What users are saying about
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Top Rated
69 Ratings

Atera

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Top Rated
69 Ratings
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Score 8.4 out of 100
2 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Atera

Atera is well suited for small to medium sized MSPs. Enterprise grade sized MSPs may find some of the menus and details difficult to work with. Mac Houses should feel good about the platform - the reporting and alerting works like a charm. Patching is as good as any I've seen.
Anonymous | TrustRadius Reviewer

Deltek Vantagepoint

It is well suited to connecting customer relationship databases and a project lifecycle. Business development people and other personnel should be able to get good use out of it in their daily jobs and functions. It is helpful to keep a record of ongoing projects and new pursuits among the team.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Monitoring Tasks

Atera
7.9
Deltek Vantagepoint
Remote monitoring
Atera
7.3
Deltek Vantagepoint
Network device monitoring
Atera
8.3
Deltek Vantagepoint
Multiple Server Monitoring
Atera
7.9
Deltek Vantagepoint
Multi-device monitoring
Atera
8.3
Deltek Vantagepoint
Automated alerts and notifications
Atera
7.7
Deltek Vantagepoint

Management Tasks

Atera
7.2
Deltek Vantagepoint
Patch Management
Atera
7.2
Deltek Vantagepoint
Service configuration management
Atera
6.6
Deltek Vantagepoint
Software and hardware inventory
Atera
8.1
Deltek Vantagepoint
Policy-based automation
Atera
6.8
Deltek Vantagepoint

Reporting

Atera
7.6
Deltek Vantagepoint
Performance data reports
Atera
8.1
Deltek Vantagepoint
Customizable reporting
Atera
7.7
Deltek Vantagepoint
Data visualization
Atera
7.4
Deltek Vantagepoint
Risk analysis
Atera
7.1
Deltek Vantagepoint

Security

Atera
6.9
Deltek Vantagepoint
Data backup and recovery
Atera
7.3
Deltek Vantagepoint
Antivirus and malware management
Atera
7.3
Deltek Vantagepoint
Adinistraor access control
Atera
6.1
Deltek Vantagepoint

Pros

Atera

  • Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
  • Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
  • Remote Background Access
  • Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
  • CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.
Anonymous | TrustRadius Reviewer

Deltek Vantagepoint

  • Consolidation of CRM
  • Project data
  • Project financials
Anonymous | TrustRadius Reviewer

Cons

Atera

  • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
  • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
  • Integration with other remote access tools would be helpful.
Maycon Menezes | TrustRadius Reviewer

Deltek Vantagepoint

  • User interface could be cleaner.
  • It is a bit complicated.
  • It could be more focused on marketing.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Atera

Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Chris Miller | TrustRadius Reviewer

Deltek Vantagepoint

No score
No answers yet
No answers on this topic

Usability

Atera

No score
No answers yet
No answers on this topic

Deltek Vantagepoint

Deltek Vantagepoint 6.0
Based on 1 answer
It is ok to use; it is not the easiest to use in terms of usability and user-friendliness but it is not the worst. It still feels somewhat outdated. Many cloud options are cleaner or look more modern. But it is good enough and you should be able to get the hang of it.
Anonymous | TrustRadius Reviewer

Support Rating

Atera

Atera 8.7
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
Terry Irwin | TrustRadius Reviewer

Deltek Vantagepoint

Deltek Vantagepoint 9.0
Based on 1 answer
I would rate Deltek VantagePoint highly in terms of the overall support. You can receive support any time you need it and there is a representative from Deltek assigned to your account so that you can always get the help when you need it. Sometimes, they want to go more in-depth than I would like, however.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Atera

Atera is a lightweight cloud application that handles most every need of small and large IT Firms alike. It closely resembles Ninja, N-Able, and Syncro in performance and scale. The biggest difference is the pricing models as Atera and Syncro charge per user as opposed by device it is managing. When speaking of Connectwise, it truly is an apple to oranges comparison. Connectwise Licensing is very expensive and the program is so robust that you basically have to be trained really well in order to manage the system itself. Onboarding can take precious too many hours, whereas with Atera you can have your basic setup running in a matter of an hour or 2. I think my biggest applause to Atera is the live support chat that is not a bot and is very responsive right within the console as opposed to having to draft emails to create tickets. Questions truly are answered in real-time.
Michael Kubelka | TrustRadius Reviewer

Deltek Vantagepoint

Deltek stands up against the competition by being the most robust and the most powerful. It is more expensive so that is a negative. It does not have the best user interface but it works well enough. Others were missing key data or functions that we could not do without them.
Anonymous | TrustRadius Reviewer

Return on Investment

Atera

  • High ROI is beacuse of the licencing model by technician instead of by agent.
  • Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
  • Give us a good challenge on our customer offer.
Dominic Larouche | TrustRadius Reviewer

Deltek Vantagepoint

  • It saves time.
  • It is expensive.
  • It is easy to use.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Atera

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Atera Editions & Modules

Edition
Pro$791
Growth$1191
Power$1491
  1. Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.

Deltek Vantagepoint

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Deltek Vantagepoint Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Atera
7.9
Deltek Vantagepoint
8.0

Likelihood to Renew

Atera
9.1
Deltek Vantagepoint

Usability

Atera
Deltek Vantagepoint
6.0

Support Rating

Atera
8.7
Deltek Vantagepoint
9.0

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