What users are saying about
Top Rated
179 Ratings
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Top Rated
346 Ratings
Top Rated
179 Ratings
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Score 8 out of 100

Zapier

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Top Rated
346 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 9 out of 100

Likelihood to Recommend

Appian

I believe that Appian is very well-suited to provide an approval work-flow. For making requests where there is a specific hierarchy of approvals that must occur, it is great. For example, if an employee needs to make a capital request for a long term project, the number of approvals can be set based on the amount of the items/work that is to be capitalized. If the amount is < 10000, maybe only manager approval is required. If the amount is over 10,000, Department Budgetary approval is also required. Over 25,000, Finance approval is required. Over 100,000, executive approval is required. Appian makes it very easy to set these conditions and send out tasks based on them. Appian also Excels at reporting. Appian provides the tools to report on any of the data that is captured in the request. This data can be exported to Excel to be used for audits or data management. Data can be reported in a variety of ways grid format, generate a pdf, or with charts and graphs. I don't believe that Appian should be used to replace any cost accounting type of functions. There are enterprise systems, such as Oracle that do a better job with that. Appian's strength is providing workflows.
Christine Mulready | TrustRadius Reviewer

Zapier

  1. We use Zapier to automatically email relevant team members about events that are specific to their region. This data comes through our billing system and Zapier is able to decipher the region and based on conditions we have set up, forward emails to the relevant staff members.
  2. Zapier can capture webhooks and send these wherever you want. We have set up webhooks for errors in our application. These are immediately forwarded to message tools so our team know about the issue immediately, rather than having to log into our monitoring system.
  3. We have several apps that have similar information and we want to keep them in sync. However, they do not have native integrations with each other. Zapier can take events from one app and post these into the other app.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Appian
8.2
Zapier
Visual Modeling
Appian
7.6
Zapier
Drag-and-drop Interfaces
Appian
8.2
Zapier
Platform Security
Appian
9.3
Zapier
Platform User Management
Appian
7.6
Zapier
Reusability
Appian
7.9
Zapier
Platform Scalability
Appian
8.6
Zapier

Cloud Data Integration

Appian
Zapier
8.6
Pre-built connectors
Appian
Zapier
9.2
Connector modification
Appian
Zapier
8.6
Support for real-time and batch integration
Appian
Zapier
7.3
Data quality services
Appian
Zapier
9.0
Data security features
Appian
Zapier
8.5
Monitoring console
Appian
Zapier
9.0

Pros

Appian

  • I have observed after version 17.1 we have a lot of good features in Appian that improve usability (UX). This adds real value in this competitive Digital space.
  • You can understand business use case and convert it to a logical process automation.
  • Process Modeller has improved a lot and providing smart services use adds more value.
  • Service integration helps us to seamlessly integrate with third-party systems
Ravi Joshi, PMI-ACP® | TrustRadius Reviewer

Zapier

  • Communication across multiple departments instantly
  • Data stored in Zapier as well as having it automatically link to any other necessary databases
  • Working with outside companies is easier with Zapier connections
  • Communication across multiple databases from Salesforce to Wootric to Google Sheets
Anonymous | TrustRadius Reviewer

Cons

Appian

  • Advanced functionality requires use of the Appian expression language. The more advanced the logic, the harder it is to build with the expression language. This means development expertise is more relevant if you need advanced functionality, which I imagine applies almost all the time. I would much prefer if they allowed some common language such as JavaScript out of the box.
  • Debugging has proved difficult. It’s easy for developers to get the app to or feature to a “working” state but it needs robust alpha testing.
  • Deployment can be tricky. When a solution gets big and there are many teams and dependencies, it needs a careful process to ensure things don’t break.
  • Reasuability of Appian objects is both a pro and con. Reusing objects across apps may be more trouble than its worth because of creating heavy dependencies. Experience is helpful to strike the right balance.
Anonymous | TrustRadius Reviewer

Zapier

  • We have multiple forms on Formsite that we need to connect to SharpSpring. It looks like we're going to have to do some additional work to get it to filter them separately. This just came up, so we are still working on it.
  • I really have no other complaints. It's been a great, easy solution to what otherwise would be a complex problem. We also used it to send leads from Eventbrite to SharpSpring.
Kurt Hoffmann | TrustRadius Reviewer

Likelihood to Renew

Appian

Appian 9.0
Based on 16 answers
We recently renewed our license with Appian. We are convinced that its flexibility, relative ease of use, the support they provide, there mobile advancements and their general willingness and desire to see us succeed all contributed to our reason to renew our agreement with Appian
Michael Campbell, PMP,CSM | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Usability

Appian

Appian 8.6
Based on 45 answers
Great platform for providing business process management. Fairly easy to learn tool (especially now that I have seen the evolution over 5 years). More difficult to master, but there is a great community that is always willing and able to help solve your problem.
Helmut Arnold | TrustRadius Reviewer

Zapier

Zapier 7.0
Based on 4 answers
Zapier is very user-friendly. They walk you through each step of the zap-building process in an orderly and easy to understand way. Each step of the zap is tested before moving onto the next step. For simple zaps, you can have them up and running within minutes. For more complicated zaps, it may take some experimentation, but Zapier is there to help you troubleshoot.
Anonymous | TrustRadius Reviewer

Support Rating

Appian

Appian 8.1
Based on 123 answers
We have a mixture of onsite and offshore support by Appian and their partner Cognizant. Our stated support hours for the business are 9-5pm Mon-Fri. Cognizant being located in India provides us with coverage up to 9pm should anything happen that needs urgent attention. Appian Cloud Support are also there should we have any issues connecting to the application.
Paul Cabrelle | TrustRadius Reviewer

Zapier

Zapier 9.1
Based on 11 answers
Before we purchased Zapier, I contacted support and asked them if Zapier could support my intended workflow (this is actually a selection on their support form - awesome). Within 2 hours, I was contacted by a support team member who seemed sure it would work, but granted me premium access for 2 weeks to try it out for myself. Sure enough, it did! Ever since then, support has replied rapidly to any problems I have experienced and answered my questions within a few sentences.
David Hoffman | TrustRadius Reviewer

In-Person Training

Appian

Appian 9.0
Based on 1 answer
As analyst I participated in a developer boot camp. At times it was hard to keep up but most of the time it made sense. Trainer took the time to explain and slowed pace down to answer questions etc.
Anonymous | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Online Training

Appian

Appian 10.0
Based on 1 answer
Really great training platform. Very visual and easy to use.
Anonymous | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Implementation Rating

Appian

Appian 9.0
Based on 8 answers
It was really seamless. SaaS in the true definition of the word. We logged on and started using the product. Very easy.
Peter Newnam | TrustRadius Reviewer

Zapier

No score
No answers yet
No answers on this topic

Alternatives Considered

Appian

The main advantage of Appian is the cost structure that is more suitable for starting a test-project to see how develop in Appian and most of all how Appian is accepted inside the company. In few weeks you can show the first results and start the journey on digitalization.
Anonymous | TrustRadius Reviewer

Zapier

Zapier is the biggest name and game in town. I didn't really go shop elsewhere, and once I started using it, there was no going to others for the things that it does. It was simple enough and inexpensive enough that I just don't have a good incentive to try other solutions out there.
Tsahi Levent-levi | TrustRadius Reviewer

Return on Investment

Appian

  • Our objective to reduce customer effort when dealing with government by 25% was exceeded. In the process of applying for an alcohol licence renewal alone, we saw approximately 80% reduction in time and effort for the business customer - and that was just a prototype! Imagine the possibilities when this is taken into a live environment!
Lynley Johnston | TrustRadius Reviewer

Zapier

  • It allowed us to make greater exploitation of other paid tools and integrate services that our users didn't use as much.
  • Now we have many processes linked together in a way that eliminates daily repetitive and tedious tasks that our personnel had to carry out on a daily basis. This gives them more time to focus on more important endevours.
  • It's given us the capability to expand our services to a wider array of users and handle more activity without the need to necessarily increase the number of people in our department.
Juan Carlos Molina Castejón | TrustRadius Reviewer

Screenshots

Pricing Details

Appian

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Appian Editions & Modules

Edition
Free$0
Standard60.002
Flat FeeContact Sales3
EnterpriseContact Sales4
  1. per user per month
  2. one fixed price per app, unlimited users
  3. unlimited number of apps, priced by user
Additional Pricing Details

Zapier

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Zapier Editions & Modules

Edition
Starter$24.991
Professional$61.251
Team$373.751
Company$748.751
  1. Per Month
Additional Pricing Details

Rating Summary

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