Arcoro HR vs. CrossKnowledge Learning Suite

Arcoro HR is a terrific product when it is flowing the way you need it to! It has a lot to offer but it just takes time to learn all that it has to offer and then we throw the ever-changing world into the mix. I appreciate the webinars you put out and the quick Open Office Hours have been awesome too! Your people like Arbaz Khan, Max Clement, and Shannon Baquar have been very helpful to me!

Incentivized

CrossKowledge offers a superb library of learning content and a serviceable learning management system to go with it. If you’re looking for robust reporting or want to minimise the time you spend managing learning administration, you should look elsewhere.

Incentivized

• Open Enrollment - this is an AWESOME feature. We have over 900 employees and we wouldn't dream of doing this by hand again! Everything legible and every required field filled out.
• Electronic feeds to the insurance carriers/benefit vendors - this is seamless and we have more issues with the vendors than with Arcoro HR!
• ACA reporting is something that they handle and it is one less headache that we have to deal with!
• Applicant tracking that flows into onboarding then into the benefits module!

Incentivized

• CrossKnowledge provides learning content across a wide array of subjects, and this content is delivered using various delivery methods (interactive e-learning, videos, reading material, activity journals, etc.)
• CrossKnowledge’s learning suite makes it easy to set up and roll out a highly customised learning management system.
• CrossKnowledge offers a mobile app that makes it easy to access both the learning management system as well as their learning content on the go.

Incentivized

• EmpTrust has been combative in its approach to working with us to address issues. A new E-Verify partner would be greatly appreciated.
• Federal and State update forms are delayed in being available within the platform. This causes questions and confusion at onboarding until they're available. Sooner availability would keep the process efficient and reduce data-entry errors that require later changes.

Incentivized

• As a learning management system, CrossKnowledge’s backend is missing several key features for learning administrators
• It is immensely difficult to set up learning events and managing invitations to learners
• Reporting is extremely limited: you can only see the reports that CrossKnowledge seems necessary; you have very limited customisation options, and many of the basic reporting functions are simply impossible

Incentivized

It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.

Incentivized

CrossKnowledge’s learning content makes it a no-brainer. Besides, while their LMS isn’t as powerful or robust as we’d have liked, it’s still serviceable and most of our learners aren’t directly affected by it.

Incentivized

Very user friendly. Nothing's perfect but ExakTime is pretty close! Employees are diligent about clocking in and out in order to get paid! I love that we can customize reports to get exactly the info that we need. It's also very helpful to provide documentation of hours worked for our customers.

Incentivized

No problems.

Incentivized

Pages do not load quickly. It's difficult to build custom reports. Again, you need to HR people develop your system and make is user friendly.

Incentivized

I have not had to use support other then as we got started
and had a few hick ups but they were great.
They answered all our questions even if some of them were no the program
does not do that. I guess the best support is one that is not needed because
the product works great and does its job right

Incentivized

We did not do any in person training

Incentivized

Online training is good because it's at our own pace.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.

Incentivized

Moodle is a far more powerful and flexible learning management system for learning administrators. Where CrossKnowledge has the edge is in its fabulous learning content library.

Incentivized

I think it is priced a little high, but no time to look for other options at this time.

Incentivized

No problems with them.

Incentivized

• Payroll Accuracy - Hours used to be manually calculated here. Depending on the person it was almost never accurate resulting in employees being under paid or the company losing money.
• Time - To calculate 30+ employees hours, including overtime was a nightmare and took an entire day. I now do minor changes day of payroll to fix up things and ask questions and I am no more than 20 minutes. That is a huge time and money saver.

Incentivized

• It’s extremely difficult to evaluate ROI of a tool like CrossKnowledge, but it’s only been a little over a year since we rolled it out across the organisation and we’ve already made it part of our performance management system

Incentivized