and approve AnyDesk.
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Help Lightning
No answers on this topic
Alternatives Considered
AnyDesk Software
The free version of TeamViewer is unstable; the remote connection is frequently lost. Anydesk's remote connection is much more reliable and consistent. Even so, I prefer AnyDesk over other software because it's a lot easier to install and runs very well. Aside from that, its simplicity gives it an edge over other software.
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Help Lightning
I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing.
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Return on Investment
AnyDesk Software
  • Reduce time and efforts spare for sorting out issues.
  • Increase the overall revenue as able to share and present our products to customers easily and in detail.
  • Control our expenses as we can handle any issue that arises remotely.
  • Improve overall customer services as we act quickly and promptly with any issues.
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Help Lightning
  • Makes work team better, even remotely.
  • Allows to share important information and get constantly retro alimentations.
  • Helps us to respect the Covid-19 prevention measures, while continue working.
Read full review
ScreenShots

Help Lightning Screenshots

Screenshot of Help Lightning's AR-enabled Remote Visual Guidance software.Screenshot of An expert providing help can reach into the field of view of an onsite technician or customer.Screenshot of Common tools can also be brought into the field of view to help solve problems.Screenshot of Product experts can work virtually side-by-side with anyone, anywhere in the world.Screenshot of Help Lightning supports problem solving involving complex and critical equipment.