Asana vs. Capsule CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.5 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
Capsule CRM
Score 8.7 out of 10
N/A
Capsule is a CRM solution for businesses of up to 1,000 employees. The vendor boasts over 10,000 businesses globally as customers, who choose it as the platform to deliver success across their sales and customer facing teams. Capsule is presented as easy to use and quick to adopt. It also integrates with a growing range of popular apps, including Google G Suite, QuickBooks, MailChimp and Zapier. A free trial is available, and paid plans are available from $18 per user, per month.
$18
per month per user
Pricing
AsanaCapsule CRM
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Professional
$18
per month per user
Teams
$36
per month per user
Enterprise
$54
per month per user
Offerings
Pricing Offerings
AsanaCapsule CRM
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesNo
Entry-level Setup Fee$10 per user per monthNo setup fee
Additional Details
More Pricing Information
Community Pulse
AsanaCapsule CRM
Considered Both Products
Asana

No answer on this topic

Capsule CRM
Chose Capsule CRM
because the customer support is very responsive and every problem is resolved efficiently and quickly.
Top Pros
Top Cons
Features
AsanaCapsule CRM
Project Management
Comparison of Project Management features of Product A and Product B
Asana
7.9
161 Ratings
Capsule CRM
-
Ratings
Task Management9.0161 Ratings00 Ratings
Resource Management7.5135 Ratings00 Ratings
Gantt Charts7.847 Ratings00 Ratings
Scheduling8.1147 Ratings00 Ratings
Workflow Automation8.0116 Ratings00 Ratings
Team Collaboration8.7160 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management7.4136 Ratings00 Ratings
Email integration7.4129 Ratings00 Ratings
Mobile Access8.4133 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.164 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.9
38 Ratings
Capsule CRM
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.337 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.2
15 Ratings
Customer data management / contact management00 Ratings8.415 Ratings
Workflow management00 Ratings8.613 Ratings
Territory management00 Ratings7.68 Ratings
Opportunity management00 Ratings8.215 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.814 Ratings
Contract management00 Ratings8.312 Ratings
Quote & order management00 Ratings8.011 Ratings
Interaction tracking00 Ratings7.413 Ratings
Channel / partner relationship management00 Ratings8.811 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.5
10 Ratings
Case management00 Ratings8.68 Ratings
Call center management00 Ratings8.47 Ratings
Help desk management00 Ratings8.48 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.7
11 Ratings
Lead management00 Ratings8.810 Ratings
Email marketing00 Ratings8.69 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.1
14 Ratings
Task management00 Ratings8.412 Ratings
Billing and invoicing management00 Ratings8.210 Ratings
Reporting00 Ratings7.812 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.4
14 Ratings
Forecasting00 Ratings8.412 Ratings
Pipeline visualization00 Ratings8.214 Ratings
Customizable reports00 Ratings8.611 Ratings
Customization
Comparison of Customization features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.2
13 Ratings
Custom fields00 Ratings8.013 Ratings
Custom objects00 Ratings7.811 Ratings
Scripting environment00 Ratings8.68 Ratings
API for custom integration00 Ratings8.210 Ratings
Security
Comparison of Security features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.2
11 Ratings
Single sign-on capability00 Ratings8.010 Ratings
Role-based user permissions00 Ratings8.411 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Asana
-
Ratings
Capsule CRM
7.9
12 Ratings
Social data00 Ratings8.112 Ratings
Social engagement00 Ratings7.711 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Asana
-
Ratings
Capsule CRM
8.1
11 Ratings
Marketing automation00 Ratings8.411 Ratings
Compensation management00 Ratings7.89 Ratings
Platform
Comparison of Platform features of Product A and Product B
Asana
-
Ratings
Capsule CRM
7.9
12 Ratings
Mobile access00 Ratings7.912 Ratings
User Ratings
AsanaCapsule CRM
Likelihood to Recommend
8.1
(191 ratings)
8.7
(15 ratings)
Likelihood to Renew
9.6
(34 ratings)
-
(0 ratings)
Usability
9.0
(22 ratings)
8.7
(4 ratings)
Availability
8.4
(4 ratings)
-
(0 ratings)
Support Rating
5.2
(81 ratings)
8.7
(4 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
AsanaCapsule CRM
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
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Zestia
It is difficult to beat the simplicity of use and design of Capsule CRM. Add to the fact that they offer the best free plan which is great to sign up our clients with so that they can see how valuable having a CRM is. Getting newbies to use CRM with ease helps us with our CRM projects and to sign up more clients seamlessly. Hence, it is perfect place to start with for a small business. Based on feedback from clients, who already have some premium apps to manage their sales and work orders, it can get tricky to integrate them with Capsule CRM and hence it's not that favourable in the complex IT solution use case for specific clients. Support is through messages only and it can get a bit frustating if one is in a hurry to get the setup done. It's preferred to take your time and raise support tickets as and when necessary.
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Pros
Asana
  • Easy to use by any user (good UX and no installation needed)
  • Easy to create a simple project, add tasks and sub tasks.
  • Different display options, according to the project/tasks type
  • Works great using a web browser, you don't have to install the application
Read full review
Zestia
  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
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Cons
Asana
  • Some users might find the user interface a bit dull and un inspired
  • We found the way to use multiple workspaces a bit confusing
  • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Read full review
Zestia
  • Its integration with Mail chimp is not smooth. Also, it does not allow to list contacts alphabetically which is a great downside of this tool. It does not contain some essential marketing features.
  • It needs to improve the user interface and make it more productive especially on the calendar view.
  • The contact sorting is quite disappointing. It would be nice if it allows users to set screen filters.
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Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
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Zestia
No answers on this topic
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
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Zestia
As a well-rounded business tool, Capsule CRM is an excellent choice. It fulfills our requirements and aids in the operation of our business. One of the most effective tools for managing our business solutions and supply chains is adding this tool to our system to see the fantastic results of effective management. Capsule CRM could try and see what they're offering to get the best results.
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Reliability and Availability
Asana
Working with Asana on a daily basis
Read full review
Zestia
No answers on this topic
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
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Zestia
Capsule CRM is the best application in allocating the problems and reasons for any project drawback. Your solution will be there within seconds. It controls business empowerment with its authentic approach and we can use this application without any problem. Our employees are on a single platform and we can decide and implement things at once. There is no need to wait for any meeting, as everything is just a click away. Our promotions are technical and easy to understand for clients and they can communicate well to deliver their ideas.
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Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
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Zestia
We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
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Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
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Zestia
No answers on this topic
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
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Zestia
  • It's enabled us to have a cloud-based live database, rather than living off spreadsheets or an antiquated Access database
  • It's hard to really quantify ROI on a small startup, but it's been very helpful to have a small scale but powerful CRM as we grow the company.
  • Since we don't use it entirely as it's intended, the terminology and shortcuts are a bit confusing.
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