Apache Guacamole vs. Splashtop

Limitations are only the effort you want to have to configure it (correctly).

Incentivized

For any organization that is looking for an easily administered remote desktop solution, perhaps remote access for employees, or for remote IT support, I would say to look no further than Splashtop. If you have a large team, the price definitely increases, but they do offer a discount on bulk licensure (20% on 4 or more accounts, 25% on 10 or more accounts).

• Remote connect to Linux OS
• Remote connect to Windows OS

Incentivized

• Splashtop lets me see what my clients see.
• Splashtop usually works even when my client's computer isn't in great shape. I can sometimes do things remotely that an onsite user cannot.
• Splashtop lets me work on many computers from one location, without leaving my own desk.
• Splashtop allows me to serve clients who are hundreds and even thousands of miles away. I can do work for people I've never met.
• My clients can usually install Splashtop by themselves, preventing the need for a costly and time consuming site visit.
• Splashtop lets me create installation links for remote access that have been configured specifically to my particular needs and the needs of my clients.

Incentivized

• We have experienced some stability problems (mostly Tomcat related).
• The interface could be a little more user-friendly.
• Certain keyboard shortcuts used by Guacamole GUI are impossible to use in the Firefox browser in out-of-the-box configuration.

Incentivized

• Web Access should be available to all Splashtop Versions so support personnel do not need to have their laptop with them or Executable on USB Drive etc..
• Remote access and scaling of screens sometimes is very difficult and have to resort to using keyboard commands to Navigate a screen because the mouse does not show where it is accurately on the remote screen no matter what changes you make on the client although I think this has been improving.
• Intermittent loss of streamer access and showing that a system is online in the Dashboard has been flakey lately. What I mean by this is systems show offline then they come back online their own then offline again - intermittent

Incentivized

I believe that I will renew Splashtop without any problems in the coming years as eating stable costs without increases even in critical periods such as the Covid virus, Splashtop allows access to 25 unattended stations and has continuous updates and new features. It also allows resale to users with sub-accounts

Incentivized

it's easy

Incentivized

It's hard to find any significant faults with Splashtop. It offers a very responsive remote access experience with clear and simple interface. There's very little learning curve as it's toolbar mimics other popular remote access solutions graphical user interface. It's gives you access to your remote computer quickly and stays out of your way

Incentivized

I've never had any issues with it, nor any connectivity issues. They always say when they'll be maintaining the system and it's always in the odd hours, so nobody uses then. But I've never had any issues.

Incentivized

Pages and servers load fast, normal speed. It doesn't lag or anything like that. I don't integrate it with anything else.

Incentivized

Tickets lingered in the support queue. Our environment is complex and some solutions never work in it but inconsistency and long turn around time on seemingly simple support issues force our pursuit of alternative solutions. Our environment is atypical and should not be used as a litmus test for solutions however we found the support issues were more wide spread with other orgs voicing the same delays.

Incentivized

It's easy and free of use, therefore perfect for quick implementations when needed.

Incentivized

It couldn't have been any easier to setup and I have had no issues with it since it was implemented. It's a great product and makes remotely connecting to another device so simple and quick. I can't recommend it enough

Incentivized

We have successfully used noVNC for remote access.

Incentivized

Splashtop Business Enterprise is actually easier to implement and get it up and running, all users have to do is download the standard or personalize file and run it, then share the code with you and you are all set to go, i like it because you can even do it from your phone if necessary

Incentivized

It's a product that allows us to work remotely and access our servers from anywhere in the world. Our team works from different parts of the world and it's a great tool for us.

Incentivized

• The software is 100% open source and free, however, we are not currently utilizing it due to stability problems we have experienced.

Incentivized

• It has made supporting remote workers seamless and easier if we did not have it.
• Has saved a lot of time that would have been spent trying to get users to accurately describe their issue.
• Easy enough to use that even someone who isn't super tech savvy can use if needs be.

Incentivized