Atera vs. Freshping (discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera is a platform that enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere. Users can manage their IT operation from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing, and it features dozens of integrations with familiar tools. Its pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they…
$99
per month per user
Freshping (discontinued)
Score 7.4 out of 10
N/A
Freshping was a website uptime monitoring tool with free and enterprise editions, from Freshworks. The product is no longer available to new customers.
$11
per month, billed annually
Pricing
AteraFreshping (discontinued)
Editions & Modules
MSP - Pro
$99
per month per user
MSP - Growth
$129
per month per user
IT Department - Professional
$149
per month per user
MSP - Power
$169
per month per user
IT Department - Expert
$169
per month per user
IT Department - Master
$199
per month per user
Blossom - 60 checks (can add more checks)
$11.00
per month, billed annually
Garden - 80 checks (can add more checks)
$36.00
per month, billed annually
Sprout
Free
50 checks (none additional)
Offerings
Pricing Offerings
AteraFreshping (discontinued)
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices. Prices per user, per month, billed annually.Every additional 10 checks - $8/month billed annually
More Pricing Information
Community Pulse
AteraFreshping (discontinued)
Top Pros
Top Cons
Features
AteraFreshping (discontinued)
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
0% above category average
Freshping (discontinued)
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.3
85 Ratings
24% above category average
Freshping (discontinued)
4.8
2 Ratings
50% below category average
Remote monitoring9.384 Ratings7.52 Ratings
Network device monitoring8.673 Ratings2.01 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Multiple Server Monitoring00 Ratings4.52 Ratings
Multi-device monitoring00 Ratings2.01 Ratings
Automated alerts and notifications00 Ratings8.02 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.0
84 Ratings
22% above category average
Freshping (discontinued)
8.0
1 Ratings
8% above category average
Patch Management8.783 Ratings00 Ratings
Policy-based automation8.871 Ratings8.01 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
8% below category average
Freshping (discontinued)
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Reporting
Comparison of Reporting features of Product A and Product B
Atera
-
Ratings
Freshping (discontinued)
6.2
2 Ratings
20% below category average
Performance data reports00 Ratings8.02 Ratings
Customizable reporting00 Ratings4.01 Ratings
Data visualization00 Ratings6.52 Ratings
Best Alternatives
AteraFreshping (discontinued)
Small Businesses
NinjaOne
NinjaOne
Score 9.2 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
Enterprises

No answers on this topic

ManageEngine Site24x7
ManageEngine Site24x7
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AteraFreshping (discontinued)
Likelihood to Recommend
9.2
(87 ratings)
7.5
(2 ratings)
Likelihood to Renew
9.4
(4 ratings)
-
(0 ratings)
Usability
9.5
(34 ratings)
9.0
(2 ratings)
Support Rating
9.0
(5 ratings)
10.0
(2 ratings)
User Testimonials
AteraFreshping (discontinued)
Likelihood to Recommend
Atera
As a one-person IT department, Atera is almost like having another person to help, especially as we integrate the AIT functionalities. We have several locations spread over nearly 200 miles, and Atera has enabled me to remote in and fix something that before would have had to wait until we could justify an all-day or overnight 300 mile round trip.
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Discontinued Products
Freshing is well suited for user-facing systems, the systems they directly use. It also serves as nice eye-candy for them to look at. It does not monitor internal IT systems as well as we had hoped, so we use other tools to monitor those systems.
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Pros
Atera
  • Support, if you need them they are there and they always have the answers you need.
  • The AI scripting features allow you to really hit the ground running. You can give it a prompt and it will give you a script that will be very close to what you need. All you have to do is polish it up and test it out.
  • I love having the ability to use multiple remote access tools, in the event a machine has an issue with one of them, or if a cloud service goes down, you have a fallback.
  • The shared script library is an amazing resource for troubleshooting and streamlining.
  • The development teams are open to adding features and have done so frequently based on user requests.
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Discontinued Products
  • The UI is neat. It's very easy to use, and with lots of information.
  • It's very easy to set up.
  • The "badge" feature is interesting for showing up on institutional website.
Read full review
Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Discontinued Products
  • Better integration with Freshservice to generate tickets
  • Monitor internal systems
  • Better ability to customize
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Discontinued Products
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Discontinued Products
It's perfectly easy and straightforward to use. There's no need to read documentation, you just register and will surely be able to configure whatever monitor you want to set up. It's also very easy to use other features like the status page, reporting, alerts, etc.
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Discontinued Products
To date we have had no need of support from Freshping, it has just been that easy to use. It is highly intuitive and self-explanatory.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Discontinued Products
We use Uptime Robot, and also some internal health checks, which report directly to our emails and chat applications. They all work "pretty fine," but unfortunately all of them have had some false positives or missed some minor downtime, so as for us, it doesn't add too much overhead, and we prefer to use several. I would say all the ones mentioned are good for the job.
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Return on Investment
Atera
  • We have been able to add new employees/devices without increasing my staff to support them.
  • The value of charging per technician verses per device cannot be stated enough. Without that pricing, I wouldn't be able to budget enough to pay for all of the things I get with Atera.
  • They have a customer portal which allows the end user to check on submitted tickets, open new tickets and recommend any new features.
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Discontinued Products
  • Good visual for end users
  • Adds another check to verify uptime/outages
  • Cost for us was free, so we had nothing to lose by adding it
Read full review
ScreenShots

Atera Screenshots

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