What users are saying about
3 Ratings

Smartlook

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
119 Ratings
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Smartlook

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
119 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.5 out of 101

Add comparison

Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.
No photo available

Smartlook

For anyone that sells on the internet.
Gustavo Penna profile photo

Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures
No photo available
  • Records most of the visits we are aware of and connects recordings based on users, not on sessions.
No photo available

Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste
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  • I've just used the free version of it, so I'm not the right person to answer that question right now. Anyway, even the free version has helped me a lot.
  • One think that could be done is to identify the website owner and remove it from the analytics. I'd rather just see other people's data and not what I'm doing on my website. I'm not sure if it is just a configuration item that I'm not aware of, or if it is something missing on the application.
Maria João Nogueira profile photo

Alternatives Considered

No answers on this topic
For the price, Smartlook is an excellent tool. However, Hotjar is still a little more rich with features, but the subscription is more expensive.
Jeff Worcester profile photo

Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention
No photo available
  • We have more impact when the usability of our site is improved.
Alison Zigulich profile photo

Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Smartlook

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$0*
1.  per installation
Additional Pricing Details