What users are saying about
12 Ratings
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36 Ratings
12 Ratings
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Score 8.8 out of 101

Mention

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36 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.7 out of 101

Likelihood to Recommend

ARchitect

If you have an AR program across the globe and want to track all interactions you have with them, this tool is right for you. As you can imagine the tool is only as good as the data you put in, so you do have to make it part of your work day to input the data. Say a team member leaves and you have to jump in to cover for them, you are able to see all the interactions they have had with analysts
Deborah Filer profile photo

Mention

Mention is the ultimate tool for PR teams. Social media is very popular and it's difficult to keep track of what people are saying about your brand and your market without a social listening tool like Mention. It also offers social media management tools if you need those. Their strength and heritage lie in social listening, which is where their product shines.
No photo available

Pros

ARchitect

  • Intuitive information fields capture the things that AR practitioners must archive
  • Easy to use reporting makes the dissemination of information to key stakeholders efficient
  • The customer support is second to none
Brenda Celeste profile photo

Mention

  • Alerts!!! Mention allows total customization of what they call Alerts. You are able to set up monitored pages, sources, and locations, keywords, set color of alert for quick reference and more.
  • Negative keywords! It is super easy to add in keywords and phrases that you do not want pulled into an alert. Making it super easy to set up an alert to monitor your brand, but excluded any mentions of job postings!
  • The UI of the software is clean and easy to read! Makes it easy to scan quickly and see all the most current mentions you have set up to track
  • It integrates with Slack. If you are addicted to Slack, you will rejoice. If you don't understand why this matters, then I recommend downloading Slack today!
Aaron Treguboff profile photo

Cons

ARchitect

  • Use of the finder feature is a little cumbersome
  • The email editor is better but still a little fiddly compared to the likes of Mailchimp
  • Adding in new contacts is a little tedious process
  • Removing analysts no longer with an organisation - in transit is a little onerous
Marc Duke profile photo

Mention

  • Price - This is the only issue we have encountered. As a small company struggling to stay afloat. Pricing is always an issue. Mindfulness of the unfortunate needs more attention in the future. Doing so may attract more users in our opinion.
Stephen Thomas profile photo

Usability

ARchitect

ARchitect 10.0
Based on 1 answer
It's super easy to use, and anything that I cannot figure out, their team usually helps me within hours of my asking!
Nicole Silacci profile photo

Mention

No score
No answers yet
No answers on this topic

Performance

ARchitect

No score
No answers yet
No answers on this topic

Mention

Mention 8.7
Based on 3 answers
Mention works quickly and its user interface is easy to use. Alerts update regularly and I've never noticed any lag. It integrates with our CRM via Zapier, but this is not something which we use yet. The only thing I would say is that it takes time for Mention to reach its full potential. It only starts to rank influences from when you set up the alert, so it can take a few weeks to build a map of your influencers.
No photo available

Support

ARchitect

ARchitect 7.5
Based on 2 answers
In the instances I have had issues its been a little tricky to figure things out, some of the videos are helpful but getting email responses are not great compared to online chat and I have found that the response rates have been more than a day in some instances which is not as responsive as I would like compared to other platforms
Marc Duke profile photo

Mention

Mention 9.2
Based on 6 answers
Overall, our Mention account rep is great. She responds to all requests and properly researches her response before replying. Because Mention is based in France, there can be a time lag in responses. Although our rep is in NYC, if she needs information from the Mention HQ, there is usually a delay of a day or two.
Jon Padgett profile photo

Alternatives Considered

ARchitect

Prior to using ARchitect, we were using Salesforce. While we did have some customization added, it did not nearly have the robustness that ARchitect provides -- especially since it is designed for AR professionals. We've been using ARchitect for about 8 years and have never looked back. Some examples of vast improvements: 1. Analyst firms/bios. With Salesforce, we needed to maintain all analyst bios -- something that ARchitect does.2. Analyst coverage. We used to track all analyst coverage by visiting multiple analyst websites and manually pasting into spreadsheets. We now not only get a feed of coverage that can be exported into Excel, but we can also customize reports by topic.3. Reporting. Salesforce did not provide the same reporting capabilities that ARchitect provides.
Kara Lira profile photo

Mention

I like both, for different reasons. I'm more inclined to use Awario for the bulk of my tracking work (including online lead generation) because I have access to a premium plan via a lifetime deal. With an unlimited budget, I may pick Mention.
Maddy Osman profile photo

Return on Investment

ARchitect

  • This is difficult to say, but a higher ROI would be demonstrated when there's more overlap in analyst foci, i.e. when more than one analyst relations manager deals with the same analyst
No photo available

Mention

  • Mention has had a positive impact on my business because it gives people the impression that I was following them, even if I might not have been. It makes me appear active on all social media platforms, even if I ONLY look at my mentions each day!
  • Because I have only used the free plan but have benefitted greatly, I would say that my ROI is fantastic!
  • The only negative impact that Mention has is that I do get a daily email in my inbox, and it is one more thing to check. However, it is worth the time.
Heidi Butkus profile photo

Screenshots

Pricing Details

ARchitect

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

ARchitect Editions & Modules

Additional Pricing Details

Mention

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Mention Editions & Modules

Edition
Solo$291
Starter$991
CompanyCustom1
  1. per month
Additional Pricing Details

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