What users are saying about

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Top Rated
739 Ratings

OpenAir PSA

29 Ratings

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Top Rated
739 Ratings
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Score 8.3 out of 101

OpenAir PSA

29 Ratings
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Score 6.5 out of 101

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Likelihood to Recommend

Asana

Asana functions particularly well in scenarios with well-established teams with well-established processes and a mature SDLC. The reason is that Asana can be configured to do many, many different things, and be used in many, many different ways, and with that power comes a lot of responsibility to figure out your process before you try and automate it. It's software, not magic.
Kirk Brote profile photo

OpenAir PSA

This product is well suited for an organization that is focused on client services, project delivery, time tracking, expense reporting, and revenue recognition. From a pure project management perspective, this product is not as feature rich as say Microsoft Project Server. For organizations that are looking for detailed complex project plan and resource management (along with resource leveling, etc.), this is probably not the best suited product
No photo available

Feature Rating Comparison

Project Management

Asana
7.8
OpenAir PSA
6.9
Task Management
Asana
9.0
OpenAir PSA
6.7
Resource Management
Asana
8.2
OpenAir PSA
6.7
Gantt Charts
Asana
6.5
OpenAir PSA
6.5
Scheduling
Asana
8.5
OpenAir PSA
7.3
Workflow Automation
Asana
7.8
OpenAir PSA
7.4
Team Collaboration
Asana
8.9
OpenAir PSA
7.0
Support for Agile Methodology
Asana
8.5
OpenAir PSA
5.0
Support for Waterfall Methodology
Asana
8.5
OpenAir PSA
6.0
Document Management
Asana
6.8
OpenAir PSA
5.0
Email integration
Asana
7.2
OpenAir PSA
5.5
Mobile Access
Asana
8.2
OpenAir PSA
8.5
Timesheet Tracking
Asana
6.1
OpenAir PSA
8.6
Change request and Case Management
Asana
8.4
OpenAir PSA
7.6
Budget and Expense Management
Asana
7.3
OpenAir PSA
8.9

Professional Services Automation

Asana
6.2
OpenAir PSA
6.1
Project & financial reporting
Asana
5.5
OpenAir PSA
8.0
Integration with accounting software
Asana
7.0
OpenAir PSA
5.8
Quotes/estimates
Asana
OpenAir PSA
5.0
Invoicing
Asana
OpenAir PSA
5.8

Pros

  • Cross-team communication is always a challenge, but Asana helps make information transparent and accessible to all members of the team.
  • It's easy to share with individuals outside of the organization and still control the flow of information.
  • Being able to link in other design resources like InVision prototypes is a huge time saver.
  • Integrating with Slack makes much of our necessary communication automatic.
Kirk Brote profile photo
  • Netsuite OpenAir PSA is highly configurable and has a large ecosystem of assets to work with.
  • Tasks are easily designed to automate processes in your business workflow.
  • OpenAir is designed in such a way that it can communicate and receive information from external systems without having to re-engineer your systems to make them work if you are following standard business practice.
No photo available

Cons

  • Asana does a lot, so it can sometimes be hard to find the right place to be to find the tools you need.
  • Organization is only as good as you make it and just because a system makes sense to the person that creates it does not mean it will make sense to anyone else.
  • It can be challenging to find the information you need via search.
Kirk Brote profile photo
  • Email notifications - as a project manager I need to be notified whenever team members submit their timesheets so I can review and approve/reject. Currently these notifications are a little more difficult to be set up.
  • Reviewing timesheets - whenever there is a list of hundreds to be reviewed and approved, I find it quite difficult to do that in a timely manner. Going one by one is needed but the information to be reviewed is not standing out, like team member name, project and task, hours. Not sure if this is possible through configuration or not.
  • User Interface - in many parts of the UI there is a usage of a popup window that displays way too many options. Some functions are only accessible from that popup. To me, this is something to be avoided/improved.
Cristian Bodnarasec profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
OpenAir PSA8.2
Based on 7 answers
It all depends. We are still looking at moving our consultants to Oracle PAC, in order to get our financial systems in line (we use Oracle Financials currently). We are feeling a lot of pain with integration and segmented systems.

Ultimately,it depends on how much pain is felt there. OpenAir has given us a path to follow on from QuickArrow. I foresee either moving onto Oracle PAC by end of calendar, or staying on OpenAir.

OpenAir to Oracle integration is not easy. From a reporting and process perspective, there’s been pain from being in different systems
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
No photo available

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

We loved the fun design hacks (e.g., flying celebratory unicorns when you complete a task, Tab+B puts tabby cats on your screen temporarily; themed backgrounds). We're marketers–can you blame us?! But in all seriousness, we chose Asana over other similar products because of the detail that Asana could go into when tasking out subtasks to individuals with separate deadlines. Managers are also able to view the tasks that team members are working on to manage workload. It's also helped increase visibility of task details amongst team members to provide background on projects they might be looped into in the future.
No photo available
We used to use QuickArrow which went end of life at the end of 2009.We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
Rachelle Felix-Blackmon profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • I'm not sure how this impacts our ROI. We are able to manage our workload better and see the workload we have.
No photo available
  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems
Dan Lobring profile photo

Screenshots

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details