What users are saying about
6 Ratings
6 Ratings
6 Ratings
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Score 9.3 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 5.3 out of 101

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Likelihood to Recommend

AppFolio

AppFolio Property Manager is best suited when there are multiple people who must receive a specific report related to the on-site property management of a specific asset. This is where it excels the most. However, it can be tricky to export the data sometimes for use in modeling. A lot of the tinkering with numbers must be done within the program rather than externally.
No photo available

Buildium

Does nearly everything a building and property management company could use. In fact, I don't think we are using all the features as well as we could. Eliminates many challenges, including paperwork, reminders, and processing actual checks as a form of payment ( most valuable to me). If you are with a smaller organization, it's probably too robust and costly.
Ann M. Frank profile photo

Pros

  • Support is phenomenal. Response time is great and results are immediate.
  • By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
  • Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisements. Data is entered once and moved to all of these locations at the click of a button.
Robin Quick, CPM®, HCCP profile photo
  • It is visually pleasing.
  • I am able to see the rent roll and tenants easily.
  • Warnings for leases about to expire are convenient.
  • The custom date range is very helpful.
Madison Vojak profile photo

Cons

  • The calendar needs a lot of improvement. Currently it will sync with Google calendar but I would like to see it sync directly with my Outlook calendar.
  • It would be extremely beneficial if lease expiration dates would post to the calendar OR if AppFolio would notify me in advance that a lease expiration is upcoming.
  • I would like some sort of notification when an on-line payment is made.
  • The ability to send group text messages and emails would be an added luxury.
  • I would like to have the ability to add or take away from the Dashboard.
Robin Quick, CPM®, HCCP profile photo
  • The emailing feature is difficult to use.
  • We are not able to update buildium directly of our communications, so we must manually input our email communications.
  • We are not able to upload files larger than 12 MB.
Zaina Kroschinski profile photo

Usability

AppFolio10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo
No score
No answers yet
No answers on this topic

Support

AppFolio8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo
I liked the free trial option with Buildium, and it seemed easier to learn and train on.
Ann M. Frank profile photo

Return on Investment

  • Before AppFolio, it would take quite a bit of time to complete the move in flow from applicant to tenant. The time saved has been termendous, reducing payroll expenses and other overhead costs.
  • The ability to do everything on-line from applicantion to payment of fees and deposits to signing the lease has also reduced payroll expenses and other overhead. As a start-up company I am doing everything from securing new business to leasing, inspections, hiring vendors, monitoring the work of vendors, paying bills and owners. Because I can accomplish all of this from my cell phone, laptop and iPad, things get done immediately no matter where I am.
  • Negative impact: I FIND MYSELF WORKING ALL HOURS OF THE DAY AND NIGHT. Because access is available anywhere, anytime, I cannot control myself! :)
Robin Quick, CPM®, HCCP profile photo
  • Unfortunately, I do not have access to our ROI numbers. However, in terms of management, the program has made us all more efficient in our work.
  • We have seen an increase in customer satisfaction with our response time.
Yanna Bonder profile photo

Pricing Details

AppFolio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Buildium

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
Additional Pricing Details