What users are saying about
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Top Rated
161 Ratings
42 Ratings

Appian

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Top Rated
161 Ratings
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Score 7.6 out of 101
42 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Appian

Appian is very well suited for complex business processes. If implementing using traditional methods is daunting, then Appian would be a good alternative. It follows that simpler business processes would be a breeze. Also, it's well suited for situations where sharing data across processes/applications is likely. There's no need to "integrate" from Appian app to Appian app, so sharing data within the platform is trivial from a technical implementation perspective. Appian may not be as well suited for dealing with very large datasets (tens of thousands of records), it seems too much data may start taxing the system.
No photo available

KiSSFLOW

Workflow. I would absolutely, 100% recommend it for a school, in Admissions, and I would recommend it to any small company who has an issue with workflow. The best thing about the program is that it knows what it is, and knows what it wants to be. You aren't going to sit down to work with KiSSFLOW and end up being sold an HR program. To make it work just right, find the person who truly understands how your business works. Have them build a workflow which takes care of the tedious tasks, and then let them train others on the process. You will find that your productivity increases, and that your paper costs decrease.
Patrick Stephens profile photo

Feature Rating Comparison

Low-Code Development

Appian
7.6
KiSSFLOW
Visual Modeling
Appian
7.1
KiSSFLOW
Drag-and-drop Interfaces
Appian
7.5
KiSSFLOW
Platform Security
Appian
8.8
KiSSFLOW
Platform User Management
Appian
7.8
KiSSFLOW
Reusability
Appian
7.8
KiSSFLOW
Platform Scalability
Appian
6.4
KiSSFLOW

Reporting & Analytics

Appian
KiSSFLOW
7.8
Dashboards
Appian
KiSSFLOW
7.5
Standard reports
Appian
KiSSFLOW
8.0
Custom reports
Appian
KiSSFLOW
7.9

Process Engine

Appian
KiSSFLOW
8.3
Process designer
Appian
KiSSFLOW
7.9
Process simulation
Appian
KiSSFLOW
9.9
Business rules engine
Appian
KiSSFLOW
8.0
SOA support
Appian
KiSSFLOW
8.0
Process player
Appian
KiSSFLOW
7.9
Support for modeling languages
Appian
KiSSFLOW
9.1
Form builder
Appian
KiSSFLOW
8.0
Model execution
Appian
KiSSFLOW
7.7

Collaboration

Appian
KiSSFLOW
7.1
Social collaboration tools
Appian
KiSSFLOW
7.1

Content Management Capabilties

Appian
KiSSFLOW
8.3
Content management
Appian
KiSSFLOW
8.3

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® profile photo

KiSSFLOW

  • Ease of Use: It's easier to use and see workflow tasks that are assigned to you, workflows that you've participated in, or workflows that are pending other peoples approvals. From a development side, it's easy to pick up and begin creating processes if you know Excel formulation, which is easily researched as well.
  • Ease of Access: Since KiSSFLOW is hosted in the cloud, you can access the site from any internet connected device. All you have to do is sign in with your account, as opposed to needing to be on the network to access like our previous system.
  • The App: This is a feature we really hope to get a lot of use out of. With the way our business is structured, there are a lot of Regional positions that are always on the go. Because our current system requires a user to be on the network to access, this makes it hard for these roles to respond to tasks, causing bottlenecks. With an app available, along with push notifications, we can keep these tasks responses on pace with the associates required in that task.
Matt Hockenbrock profile photo

Cons

Appian

  • Appian is continually improving the product but having to learn new features every 3 months (upgrade schedule) can be a challenge.
  • Graphical user interface could use some additional improvements but it has come a long way already.
  • Sites could use some additional modifications. Currently, the News Feed is not available on a site.
Helmut Arnold profile photo

KiSSFLOW

  • The reporting could use some improvement. The actual reports are OK, it is access to the reports that is the problem. This is related to the permission schema. It really just has user, admin, and nothing in-between. There really needs to be something like report admin or something. Excel exports for data are needed as well.
  • The user workflow selection UI is not the best. There is a big red + sign in the lower right of the browser window that is not labeled. That is not clear. Also the selection list is just a pop-up window, it really should be a full page.
  • The mobile app does not have all the features that the browser version has, especially admin tools.
Al Anderson profile photo

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM profile photo

KiSSFLOW

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.0
Based on 32 answers
The interface is as difficult to use as you make it. We like to follow the KISS principle and automate the mundane so that our staff can concentrate on their day job and not have to worry about what happens next.
Paul Cabrelle profile photo

KiSSFLOW

No score
No answers yet
No answers on this topic

Support

Appian

Appian 8.4
Based on 55 answers
We have Appian support here full time who are always helpful and understand both the products and our needs. They help guide the product to help it stay stable.On the odd occasion we need to call Appian themselves, they have always been responsive and genuinely want to help us solve the issue.Recently I've needed to send in quite a few support tickets for various issues, none of them were critical and 2 or 3 of them were just questions. Each time I got a response very quickly and each time the help was what was needed.
No photo available

KiSSFLOW

KiSSFLOW 9.6
Based on 2 answers
I haven't encountered a need for support with KiSSFLOW. It's not a perfect platform, but it's functional, dependable, and reasonably intuitive. I can't fault a support team just because their product works!
No photo available

Implementation

Appian

Appian 8.2
Based on 3 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam profile photo

KiSSFLOW

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
No photo available

KiSSFLOW

KiSSFLOW is much easier to set up, less coding and easier to explain to those that are being trained. The company already had SharePoint, but it is a very difficult system to set up. A class had to be taken, along with getting books in order to understand the process of the workflow. With KiSSFLOW, it is simple to understand, the helpdesk is quick with their response, help topics are laid out simply and you can even talk with someone on that side to ask your questions. Overall, KiSSFLOW is a much easier workflow and system to use.
Andrea Boring profile photo

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston profile photo

KiSSFLOW

  • Kissflow has helped us keep careful records of costs and pricing for various products, which indirectly impacts our margin.
  • Our owner had trouble with the phone app, so ultimately we stopped using Kissflow for purchase requests. There is some lost potential there.
Jennifer Yeatts profile photo

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Appian Editions & Modules

Additional Pricing Details

KiSSFLOW

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

KiSSFLOW Editions & Modules

Edition
Standard Edition$91
  1. per user
Additional Pricing Details
Minimum of 10 users

Rating Summary

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