Atera vs. JitBit Help Desk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
JitBit Help Desk
Score 8.8 out of 10
Small Businesses (1-50 employees)
JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.N/A
Pricing
AteraJitBit Help Desk
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraJitBit Help Desk
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Community Pulse
AteraJitBit Help Desk
Top Pros
Top Cons
Features
AteraJitBit Help Desk
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
JitBit Help Desk
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
JitBit Help Desk
-
Ratings
Remote monitoring9.391 Ratings00 Ratings
Network device monitoring8.679 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.2
91 Ratings
22% above category average
JitBit Help Desk
-
Ratings
Patch Management8.990 Ratings00 Ratings
Policy-based automation8.777 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
JitBit Help Desk
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Atera
-
Ratings
JitBit Help Desk
9.6
4 Ratings
20% above category average
Organize and prioritize service tickets00 Ratings10.03 Ratings
Subscription-based notifications00 Ratings10.02 Ratings
ITSM collaboration and documentation00 Ratings10.01 Ratings
Ticket creation and submission00 Ratings9.04 Ratings
Ticket response00 Ratings9.04 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Atera
-
Ratings
JitBit Help Desk
8.0
4 Ratings
4% above category average
External knowledge base00 Ratings8.02 Ratings
Internal knowledge base00 Ratings8.04 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Atera
-
Ratings
JitBit Help Desk
8.0
3 Ratings
5% above category average
Customer portal00 Ratings8.03 Ratings
Email support00 Ratings9.03 Ratings
Help Desk CRM integration00 Ratings7.02 Ratings
Best Alternatives
AteraJitBit Help Desk
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises

No answers on this topic

Salesforce Service Cloud
Salesforce Service Cloud
Score 8.8 out of 10
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User Ratings
AteraJitBit Help Desk
Likelihood to Recommend
9.2
(94 ratings)
8.0
(4 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.4
(41 ratings)
-
(0 ratings)
Support Rating
9.0
(5 ratings)
-
(0 ratings)
User Testimonials
AteraJitBit Help Desk
Likelihood to Recommend
Atera
For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.
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JitBit Software
If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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JitBit Software
  • Fantastic ticketing system to keep track of old conversations from clients.
  • Fantastic analytics and metric tracking.
  • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
  • Super easy to learn and use. If you can use your email, you can use JitBit.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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JitBit Software
  • Reporting functionalities could be better
  • Improvements to user management
  • Expansion to AI functionalities
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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JitBit Software
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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JitBit Software
No answers on this topic
Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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JitBit Software
No answers on this topic
Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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JitBit Software
JitBit just had the feature set at the cost point we were willing to spend. Nothing against the other products, but this one just fit our model better.
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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JitBit Software
  • JitBit has neither had a positive nor a negative effect on our ROI. The reason is that we had to have a Help Desk solution that is secure and well-supported.
  • JitBit does cost real money. The least expensive on-premise option is $1,699, which might have a negative impact on your budget, but I'd have to say that it's worth it--at least for us.
  • Trouble-free, practically maintenance-free, Help Desk software has a positive impact on our technician time spent on it.
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ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.