What users are saying about
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Top Rated
1711 Ratings
47 Ratings

Asana

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Top Rated
1711 Ratings
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Score 8.5 out of 100
47 Ratings
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Score 7 out of 100

Likelihood to Recommend

Asana

it certainly is a really good tool when it comes to project management because it allows keeping track easily of how [our] timelines being handled, what is the overall progress of a specific task or a product as well as providing tools such as dashboards to see the performance of the team and based on that, making decisions to improve. It has room for improvement when it comes to board view, more specific when trying to organize more than one dimension for example having tasks related to front and back in the same board while trying to keep track of the progress of each one in the same space.
Anonymous | TrustRadius Reviewer

WORKetc

If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Melissa Bailey | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Asana
7.7
WORKetc
Task Management
Asana
8.8
WORKetc
Resource Management
Asana
7.4
WORKetc
Gantt Charts
Asana
7.9
WORKetc
Scheduling
Asana
7.9
WORKetc
Workflow Automation
Asana
7.7
WORKetc
Team Collaboration
Asana
8.5
WORKetc
Support for Agile Methodology
Asana
8.5
WORKetc
Support for Waterfall Methodology
Asana
8.5
WORKetc
Document Management
Asana
6.9
WORKetc
Email integration
Asana
6.9
WORKetc
Mobile Access
Asana
8.1
WORKetc
Timesheet Tracking
Asana
6.1
WORKetc
Change request and Case Management
Asana
8.4
WORKetc
Budget and Expense Management
Asana
6.4
WORKetc

Professional Services Automation

Asana
6.8
WORKetc
Project & financial reporting
Asana
5.5
WORKetc
Integration with accounting software
Asana
8.1
WORKetc

Sales Force Automation

Asana
WORKetc
7.9
Customer data management / contact management
Asana
WORKetc
8.6
Workflow management
Asana
WORKetc
8.3
Opportunity management
Asana
WORKetc
7.8
Integration with email client (e.g., Outlook or Gmail)
Asana
WORKetc
7.9
Contract management
Asana
WORKetc
7.3
Quote & order management
Asana
WORKetc
8.1
Interaction tracking
Asana
WORKetc
7.8
Channel / partner relationship management
Asana
WORKetc
7.3

Customer Service & Support

Asana
WORKetc
8.3
Case management
Asana
WORKetc
9.0
Call center management
Asana
WORKetc
7.3
Help desk management
Asana
WORKetc
8.5

Marketing Automation

Asana
WORKetc
7.4
Lead management
Asana
WORKetc
7.7
Email marketing
Asana
WORKetc
7.1

CRM Project Management

Asana
WORKetc
8.1
Task management
Asana
WORKetc
8.7
Billing and invoicing management
Asana
WORKetc
7.8
Reporting
Asana
WORKetc
7.9

CRM Reporting & Analytics

Asana
WORKetc
7.3
Pipeline visualization
Asana
WORKetc
7.5
Customizable reports
Asana
WORKetc
7.2

Customization

Asana
WORKetc
8.0
Custom fields
Asana
WORKetc
8.4
Custom objects
Asana
WORKetc
8.2
API for custom integration
Asana
WORKetc
7.3

Security

Asana
WORKetc
8.9
Single sign-on capability
Asana
WORKetc
9.1
Role-based user permissions
Asana
WORKetc
8.8

Social CRM

Asana
WORKetc
7.3
Social data
Asana
WORKetc
7.3

Platform

Asana
WORKetc
7.5
Mobile access
Asana
WORKetc
7.5

Pros

Asana

  • It helps to handle ongoing and project-based work easily. It defines every work stage, which makes it easier to analyze the areas where things are stuck.
  • The navigation is simple and easy. It provides a list view feature that helps teams and groups to visualize which projects are a priority and work due dates.
  • It is a great tool to enhance team collaboration as it allows group members to organize and manage projects, workflow.
Donna-sue Carpenter | TrustRadius Reviewer

WORKetc

  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Donna Grindle, CHPSE, CHPC | TrustRadius Reviewer

Cons

Asana

  • Asana is not really a project management tool, it is good for simple projects only
  • UI has some glitches (doesn't save preferences, etc.)
  • Integration with other tools (Office 365, MS Project)
  • No reminders if the working period you entered is on holidays
Anonymous | TrustRadius Reviewer

WORKetc

  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Ian Nicholson | TrustRadius Reviewer

Likelihood to Renew

Asana

Asana 9.6
Based on 35 answers
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
page V | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 30 answers
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Deanna Perkins | TrustRadius Reviewer

Usability

Asana

Asana 9.0
Based on 24 answers
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Anonymous | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 5 answers
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Marc Korody | TrustRadius Reviewer

Reliability and Availability

Asana

Asana 8.4
Based on 4 answers
Working with Asana on a daily basis
Ronen Soreq | TrustRadius Reviewer

WORKetc

WORKetc 9.1
Based on 6 answers
It never let me down. The support team never let me down.
Runy Calmera | TrustRadius Reviewer

Performance

Asana

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 8 answers
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
William Mullane | TrustRadius Reviewer

Support Rating

Asana

Asana 7.8
Based on 86 answers
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Adam Lumley | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 10 answers
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
William Mullane | TrustRadius Reviewer

Online Training

Asana

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 8.2
Based on 2 answers
They know their stuff. They listen to your use cases. They get back to you.
Runy Calmera | TrustRadius Reviewer

Implementation Rating

Asana

No score
No answers yet
No answers on this topic

WORKetc

WORKetc 9.1
Based on 4 answers
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
Jonathan Hickman | TrustRadius Reviewer

Alternatives Considered

Asana

Trello's look and feel could be more attractive for the creatives but Asana provides a more "logical" approach which is appealing to the technical types. It feels like Trello provides more degrees of freedom of use which could make collaboration a bit less structured and could make it harder for a new team member to effectively contribute.
Louis Schietekat | TrustRadius Reviewer

WORKetc

We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Regan Barrett | TrustRadius Reviewer

Scalability

Asana

Asana 8.2
Based on 1 answer
I used this tool on a daily basis at work and it runs as a solid rock
Ronen Soreq | TrustRadius Reviewer

WORKetc

WORKetc 8.2
Based on 2 answers
Everything is related. You can scale up your team rapidly.
Runy Calmera | TrustRadius Reviewer

Return on Investment

Asana

  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Kristi Porter | TrustRadius Reviewer

WORKetc

  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
Keith Klein | TrustRadius Reviewer

Screenshots

Pricing Details

Asana

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$10

Starting Price

$50 per month

Asana Editions & Modules

Edition
Premium$13.491
Business$30.491
  1. per month
Additional Pricing Details

WORKetc

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$78 per month

WORKetc Editions & Modules

Edition
Starter Edition$781
Team$1952
Foundations$3953
  1. Per Month for up to 2 Users
  2. Per month for up to 3 Users (Each extra user + $49/month)
  3. Per month for up to 5 Users (Each extra user + $59/month)
Additional Pricing Details

Rating Summary

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