Arcoro HR vs. Darwinbox

From sales to implementation, the process was a little oversold. We didn't know the right questions to ask - had we known what to ask, it would have been easier to embrace from the beginning. Once the training begins, it's comfortable with the tools and team. Our Project Manager had changed throughout the implementation process, but we didn't miss a beat. Arcoro takes care of us, and I would recommend them as a Sage partner.

Incentivized

Darwinbox provides multiple functions and features related to Human resources and I Like the best where it maintains Attendance records and employees smartly. Darwinbox helps us to brings all the organization level activity on one platform which helps the management to take the crucial decisions. Sometimes it hangs and does not function properly due to an internet connectivity issue.

Incentivized

• Open Enrollment - this is an AWESOME feature. We have over 900 employees and we wouldn't dream of doing this by hand again! Everything legible and every required field filled out.
• Electronic feeds to the insurance carriers/benefit vendors - this is seamless and we have more issues with the vendors than with Arcoro HR!
• ACA reporting is something that they handle and it is one less headache that we have to deal with!
• Applicant tracking that flows into onboarding then into the benefits module!

Incentivized

• Maintaining Attendance from payroll with HR.
• Employees self portal to ask for PTO or to check hours.
• User Interface is user friendly for our employees.

Incentivized

• Since we started using the HUB, I have things listed as jobsites that are not jobsites on Exaktime, I'd like them removed such as DO NOT SYNC, JBLMANG, JENSEN, 1 HOME OFFICE, 2 DM OFFICE I guess they are called "locations" but every once in a while one of our guys will clock into one of them by mistake.
• When submitting a ticket, quicker response time would be appreciated. Arbaz is quick to respond but the tickets are not responded to very quickly. I think Arcoro HR is a great product but response time is important! Especially when you have a lot of employees counting on a paycheck every Friday.

Incentivized

• The UI is very buggy at times
• Some of the process flows need improvement such as being able to save the draft at the time of performance reviews
• Better report generation

Incentivized

It is easer to keep someing going then change things out. Our employees have taken 6 months to learn this one, I do not want to reinvent the wheel. Just this week I have seen inprovment as they now know they do not get paid if they do not clock in and back out every day.

Incentivized

Very user friendly. Nothing's perfect but ExakTime is pretty close! Employees are diligent about clocking in and out in order to get paid! I love that we can customize reports to get exactly the info that we need. It's also very helpful to provide documentation of hours worked for our customers.

Incentivized

It overall helps me with applying for holidays and shows how many holidays I have left, whether it's an earned leave or casual leave, and even tells what all are the upcoming holidays. It helps me to read the firm's documentation and helps in writing things for my appraisal cycle, It even tells the performance and the tasks in my queue.

Incentivized

No problems.

Incentivized

Pages do not load quickly. It's difficult to build custom reports. Again, you need to HR people develop your system and make is user friendly.

Incentivized

I have not had to use support other then as we got started
and had a few hick ups but they were great.
They answered all our questions even if some of them were no the program
does not do that. I guess the best support is one that is not needed because
the product works great and does its job right

Incentivized

We did not do any in person training

Incentivized

The training is provided well and recorded. Sometimes it was too fast to grasp, but the recordings make it easier to review at a later date.

Incentivized

Gave a notice to all
employees to come to work 15 min early on the day planned to implement the
program. I had Spanish and English signs
on how to down load the program and log in I showed them ALL how to log in and
out and explained that they are responsible for reporting accurate time. I had them all sign a policy that lunch
breaks were mandatory for all employees
at least 30 min per day. This ensures
safety on the roofs. We had a few people
who did not have passwords to the app store and we had a few problems with
android phones but most of them were on their way quickly. Most not happy about the change but I hope
they see the benefit of it now.

Incentivized

We still use Sage, and ExakTime is compatible with it, which is why we went with ExakTime. So technically we use both at this time. ExakTime is a great pairing with Sage since Sage does not have any applications that let employees clock in and out. So we use ExakTime for that and then transfer the information to Sage for the reporting and issuing of deposits/checks, etc.

Incentivized

Darwinbox helps to maintain all the things at one platform and easy to use too. It provide better usability compared with Moday.com. Darwinbox provides more functionality compared with monday.com. It is also user friendly as well. All the things we are getting one platform and on one place.

Incentivized

I think it is priced a little high, but no time to look for other options at this time.

Incentivized

We can't seem to get the simple things fixed. I wouldn't trust it.

Incentivized

• Payroll Accuracy - Hours used to be manually calculated here. Depending on the person it was almost never accurate resulting in employees being under paid or the company losing money.
• Time - To calculate 30+ employees hours, including overtime was a nightmare and took an entire day. I now do minor changes day of payroll to fix up things and ask questions and I am no more than 20 minutes. That is a huge time and money saver.

Incentivized

• The ability to view the organization structure and functional structure for the entire company.
• One-stop solution for talent acquisition, payroll, leaves, reimbursements, attendance (time-sheet), holidays, etc. So I don't have to open a lot of different apps.

Incentivized