What users are saying about
10 Ratings
6 Ratings
10 Ratings
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Score 9 out of 100
6 Ratings
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Score 7.5 out of 100

Likelihood to Recommend

AppFolio

If any colleague or resident asked about the system we used, I would highly recommend it. It is a huge step up from the other platform software we were using, so there are so many more features for both managers and our tenants. As a tenant, it seems they really enjoy the cleanliness of logging in, paying rent, asking for maintenance or contacting the manager. Easy and clean!
hayley schreihart | TrustRadius Reviewer

Buildium

Does nearly everything a building and property management company could use. In fact, I don't think we are using all the features as well as we could. Eliminates many challenges, including paperwork, reminders, and processing actual checks as a form of payment ( most valuable to me). If you are with a smaller organization, it's probably too robust and costly.
Ann M. Frank | TrustRadius Reviewer

Pros

AppFolio

  • It helps us to keep the Maintenance side of the business very organized. Anyone from our organization can go in and know exactly where a work order is in process (new, waiting, assigned, completed). We know if a work order has been printed and if the tenants are still having an issue we know to contact the Maintenance team. We can build on existing work orders by adding a "-2" or "-3" work order and keep track of the history when managing ongoing issues.
  • AppFolio makes it easy to see exactly what tenants owe and categorizes charges/credits efficiently on their ledgers. We can tell if there are water/sewer charges, pet fees, electricity allocations, late fees, security deposits, etc... It's all easy to follow and understand and it set up in chronological order.
  • I also utilize the Reports and Letters section of this software program quite often. It's great to have a uniform format which helps us maintain the professional element by remaining consistent and accurate. It's easy to run a report with tenant information at a certain property for maintenance and send select tenants letters at a large property without everyone being included. It's very intuitive and the formatting has definitely improved over the past two years I've been using the program.
Heather Urban | TrustRadius Reviewer

Buildium

  • It is visually pleasing.
  • I am able to see the rent roll and tenants easily.
  • Warnings for leases about to expire are convenient.
  • The custom date range is very helpful.
Madison Vojak | TrustRadius Reviewer

Cons

AppFolio

  • Accounting is not as user-friendly for the general Property Manager type, the folks who are actual accountants, like a dedicated accounting person will be fine.
  • Rental Comps are limited and can be quite OFF on the numbers since it only takes into account Appfolio rents...not any other integration. I use this for a bird's eye view only.
  • Scheduling Tasks with a team has come a LONG way in recent years. It still needs some integration to split tasks among users.
Arcoma L. Lambert | TrustRadius Reviewer

Buildium

  • The emailing feature is difficult to use.
  • We are not able to update buildium directly of our communications, so we must manually input our email communications.
  • We are not able to upload files larger than 12 MB.
Zaina Kroschinski | TrustRadius Reviewer

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban | TrustRadius Reviewer

Buildium

No score
No answers yet
No answers on this topic

Support Rating

AppFolio

AppFolio 9.1
Based on 3 answers
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
hayley schreihart | TrustRadius Reviewer

Buildium

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

Buildium

Time Doctor is a totally different type of system and does not directly affect Buildium as our property management software.
Regina McGrath | TrustRadius Reviewer

Return on Investment

AppFolio

  • We have been able to utilize our current employees with our growth without adding more overhead cost by having to hire more employees.
  • The cost of the program has not really allowed us to see much of a profit on the bottom line of not having to hire more employees because as we grow our units so does the cost of the program grow.
  • We have 2 offices several miles away from each other and Appfolio has allowed us to stay in real time in both offices because of the program being web based.
Vivian McClintock | TrustRadius Reviewer

Buildium

  • Unfortunately, I do not have access to our ROI numbers. However, in terms of management, the program has made us all more efficient in our work.
  • We have seen an increase in customer satisfaction with our response time.
Yanna Bonder | TrustRadius Reviewer

Screenshots

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Buildium

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

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