Atera vs Workday Professional Services Automation

• Remote Access--Splashtop provides direct access so we can see what users see and help them with current issues
• Sound Troubleshooting--Splashtop is phenomenal in pulling sound from the machine and helping with remote sound troubleshooting
• Remote Background Access
• Patch Management--While we have other solutions for mass patch management, whenever we run into a machine being stubborn, I just turn to Atera and target that machine directly to install the annoying patches. Seems to work beautifully. I rarely get an error on install.
• CMD/Powershell Access--The ability to remote CMD and remote Powershell is key to solving lots of remote issues. This access is better than most other platforms and once setup is easier than actual Powershell remoting. A real plus.

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• Consolidated data resource. Allows Workday to be the authority for pay and benefits.
• Advanced automation for administrators.
• Self-serve for employees. Allows users to self manage their information.

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• Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
• Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
• Integration with other remote access tools would be helpful.

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• At times the user interface feels clunky and slow.
• Organization of the web application feels unintuitive. Can often be hard to find what you're looking for.
• Honestly, not much else! It's a solid platform.

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• High ROI is beacuse of the licencing model by technician instead of by agent.
• Negative impact is that we are not billed in our own currency, so we have to add exchange rate fee.
• Give us a good challenge on our customer offer.

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• While I don't use the program at a high-level I can see the time-saving effectiveness for administrators.
• By giving a self-serve interface I feel in control of my pay/benefit management.
• Less time spent on HR administration frees up bandwidth for helping colleagues.

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