What users are saying about
7 Ratings
6 Ratings
7 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.4 out of 101
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 5.7 out of 101

Likelihood to Recommend

AppFolio

AppFolio Property Manager is best suited when there are multiple people who must receive a specific report related to the on-site property management of a specific asset. This is where it excels the most. However, it can be tricky to export the data sometimes for use in modeling. A lot of the tinkering with numbers must be done within the program rather than externally.
No photo available

Buildium

Buildium is great if you have a lot of properties to manage so that you can split up the work throughout separate departments. However, it falls short when one department has many tasks under the same property. It is not easy to see what updates have been made to tasks, and one must search through each task individually to find relevant updates, which could easily be missed.
Yanna Bonder profile photo

Pros

AppFolio

  • Support is phenomenal. Response time is great and results are immediate.
  • By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
  • Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisements. Data is entered once and moved to all of these locations at the click of a button.
Robin Quick, CPM®, HCCP profile photo

Buildium

  • It is visually pleasing.
  • I am able to see the rent roll and tenants easily.
  • Warnings for leases about to expire are convenient.
  • The custom date range is very helpful.
Madison Vojak profile photo

Cons

AppFolio

  • AppFolio does not have much room for customizability outside of the standard report format
  • Licensing is sometimes a problem, though the company is friendly about using trial accounts
  • Program often hangs on mobile devices
No photo available

Buildium

  • Back button and other navigation sometimes "sticks."
  • Prints too many pages sometimes - haven't figured out why.
  • Can be cost prohibitive for smaller companies.
Ann M. Frank profile photo

Usability

AppFolio

AppFolio 10.0
Based on 1 answer
It's very user-friendly and it's an easy to learn system. The display is easy to understand and it's easy to find what you're looking for on the desktop site. We've had at least 3 new hires in the last year and everyone has picked up the program rather quickly without much training or assistance. Everyone learns differently but at the same time, everyone was able to implement the program within weeks of starting.
Heather Urban profile photo

Buildium

No score
No answers yet
No answers on this topic

Support

AppFolio

AppFolio 8.0
Based on 1 answer
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban profile photo

Buildium

No score
No answers yet
No answers on this topic

Alternatives Considered

AppFolio

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo

Buildium

I liked the free trial option with Buildium, and it seemed easier to learn and train on.
Ann M. Frank profile photo

Return on Investment

AppFolio

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
No photo available

Buildium

  • I have spent 50 hours trying to get a clear P & L and it is ridiculous.
  • It is not well made.
  • I can only send 10-99s through one company, so I had to HAND WRITE 50 1099 FORMS.
Madison Vojak profile photo

Pricing Details

AppFolio

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Buildium

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Add comparison