AppFolio Property Manager vs. MRI Residential Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AppFolio Property Manager
Score 7.1 out of 10
N/A
AppFolio Property Manager is a cloud-based property management software that allows multifamily and single-family, commercial, student housing, homeowners and condo association, and mixed portfolio property managers to market, manage and grow their business. AppFolio includes accounting and property management functionality, including the ability to: provide instant access to reports & statements, post & market vacancies, apply & lease online, screen residents, streamline rent collection, and…
$0.85
per unit/per month
MRI Residential Management
Score 7.8 out of 10
N/A
MRI Software offers residential management for the multifamily real estate marketing. Capabilities include leasing workflow, prospect management, resident management, billing, facility maintenance, and performance management. The company was founded in 1971 and offers several residential and commercial property and investment management solutions.N/A
Pricing
AppFolio Property ManagerMRI Residential Management
Editions & Modules
Community Associations
$0.85
per unit/per month
Plus - Community Associations
$0.85
per unit/per month
Student Housing
$1.25
per unit/per month
Residential
$1.49
per unit/per month
Commercial
$1.50
per unit/per month
Plus - Student Housing
$3
per unit/per month
Plus - Residential
$3.20
per unit/per month
Plus - Commerical
$3.20
per unit/per month
No answers on this topic
Offerings
Pricing Offerings
AppFolio Property ManagerMRI Residential Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AppFolio Property ManagerMRI Residential Management
Top Pros
Top Cons
Best Alternatives
AppFolio Property ManagerMRI Residential Management
Small Businesses
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Medium-sized Companies
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Score 9.0 out of 10
Condo Control
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Score 9.0 out of 10
Enterprises
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Score 7.9 out of 10
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User Ratings
AppFolio Property ManagerMRI Residential Management
Likelihood to Recommend
3.4
(16 ratings)
5.0
(2 ratings)
Usability
10.0
(2 ratings)
-
(0 ratings)
Support Rating
1.0
(6 ratings)
1.0
(1 ratings)
User Testimonials
AppFolio Property ManagerMRI Residential Management
Likelihood to Recommend
AppFolio Inc.
We have 6 apartment buildings that we manage. Every month we were having to drive to each location to collect rent checks. Since using appfolio, we only have a couple of renters that still send in a paper check, the rest pay online, so we are ensuring that our renters are paying on time. Once we have an applicant apply, the old way was to take their scanned application, review, and then pay to have a background check conducted. Now, with appfolio, we are able to have them apply, sign off on the background check, and pay their deposit all in one shot. It has allowed our property managers to focus on other property items rather than conducting background checks.
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MRI Software
Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis. Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
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Pros
AppFolio Inc.
  • Prior to purchasing AppFolio Property Manager we used a texting app so we could mass text tenants. AppFolio allows us to text them by their unit along with their guarantors (if needed.) We use this feature daily. It is so convenient when we need to reach out residents quickly.
  • The online payment system makes it easy for our commercial and residential tenants to make rental payments. The system has also lessened the work of out Account's manager since it's all in once place now and we do not have to enter payments into a separate system.
  • Navigating AppFolio Property Manager is extremely easy. When we have new hire, it does take any time for them to become comfortable with the system. The main page dashboard makes it simple to get from point A to point B and beyond. The Search engine on AppFolio Property Manager is so efficient. You can search almost anything- phone number, first names, last names, addressed, license plate numbers to successfully find what you are needing.
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MRI Software
  • Reporting
  • Tracking Data
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Cons
AppFolio Inc.
  • Customer support is horrendous. It can take weeks to get a live person on the phone and once you get someone, they typically will need to escalate your issue.
  • If you have multiple bank accounts at different banks, the bill-paying feature has trouble properly defaulting to the right bank account.
  • Multiple bank accounts also have issues tying incorrectly to the Cash section of the balance sheet.
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MRI Software
  • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
  • Sometimes very rigid
  • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
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Usability
AppFolio Inc.
The system is so intuitive and easy to use. There’s almost nothing in the system that can’t be undone if you make a mistake. Important things also have their own tabs. It’s also easy to use from the resident side which is helpful for in a world where everyone is not tech-savvy.
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MRI Software
No answers on this topic
Support Rating
AppFolio Inc.
The few times that we have had training with AppFolio, they were SO helpful and quick to answer any questions we may have. Because of their promptness, it shows what a great product they have. If they were not able to figure something out, they would follow up with us within a few days or so, which is so important in a software program!
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MRI Software
They have a terrible help center and the training tools and videos are useless and not helpful. They need to invest in better training tools and modules for people to refer to. Especially when there is no designated training person within a company to teach newcomers how to use it.
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Alternatives Considered
AppFolio Inc.
This was our old program and it was not user friendly and very inefficient to use. We was never able to answer a question for an owner or a tenant very easily and many times we had to ask for them to let us call them back while we research their question because it was so difficult to maneuver in the program.
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MRI Software
We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
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Return on Investment
AppFolio Inc.
  • As far as positive impact, we are much more organized as a company as far as accounting, maintenance, and managing tenant issues. We are all on the same page and know where to find notes, emails, letters, information, etc... and can be more self-sufficient and self-directed. I think this is a major plus as far as business goes, as time is money. The more efficient you can be, the more time that is saved, the more money that's saved, period.
  • I don't work in Accounting and I haven't had any discussions regarding negative impacts in regards to this program. However, we've been using this since 2013 and we're on our 6th year as a business and I've heard others in our organization saying how much AppFolio has improved over that short time and how it keeps getting more intuitive and better with time. At no point have our leaders considered getting rid of the program or implementing a different program.
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MRI Software
  • Helps track income
  • Helps with on-time billing
  • Keeps us on budget with projects
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ScreenShots

AppFolio Property Manager Screenshots

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