21 Ratings
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Score 7.9 out of 100
9 Ratings
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Score 7.1 out of 100

Attribute Ratings

  • AppFolio Property Manager is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

7.4

AppFolio Property Manager

74%
12 Ratings
5.0

MRI Residential Management

50%
2 Ratings

Usability

10.0

AppFolio Property Manager

100%
2 Ratings

MRI Residential Management

N/A
0 Ratings

Support Rating

8.5

AppFolio Property Manager

85%
8 Ratings
1.0

MRI Residential Management

10%
2 Ratings

Likelihood to Recommend

AppFolio Property Manager

AppFolio Property Manager for our residents is phenomenal. It serves us and our residents very well as far as them having access to their portal. I find the program difficult to use from a data entry standpoint. There are many features on our end that make usage for us much more difficult.
Moriah St. Louis | TrustRadius Reviewer

MRI Residential Management

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis.Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
Anonymous | TrustRadius Reviewer

Pros

AppFolio Property Manager

  • Multi-entity accounting management
  • Checking printing: We have multiple bank accounts tied to our account and utilize blank check stock. Appfolio automatically prints the routing numbers and account numbers at the bottom of the blank checks based on which property we are paying a bill from.
  • Tie-in with their Investment Management tool gives our investors a great resource while keeping our investments in sync with our accounting software.
Anonymous | TrustRadius Reviewer

MRI Residential Management

  • Reporting
  • Tracking Data
Stephanie MacMillan | TrustRadius Reviewer

Cons

AppFolio Property Manager

  • There are so many reports that I still need to view and see their value, sometimes it's hard to see with so many options available as a user.
  • Would love to be able to message a prospective tenant their showing time without entering in so much information. Sometimes a quick email, phone number, and name would be ideal to contact them as opposed to so much information as a guest card.
  • One more con would be the timeout of the website. I understand it's for security, but sometimes it will time out after a few minutes of inactivity. It would be nice to have a longer time out period.
hayley schreihart | TrustRadius Reviewer

MRI Residential Management

  • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
  • Sometimes very rigid
  • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
Anonymous | TrustRadius Reviewer

Pricing Details

AppFolio Property Manager

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$3 per unit/per month

AppFolio Property Manager Editions & Modules

Edition
Residential1.251
Commercial1.501
Community Associations0.801
Student Housing1.251
Plus - Residential$31
Plus - Commerical1.501
Plus - Community Associations0.851
Plus - Student Housing$31
  1. per unit/per month
Additional Pricing Details

MRI Residential Management

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

MRI Residential Management Editions & Modules

Additional Pricing Details

Usability

AppFolio Property Manager

AppFolio Property Manager 10.0
Based on 2 answers
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
Chantal Matthews, MSEd, CHES®, CHWC | TrustRadius Reviewer

MRI Residential Management

No score
No answers yet
No answers on this topic

Support Rating

AppFolio Property Manager

AppFolio Property Manager 8.5
Based on 8 answers
Typically, AppFolio answers all questions the same day. However, I've had issues with Apartments.com pulling our information on available listings and consistently advertising incorrectly. I've contacted AppFolio more than 3 times about this in the last month and they said they would look into it and work on getting it figured out with them. However, I've had two more incidents since then and I just feel like I'm not being heard. However, I do give them a higher rating because I feel like they DO try their best and they are VERY responsive when we have major issues (this is more of an inconvenience issue). They do have room for improvement but overall, they're on the right track.
Heather Urban | TrustRadius Reviewer

MRI Residential Management

MRI Residential Management 1.0
Based on 2 answers
They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.
Stephanie MacMillan | TrustRadius Reviewer

Alternatives Considered

AppFolio Property Manager

This was our old program and it was not user friendly and very inefficient to use. We was never able to answer a question for an owner or a tenant very easily and many times we had to ask for them to let us call them back while we research their question because it was so difficult to maneuver in the program.
Vivian McClintock | TrustRadius Reviewer

MRI Residential Management

We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
Anonymous | TrustRadius Reviewer

Return on Investment

AppFolio Property Manager

  • Before AppFolio, it would take quite a bit of time to complete the move in flow from applicant to tenant. The time saved has been termendous, reducing payroll expenses and other overhead costs.
  • The ability to do everything on-line from applicantion to payment of fees and deposits to signing the lease has also reduced payroll expenses and other overhead. As a start-up company I am doing everything from securing new business to leasing, inspections, hiring vendors, monitoring the work of vendors, paying bills and owners. Because I can accomplish all of this from my cell phone, laptop and iPad, things get done immediately no matter where I am.
  • Negative impact: I FIND MYSELF WORKING ALL HOURS OF THE DAY AND NIGHT. Because access is available anywhere, anytime, I cannot control myself! :)
Robin Quick, CPM®, HCCP | TrustRadius Reviewer

MRI Residential Management

  • Helps track income
  • Helps with on-time billing
  • Keeps us on budget with projects
Stephanie MacMillan | TrustRadius Reviewer

Screenshots

MRI Residential Management

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