What users are saying about
Top Rated
90 Ratings
5 Ratings
Top Rated
90 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9 out of 100
5 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 7.5 out of 100

Feature Set Ratings

    Monitoring Tasks

    Atera

    Feature Set Not Supported
    N/A
    4.8

    Freshping

    48%
    Freshping ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    7.5
    75%
    2 Ratings

    Network device monitoring

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Multiple Server Monitoring

    N/A
    0 Ratings
    4.5
    45%
    2 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    2.0
    20%
    1 Rating

    Automated alerts and notifications

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Management Tasks

    Atera

    Feature Set Not Supported
    N/A
    8.0

    Freshping

    80%
    Freshping ranks higher in 1/1 features

    Policy-based automation

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Reporting

    Atera

    Feature Set Not Supported
    N/A
    6.2

    Freshping

    62%
    Freshping ranks higher in 3/3 features

    Performance data reports

    N/A
    0 Ratings
    8.0
    80%
    2 Ratings

    Customizable reporting

    N/A
    0 Ratings
    4.0
    40%
    1 Rating

    Data visualization

    N/A
    0 Ratings
    6.5
    65%
    2 Ratings

    Attribute Ratings

    • Atera is rated higher in 1 area: Likelihood to Recommend
    • Freshping is rated higher in 1 area: Support Rating

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    7.5

    Freshping

    75%
    2 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    Freshping

    N/A
    0 Ratings

    Usability

    Atera

    N/A
    0 Ratings
    9.0

    Freshping

    90%
    2 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings
    10.0

    Freshping

    100%
    4 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    Freshworks Inc

    Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    Freshworks Inc

    • The UI is neat. It's very easy to use, and with lots of information.
    • It's very easy to set up.
    • The "badge" feature is interesting for showing up on institutional website.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    Freshworks Inc

    • Better integration with Freshservice to generate tickets
    • Monitor internal systems
    • Better ability to customize
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    Freshping

    Starting Price

    $0 50 checks (none additional)

    Editions & Modules

    Freshping editions and modules pricing
    EditionModules
    SproutFree1
    Blossom - 60 checks (can add more checks)$11.002
    Garden - 80 checks (can add more checks)$36.003

    Footnotes

    1. 50 checks (none additional)
    2. per month, billed annually
    3. per month, billed annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Every additional 10 checks - $8/month billed annually

    Likelihood to Renew

    Atera

    As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
    Read full review

    Freshworks Inc

    No answers on this topic

    Usability

    Atera

    No answers on this topic

    Freshworks Inc

    It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
    Read full review

    Support Rating

    Atera

    Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
    Read full review

    Freshworks Inc

    To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
    Read full review

    Alternatives Considered

    Atera

    We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
    Read full review

    Freshworks Inc

    We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
    Read full review

    Return on Investment

    Atera

    • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
    Read full review

    Freshworks Inc

    • Good visual for end users
    • Adds another check to verify uptime/outages
    • Cost for us was free, so we had nothing to lose by adding it
    Read full review

    Screenshots

    Add comparison