ManageEngine AssetExplorer vs. ServiceNow IT Asset Management

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ManageEngine AssetExplorer
Score 7.4 out of 10
N/A
ManageEngine's AssetExplorer is an IT asset management solution.N/A
ServiceNow IT Asset Management
Score 8.7 out of 10
N/A
ITSM / ITOM specialist ServiceNow launched its software asset management solution in 2017. Built on the Now Platform, the ServiceNow IT Asset Management bundle, which includes the CMDB module also as well as the relatively new SAM module, allows users to manage software licenses and hardware assets with IT workflows and lifecycle visibility. This bundle presents a solution to users not using the ServiceNow ITSM bundle.N/A
Pricing
ManageEngine AssetExplorerServiceNow IT Asset Management
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
ManageEngine AssetExplorerServiceNow IT Asset Management
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
ManageEngine AssetExplorerServiceNow IT Asset Management
Top Pros
Top Cons
Features
ManageEngine AssetExplorerServiceNow IT Asset Management
IT Asset Management
Comparison of IT Asset Management features of Product A and Product B
ManageEngine AssetExplorer
5.9
4 Ratings
25% below category average
ServiceNow IT Asset Management
8.5
17 Ratings
11% above category average
Software and hardware inventory tracking6.14 Ratings8.217 Ratings
License management7.14 Ratings8.915 Ratings
Asset lifecycle monitoring5.24 Ratings8.916 Ratings
Contract management7.03 Ratings8.715 Ratings
Asset relationship management4.13 Ratings8.116 Ratings
Best Alternatives
ManageEngine AssetExplorerServiceNow IT Asset Management
Small Businesses
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
ConnectWise RMM
ConnectWise RMM
Score 7.9 out of 10
Medium-sized Companies
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
Enterprises
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
KACE Systems Management Appliance
KACE Systems Management Appliance
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
ManageEngine AssetExplorerServiceNow IT Asset Management
Likelihood to Recommend
6.1
(4 ratings)
8.9
(18 ratings)
Support Rating
6.0
(1 ratings)
-
(0 ratings)
User Testimonials
ManageEngine AssetExplorerServiceNow IT Asset Management
Likelihood to Recommend
ManageEngine, A Div of Zoho Corporation Pvt Ltd
The purchase order module can be very useful if you put a process in place. It is miles ahead of using a spreadsheet or something simple to do purchase orders and track spending. It can be good to keep track of equipment and software you have in house. However it is imperative you have dedicated staff and processes in place to maximize the utility of the software else it can become a white elephant if not implemented properly as it is a complex piece of software that does many things.
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ServiceNow
As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.
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Pros
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • The asset discovery across the network is great.
  • The periodic scanning and updating of asset status is super valuable.
  • The software discovery is outstanding. Receiving list of installed software helps greatly with license compliance.
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ServiceNow
  • Single place portal for employees and IT for assets assigned
  • Track the requests raised by employees and manage the historical record for reference
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Cons
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • You can fill the database and link it.
  • You can also add assets that aren't connected with the offline script, I would prefer to get a .exe but this import XML works well.
  • All is handled via the web, I would prefer a GUI standalone client.
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ServiceNow
  • One quick thing is integration to reporting platforms like MS Power BI
  • License levels because a normal user with an ITIL license cannot schedule reports..need another license there
  • Easy way to track SLA for incident Management
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Support Rating
ManageEngine, A Div of Zoho Corporation Pvt Ltd
It is not a perfect solution. I don't believe it is the best software for some of the components it offers but I do like and appreciate what it does offer. It offers complexity and a range of features for a company to take advantage of if planned and implemented properly.
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ServiceNow
No answers on this topic
Alternatives Considered
ManageEngine, A Div of Zoho Corporation Pvt Ltd
Altiris is very daunting for users that have never worked with it. AssetExplorer was much easier to use for our team that had no experience with asset management.
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ServiceNow
We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.
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Return on Investment
ManageEngine, A Div of Zoho Corporation Pvt Ltd
  • Allow us to stay in compliance with licensing requirements. We usually have just the right amount of licenses +2 or 3. We don't have to guess on where we are.
  • Allows us identify older assets and proactively replace them. Reduces downtime.
  • No negative impacts I can think of.
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ServiceNow
  • Positive: manage ticket in a short time.
  • Positive: relationship with customer.
  • Negative: use two tools in order to manage internally by the team.
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