Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.5 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$13.49
per month per user
Hive
Score 9.0 out of 10
N/A
Hive Technology offers their eponymous project management and process management application, providing integrations with many popularly used applications for productivity, cloud storage, and collaboration.
$24
per month per user
Spiceworks Cloud Help Desk
Score 8.0 out of 10
N/A
Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.
$0
(free for 1-5 Seats)
Pricing
AsanaHiveSpiceworks Cloud Help Desk
Editions & Modules
Starter
$13.49
per month per user
Advanced
$30.49
per month per user
Enterprise
Contact Sales
Personal
Free
Free
$0
Lite
$24
per month per user
Growth
$34
per month per user
Pro
$59
per month per user
Elite
Contact Sales
Core Plan
$0
Premium
$6
per month per user
Offerings
Pricing Offerings
AsanaHiveSpiceworks Cloud Help Desk
Free Trial
YesYesNo
Free/Freemium Version
YesYesYes
Premium Consulting/Integration Services
YesNoNo
Entry-level Setup FeeOptionalNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing.A discount is offered for annual pricing.
More Pricing Information
Community Pulse
AsanaHiveSpiceworks Cloud Help Desk
Considered Multiple Products
Asana

No answer on this topic

Hive
Chose Hive
I would say that in comparison to Asana, Hive is a better interface an UI. I think Asana is more robust in terms of what it can do in conjunction with Confluence but I think Hive is a better entry-level model for new employees. Hive is much simpler and more straight forward and …
Chose Hive
In my experience, Hive is better for the work and not so good for financial. That's why we use monday.
Chose Hive
Hive is a bit different than Jira and Monday, which I used mostly. Overall does a great job managing project and helps with team communication. Removes dependency of asking team members for updates by going to conference rooms. With Hive, the team updates the status, and we …
Chose Hive
So far Hive is the total package for our needs. Offering request forms and proofing/approval out of the box without third party integrations has been a huge upgrade for us along with incredibly reasonable pricing. The support for onboarding has been fantastic and we haven't …
Spiceworks Cloud Help Desk
Chose Spiceworks Cloud Help Desk
It was good software but Zoho lacks advanced features. If I compare Zoho and Spiceworks, I would say Spiceworks keeps the more powerful and useful product.
Features
AsanaHiveSpiceworks Cloud Help Desk
Project Management
Comparison of Project Management features of Product A and Product B
Asana
8.3
179 Ratings
7% above category average
Hive
9.1
15 Ratings
16% above category average
Spiceworks Cloud Help Desk
-
Ratings
Task Management9.2179 Ratings9.015 Ratings00 Ratings
Resource Management8.0152 Ratings9.015 Ratings00 Ratings
Gantt Charts9.061 Ratings10.014 Ratings00 Ratings
Scheduling8.4162 Ratings7.014 Ratings00 Ratings
Workflow Automation9.0132 Ratings9.014 Ratings00 Ratings
Team Collaboration9.4178 Ratings10.015 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings10.012 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings8.011 Ratings00 Ratings
Document Management8.3150 Ratings10.013 Ratings00 Ratings
Email integration8.3142 Ratings10.013 Ratings00 Ratings
Mobile Access8.7149 Ratings8.011 Ratings00 Ratings
Timesheet Tracking6.16 Ratings10.09 Ratings00 Ratings
Change request and Case Management8.44 Ratings10.011 Ratings00 Ratings
Budget and Expense Management7.077 Ratings7.09 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.5
48 Ratings
17% below category average
Hive
7.0
12 Ratings
10% below category average
Spiceworks Cloud Help Desk
-
Ratings
Project & financial reporting5.51 Ratings7.010 Ratings00 Ratings
Integration with accounting software7.647 Ratings7.09 Ratings00 Ratings
Quotes/estimates00 Ratings7.010 Ratings00 Ratings
Invoicing00 Ratings7.07 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Asana
-
Ratings
Hive
-
Ratings
Spiceworks Cloud Help Desk
8.2
56 Ratings
0% below category average
Organize and prioritize service tickets00 Ratings00 Ratings8.755 Ratings
Expert directory00 Ratings00 Ratings6.048 Ratings
Subscription-based notifications00 Ratings00 Ratings5.743 Ratings
ITSM collaboration and documentation00 Ratings00 Ratings8.746 Ratings
Ticket creation and submission00 Ratings00 Ratings10.055 Ratings
Ticket response00 Ratings00 Ratings10.054 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Asana
-
Ratings
Hive
-
Ratings
Spiceworks Cloud Help Desk
9.0
53 Ratings
11% above category average
External knowledge base00 Ratings00 Ratings9.049 Ratings
Internal knowledge base00 Ratings00 Ratings9.049 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Asana
-
Ratings
Hive
-
Ratings
Spiceworks Cloud Help Desk
8.7
53 Ratings
8% above category average
Customer portal00 Ratings00 Ratings9.647 Ratings
IVR00 Ratings00 Ratings5.012 Ratings
Social integration00 Ratings00 Ratings9.028 Ratings
Email support00 Ratings00 Ratings10.047 Ratings
Help Desk CRM integration00 Ratings00 Ratings10.029 Ratings
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AsanaHiveSpiceworks Cloud Help Desk
Small Businesses
Stackby
Stackby
Score 8.9 out of 10
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Stackby
Score 8.9 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
InEight
InEight
Score 8.3 out of 10
InEight
InEight
Score 8.3 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
InEight
InEight
Score 8.3 out of 10
InEight
InEight
Score 8.3 out of 10
SysAid
SysAid
Score 8.9 out of 10
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User Ratings
AsanaHiveSpiceworks Cloud Help Desk
Likelihood to Recommend
9.0
(208 ratings)
9.0
(15 ratings)
10.0
(84 ratings)
Likelihood to Renew
9.6
(34 ratings)
-
(0 ratings)
10.0
(29 ratings)
Usability
8.3
(36 ratings)
8.0
(1 ratings)
9.7
(10 ratings)
Availability
8.4
(2 ratings)
-
(0 ratings)
10.0
(3 ratings)
Performance
-
(0 ratings)
-
(0 ratings)
8.0
(1 ratings)
Support Rating
5.0
(42 ratings)
9.4
(2 ratings)
8.7
(26 ratings)
Implementation Rating
-
(0 ratings)
-
(0 ratings)
10.0
(7 ratings)
Product Scalability
8.2
(1 ratings)
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
AsanaHiveSpiceworks Cloud Help Desk
Likelihood to Recommend
Asana
The usability of Asana is broad since it's available in a variety of platforms that are widely used nowadays. I think that it would be great for people who are constantly on the move and switching devices, since it has allowed me to work from my phone, too. I also think that Asana has proven itself to handle a large quantity of work
Read full review
Hive Technology
Hive is a powerful tool for data analysis and management that is well-suited for a wide range of scenarios. Here are some specific examples of scenarios where Hive might be particularly well-suited: Data warehousing: Hive is often used as a data warehousing platform, allowing users to store and analyze large amounts of structured and semi-structured data. It is especially good at handling data that is too large to be stored and analyzed on a single machine, and supports a wide variety of data formats. Batch processing: Hive is designed for batch processing of large datasets, making it well-suited for tasks such as data ETL (extract, transform, load), data cleansing, and data aggregation.Simple queries on large datasets: Hive is optimized for simple queries on large datasets, making it a good choice for tasks such as data exploration and summary statistics. Data transformation: Hive allows users to perform data transformations and manipulations using custom scripts written in Java, Python, or other programming languages. This can be useful for tasks such as data cleansing, data aggregation, and data transformation. On the other hand, here are some specific examples of scenarios where Hive might be less appropriate: Real-time queries: Hive is a batch-oriented system, which means that it is designed to process large amounts of data in a batch mode rather than in real-time. While it is possible to use Hive for real-time queries, it may not be the most efficient choice for this type of workload. Complex queries: Hive is optimized for simple queries on large datasets, but may struggle with more complex queries or queries that require multiple joins or subqueries.Very large datasets: While Hive is designed to scale horizontally and can handle large amounts of data, it may not scale as well as some other tools for very large datasets or complex workloads.
Read full review
Spiceworks Ziff Davis
It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
Read full review
Pros
Asana
  • Through it, we were able to communicate and cooperate with the rest of the team to complete the work in the required manner and at the appropriate time.
  • Available for free on Android and iPhone.
  • Asana has a simple and easy user interface
Read full review
Hive Technology
  • Simplicity, it offers a clean environment without risking the outcome. An example of this are the timesheets that allow a fast way to keep track of progress
  • Interaction, the different options make it faster and easier to interact and collaborate in the development of a product. An example of this would be Hive Notes for meetings
  • The different visualisations it offers allow to explore the best ways to affront your projects. I really like the Gantt mappings view to understand who can be contacted at each point
Read full review
Spiceworks Ziff Davis
  • It helps to multitask, even on the go with the mobile App.
  • We can customize to meet your needs with automated responses, notifications, and templates.
  • Detailed reports allow managers to keep track [of] and analyze data.
  • Allows for a database to store notes helpful for future tickets.
Read full review
Cons
Asana
  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Read full review
Hive Technology
  • Organizing tasks by assignees could be better. It's a little cumbersome to check off each person you want. Can you group these?
  • I don't really use any view besides task view. Is there something better I could be using?
  • It would be nice if attachments showed up in a nicer format, maybe with a preview?
Read full review
Spiceworks Ziff Davis
  • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
  • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
  • Improved ability to customize the system generated emails to improve the formatting and company branding.
Read full review
Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
Read full review
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
Read full review
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Read full review
Hive Technology
Its a easy tool, the best way to organize the workflow but has room for more improvements.
Read full review
Spiceworks Ziff Davis
Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
Read full review
Reliability and Availability
Asana
Working with Asana on a daily basis
Read full review
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
Read full review
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Read full review
Hive Technology
Our CSR is easily accessible and they have support built into the app itself. They also have a pretty robust support site. We also took advantage of the free trial and learned so much by putting Hive through the paces and figuring out the best way to mold it to our needs.
Read full review
Spiceworks Ziff Davis
Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
Read full review
Implementation Rating
Asana
No answers on this topic
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
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Alternatives Considered
Asana
Asana is a top-tier project management software that helps us organize and track projects from start to finish. It allows us to apply tasks/to-dos to multiple projects without duplication, divide complex projects into smaller tasks, and track project progress. It also helps us organize work on Kanban boards or linear lists. It stands out from the crowd in a big way compared to the competition.
Read full review
Hive Technology
Hive is a bit different than Jira and Monday, which I used mostly. Overall does a great job managing project and helps with team communication. Removes dependency of asking team members for updates by going to conference rooms. With Hive, the team updates the status, and we can easily track it.
Read full review
Spiceworks Ziff Davis
EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
Read full review
Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
Read full review
Hive Technology
No answers on this topic
Spiceworks Ziff Davis
No answers on this topic
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Read full review
Hive Technology
  • Workflow Management will help you better move your projects along which saves time and money.
  • Time tracking will allow you to better manage the hours and keep your contractors accountable.
  • Overall visibility of projects allow you to keep your margins down and combat "bleeding" and hidden costs or surprises.
Read full review
Spiceworks Ziff Davis
  • Positive - Allow organizations to implement structured Help Desk procedures.
  • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
  • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
  • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
Read full review
ScreenShots

Asana Screenshots

Screenshot of Product HomepageScreenshot of Team ConversationsScreenshot of Project CalendarsScreenshot of InboxScreenshot of List ProjectScreenshot of Portfolios

Hive Screenshots

Screenshot of HIver Technology