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Score 8.9 out of 101
23 Ratings
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Score 8.6 out of 101

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Likelihood to Recommend

ARchitect

If you have an AR program across the globe and want to track all interactions you have with them, this tool is right for you. As you can imagine the tool is only as good as the data you put in, so you do have to make it part of your work day to input the data. Say a team member leaves and you have to jump in to cover for them, you are able to see all the interactions they have had with analysts
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Mention

Mention is the ultimate tool for PR teams. Social media is very popular and it's difficult to keep track of what people are saying about your brand and your market without a social listening tool like Mention. It also offers social media management tools if you need those. Their strength and heritage lie in social listening, which is where their product shines.
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Pros

  • Consolidation of coverage. ARchitect's Premium Content is an ideal tool. Analyst coverage is centralized in ARchitect -- saving the step of visiting multiple analyst websites to track coverage. We are also able to run customized coverage reports.
  • Interaction creation and maintenance. ARchitect's Interactions allow us to track our interactions with analysts, collaborate on interactions, and keep have a record of everything we've worked on. We can run interaction reports (which can be provided to the business) and briefing documents to keep executives up-to-date on how we've engaged analysts.
  • Projects for project management. ARchitect's Projects enables us to track analyst major reviews (very complex interactions) that can take several months to complete. We can easily look at the status and results of all major reviews -- in addition to keeping track of any red-flag situations.
  • Customization. Interaction, Article (part of Premium Content) and Project entry forms can be customized. Additional details outside of the standard form can be tracked.
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  • Alerts!!! Mention allows total customization of what they call Alerts. You are able to set up monitored pages, sources, and locations, keywords, set color of alert for quick reference and more.
  • Negative keywords! It is super easy to add in keywords and phrases that you do not want pulled into an alert. Making it super easy to set up an alert to monitor your brand, but excluded any mentions of job postings!
  • The UI of the software is clean and easy to read! Makes it easy to scan quickly and see all the most current mentions you have set up to track
  • It integrates with Slack. If you are addicted to Slack, you will rejoice. If you don't understand why this matters, then I recommend downloading Slack today!
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Cons

  • The ability to clone articles. Since we use this tool heavily for knowledge/content management, we are often creating several entries against the same report.
  • Get the sort feature working on the column headers in grid views.
  • Remove the duplicate status field in Projects (ARchitect has been in touch with me about this already).
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  • Yes, I just said it is clean and easy to use, but there is always room for improvement in even the most perfect software. I would personally love to see the ability to custom message options a bit more or just customize the look and feel of your dashboard.
  • Bugs. Mention works great 95% of the time. The other 5%, you may run into major crashes or see mentions that you cleared coming back, etc., but nothing that is a deal breaker or unexpected with a tool like this. Worth noting nonetheless!
  • Better plans. This is a small issue, but I wish the lower plans has some basic reporting.
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Performance

No score
No answers yet
No answers on this topic
Mention8.0
Based on 2 answers
Mention works quickly and its user interface is easy to use. Alerts update regularly and I've never noticed any lag. It integrates with our CRM via Zapier, but this is not something which we use yet. The only thing I would say is that it takes time for Mention to reach its full potential. It only starts to rank influences from when you set up the alert, so it can take a few weeks to build a map of your influencers.
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Alternatives Considered

Prior to using ARchitect, we were using Salesforce. While we did have some customization added, it did not nearly have the robustness that ARchitect provides -- especially since it is designed for AR professionals. We've been using ARchitect for about 8 years and have never looked back. Some examples of vast improvements: 1. Analyst firms/bios. With Salesforce, we needed to maintain all analyst bios -- something that ARchitect does.2. Analyst coverage. We used to track all analyst coverage by visiting multiple analyst websites and manually pasting into spreadsheets. We now not only get a feed of coverage that can be exported into Excel, but we can also customize reports by topic.3. Reporting. Salesforce did not provide the same reporting capabilities that ARchitect provides.
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Honestly, I did a little research on different competitors, but my budget was very tight. Mention was the best reviewed and had the best reputation based on the price point. It was really an easy decision as all the other software solutions were charging $100s of dollars a month to accomplish something that paper Mention can do for $29-$99 a month. No contest for a marketer on a tight budget!
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Return on Investment

  • ARchitect has enabled us to track and report back (with minimum effort) client references from the market analysts. Our ability to demonstrate direct sales support provides validation for the analyst relations program -- especially for those who have a hard time understanding the value of the program.
  • ARchitect has enabled us to provide real-time, customized reporting back to the business - demonstrating the efficacy of our program management.
  • At the most basic level, the ARchitect contract has paid for itself many times in person-hours. Having a centralized system means team members do not need to manually track their own activities in a spreadsheet. In addition, the time it would take to consolidate reports, or customize reports by topic, analyst, etc.
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  • Mention helped to jumpstart and increase our link building strategy 100%. (AKA--we had none and then had something after getting Mention started.)
  • Helps to monitor potential risks to the company and has helped us stay on top of any negative feedback that we would have missed otherwise.
  • Mention helped us discover new influencers that we now work with and have had a positive impact on traffic, leads, and demos on our website.
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Screenshots

Pricing Details

ARchitect

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
ARchitect Editions & Modules
ARchitect
Additional Pricing Details

Mention

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No
Mention Editions & Modules
Mention
Edition
Solo
$291
Starter
$991
Company
Custom1
1. per month
Additional Pricing Details