What users are saying about

Asana

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Top Rated
801 Ratings
31 Ratings

Asana

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Top Rated
801 Ratings
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Score 8.3 out of 101
31 Ratings
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Score 7 out of 101

Add comparison

Likelihood to Recommend

Asana

I can not be happier. My team was using Basecamp but we outgrew it. We moved to Teamwork and clients stopped using it and so did my team. We were in Teamwork for just a month and decided we needed something better. We then found Asana and it has been a breeze since. My team was far happier and ready to use it and my clients started interacting with it again. It is simple to use, yet very powerful
Barbara Carneiro profile photo

OpenAir PSA

NetSuite OpenAIR PSA is well suited for time tracking and project/resources management. This is what we use it for and it does it well. As it happens with such systems, it is as good as the data it has, so if the team members are not entering their hours, it can be useless. Some mechanisms to notify/"force" users to enter their data will always help.
Cristian Bodnarasec profile photo

Feature Rating Comparison

Project Management

Asana
7.8
OpenAir PSA
6.9
Task Management
Asana
9.1
OpenAir PSA
6.6
Resource Management
Asana
7.8
OpenAir PSA
6.6
Gantt Charts
Asana
6.5
OpenAir PSA
6.5
Scheduling
Asana
8.5
OpenAir PSA
7.3
Workflow Automation
Asana
7.5
OpenAir PSA
7.3
Team Collaboration
Asana
9.0
OpenAir PSA
7.0
Support for Agile Methodology
Asana
8.5
OpenAir PSA
5.0
Support for Waterfall Methodology
Asana
8.5
OpenAir PSA
6.0
Document Management
Asana
6.8
OpenAir PSA
5.0
Email integration
Asana
7.4
OpenAir PSA
5.5
Mobile Access
Asana
7.8
OpenAir PSA
8.5
Timesheet Tracking
Asana
6.1
OpenAir PSA
8.6
Change request and Case Management
Asana
8.4
OpenAir PSA
7.6
Budget and Expense Management
Asana
7.0
OpenAir PSA
8.9

Professional Services Automation

Asana
6.2
OpenAir PSA
6.1
Project & financial reporting
Asana
5.5
OpenAir PSA
7.9
Integration with accounting software
Asana
7.0
OpenAir PSA
5.8
Quotes/estimates
Asana
OpenAir PSA
5.0
Invoicing
Asana
OpenAir PSA
5.8

Pros

  • Fast: Unlike other PM platforms I've used, Asana is very fast. In fact, it's so fast that when you leave a comment on a task, anyone else looking at that task at the same time will actually see updates as you type. You can easily move tasks into different projects by dragging and dropping. There is no lag time between opening new projects and tasks. Everything seems to load instantaneously.
  • Intuitive: Asana doesn't have a steep learning curve. The default view is list-based. Your team will have no problem learning how to add new tasks, use the WYSIWYG editor, or assign tasks. Use familiar commands like "@" to tag a follower on a task.
  • Keyboard shortcuts: The keyboard shortcuts are incredibly helpful. Simply press enter to enter a new task, tab+backspace to delete, use familiar copy/paste and undo commands, and much more. PMs with a lot to juggle will appreciate the shortcuts.
  • My Tasks: The "my tasks" view provides a single, centralized location for you to see everything on your plate. Use section headings and drag and drop tasks to re-order. I use this to prioritize my week. It helps me focus on what's really important.
  • Searchability: The search in Asana is intuitive. Our task backlog dates back three years, and I can still almost always find what I'm looking for via a simple keyword search. Projects are archived, not deleted, so I always feel like my historical information is safe.
  • Flexibility: Projects can be set up as a waterfall/list view or as kanban. This product should work well for teams with different styles.
  • Integrations: Asana integrates with everything. There's a great Slack integration, but my favorite is the Instagantt integration. Using Instagantt in tandem with asana is a super easy way to create attractive digital project calendars.
Elizabeth Remaklus profile photo
  • Integration between various modules is seamless and they complement each other well.
  • Resource management and planning.
  • Project planning and monitoring in terms of traditional project management metrics.
  • Reporting and dashboards were flexible.
  • From time sheets to customer invoicing, the workflow for approvals and reviews worked great.
No photo available

Cons

  • Emails: Asana can lead to inbox-overload. By default, you are subscribed to updates on any task that you create or follow. Updates include someone marking a task complete, leaving a comment on a task, or adding a file to a task. This means that if your coworker adds a file, makes a comment, then assigns the task back to you, then marks the task complete, you're looking at 4 emails in 10 seconds. You can always unsubscribe from emails or write rules to categorize them in your inbox, but the default setting will leave you inundated.
  • Assigning responsibility to multiple team members: It is possible to assign a task to multiple members of your team, but I don't like the way asana handles this. Rather than assigning the one task to multiple people, asana creates DUPLICATES of the original task. This can be frustrating because it creates redundancy.
  • Dependencies: Assigning dependencies is a new feature for asana. While it's great that this is now possible, it's pretty clear that it's not a focus for the software. The dependencies don't show up clearly in the list view, though they are obvious within the task view.
  • Overwhelming: This is probably more of a governance issue for my team specifically, but our Asana has gotten overwhelming. I count the flexibility of Asana as a pro, but it does come with risk. The lack of rules and controls leads to a "wild west" situation where anyone can organize tasks, projects, templates, etc. anyway they want. We have some team members organizing all their tasks by team function, others organizing tasks by project, others using entirely separate Asana workspaces, etc.
Elizabeth Remaklus profile photo
  • The robust interface can be overwhelming
  • Lack of training
  • Ability to hide modules & sections not used by the teams
Dan Lobring profile photo

Likelihood to Renew

Asana10.0
Based on 32 answers
Asana is adding more useful features and it makes the work of their entire team more organized and more efficient. It really helps us in achieving greater achievements as a team. It helps us to earn more revenue since we have more satisfied clients, simply because we are able to finish their project on time or even before the due date.
Brent Lionel Mausisa profile photo
OpenAir PSA8.2
Based on 7 answers
We have to look at the whole ecosystem, if it happened that we changed our CRM or ERP, we want to make sure that OpenAir Netsuite PSA is compatible with them, if not there is a chance [we would] switch to an alternative solution.
No photo available

Usability

Asana6.0
Based on 5 answers
This is the best task management App for teams I have used
Ronen Soreq profile photo
OpenAir PSA9.4
Based on 4 answers
Aside from Reporting, where there is some room for improvement, the usability is overall very strong. In Reporting, you can get the job done for the most part, but it might take a lot of creativity to get there.
No photo available

Reliability and Availability

Asana8.4
Based on 2 answers
Working with Asana on a daily basis
Ronen Soreq profile photo
OpenAir PSA10.0
Based on 3 answers
The system up time was reliable and that was never anything we ever had any concerns/issues with.
No photo available

Performance

No score
No answers yet
No answers on this topic
OpenAir PSA9.0
Based on 3 answers
The performance was acceptable. If you had a very large data set you were working with it might take a little longer, but within reason.
No photo available

Support

Asana8.3
Based on 2 answers
They don't fix everything, but they have certainly gone the extra mile for us. When we were frustrated with a recent change that altered our default view of every project, changing it from all projects being visible to just incomplete projects being visible, they wrote a custom script to change all of our default views back for us, so we didn't have to manually click 3,000 times (we have over a thousand projects).
No photo available
OpenAir PSA10.0
Based on 3 answers
They were responsive and knowledgeable. We had access to a single point of contact and we could contact him via phone/email as needed. It was very convenient and it made it easy since that person was already familiar with how we were using the solution, our configuration, etc.
No photo available

In-Person Training

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
Very knowledgeable and able to articulate how other customers configured the solution to meet their needs as well as the best practices they recommended.
No photo available

Online Training

No answers on this topic
We did a 3 day online remote course back in April. NetSuite prefers training to occur before migration. We went over the functionality of tool and three months later we migrated. Personally, I didn’t find it that beneficial. Certain parts of it were beneficial as they applied to me – talked a lot about invoicing capabilities that didn’t apply to me. They also have knowledge base / e-learning assets, but I haven’t referred to them
No photo available

Implementation

No score
No answers yet
No answers on this topic
OpenAir PSA10.0
Based on 2 answers
It went fine. Everything came over the way we wanted. In addition to migrating the current projects we wanted to migrate historical data – did that seamlessly. The finished product looked pretty good – just needed to tweak – and they helped us with that
No photo available

Alternatives Considered

Trello is really just more on boards and the con with that is if you list lots of task under one headboard some tasks are buried from the view since the boards are a bit big. I like the list feature of Asana, especially for project management. Trello on the other is a great platform for creative projects like graphics, book covers, and others since if you attached the file to board you can easily view the image. Asana though on my part allows me more freedom and more creativity since it has more features like calendar and priority level. Basecamp is more of casual way of arranging task. I don't like it that much.
Brent Lionel Mausisa profile photo
We used to use QuickArrow which went end of life at the end of 2009.We were forced to move onto another platform; which was a good thing since QuickArrow did not fulfill all of our business needs.Ease of reporting was a HUGE thing for my organization. NetSuite OpenAir PSA has certainly come a long way with their reporting and we use it everyday for multiple purposes. I don't have many use case scenarios with other PSA systems to describe why NetSuite OpenAir PSA is better aside from my experience with QuickArrow.
Rachelle Felix-Blackmon profile photo

Scalability

Asana8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq profile photo
OpenAir PSA10.0
Based on 2 answers
Once the system is setup, it's easy to manage and maintain.
No photo available

Return on Investment

  • I'm not sure how this impacts our ROI. We are able to manage our workload better and see the workload we have.
No photo available
  • Positive ROI from tracking time standpoint
  • Positive ROI from expense report standpoint
  • Negative impact on integration with other internal systems
Dan Lobring profile photo

Screenshots

Pricing Details

Asana

General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
8.33*
1.  per user per month
Additional Pricing Details
Asana is always free for teams of up to 15 people.

OpenAir PSA

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details