What users are saying about
Top Rated
92 Ratings
Top Rated
92 Ratings
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Score 8.7 out of 100
8 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Incident and problem management

    Atera

    Feature Set Not Supported
    N/A
    10.0

    JitBit Help Desk

    100%
    JitBit Help Desk ranks higher in 5/5 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    10.0
    100%
    1 Rating

    Ticket creation and submission

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Ticket response

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Self Help Community

    Atera

    Feature Set Not Supported
    N/A
    8.0

    JitBit Help Desk

    80%
    JitBit Help Desk ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Internal knowledge base

    N/A
    0 Ratings
    8.0
    80%
    3 Ratings

    Multi-Channel Help

    Atera

    Feature Set Not Supported
    N/A
    9.5

    JitBit Help Desk

    95%
    JitBit Help Desk ranks higher in 3/3 features

    Customer portal

    N/A
    0 Ratings
    9.7
    97%
    2 Ratings

    Email support

    N/A
    0 Ratings
    9.9
    99%
    2 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    9.0
    90%
    1 Rating

    Attribute Ratings

    • JitBit Help Desk is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.0

    Atera

    90%
    54 Ratings
    10.0

    JitBit Help Desk

    100%
    3 Ratings

    Likelihood to Renew

    9.1

    Atera

    91%
    1 Rating

    JitBit Help Desk

    N/A
    0 Ratings

    Support Rating

    9.0

    Atera

    90%
    7 Ratings

    JitBit Help Desk

    N/A
    0 Ratings

    Likelihood to Recommend

    Atera

    For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
    Read full review

    JitBit Software

    If your budget is really tight, then JitBit is not for you. It's kind of pricey. That said, JitBit HelpDesk is very robust--we've never had one second of downtime in my two years of using it. It depends on what's important to you. If you need rock-solid Help Desk and stellar, trouble-free performance, then JitBit it. If not, there are alternatives that are much less expensive. The cloud version might be less expensive for companies that don't need an on-premise solution.
    Read full review

    Pros

    Atera

    • Easy to deploy, both in general or to a specific customer.
    • Remote management tools that are in line with every other major solution out there.
    • Real-time alerts that allow for easy monitoring of vital systems.
    • Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
    Read full review

    JitBit Software

    • Fantastic ticketing system to keep track of old conversations from clients.
    • Fantastic analytics and metric tracking.
    • Fantastic for sharing relationships with a customer. Generally, this would be a salesperson sharing an onboarding with a support person, but I think you could get creative with it. JitBit is very flexible.
    • Super easy to learn and use. If you can use your email, you can use JitBit.
    Read full review

    Cons

    Atera

    • Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
    • Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
    • Integration with other remote access tools would be helpful.
    Read full review

    JitBit Software

    • Better feature request timing.
    • Email notification filtering.
    • Automation of integrations.
    Read full review

    Pricing Details

    Atera

    Starting Price

    $99 per month

    Editions & Modules

    Atera editions and modules pricing
    EditionModules
    Pro$991
    Growth$1292
    Power$1693

    Footnotes

    1. Per Technician
    2. Per Technician
    3. Per Technician

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Unlimited devices & agents. No hidden fees. No contracts.

    Pricing Info

    JitBit Help Desk

    Starting Price

    Editions & Modules

    JitBit Help Desk editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atera

      As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
      Read full review

      JitBit Software

      No answers on this topic

      Support Rating

      Atera

      Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
      Read full review

      JitBit Software

      No answers on this topic

      Alternatives Considered

      Atera

      We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.
      Read full review

      JitBit Software

      We've looked at several different Help Desk solutions, but the names escape me at the moment. We looked at Spiceworks and didn't find it to be bad but we didn't like the ads. There is a purchase version for about $500/year, but we still decided against it--I can't recall why. JitBit's reviews and history are both very good. And if two years worth of no issues is any indication of how well it works, then that alone speaks for itself. I have used other Help Desk applications over the past 20 years and none are perfect, but a hassle-free experience gets a gold star from me.
      Read full review

      Return on Investment

      Atera

      • The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.
      Read full review

      JitBit Software

      • Allowed us to blow up the amount of employees we had in our company.
      • Created accountability between teams, which reduced bickering and finger pointing.
      • Brought light to blind spots in work flow.
      • Every, EVERY, hand off is fast, clear and understood between employees... It's great.
      Read full review

      Screenshots

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