Asana vs. WORK[etc]

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Asana
Score 8.5 out of 10
N/A
Asana is a web and mobile project management app. With tasks, projects, conversations, and dashboards, Asana lets an entire team know who's doing what by when, enabling workload balancing. Users can also add integrations for GANTT charts, time tracking and more.
$50
per month
WORKetc
Score 7.0 out of 10
Small Businesses (1-50 employees)
WORK[etc] is an all-in-one cloud-based business management system with integrated CRM, projects, billing, help desk, reporting, and collaboration. The system supports popular third-party apps such as Google Work for Business, Xero Accounting, Quickbooks, Outlook and Evernote.
$78
per month
Pricing
AsanaWORK[etc]
Editions & Modules
Premium
$13.49
per month
Business
$30.49
per month
Starter Edition
$78
Per Month for up to 2 Users
Team
$195
Per month for up to 3 Users (Each extra user + $49/month)
Foundations
$395
Per month for up to 5 Users (Each extra user + $59/month)
Offerings
Pricing Offerings
AsanaWORKetc
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$10 per user per monthNo setup fee
Additional Details
More Pricing Information
Community Pulse
AsanaWORK[etc]
Considered Both Products
Asana

No answer on this topic

WORKetc
Chose WORK[etc]
We don't use the CRM parts - only the Time & Billing - can't really comment!
Top Pros
Top Cons
Features
AsanaWORK[etc]
Project Management
Comparison of Project Management features of Product A and Product B
Asana
7.9
161 Ratings
WORK[etc]
-
Ratings
Task Management9.0161 Ratings00 Ratings
Resource Management7.5135 Ratings00 Ratings
Gantt Charts7.847 Ratings00 Ratings
Scheduling8.1147 Ratings00 Ratings
Workflow Automation8.0116 Ratings00 Ratings
Team Collaboration8.7160 Ratings00 Ratings
Support for Agile Methodology8.57 Ratings00 Ratings
Support for Waterfall Methodology8.57 Ratings00 Ratings
Document Management7.4136 Ratings00 Ratings
Email integration7.4129 Ratings00 Ratings
Mobile Access8.4133 Ratings00 Ratings
Timesheet Tracking6.16 Ratings00 Ratings
Change request and Case Management8.44 Ratings00 Ratings
Budget and Expense Management7.164 Ratings00 Ratings
Professional Services Automation
Comparison of Professional Services Automation features of Product A and Product B
Asana
6.9
38 Ratings
WORK[etc]
-
Ratings
Project & financial reporting5.51 Ratings00 Ratings
Integration with accounting software8.337 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Asana
-
Ratings
WORK[etc]
7.9
13 Ratings
Customer data management / contact management00 Ratings8.613 Ratings
Workflow management00 Ratings8.312 Ratings
Opportunity management00 Ratings7.810 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.913 Ratings
Contract management00 Ratings7.31 Ratings
Quote & order management00 Ratings8.18 Ratings
Interaction tracking00 Ratings7.82 Ratings
Channel / partner relationship management00 Ratings7.31 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Asana
-
Ratings
WORK[etc]
8.3
12 Ratings
Case management00 Ratings9.011 Ratings
Call center management00 Ratings7.31 Ratings
Help desk management00 Ratings8.512 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Asana
-
Ratings
WORK[etc]
7.4
11 Ratings
Lead management00 Ratings7.710 Ratings
Email marketing00 Ratings7.19 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Asana
-
Ratings
WORK[etc]
8.1
13 Ratings
Task management00 Ratings8.713 Ratings
Billing and invoicing management00 Ratings7.810 Ratings
Reporting00 Ratings7.912 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Asana
-
Ratings
WORK[etc]
7.3
11 Ratings
Pipeline visualization00 Ratings7.59 Ratings
Customizable reports00 Ratings7.211 Ratings
Customization
Comparison of Customization features of Product A and Product B
Asana
-
Ratings
WORK[etc]
8.0
13 Ratings
Custom fields00 Ratings8.413 Ratings
Custom objects00 Ratings8.22 Ratings
API for custom integration00 Ratings7.310 Ratings
Security
Comparison of Security features of Product A and Product B
Asana
-
Ratings
WORK[etc]
8.9
11 Ratings
Single sign-on capability00 Ratings9.11 Ratings
Role-based user permissions00 Ratings8.811 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Asana
-
Ratings
WORK[etc]
7.3
1 Ratings
Social data00 Ratings7.31 Ratings
Platform
Comparison of Platform features of Product A and Product B
Asana
-
Ratings
WORK[etc]
7.5
13 Ratings
Mobile access00 Ratings7.513 Ratings
User Ratings
AsanaWORK[etc]
Likelihood to Recommend
8.1
(191 ratings)
7.8
(40 ratings)
Likelihood to Renew
9.6
(34 ratings)
8.2
(30 ratings)
Usability
9.0
(22 ratings)
8.2
(5 ratings)
Availability
8.4
(4 ratings)
9.1
(6 ratings)
Performance
-
(0 ratings)
8.2
(8 ratings)
Support Rating
5.2
(81 ratings)
8.2
(10 ratings)
Online Training
-
(0 ratings)
8.2
(2 ratings)
Implementation Rating
-
(0 ratings)
9.1
(4 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
4.5
(1 ratings)
Product Scalability
8.2
(1 ratings)
8.2
(2 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
8.2
(1 ratings)
User Testimonials
AsanaWORK[etc]
Likelihood to Recommend
Asana
My experience in Asana is more than two years, and I really enjoyed the experience and working with my teams, as Asana provides effective communication between us and spread the fun, enthusiasm, and achievement in work faster, as I used conversations to inform the team what I want, follow up, comment on the tasks and inform them that the work is finished.
Read full review
WORKetc
If you are looking for a way to organize customer data and projects across regions, then WORK[etc] will get the job done. For our company, the country is divided into 3 regions and each region has a team of workers in charge of providing ongoing support services to that region. WORK[etc] has organized our company exponentially and given us a solid database to pull from to ensure we're meeting contractual requirements, providing timely deliverables and staying ahead of the game. Because I only work in a service industry, I don't know if WORK[etc] would be appropriate for product based companies, However, if you were offering anything [product or service] that required online support, the system will function well.
Read full review
Pros
Asana
  • Easy to use by any user (good UX and no installation needed)
  • Easy to create a simple project, add tasks and sub tasks.
  • Different display options, according to the project/tasks type
  • Works great using a web browser, you don't have to install the application
Read full review
WORKetc
  • Connecting all the different methods of communicating with our clients into one place is the best part of the application to us. The Google Apps integration lets us update all of our WORK[etc] details directly from our email page which saves a huge amount of time. It lets us move back and forth freely between WORK[etc] tools and our Google Apps email, documents, calendar, etc. with ease.
  • Breaking work according to what we are doing helps us group and ungroup things as needed. Since we do tech support and so much more having the ability to connect projects, support cases, to dos, documents, discussions, and more all together makes it easy to work with the relationships of all the different activity.
  • We have found the discussion tool to be vital to moving things through quickly. There are many discussions that are just FYI while others really need a decision or answer form the team members. Discussions allows us to quickly note the people we need to answer us and what is there as an FYI. It keeps all that history so our decision process become documented easily and not lost in email chains.
Read full review
Cons
Asana
  • Some users might find the user interface a bit dull and un inspired
  • We found the way to use multiple workspaces a bit confusing
  • It takes quite a bit of planning to build a well organized workspace in order not to have way too many projects and tasks all over the place
Read full review
WORKetc
  • The one key issue that it doesn't solve is resource utilisation. You are able to add the number of hours that each "to do" will take but you can't allocate that to an employee and then aggregate all that up to show how much capacity you are using or have left.
  • One if its great benefits is its flexibility but that is also a drawback because there are multiple ways to do the same thing. This means that to ensure consistency across all employees having your own business procedures on how to use WORKetc is vital.
  • Some of the financial processes don't fully reflect UK practice currently. For instance it doesn't deal with VAT on expenditure well. However we have been assured that this is being resolved.
Read full review
Likelihood to Renew
Asana
  • Mobile + Desktop capabilities - Able to use it anywhere, anytime.
  • Task management - Easy to view projects and their progress.
  • Time management - Easy to see what elements require time / how they interrelate and manage the project on an overall basis.
  • Company management - Be able to see from a master dashboard perspective where each project is in its stages of completion.
  • Clear communication - It's visually documented who is doing what at what time so that the whole project gets done.
Read full review
WORKetc
We, as a company, have put a lot of time and energy into building the system to where it is for us today. With its constant improvements and our continually learning and developing, I couldn't imagine moving away from WORKetc to try a different system out. This really does give us everything that we've wanted/needed in a system without having to utilize 2-3 different products. The part that makes this so unique compared to other systems that we've used in the past is the fact that it has a project management piece built in, and that in itself is a huge driving point in why we will continue to use this.
Read full review
Usability
Asana
It is very user-friendly. Takes a new employee an hour to start figuring out how the system works. That's an important factor. You don't want to encounter the issue where employees need a week to understand how the system works. For example, JIRA, I tried using it for a week and I still don't understand the complicated layout. Asana has a simple interface. Once you see it, you get it type of program.
Read full review
WORKetc
My staff hates it, our clients require transparency and you manual have to enter notes, billing is horrific, as it does not subtotal by type - so as a T&M shop there is no way to easily see how much was spent to each matter or service type.
Read full review
Reliability and Availability
Asana
Working with Asana on a daily basis
Read full review
WORKetc
It never let me down. The support team never let me down.
Read full review
Performance
Asana
No answers on this topic
WORKetc
WORKetc compares well in regards to speed and reliability to other cloud-based products we use such as Google for Work. Compared to our old in-house based CRM, it is a superstar; faster, more reliable and easily run on a variety of browsers and smart phones. The program loads fast as do data screens for contacts, projects, invoices and more
Read full review
Support Rating
Asana
I haven't had to use their support so I can't rate it. The fact that I haven't needed them reflects the ease of use of the product. I would recommend that any new users schedule a complete demo of the product to ensure that they are using it to it's fullest (there's a lot of useful features).
Read full review
WORKetc
WORKetc offers maybe the best support in the business. Product documentation and training resources are outstanding. Support tickets or inquiries are answered quickly. If you do need to address an issue in person, it is easy to schedule a 15 or 30 minute live call with their fantastic support staff who are fast, friendly and skilled
Read full review
Online Training
Asana
No answers on this topic
WORKetc
They know their stuff. They listen to your use cases. They get back to you.
Read full review
Implementation Rating
Asana
No answers on this topic
WORKetc
The implementation of the system was fairly easy. Because of our previous experience with a similar system, we were ready and working on the product as soon as we announced the switch. The system also allowed us to simplify our processes by integrating timesheets and project management directly into our CMS.
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Alternatives Considered
Asana
I like how extensive the capabilities are for Asana. With other softwares it seems there are many things lacking. I feel like Asana is also a very user friendly platform and aesthetically pleasing which is important in a modern office. We have many young people entering our workspace and it is important to have software that is ahead of the times in functionality and efficiency.
Read full review
WORKetc
We needed a CRM that would work with US. We found WORK [etc] was exactly what we needed. being able to customize the CRM around our company and further change as we go has been the best thing about it. We haven't been locked into how it is set up and can change it very quickly.
Read full review
Scalability
Asana
I used this tool on a daily basis at work and it runs as a solid rock
Read full review
WORKetc
Everything is related. You can scale up your team rapidly.
Read full review
Return on Investment
Asana
  • Productivity - Most of all, it allows me to be more productive and have a good sense of where I am with projects and deadlines.
  • Easy to use - I can make the most of my time to get up (and stay) up and running.
  • Project coordination - Allows me to assign tasks to my interns and communicate directly within the platform to keep the work train moving.
Read full review
WORKetc
  • Setting up project templates is time-consuming - if you want to do it right. Nevertheless, it is well worth it! Routine complex projects that used to require at least six people and at least as many "silos of information" are now done with two or three people, and - at most - 2 or 3 silos of information. And that's only because I haven't fully integrated the program with our Accounting programs (and there is an API for Quickbooks). I'd say the initial investment of perhaps 80 hours on my part was saved five or ten times over during our first six months, with better accuracy, accountability, and documentation. Since then, the ROI is at least 20 or 30 times annually of my time...the one thing I can't buy more of.
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