What users are saying about
Top Rated
92 Ratings
7 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
7 Ratings
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Score 10 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    8.9

    IFS Assyst

    89%
    IFS Assyst ranks higher in 7/7 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Expert directory

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Service restoration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Self-service tools

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Subscription-based notifications

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    ITSM collaboration and documentation

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    ITSM reports and dashboards

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    ITSM asset management

    Atera

    Feature Set Not Supported
    N/A
    9.0

    IFS Assyst

    90%
    IFS Assyst ranks higher in 3/3 features

    Configuration mangement

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Asset management dashboard

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Policy and contract enforcement

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Change management

    Atera

    Feature Set Not Supported
    N/A
    8.7

    IFS Assyst

    87%
    IFS Assyst ranks higher in 3/3 features

    Change requests repository

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Change calendar

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Service-level management

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • IFS Assyst is rated higher in 1 area: Likelihood to Renew
    • Atera and IFS Assyst are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    9.0

    IFS Assyst

    90%
    2 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating
    10.0

    IFS Assyst

    100%
    1 Rating

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    IFS Assyst

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    IFS

    I would suggest that in this product class, you get what you pay for. Although it is was sold as SAAS with a nearly 'plug and play' implementation, at least one full time highly trained admin is needed for ongoing support. I would advise a team implementation strategy.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    IFS

    • IT Asset Management and IT Service Management in one product
    • ITIL framework
    • Highly customisable service catalogue and processes
    • Mature mobility product
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    IFS

    • Service requests, incident, problem, and change management
    • Knowledge mgmt is not-existent - the product uses a WIKI for it's own knowledge base.
    • Axios help desk does is not knowledgable and does not follow up on reported incidents
    • Training is incomplete - no real resources available except billable by the hour.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    IFS Assyst

    Starting Price

    Editions & Modules

    IFS Assyst editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      IFS

      At this point, we are stuck with it. We can't afford a change at this point.
      Read full review

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      IFS

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      IFS

      Axios assyst outperforms JIRA in every aspect, JIRA is a good job system but when it comes to complex processes and configuration management then JIRA is simply not the right system.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      IFS

      • Replacement of 3 systems with Axios assyst
      • Integration with other enterprise systems
      Read full review

      Screenshots

      Add comparison