Appian vs KiSSFLOW

• Repeatable process. Once implemented in Appian, you have an automated process that will always work in the same way. No more dependencies on people remembering what needs to be done or how to do it.
• Great integration with other applications. Appian allows you to integrate with many other applications to provide a seamless process flow.
• Reporting capability. Appian has the ability to report on information from any connected system to provide real-time data. Very nice graphical and textual reports can be created.
• Sites. The ability to create a place for a user to be able to perform their required job without having to see all of the other applications, reports and records. This allows a very focused approach for a user to interact with the system.

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• They know what they are. You aren't going to get a Workflow program that also wants to be a CRM. You will get the equivalent of an electronic assistant going from station to station, taking care of business and giving you the end result.
• Paper. It reduces the amount of paper needed for menial tasks tremendously. You can automate an entire process. As an educational institution, you may still need paper copies, but you aren't waiting for John Doe to sign Line 3, then Jane Doe to initial, and so on and so on with a paper form.
• Tracking. If you need to know where things are in the process, the fact that this program is dedicated to workflow makes it incredibly easy to identify where people are in the sales flow.
• Customer appreciation. When your workflow is stronger, faster, and better, the customers feel it. They feel like you are right there with them and getting things moving.

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• We had such a short timeframe for implementing the prototype that we did not get an opportunity to explore the drag and drop business process modelling functionality - this is available in the Appian product, and would enable low code development, but I can't really comment on how good it is.

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• Difficulty exporting reports to personal email
• Slow response to technical issues
• There is no ability to get into older POs to clear out or investigate. It would be nice to have access to anything over 3 months old.

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• Accelerating the application development
• Directly influence the revenue by delivering great customer experiences
• Operational efficiency

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• It is too soon to evaluate the impact that Kissflow has had on the overall business objectives

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