What users are saying about
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Top Rated
2030 Ratings
28 Ratings

Asana

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Top Rated
2030 Ratings
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Score 8.5 out of 100
28 Ratings
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Score 8 out of 100

Feature Set Ratings

    Project Management

    7.8

    Asana

    78%

    Gainsight PX

    Feature Set Not Supported
    N/A
    Asana ranks higher in 14/14 features

    Task Management

    8.8
    88%
    158 Ratings
    N/A
    0 Ratings

    Resource Management

    7.4
    74%
    132 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    44 Ratings
    N/A
    0 Ratings

    Scheduling

    7.9
    79%
    144 Ratings
    N/A
    0 Ratings

    Workflow Automation

    7.8
    78%
    114 Ratings
    N/A
    0 Ratings

    Team Collaboration

    8.5
    85%
    157 Ratings
    N/A
    0 Ratings

    Support for Agile Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Support for Waterfall Methodology

    8.5
    85%
    7 Ratings
    N/A
    0 Ratings

    Document Management

    7.0
    70%
    133 Ratings
    N/A
    0 Ratings

    Email integration

    7.1
    71%
    127 Ratings
    N/A
    0 Ratings

    Mobile Access

    8.3
    83%
    130 Ratings
    N/A
    0 Ratings

    Timesheet Tracking

    6.1
    61%
    6 Ratings
    N/A
    0 Ratings

    Change request and Case Management

    8.4
    84%
    4 Ratings
    N/A
    0 Ratings

    Budget and Expense Management

    6.7
    67%
    61 Ratings
    N/A
    0 Ratings

    Professional Services Automation

    6.8

    Asana

    68%

    Gainsight PX

    Feature Set Not Supported
    N/A
    Asana ranks higher in 2/2 features

    Project & financial reporting

    5.5
    55%
    1 Rating
    N/A
    0 Ratings

    Integration with accounting software

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Asana is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew
    • Gainsight PX is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    8.0

    Asana

    80%
    189 Ratings
    7.6

    Gainsight PX

    76%
    14 Ratings

    Likelihood to Renew

    9.6

    Asana

    96%
    35 Ratings
    8.2

    Gainsight PX

    82%
    1 Rating

    Usability

    9.0

    Asana

    90%
    22 Ratings

    Gainsight PX

    N/A
    0 Ratings

    Availability

    8.4

    Asana

    84%
    4 Ratings

    Gainsight PX

    N/A
    0 Ratings

    Support Rating

    5.9

    Asana

    59%
    81 Ratings
    7.2

    Gainsight PX

    72%
    18 Ratings

    Product Scalability

    8.2

    Asana

    82%
    1 Rating

    Gainsight PX

    N/A
    0 Ratings

    Likelihood to Recommend

    Asana

    My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
    Ammar Aboalrub | TrustRadius Reviewer

    Gainsight PX

    Gainsight PX is great for collecting metrics for an existing website or web app, without needing to do too much adaptation, especially if you have someone to maintain it that's not a developer, and your development resources are expensive - since Gainsight can backfill events, and new events can be configured without code changes, it makes it ideal for teams where the Product can take over this whole operation for the most part, and only ask for developer time when they need to, but not most of the time. Note that this will only give you relatively high-level events - e.g. clicks in a specific URL, without more custom metadata that may be relevant.
    Anonymous | TrustRadius Reviewer

    Pros

    Asana

    • Easy to use by any user (good UX and no installation needed)
    • Easy to create a simple project, add tasks and sub tasks.
    • Different display options, according to the project/tasks type
    • Works great using a web browser, you don't have to install the application
    Anonymous | TrustRadius Reviewer

    Gainsight PX

    • Mapping your product is easier with PX than with Google Analytics (mapping your product makes usage data appear as hits on mapped URLs, buttons, etc)
    • PX is good at showing simple messaging popups to customers.
    • PX Badge functionality—a persistent hover- and click-enabled popup launcher, positioned on select pages and attached to select elements—works well as a self-serve resource for users. It can be unobtrusive yet right there when needed.
    • PX modal content is fully editable HTML with plenty of flexibility.
    • Audience filters are really powerful. You can target users by many built-in and dev-configurable attributes, like device-type (which helped me work with mobile web users), browser, account, parts of the application visited/used in the last day, and many more.
    Michael Wohlwend | TrustRadius Reviewer

    Cons

    Asana

    • Some users might find the user interface a bit dull and un inspired
    • We found the way to use multiple workspaces a bit confusing
    • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
    Louis Schietekat | TrustRadius Reviewer

    Gainsight PX

    • Generate reports based on predefined segments is not possible. This is essential for us for creating an onboarding workflow.
    • On-screen guides randomly lose their mapping and need re-calibration. This might be due to our application responsive technology.
    • Missing customization on certain engagements - Creating a delay is not possible for all types which is needed.
    Oded Wilder | TrustRadius Reviewer

    Pricing Details

    Asana

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    Optional
    $10

    Starting Price

    $50 per month

    Asana Editions & Modules

    Edition
    Premium$13.491
    Business$30.491
    1. per month
    Additional Pricing Details

    Gainsight PX

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 100 or less MAUs (Monthly Active Users)

    Gainsight PX Editions & Modules

    Edition
    Starter (Free)$01
    StarterStarting at $400/M2
    GrowthCustom3
    1. 100 or less MAUs (Monthly Active Users)
    2. 500+ MAUs (Monthly Active Users)
    3. Per MAUs (Monthly Active Users) and more
    Additional Pricing Details

    Likelihood to Renew

    Asana

    Asana 9.6
    Based on 35 answers
    • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
    • Task management - Easy to view projects and their progress.
    • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
    • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
    • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
    page V | TrustRadius Reviewer

    Gainsight PX

    Gainsight PX 8.2
    Based on 1 answer
    I like the product, find it pretty easy to use. As we move forward, looking forward to using more of the functionality.
    Helene Tapper | TrustRadius Reviewer

    Usability

    Asana

    Asana 9.0
    Based on 22 answers
    It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
    Anonymous | TrustRadius Reviewer

    Gainsight PX

    No score
    No answers yet
    No answers on this topic

    Reliability and Availability

    Asana

    Asana 8.4
    Based on 4 answers
    Working with Asana on a daily basis
    Ronen Soreq | TrustRadius Reviewer

    Gainsight PX

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Asana

    Asana 5.9
    Based on 81 answers
    I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
    Adam Lumley | TrustRadius Reviewer

    Gainsight PX

    Gainsight PX 7.2
    Based on 18 answers
    Support is often a bit slow in fixing issues raised. They will immediately respond to your ticket saying "We're handling it", but actually handling it can take several weeks. So you need to manage your expectations that support is not real-time.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Asana

    I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
    Chantelle Chase | TrustRadius Reviewer

    Gainsight PX

    ChurnZero is similar in its NPS and walk-through abilities as is user IQ but neither fits in the exact same category. Px is unique to anything I've used for the data extraction it offers. It's not a CS tool like those I mentioned but it is easily the best in terms of tracking customer behavior on our platform.
    David Jensen | TrustRadius Reviewer

    Scalability

    Asana

    Asana 8.2
    Based on 1 answer
    I used this tool on a daily basis at work and it runs as a solid rock
    Ronen Soreq | TrustRadius Reviewer

    Gainsight PX

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Asana

    • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
    • Easy to use - I can make the most of my time to get up (and stay) up and running.
    • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
    Kristi Porter | TrustRadius Reviewer

    Gainsight PX

    • We have become more data-driven as a whole. Rather than just making assumptions based on gut feeling, we back that up with data.
    • We have become more aware of features that are 1) used way more than we thought, and 2) features that don't get touched.
    • We have been able to find examples of innovative ways users are engaging with our product.
    Julie Pinto | TrustRadius Reviewer

    Screenshots

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