Apple Remote Desktop vs. N-able Take Control

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Apple Remote Desktop
Score 8.7 out of 10
N/A
Apple Remote Desktop (ARD), from Apple, is a remote administration tool for managing Apple computers running OS X across a network.N/A
N-able Take Control
Score 8.7 out of 10
N/A
N-able™ Take Control (formerly Solarwinds Take Control) and Take Control Plus are cloud-based remote control solutions built for MSPs and IT service businesses that need to securely access and troubleshoot end devices. With support for Windows®, Mac®, and Linux® machines, MSPs can work from those platforms or their iOS® or Android® devices with the N-able native app. With N-able Take Control, users can assign techs or whole departments to specific customers or individuals so that…
$19
per month
Pricing
Apple Remote DesktopN-able Take Control
Editions & Modules
No answers on this topic
Take Control
$19
per month
Take Control Plus
$45
per month
Offerings
Pricing Offerings
Apple Remote DesktopN-able Take Control
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsNo credit card required. Login info sent directly to your email. Access technical support during your trial.
More Pricing Information
Community Pulse
Apple Remote DesktopN-able Take Control
Top Pros
Top Cons
Features
Apple Remote DesktopN-able Take Control
Remote Administration
Comparison of Remote Administration features of Product A and Product B
Apple Remote Desktop
8.0
25 Ratings
3% below category average
N-able Take Control
8.2
13 Ratings
1% below category average
Screen sharing8.925 Ratings8.712 Ratings
File transfer9.024 Ratings8.513 Ratings
Instant message9.320 Ratings8.311 Ratings
Secure remote access with Smart Card authentication8.53 Ratings8.21 Ratings
Access to sleeping/powered-off computers7.219 Ratings2.04 Ratings
Over-the-Internet remote session9.019 Ratings8.612 Ratings
Initiate remote control from mobile7.06 Ratings10.07 Ratings
Remote management of servers & workstations8.421 Ratings8.512 Ratings
Remote Active Directory® management7.08 Ratings8.54 Ratings
Centralized management dashboard8.516 Ratings8.310 Ratings
Session record7.39 Ratings10.06 Ratings
Annotations7.05 Ratings8.64 Ratings
Monitoring and Alerts8.312 Ratings8.310 Ratings
Multi-platform remote control6.37 Ratings8.910 Ratings
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Score 8.9 out of 10
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Score 8.9 out of 10
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User Ratings
Apple Remote DesktopN-able Take Control
Likelihood to Recommend
8.4
(25 ratings)
8.5
(13 ratings)
Likelihood to Renew
10.0
(3 ratings)
-
(0 ratings)
Usability
9.0
(4 ratings)
-
(0 ratings)
Support Rating
10.0
(4 ratings)
-
(0 ratings)
Implementation Rating
10.0
(3 ratings)
-
(0 ratings)
User Testimonials
Apple Remote DesktopN-able Take Control
Likelihood to Recommend
Apple
For a small deployment of macOS, I can see where Apple Remote Desktop could suffice. I can see where a company that is strapped for cash could benefit from a knowledgeable employee using it to automate some tasks. I am not comfortable giving an estimate number-wise. For a large deployment of macOS or iOS, this would be a very inappropriate tool. There are far too many obstacles for an app like Apple Remote Desktop to successfully manage a large fleet of macOS computers or really any number of iOS devices. You simply need an MDM solution in this day and age. This will become increasingly necessary, even in small numbers, but MDM providers have started to provide solutions for customers in these situations.
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N-able
I have used a number of remote access systems over my IT/MSP career, and Take Control stands out as the best I have ever used. If you are using the N-Able RMM I highly recommend, Take Control over the other options that can be integrated into the platform
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Pros
Apple
  • Automator Actions: This is a very cool feature and cost saving as it reduces human effort by automating the workflow of tasks.
  • Curtain Mode: This lets you block your local user's view of the desktop while performing administrative tasks.
  • Spotlight Search: It can perform lightning fast searches on machines using the spotlight search feature of OS X and thus saves a lot of time.
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N-able
  • Take Control is really good at accessing a device with no end-user involvement. The user doesn't have to click on permissions or visit a particular site. We simply can take control of their device from the RMM dashboard.
  • If Microsoft issues a patch/update, I can schedule a release of a mass install to all client sites at the click of a mouse from within my office.
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Cons
Apple
  • I would like to see more included Unix scrips that can be pushed to clients.
  • Inclusion of a way to remote control or screen share with Windows machines would be useful, as I manage a handful of Windows machines. While this would be possible using VNC on the Windows machines, including the ability to connect using Windows terminal connections would be awesome, for me.
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N-able
  • Performance on low-end machines.
  • Verbosity when changing stream quality.
  • File manager needs improving, dragging files causes graphical issues.
  • Connection time needs to be reduced.
  • Ability to adjust re-connection time.
  • Integration with more password-storage applications.
  • Screen blanking is buggy in some instances and makes the session unusable.
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Likelihood to Renew
Apple
We use it on a daily basis and works well in our environment and could see how other Apple owned organizations would benefit.
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N-able
No answers on this topic
Usability
Apple
The user interface is amazing. You don't have to dig in to look for options. It's not overwhelming and yet a powerful utility.
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N-able
No answers on this topic
Support Rating
Apple
Apple support is great.
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N-able
No answers on this topic
Implementation Rating
Apple
Very quick and easy install with no real issues
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N-able
No answers on this topic
Alternatives Considered
Apple
I use TeamViewer with users who are having trouble connecting to the VPN. I think TeamViewer is a good alternative when ARD isn't working. However supporting the number of users we support, TeamViewer can come with a pretty hefty price tag.
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N-able
We were primarily a team-viewer customer before this point but the continued increases on cost, feature issues as well as core functionality and load issues we were beginning to see on the host machines we started looking for other options. As we were already a solar-winds customer utilizing the SAAS and Take Control for our Managed customers it was a no-brainer to look into Take Control. After a short review and the fact that we are already very familiar with the system via our management dashboard, it was an easy yes
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Return on Investment
Apple
  • Apple Remote Desktop has a positive return on investment because for the expense to the school, the value it brings to teachers is important. The return on improved student performance is very difficult to measure financially, but there is a definite return.
  • The overall objective of education is to increase student learning, ARD does that phenomenally. Parents see the tool used and are impressed at what the capabilities of the tool can do and how it impacts how active their students are as well as how well they can learn.
  • One negative impact is that teachers rely too much on this tool rather than on actually teaching sometimes.
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N-able
  • We we're able to bundle Take Control into our RMM pricing removing the need to pay for a separate system and maintain its intergration
  • Remote access is only a click away saving our techs time
  • Reliable connection mean issues are resolved without having to 'fix' the remote access first
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ScreenShots

N-able Take Control Screenshots

Screenshot of N-able Take Control DashboardScreenshot of Take Control - home