What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.7 out of 100
Based on 54 reviews and ratings
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.4 out of 100
Based on 10 reviews and ratings
Feature Set Ratings
Survey Format & Appearance
8.2
AskNicely
82%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 3/3 features
AskNicely ranks higher in 3/3 features
Survey templates
8.5
85%
26 Ratings
N/A
0 Ratings
Themes
7.9
79%
21 Ratings
N/A
0 Ratings
Custom logo/branding
8.3
83%
24 Ratings
N/A
0 Ratings
Survey Content
8.7
AskNicely
87%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 3/3 features
AskNicely ranks higher in 3/3 features
Changes to live survey
8.8
88%
19 Ratings
N/A
0 Ratings
Question design help
8.7
87%
21 Ratings
N/A
0 Ratings
Multiple question types
8.5
85%
14 Ratings
N/A
0 Ratings
Survey Logic
7.9
AskNicely
79%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 1/1 features
AskNicely ranks higher in 1/1 features
Survey logic flexibility
7.9
79%
19 Ratings
N/A
0 Ratings
Survey Reporting & Analytics
8.4
AskNicely
84%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 5/5 features
AskNicely ranks higher in 5/5 features
Response tracking
8.9
89%
25 Ratings
N/A
0 Ratings
Data export
8.5
85%
22 Ratings
N/A
0 Ratings
Standard reports
8.3
83%
23 Ratings
N/A
0 Ratings
Custom reports
7.9
79%
18 Ratings
N/A
0 Ratings
Analytics
8.4
84%
20 Ratings
N/A
0 Ratings
Survey Administration & Security
8.8
AskNicely
88%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Access controls
8.9
89%
18 Ratings
N/A
0 Ratings
Compliance
8.7
87%
15 Ratings
N/A
0 Ratings
Survey Distribution
8.4
AskNicely
84%
Delighted by Qualtrics
Feature Set Not Supported
N/A
AskNicely ranks higher in 2/2 features
AskNicely ranks higher in 2/2 features
Vendor-offered crowdsourcing
8.1
81%
5 Ratings
N/A
0 Ratings
Respondent restrictions
8.6
86%
13 Ratings
N/A
0 Ratings
Attribute Ratings
- AskNicely is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
8.9
AskNicely
89%
26 Ratings
8.8
Delighted by Qualtrics
88%
5 Ratings
Usability
AskNicely
N/A
0 Ratings
9.0
Delighted by Qualtrics
90%
1 Rating
Support Rating
AskNicely
N/A
0 Ratings
10.0
Delighted by Qualtrics
100%
1 Rating
Likelihood to Recommend
AskNicely
AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
Product Manager
Spotlight ReportingComputer Software, 11-50 employees
Delighted by Qualtrics
Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.

Verified User
Executive in Other
Logistics & Supply Chain Company, 201-500 employeesPros
AskNicely
- NPS Surveys - Easy to access and use and branded for our company.
- Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
- Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
Director of Customer Success
Imprev, Inc.Computer Software, 11-50 employees
Delighted by Qualtrics
- Simple and easy to use
- Data exporting is always nice
Customer Success
NarvarInternet, 11-50 employees
Cons
AskNicely
- Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
- I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
- More, not fewer plan options
CEO (Chief Experience Officer), ASBC
LTC Customer Experience ConsultingNon-Profit Organization Management, 51-200 employees
Delighted by Qualtrics
- Having the ability to add in additional questions (more of a survey) would be helpful.
- I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.

Verified User
Employee in Customer Service
Telecommunications Company, 201-500 employeesPricing Details
AskNicely
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—AskNicely Editions & Modules
—
Additional Pricing Details
—Delighted by Qualtrics
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$25
Delighted by Qualtrics Editions & Modules
Edition
Survey 100 people/month | $25 |
---|---|
Survey 750 people/month | $49 |
Survey 2500 people/month | $99 |
Survey 5000 people/month | $149 |
Survey 10,000 people/month | $249 |
- none
Additional Pricing Details
10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.Usability
AskNicely
No score
No answers yet
No answers on this topic
Delighted by Qualtrics
Delighted by Qualtrics 9.0
Based on 1 answer
We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).

Verified User
Executive in Other
Logistics & Supply Chain Company, 201-500 employeesSupport Rating
AskNicely
No score
No answers yet
No answers on this topic
Delighted by Qualtrics
Delighted by Qualtrics 10.0
Based on 1 answer
I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.

Verified User
Executive in Other
Logistics & Supply Chain Company, 201-500 employeesAlternatives Considered
AskNicely
We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
Manager, Customer Advocacy
MagViewInformation Technology and Services, 51-200 employees
Delighted by Qualtrics
I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.

Verified User
Employee in Marketing
Computer Software Company, 51-200 employeesReturn on Investment
AskNicely
- Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
- Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
- Ask Nicely is a great way to follow up with all customers who have not had a good experience

Verified User
Representative in Customer Service
Design Company, 11-50 employeesDelighted by Qualtrics
- Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
- As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
Content Manager
The Next StreetEducation Management, 51-200 employees