Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.4 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
Freshdesk
Score 8.6 out of 10
N/A
Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot,…
$0
Up to 10 agents per user
Pricing
AsanaFreshdesk
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Free
$0
Up to 10 agents
Growth
$15
per month per agent
Pro
$49
per month per agent
Enterprise
$69
per month per agent
Offerings
Pricing Offerings
AsanaFreshdesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$10 per user per monthNo setup fee
Additional Details
More Pricing Information
Community Pulse
AsanaFreshdesk
Considered Both Products
Asana

No answer on this topic

Freshdesk
Chose Freshdesk
I was not privy to the decision making process when Freshdesk was implemented. However, I can tell you both from a frontline perspective and a management perspective that the product provides GREAT value. Their support team is also pretty amazing - super prompt, friendly, and …
Chose Freshdesk
Coda is FAR better for managing a knowledge base. Freshdesk hasn't updated its UI in 10+ years. The editing experience is WAY worse than a modern KB tool.
Chose Freshdesk
We are using Zendesk just to manage the Knowledge base. For ticketing, we are using Freshdesk only.
Chose Freshdesk
I used real-time support solutions, but our team wasn't equipped to handle those sorts of conversations. Freshdesk helped us to process support requests in a timely manner that didn't overwhelm our team.
Chose Freshdesk
I feel that they can go head to head with Zendesk, which is considered to be the most popular and well known help desk software.
Chose Freshdesk
I had previously used HelpScout for a brief period of time, but they increased their pricing so we switched to Freshdesk. At the time, HelpScout had a better interface, but with the recent updates to Freshdesk, I'm really liking the interface and have no desire to switch to …
Chose Freshdesk
I used 2 ticketing tools: Mantis (open source) and Jadhe (developed in Argentina) when working as a help desk operator. I think they were adequate tools to use internally to report bugs and hardware problems and such but I feel more comfortable using Freshdesk to maintain …
Chose Freshdesk
We have found Freshdesk to be the most comprehensive and capable product for our needs. The UI, support, and ease of implementation were the main reasons why we have signed up for a paid account within the trial period.
Top Pros
Top Cons
Features
AsanaFreshdesk
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.1
163 Ratings
7% above category average
Freshdesk
-
Ratings
Task Management9.2163 Ratings00 Ratings
Resource Management7.7137 Ratings00 Ratings
Gantt Charts7.348 Ratings00 Ratings
Scheduling8.3148 Ratings00 Ratings
Workflow Automation8.5118 Ratings00 Ratings
Team Collaboration9.0162 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management8.5138 Ratings00 Ratings
Email integration7.8130 Ratings00 Ratings
Mobile Access8.4135 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.365 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.8
39 Ratings
9% below category average
Freshdesk
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.238 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
Freshdesk
8.3
143 Ratings
3% above category average
Organize and prioritize service tickets00 Ratings8.7139 Ratings
Expert directory00 Ratings7.993 Ratings
Subscription-based notifications00 Ratings8.43 Ratings
ITSM collaboration and documentation00 Ratings7.64 Ratings
Ticket creation and submission00 Ratings8.7140 Ratings
Ticket response00 Ratings8.7140 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Asana
-
Ratings
Freshdesk
8.4
128 Ratings
6% above category average
External knowledge base00 Ratings8.4114 Ratings
Internal knowledge base00 Ratings8.4118 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Asana
-
Ratings
Freshdesk
8.2
136 Ratings
4% above category average
Customer portal00 Ratings8.0114 Ratings
IVR00 Ratings7.942 Ratings
Social integration00 Ratings8.571 Ratings
Email support00 Ratings8.7136 Ratings
Help Desk CRM integration00 Ratings8.082 Ratings
Best Alternatives
AsanaFreshdesk
Small Businesses
FunctionFox
FunctionFox
Score 8.3 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
SAP Ruum
SAP Ruum
Score 9.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AsanaFreshdesk
Likelihood to Recommend
8.6
(193 ratings)
8.7
(211 ratings)
Likelihood to Renew
9.6
(34 ratings)
9.8
(14 ratings)
Usability
9.0
(22 ratings)
8.8
(36 ratings)
Availability
8.4
(2 ratings)
9.1
(4 ratings)
Performance
-
(0 ratings)
8.4
(4 ratings)
Support Rating
5.0
(42 ratings)
8.7
(34 ratings)
In-Person Training
-
(0 ratings)
8.2
(1 ratings)
Online Training
-
(0 ratings)
7.9
(2 ratings)
Implementation Rating
-
(0 ratings)
8.3
(140 ratings)
Configurability
-
(0 ratings)
8.6
(3 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(3 ratings)
Ease of integration
-
(0 ratings)
8.8
(2 ratings)
Product Scalability
8.2
(1 ratings)
9.1
(4 ratings)
Vendor post-sale
-
(0 ratings)
8.1
(2 ratings)
Vendor pre-sale
-
(0 ratings)
7.8
(2 ratings)
User Testimonials
AsanaFreshdesk
Likelihood to Recommend
Asana
Asana fixed team issues like project transparency and communication, improved team performance, and enhanced office and mobile productivity. Upper management can solve project management issues quickly, and new hires can use the tool immediately. Asana's surveys simplify research and data collection. Its free trial, free plan, or paid SaaS subscription gives small and large teams the tools and centralized console to work through project tasks efficiently. Due to its complexity, Asana can be overwhelming at first.
Read full review
Freshworks Inc
Using a collection of Skill Based Ticket Assignment, Ticket Allocation, and alerts, we’ve been able to bring our average resolution time to under half our previous time. This is done by making sure the right tickets get to the right agents, and by ensuring agents are followed up on to ensure they do not forget deadlines on tickets in their queue. Furthermore, tickets which would be open for weeks due to lack of a client response are now closed automatically following a prompt email to the end-user
Read full review
Pros
Asana
  • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
  • Available for free on Android and iPhone.
  • Asana has a simple and easy user interface
Read full review
Freshworks Inc
  • Follow up on all conversations that enter and are easy to use by the employee and save responses ready for use.
  • Find out the average rate of the number of conversations that occur in the company and conduct the analysis.
  • There is a feature it allows one to take a permit in the name of the employee who responds to the conversation and to know the problem faced by the customer and the solution.
Read full review
Cons
Asana
  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Read full review
Freshworks Inc
  • Ticket templates and canned responses should be able to be used interchangeably. We frequently have the same response in both fields.
  • The spam filter can be a little too aggressive. We have had issues with tickets being accidentally marked as spam then filtering incorrectly for weeks at a time.
  • Freshdesk doesn't quite have the right integrations with our other providers (Vonage, and Avochato, to name a few).
Read full review
Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
Read full review
Freshworks Inc
We are extremely happy with Freshdesk and can foresee using it for the next year. We might only consider using a different platform if our average daily ticket volume reaches four digits and its AI isn’t enough to handle our needs by then. While we haven’t tested this yet, we have read reviews that it’s AI capabilities are lacking
Read full review
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Read full review
Freshworks Inc
I gave it a rating of 9 out of 10 because they delivered on everything we asked them to do. Easy to setup, easy to deploy to end users, easy to customize, easy to enter tickets and so much more. Our experience with their support is top notch! After opening a ticket for support they call use back within 10 minutes every time!
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Reliability and Availability
Asana
Working with Asana on a daily basis
Read full review
Freshworks Inc
I have encountered a lot of errors in the Freshdesk, however, they tend to resolve it on priority or at least they will share the timeline by when this can be resolved. Most of the time the issue has been from the other partner's end. They take time to resolve their vendor issues and they don't have any timelines in case of developed app errors.
Read full review
Performance
Asana
No answers on this topic
Freshworks Inc
The reports take a lot of time to download if the time period is large. Also, the tickets take their sweet time to open and load. It is not fast as Zendesk. Only 30 tickets are visible in a single go and there isn't any option to select all. If we need to change the pages and dashboards it takes a lot of time to open.
Read full review
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Read full review
Freshworks Inc
The main thing about Freshdesk user service is that once a request has been made for information about a feature of the platform, the support team responds to tickets quickly, within a day of writing and submitting them, with information that is concise enough so that there is no need to ask for help on the same topic again.
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In-Person Training
Asana
No answers on this topic
Freshworks Inc
In-person training is provided to all the agents and it is very easy to learn the basics of the Freshdesk interface. Solving tickets via dashboards, replying to the guest queries in bulk via Freshdesk. The training which is a bit hard is creating the logic according to the ticket flow and intergeration.
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Online Training
Asana
No answers on this topic
Freshworks Inc
This tool is no doubt easy to learn but in-person training is a lot better than online training. It takes time to grasp things in the online training, however, in pandemic we have done all the training online. Apart from a bit more time we haven't faced any issues with online training.
Read full review
Implementation Rating
Asana
No answers on this topic
Freshworks Inc
Not applicable. I have never used a support desk system before and FreshDesk had already been implemented at my company before I joined. I am not involved in financial decisions and I have no opinion on buzzwords like "time to productivity" and "time to value"
Read full review
Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Read full review
Freshworks Inc
FreshDesk was the best combination of ease of use and price. While inexpensive, even the lowest tier offered more functionality than the other guys, and the learning curve is almost nonexistent so it's easy to add new agents and get them up to speed quickly instead of having them spend days getting use to the UI.
Read full review
Contract Terms and Pricing Model
Asana
No answers on this topic
Freshworks Inc
The pricing we had taken is on yearly basis but the subscription and billing frequency that we have is on monthly basis. I would not want to make any changes to it, it is a seamless process with all the contract terms and we both agreed on it. It should be as per the customer's need.
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Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
Read full review
Freshworks Inc
The product they have developed is amazing. They have made different products for emails, tickets, chats & calls as well. It is flexible according to multiple departments. The finance team can use it, the Customer support team is using it, we can use it in call centres, emails etc. We can use these tickets internally as well to create child tickets and assign them to different departments for query resolution.
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Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Read full review
Freshworks Inc
  • Freshdesk is certainly better than nothing, or a simple shared inbox
  • Freshdesk is frustrating to incorporate social media with
  • Freshdesk excels at ticket management
  • Freshdesk needs to do more to bring it into alignment with business, rather than 'just' service desk needs.
Read full review
ScreenShots

Asana Screenshots

Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios