Atera is presented as an Agentic AI platform for IT management, that offers a digital workforce of AI agents that proactively and autonomously support entire IT operations. Atera’s all-in-one IT management platform consolidates RMM, helpdesk, ticketing, and automation, so IT teams and MSPs can manage and protect infrastructure, automate tasks, and boost service quality by reducing downtime and improving SLAs. Atera boasts users among over 13K customers in 120+…
$139
per month per user
Microsoft Defender for Endpoint
Score 8.8 out of 10
N/A
Microsoft Defender for Endpoint (formerly Microsoft Defender ATP) is a holistic, cloud delivered endpoint security solution that includes risk-based vulnerability management and assessment, attack surface reduction, behavioral based and cloud-powered next generation protection, endpoint detection and response (EDR), automatic investigation and remediation, managed hunting services, rich APIs, and unified security management.
If you want an extremely small, easy-to-install setup for your servers that manages your machine's IT part hassle-free and integrates with some amazing third-party tools at decent pricing, you should definitely go forward with Atera. However, the tool does have certain limitations on aspects like features and customization, so do check if Atera has those features you require before subscription or trial.
I think it's well suited as a drop-in EDR, really an XDR, I guess if you want to go there. A platform for most organizations. I think it lacks some of the granularity in off-the-shelf rule sets that I want for defense Industrial base or financial services clients. For heavily targeted organizations, I think it requires a lot more customization than some of the competitor products off the shelf. So if you get there, it's not there day one.
It integrates perfectly with Azure Sentinel. I mean, that's great. We can have a single pane of class with other platforms, like Defender for Cloud, Defender for endpoints, and Defender for servers, which is awesome as well. The ease of deployment is because Microsoft made sure around a year ago that every single workstation with Microsoft Windows came with Defender for Endpoints embedded.
While it's a very good product for auditing, it has a very hard time to distinguish what is malicious and is an attack, what is not. Very rarely we get indication of a real malicious attack. We got lots of hours for off the shelf malware that it cleans up automatically. So basically we never get to look at it, which is a positive thing, but threats are detected by the third party endpoint, so it will not be enough by itself.
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Cost add-ons for Security features is nickel and diming the process to keep pace with cybercrime. Limited Education budgets require us to be more pro-active in finding cost-effective measures to protect our devices, staff and students. Defender is a strong, well-featured product that is pricing itself out of the education market
Atera has a user-friendly interface that improves navigation. Support staff can quickly access real-time alerts and remote devices and manage tickets without much training. Atera’s usability has positively impacted our organization by increasing operational efficiency and improving response times to resolve issues.
Because in terms of the usability is easy to understand, it's easy to manage, obviously you need to have specific skills to do that, but I would say that even the console and the product is walking through the flow that you are looking for on this console.
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
The first time I tried to onboard my macOS endpoints to MDE I struggled for quite a bit. I had to reach out to Microsoft's MDE support team. The tech was very helpful in walking me through the steps during a screen share session
Because Atera is a much more effective and efficient solution to manage all our IT operations, it automates each of our business processes. It offers us the best support to respond to any problem that may arise. I think Atera is much more cost-effective and reliable; its value is justified with each function and satisfies all our business needs and requirements.
I would say not to name specific company names, because I'm a partner with one of them and that's the account that I work with. But I use some competing solutions that I would say are pretty heavy from an overhead perspective with the agent that has to be installed in the machine. It can be too restrictive for permissions where it gets in the way of an employee doing their job and the ability for Defender to be secure in that, but still allow an employee to go about their day and do what they need to do is certainly a change maker there. But yeah, from the other products perspective across the years, whether it be business or personal, some other products I can name are other endpoint protections from Vera Avast, McAfee, of course as folks remember that. And some of the other major players too that I would say a large networking company that doubles in security as well. I'll name them that way.
The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
Some features need to be accessed through documentation; they're not available directly on the dashboard.
Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
