What users are saying about
55 Ratings
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Score 9 out of 100
10 Ratings
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Score 8.4 out of 100

Feature Set Ratings

    Survey Format & Appearance

    8.2

    AskNicely

    82%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Survey templates

    8.5
    85%
    26 Ratings
    N/A
    0 Ratings

    Themes

    7.9
    79%
    21 Ratings
    N/A
    0 Ratings

    Custom logo/branding

    8.3
    83%
    24 Ratings
    N/A
    0 Ratings

    Survey Content

    8.7

    AskNicely

    87%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 3/3 features

    Changes to live survey

    8.8
    88%
    19 Ratings
    N/A
    0 Ratings

    Question design help

    8.7
    87%
    21 Ratings
    N/A
    0 Ratings

    Multiple question types

    8.5
    85%
    14 Ratings
    N/A
    0 Ratings

    Survey Logic

    7.9

    AskNicely

    79%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 1/1 features

    Survey logic flexibility

    7.9
    79%
    19 Ratings
    N/A
    0 Ratings

    Survey Reporting & Analytics

    8.4

    AskNicely

    84%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 5/5 features

    Response tracking

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Data export

    8.5
    85%
    22 Ratings
    N/A
    0 Ratings

    Standard reports

    8.3
    83%
    23 Ratings
    N/A
    0 Ratings

    Custom reports

    7.9
    79%
    18 Ratings
    N/A
    0 Ratings

    Analytics

    8.4
    84%
    20 Ratings
    N/A
    0 Ratings

    Survey Administration & Security

    8.8

    AskNicely

    88%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Access controls

    8.9
    89%
    18 Ratings
    N/A
    0 Ratings

    Compliance

    8.7
    87%
    15 Ratings
    N/A
    0 Ratings

    Survey Distribution

    8.4

    AskNicely

    84%

    Delighted by Qualtrics

    Feature Set Not Supported
    N/A
    AskNicely ranks higher in 2/2 features

    Vendor-offered crowdsourcing

    8.1
    81%
    5 Ratings
    N/A
    0 Ratings

    Respondent restrictions

    8.6
    86%
    13 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • AskNicely and Delighted by Qualtrics are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    AskNicely

    89%
    26 Ratings
    8.9

    Delighted by Qualtrics

    89%
    5 Ratings

    Usability

    AskNicely

    N/A
    0 Ratings
    9.0

    Delighted by Qualtrics

    90%
    1 Rating

    Support Rating

    AskNicely

    N/A
    0 Ratings
    10.0

    Delighted by Qualtrics

    100%
    1 Rating

    Likelihood to Recommend

    AskNicely

    AskNicely is well suited for surveying customers about how they are feeling about your product. This can be their overall feeling or after they have taken a certain action. E.g. used a particular feature. It's not designed for getting through customer feedback, rather gauging satisfaction. You will need to follow up with other survey methods for detailed feedback.
    Read full review

    Qualtrics

    Delighted is best suited for organizations starting off with their Customer Experience journey. Off the bat, you want to start with a platform that's affordable and easy to set up. Once you've gotten the hang of running a Customer Experience program, you can move up to a more advanced platform like Qualtrics. Luckily, Qualtrics acquired Delighted a couple of years back so transitioning should be frictionless.
    Read full review

    Pros

    AskNicely

    • NPS Surveys - Easy to access and use and branded for our company.
    • Analytics - AskNicely provides simple and robust analytics for identifying trends in data.
    • Workflows - AskNicely uniquely provides automated workflows in response to NPS results. This means teams like customer success and marketing can spend less time reacting and researching and more time working to create programs that drive more business and improve our customer experience.
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    Qualtrics

    • Simple and easy to use
    • Data exporting is always nice
    Read full review

    Cons

    AskNicely

    • Integrations could always be another but they do a nice job getting Asknicely and CRM’s talking nicely to one another
    • I’d like to see more resources on how to take small businesses to the next level of CX execution using NPS and AskNicely
    • More, not fewer plan options
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    Qualtrics

    • Having the ability to add in additional questions (more of a survey) would be helpful.
    • I wish there was a way to ask questions that would categorize the areas in which we need to improve. ie. "this is related to_____" and then have a drop down with different departments.
    Read full review

    Pricing Details

    AskNicely

    Starting Price

    Editions & Modules

    AskNicely editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Delighted by Qualtrics

      Starting Price

      $25

      Editions & Modules

      Delighted by Qualtrics editions and modules pricing
      EditionModules
      Survey 100 people/month251
      Survey 750 people/month492
      Survey 2500 people/month993
      Survey 5000 people/month1494
      Survey 10,000 people/month2495

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      10% discount with annual payment. Contact the vendor at hello@delighted.com for custom pricing.

      Usability

      AskNicely

      No answers on this topic

      Qualtrics

      We run surveys every single day and have the responses fed directly into our Slack instance. Everyone in the organization (not just CX) can view and resolve any issues customers bring up without needing for them to reach out to our Customer Support team. Truly, Delighted has made the organization more customer centric by delivering the feedback right where everyone is (no PowerPoint presentations required).
      Read full review

      Support Rating

      AskNicely

      No answers on this topic

      Qualtrics

      I have nothing but good things to say about Delighted's Concierge team. They have been quick to respond and have been able to make a lot of our customization requests a reality. They're also very open to product requests and suggestions and have been quick in churning out new features ever so often.
      Read full review

      Alternatives Considered

      AskNicely

      We are still evaluating SurveyMonkey against AskNicely, but initial results would seem to favor the latter. For ease-of-use, flexibility, and easily accessible analytics, AskNicely wins on all counts. Both have robust outreach engines, and there are limitations and pros/cons on each application. It is at least a very competitive match up, and I would hesitate to besmirch one tool over the other. SurveyMonkey users would benefit from giving AskNicely a once-over, though.
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      Qualtrics

      I chose Delighted because it offered an affordable price point to get started, yet with plenty of room to grow. We started with 2,500 contacts per month, which is more generous than competitors offer at a similar price. I also saw that Delighted could integrate with Salesforce and Intercom (plus API capabilities), so I knew we wouldn't outgrow Delighted quickly. Since Delighted has been acquired by Qualtrics, I expect that its capabilities will only increase.
      Read full review

      Return on Investment

      AskNicely

      • Ask Nicely is just for internal use and we don't monitor it in relevance to GMV
      • Ask Nicely is a good way to provide quantifiable goals in customer service which is often qualitative
      • Ask Nicely is a great way to follow up with all customers who have not had a good experience
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      Qualtrics

      • Our organization is focused on providing outstanding customer service, and we use Delighted to survey our customers and find out how they feel we are doing. We have been able to identify problems and hiccups in our service from customer responses with Delighted, and have been able to correct and improve on those.
      • As I mentioned earlier, Delighted is on the expensive side, and we have explored cheaper options. But the ease of use for our customers, and the easy to digest reporting has kept us with Delighted.
      Read full review

      Screenshots

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