What users are saying about
3 Ratings
3 Ratings
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Score 8.7 out of 101
63 Ratings
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Score 7.2 out of 101

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Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.
No photo available

Webtrends Analytics

Scenarios1. If you want to use web server log files as input to your web analytics, then Webtrends will provides a good product, with great ease of implementation. Don't even think about being cheap on hardware, and make sure Webtrends runs on real servers, not in a VM environment.2. If you want to use Data Tagging, similar to Google Analytics or Site Catalyst, Webtrends has a powerful product, just be prepared to pay.3. If you are new to Web Analytics, but it is the strategic direction, start with Webtrends on Premises.Questions to Ask1. What are you trying to accomplish?2. Can you place a dollar value on the benefit that you expect/need from Webtrends?3.Can you live with Webtrends running SaaS?
Chaim (Daniel) Arnstein profile photo

Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures
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  • First and foremost, the customer service for Webtrends is excellent. Even if my name is not on the account, they will go out of their way to make sure everything is coded properly. Plus, they have a very active social media team that looks to answer small questions quickly that pop up on Twitter.
  • Implementation of Webtrends is a rather easy process for the basics. Compared to Omniture, I would say it takes about half the time.
  • I'm a big fan of the URL generator. When trafficking digital media, generating URLs can be a real pain and the generator is far better than anything for Google Analytics or Omniture.
  • Over the years, they have greatly improved the UX and UI of the system. It used to look more like an IT tool than a Business Intelligence tool. Now, I feel that it can operate as both.
Matthew Koppel profile photo

Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste
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  • I would like to see stronger SQL integration into the UI program and software.
  • Better tutorials for people
  • More user groups in our area.
Nathan Collins profile photo

Likelihood to Renew

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Webtrends Analytics5.4
Based on 25 answers
While not currently with that organization, I would have continued to use the Webtrends product as it provided the detailed data we needed to make specific inventory adjustments as well as SEO improvements.
Brian Mackintosh profile photo

Usability

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Webtrends Analytics5.4
Based on 7 answers
Webtrends has enough out-of-box dimensions that can be used right away to build out a fairly robust aggregate analytics program. Support is generally responsive.
Adam Krause profile photo

Reliability and Availability

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Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.
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Performance

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Webtrends Analytics8.2
Based on 3 answers
There was never any downtime. Product was fast and accurate.
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Support

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Webtrends Analytics8.8
Based on 8 answers
WebTrends day-to-day tech support is generally very good, and they are also good with escalating issues when necessary.
Adam Krause profile photo

In-Person Training

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Webtrends Analytics9.7
Based on 3 answers
The in-person training was comprehensive enough to get you started, but I strongly recommend having a more experienced person when beginning with the tool.
Adam Krause profile photo

Online Training

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Webtrends Analytics9.0
Based on 4 answers
Fantastic. Great turn around times. Knowledgeable and friendly.
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Implementation

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Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.
Mitchell Teixeira profile photo

Alternatives Considered

No answers on this topic
I have only had significant experience with Google Analytics (GA) and WebTrends in this space. Overall - it is easier to learn and modify GA reports as a casual user - I always struggled with the fact that GA only offered partial data (sampling based)
Brian Mackintosh profile photo

Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention
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  • I did not try to directly measure ROI but I think ROI would be positive considering its price. It's relatively inexpensive and although ROI is positive, it's probably lower than for other tools.
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Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details

Webtrends Analytics

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details