What users are saying about

AppFolio

5 Ratings
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Score 9 out of 101

MRI Residential Management

4 Ratings
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Score 6 out of 101

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Likelihood to Recommend

AppFolio

I can only speak for the types of properties I am currently managing, which are single-family, multi-family and small retail. AppFolio is well suited for property management of each of these. As my business grows I will be better able to determine if AppFolio will be suited for other types of property management. I feel very confident that if I have a situation arise that doesn't appear to work well with AppFolio that their development team will work to correct the problem(s).
Robin Quick, CPM®, HCCP profile photo

MRI Residential Management

Well suited scenario - MRI Residential is obviously good for residential real estate. It doesn't make sense to just plug in industrial, hotel or commercial real estate management as those are different types of products. Those who have access to the cloud can easily download information off site to do an analysis.Less appropriate - Information may need to be scrubbed. For instance, there could be operating statements that are inputted incorrectly because items are miscoded.
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Pros

  • Support is phenomenal. Response time is great and results are immediate.
  • By far the easiest property management software I have ever used. If mistakes are made, making corrections is extremely easy and does not clutter up reports, ledgers or other areas of the account.
  • Posting directly to the website and other internet sites is so simple and quick. No more do I spend time inputting data in my software then again to the website and yet again to internet advertisements. Data is entered once and moved to all of these locations at the click of a button.
Robin Quick, CPM®, HCCP profile photo
  • It's in the cloud
  • Graphic User Interface is intuitive
  • Can export to various reports (PDF, Excel, Crystal)
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Cons

  • AppFolio does not have much room for customizability outside of the standard report format
  • Licensing is sometimes a problem, though the company is friendly about using trial accounts
  • Program often hangs on mobile devices
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  • Sometimes the data that is outputted is not consistent (back end of the database is constantly being updated), have to follow up with our client relationship manager
  • Sometimes very rigid
  • Incremental cost to add on information (if we want MRI to host certain documents in the cloud)
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Alternatives Considered

Each of the above have good features. I simply believe that AppFolio is the BEST I have ever used.
Robin Quick, CPM®, HCCP profile photo
We had a proprietary access database, but wanted to utilize MRI because of support (annual fee is in the tens of thousands versus a hundred thousand plus build out). The user interface is pretty straight forward, and there is available training as well. Updates are done online via the SAAS website so we don't have to worry about any coding issues here in house.
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Return on Investment

  • AppFolio has converted prospective clients to actual clients once they saw how my company could use the program to communicate with on-site property management teams and improve the communication and budgeting process.
  • AppFolio is expensive, especially for a small company, so that may have had some negative impact on the ROI.
  • Overall, AppFolio has also helped improve our ability as a company to communicate with asset manager levels.
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  • Less reliance on line of business only databases (essbase and access)
  • Quicker access to operating statements
  • Less double work (saving items in the cloud versus in the drive)
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Screenshots

MRI Residential Management

Pricing Details

AppFolio

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

MRI Residential Management

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details