What users are saying about
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Top Rated
1710 Ratings
36 Ratings

Asana

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Top Rated
1710 Ratings
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Score 8.5 out of 100
36 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

Asana

it certainly is a really good tool when it comes to project management because it allows keeping track easily of how [our] timelines being handled, what is the overall progress of a specific task or a product as well as providing tools such as dashboards to see the performance of the team and based on that, making decisions to improve. It has room for improvement when it comes to board view, more specific when trying to organize more than one dimension for example having tasks related to front and back in the same board while trying to keep track of the progress of each one in the same space.
Anonymous | TrustRadius Reviewer

Capsule CRM

Using Capsule CRM, businesses can have a perfect CRM solution without the risk of being forced to pay on a monthly subscription basis. Compared to other customer relationship management apps, it has a wide range of unique features. Functional and cost-effective are the main advantages. Because we're a small company, its simplicity appeals to us greatly. For a limited time, start-ups can store up to 250 contacts in the free version. Capsule CRM is well-suited to Gmail and offers many other integration possibilities. Even though it lacks some more powerful CRM features, the Capsule platform makes up for this with a widespread list of integrations.
Farjana Labonno | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.7
Capsule CRM
Task Management
Asana
8.8
Capsule CRM
Resource Management
Asana
7.4
Capsule CRM
Gantt Charts
Asana
7.9
Capsule CRM
Scheduling
Asana
7.9
Capsule CRM
Workflow Automation
Asana
7.7
Capsule CRM
Team Collaboration
Asana
8.5
Capsule CRM
Support for Agile Methodology
Asana
8.5
Capsule CRM
Support for Waterfall Methodology
Asana
8.5
Capsule CRM
Document Management
Asana
6.9
Capsule CRM
Email integration
Asana
6.9
Capsule CRM
Mobile Access
Asana
8.1
Capsule CRM
Timesheet Tracking
Asana
6.1
Capsule CRM
Change request and Case Management
Asana
8.4
Capsule CRM
Budget and Expense Management
Asana
6.4
Capsule CRM

Professional Services Automation

Asana
6.8
Capsule CRM
Project & financial reporting
Asana
5.5
Capsule CRM
Integration with accounting software
Asana
8.1
Capsule CRM

Sales Force Automation

Asana
Capsule CRM
8.4
Customer data management / contact management
Asana
Capsule CRM
8.5
Workflow management
Asana
Capsule CRM
9.0
Territory management
Asana
Capsule CRM
8.2
Opportunity management
Asana
Capsule CRM
7.9
Integration with email client (e.g., Outlook or Gmail)
Asana
Capsule CRM
9.1
Contract management
Asana
Capsule CRM
8.4
Quote & order management
Asana
Capsule CRM
8.0
Interaction tracking
Asana
Capsule CRM
7.7
Channel / partner relationship management
Asana
Capsule CRM
9.1

Customer Service & Support

Asana
Capsule CRM
8.4
Case management
Asana
Capsule CRM
8.5
Call center management
Asana
Capsule CRM
8.6
Help desk management
Asana
Capsule CRM
8.0

Marketing Automation

Asana
Capsule CRM
8.5
Lead management
Asana
Capsule CRM
8.7
Email marketing
Asana
Capsule CRM
8.3

CRM Project Management

Asana
Capsule CRM
8.1
Task management
Asana
Capsule CRM
8.0
Billing and invoicing management
Asana
Capsule CRM
8.4
Reporting
Asana
Capsule CRM
7.8

CRM Reporting & Analytics

Asana
Capsule CRM
7.8
Forecasting
Asana
Capsule CRM
7.5
Pipeline visualization
Asana
Capsule CRM
8.0
Customizable reports
Asana
Capsule CRM
7.8

Customization

Asana
Capsule CRM
8.2
Custom fields
Asana
Capsule CRM
7.9
Custom objects
Asana
Capsule CRM
8.2
Scripting environment
Asana
Capsule CRM
8.4
API for custom integration
Asana
Capsule CRM
8.3

Security

Asana
Capsule CRM
8.4
Single sign-on capability
Asana
Capsule CRM
8.1
Role-based user permissions
Asana
Capsule CRM
8.7

Social CRM

Asana
Capsule CRM
7.9
Social data
Asana
Capsule CRM
8.0
Social engagement
Asana
Capsule CRM
7.7

Integrations with 3rd-party Software

Asana
Capsule CRM
8.0
Marketing automation
Asana
Capsule CRM
8.0
Compensation management
Asana
Capsule CRM
8.0

Platform

Asana
Capsule CRM
8.0
Mobile access
Asana
Capsule CRM
8.0

Pros

Asana

  • It helps to handle ongoing and project-based work easily. It defines every work stage, which makes it easier to analyze the areas where things are stuck.
  • The navigation is simple and easy. It provides a list view feature that helps teams and groups to visualize which projects are a priority and work due dates.
  • It is a great tool to enhance team collaboration as it allows group members to organize and manage projects, workflow.
Donna-sue Carpenter | TrustRadius Reviewer

Capsule CRM

  • Capsule is very easy to use. You can just jump in and learn as you go. There are advantages to really learning the ins and outs, but for those who aren't sold on a CRM to begin with it's good for just getting them started. It is what you make of it--you can use the most basic features or really dive in to the many functionalities.
  • The UI is clean and intuitive. We don't get easily overwhelmed while using it.
  • Capsule has a very robust contact management system. It allows for the generation of very specific lists within existing contacts, which is good if the user has to keep track of thousands of individuals and companies. There is a tagging feature that is great for further organizing contacts.
  • I like that there is a simple workflow option. I encourage the sales guys to make use of this "Tracks" feature, and they often do (but if they don't, it's not the end of the world, which is nice). It provides custom sets of tasks that are created as soon as you start an opportunity or a case.
  • Capsule has a LOT of integrations, which is great if you're looking to expand what you do with your CRM. We got Capsule just to keep track of the sales pipeline, but now that everyone's on board with the concept of a CRM (they weren't sold at first!) we can look into implementing more robust programs that can "talk to" Capsule.
Rosi Muñoz | TrustRadius Reviewer

Cons

Asana

  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Anonymous | TrustRadius Reviewer

Capsule CRM

  • The CRM is intended for "sales pipeline" use. We don't use it for that, so we have to hack it a bit to fit our needs. If you need a free CRM to track sales pipelines...this would be PERFECT!
  • The Dashboard isn't particularly customizable or useful for us.
Alicia Barevich, bCRE, bCEE | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.6
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

Capsule CRM

Capsule CRM 9.0
Based on 2 answers
Capsule CRM is business-oriented software to meet-up the demands of business applications. So you must be happy to know this tool is the best way to manage the supply chain and business solutions. Thus,. You can add up this tool to our system to see the miraculous effect of management. So, oracle fusion applications should have diverse effects on promotions and the up-gradation is very important to bring the latest effects.
Samuel-Borris James | TrustRadius Reviewer

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Support Rating

Asana

Asana 7.8
Based on 86 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

Capsule CRM

Capsule CRM 9.0
Based on 2 answers
Capsule CRM effectively specifies the causes of any project's disadvantage and problem-solving. This application is effortless because of its genuine approach to business empowerment. Everything is easily accessible with a single click. Our clients will appreciate our technical and user-friendly promotions. Furthermore, it is well worth our company's time to run.
Farjana Labonno | TrustRadius Reviewer

Alternatives Considered

Asana

Trello's look and feel could be more attractive for the creatives but Asana provides a more "logical" approach which is appealing to the technical types. It feels like Trello provides more degrees of freedom of use which could make collaboration a bit less structured and could make it harder for a new team member to effectively contribute.
Louis Schietekat | TrustRadius Reviewer

Capsule CRM

We simply could not afford to use the other platforms and felt this was the best choice for now! And, we're really happy with our decision because it includes everything we had wanted, and at a better price. We refer a lot of clients to this product and train them on how to use it. Once their business grows they usually upgrade to the paid version.
Anonymous | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

Capsule CRM

No score
No answers yet
No answers on this topic

Return on Investment

Asana

  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Kristi Porter | TrustRadius Reviewer

Capsule CRM

  • Capsule CRM software not only interprets with resource planning but maintains the customer relationship at its peak.
  • This software is altogether a big package to promote and control the business movements on a high scale
  • This application tends to work with all versions but, there is no plan to cop up with the R13 version so, the latest version should have all effects to compensate for the business dealings.
Samuel-Borris James | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$50 per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. per month
Additional Pricing Details

Capsule CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$18 per month per user

Capsule CRM Editions & Modules

Edition
Teams$361
Professional$181
Enterprise$541
  1. per month per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Asana
8.1
Capsule CRM
8.7

Likelihood to Renew

Asana
9.6
Capsule CRM

Usability

Asana
9.0
Capsule CRM
9.0

Reliability and Availability

Asana
8.4
Capsule CRM

Support Rating

Asana
7.8
Capsule CRM
9.0

Scalability

Asana
8.2
Capsule CRM

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