What users are saying about
54 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.7 out of 100
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.2

    AskNicely

    82%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Survey templates

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Themes

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    AskNicely

    87%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Changes to live survey

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.9

    AskNicely

    79%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 1/1 features

    Survey logic flexibility

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.4

    AskNicely

    84%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 5/5 features

    Response tracking

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Data export

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Standard reports

    8.3
    83%
    23 Ratings
    N/A
    0 Ratings

    Custom reports

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.8

    AskNicely

    88%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Access controls

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Compliance

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    AskNicely

    84%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • AskNicely is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    AskNicely

    89%
    26 Ratings
    8.8

    Delighted by Qualtrics

    88%
    5 Ratings

    Usability

    AskNicely

    N/A
    0 Ratings
    9.0

    Delighted by Qualtrics

    90%
    1 Rating

    Support Rating

    AskNicely

    N/A
    0 Ratings
    10.0

    Delighted by Qualtrics

    100%
    1 Rating

    Likelihood to Recommend

    AskNicely

    AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
    Nikhil George | TrustRadius Reviewer

    Delighted by Qualtrics

    Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
    Anonymous | TrustRadius Reviewer

    Pros

    AskNicely

    • NPS Surveys - Easy to access and use and branded for our company.
    • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
    • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
    Joel DeWitt | TrustRadius Reviewer

    Delighted by Qualtrics

    • Simple and easy to use
    • Data exporting is always nice
    Jesse Brightman | TrustRadius Reviewer

    Cons

    AskNicely

    • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
    • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
    • More, not fewer plan options
    Jim Ford | TrustRadius Reviewer

    Delighted by Qualtrics

    • Having the ability to add in additional questions (more of a survey) would be helpful.
    • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    AskNicely

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    AskNicely Editions & Modules

    Additional Pricing Details

    Delighted by Qualtrics

    General

    Free Trial
    Yes
    Free/Freemium Version
    Yes
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $25

    Delighted by Qualtrics Editions & Modules

    Edition
    Survey 100 people/month$25
    Survey 750 people/month$49
    Survey 2500 people/month$99
    Survey 5000 people/month$149
    Survey 10,000 people/month$249
    1. none
    Additional Pricing Details
    10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

    Usability

    AskNicely

    No score
    No answers yet
    No answers on this topic

    Delighted by Qualtrics

    Delighted by Qualtrics 9.0
    Based on 1 answer
    We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
    Anonymous | TrustRadius Reviewer

    Support Rating

    AskNicely

    No score
    No answers yet
    No answers on this topic

    Delighted by Qualtrics

    Delighted by Qualtrics 10.0
    Based on 1 answer
    I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    AskNicely

    We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
    Art Taylor | TrustRadius Reviewer

    Delighted by Qualtrics

    I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
    Anonymous | TrustRadius Reviewer

    Return on Investment

    AskNicely

    • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
    • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
    • Ask Nicely is a great way to follow up with all customers who have not had a good experience
    Anonymous | TrustRadius Reviewer

    Delighted by Qualtrics

    • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
    • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
    Dave Becker | TrustRadius Reviewer

    Screenshots

    Add comparison