What users are saying about

Appsee vs Webtrends Analytics

Appsee

3 Ratings

Webtrends Analytics

62 Ratings

Appsee

3 Ratings
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Score 8.7 out of 101

Based on 3 reviews and ratings

Webtrends Analytics

62 Ratings
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Score 7.1 out of 101

Based on 62 reviews and ratings

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Likelihood to Recommend

Appsee

I used Appsee’s conversion funnel analysis to find out why users drop off in a particular funnel that we’ve built. Not only that I’ve been able to see session recordings of those users who dropped off, but I was also able to see the ones who did come through and compare what they like vs what they didn’t. This is just a small example of the power Appsee has. The options are endless.

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Verified User
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Webtrends Analytics

Webtrends is great if you are looking for IP analyst web data without heavy levels of UI glut to interfere with your exploration of the data. We used Webtrends extensively to mine user behavior for our various webpages and to track referrals from the many clubs we manage. Tying this data back to other reports was very easy

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Nathan Collins
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Pros

  • User session recordings of individual users
  • Touch heatmaps and unresponsive gestures

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Verified User
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  • Having used two competitors, the company I am with now uses Omniture, I can honestly say that Webtrends is the best web analytics software I have used. Its UI is very intuitive and easily customized.
  • The back-end data is fairly easy to get to, and it's no hassle getting IP or log level data, unlike competitors. I work with a team of web analysts now and talk about Webtrends to them like the munchkins talked about the Wizard of Oz. It's just a more superior software than most to data mine.
  • Webtrends has great customer service support. They were able to allow us to build out custom reporting and dumps for our specific industry without price gouging us.

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Nathan Collins
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Cons

  • Nothing major that I dislike. Would appreciate a mobile app so I can quickly glance at some of the metrics while on the go, but not a deal breaker by any means.
  • Look and feel is a bit outdated, but I guess that's a matter of taste

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Verified User
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  • I would like to see stronger SQL integration into the UI program and software.
  • Better tutorials for people
  • More user groups in our area.

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Nathan Collins
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Likelihood to Renew

No score
No answers yet
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Webtrends Analytics5.4
Based on 25 answers
We heavily utilize the Analytics features, and for our purposes the On-Demand Analytics product is a good value, so there would need to be a compelling reason to switch to another vendor. Streams is a unique product and is particularly attractive due to its lack of overhead from a user experience and implementation standpoint.

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Adam Krause
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Usability

No score
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Webtrends Analytics5.4
Based on 7 answers
If I could give it a 0, I would. Not having an intuitive user interface made it impossible to convince non-analytic business users to use the tool on their own. Even as a seasoned analyst, frequent calls were needed to get what should be simple tasks done. Account managers don't understand the tool either, and have to refer you to technical support

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Verified User
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Reliability and Availability

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Webtrends Analytics9.0
Based on 4 answers
It is much better than average. Down time usually occurs because of a need to refresh the server on our end.

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Verified User
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Performance

No score
No answers yet
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Webtrends Analytics8.2
Based on 3 answers
The v9 admin interface and v10 reporting interface work as well as expected, but have a tendency to be pokey, especially for bulky reports and whenever you're connected to wifi. I much prefer using the REST API for all reporting for this reason, which simply dumps out the data and doesn't bother with the user interface.

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Adam Krause
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Support

No score
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Webtrends Analytics8.8
Based on 8 answers
We've always had great support from WebTrends.

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Verified User
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In-Person Training

No score
No answers yet
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Webtrends Analytics9.7
Based on 3 answers
The in-person training was comprehensive enough to get you started, but I strongly recommend having a more experienced person when beginning with the tool.

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Adam Krause
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Online Training

No score
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Webtrends Analytics9.0
Based on 4 answers
You can watch the online training over and over as needed.

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Mitchell Teixeira
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Implementation

No score
No answers yet
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Webtrends Analytics9.9
Based on 5 answers
Careful planning and patience. Use a non-public test site to fine tune tags and reporting. Despite best laid plans, there will be surprises when you collect the data, run the analysis and begin generating reports using the tool. Perform a tag audit to ensure tags fire as desired.

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Mitchell Teixeira
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Alternatives Considered

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Using Omniture at my current place of employment and using Google Analytics as a backup at both, Webtrends is the clear superior product. I go back to how easy the UI is to navigate and how simple it is to get user level data that isn't duplicated or doesn't try to pigeon hold you into additional services . Webtrends also has great customer service which allowed us to create custom data dumps without charging us exhorbant per data dump fees. I wish I could go back to Webtrends

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Nathan Collins
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Return on Investment

  • Better conversion rates
  • Less bugs/crashes
  • Better user retention

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Verified User
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  • Since we started using Webtrends - knowing that the reporting is accurate - this has had an impact on the reliability of our data analysis where stakeholders are concerned, giving them more confidence in making decisions based on the data.
  • This is only negative in terms of workload, but now that more people in the business are aware of what Webtrends is capable of, there are now many more requests for detailed analysis and I'm now finding myself training other colleagues in using it!

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Verified User
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Pricing Details

Appsee

General
Free Trial
Yes
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—

Webtrends Analytics

General
Free Trial
—
Free/Freemium Version
—
Premium Consulting/Integration Services
—
Entry-level set up fee?
No
Additional Pricing Details
—