What users are saying about
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Top Rated
83 Ratings
Atera
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Top Rated
83 Ratings
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Based on 83 reviews and ratings
Workday Professional Services Automation
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Top Rated
50 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 50 reviews and ratings
Feature Set Ratings
Monitoring Tasks
8.5
Atera
85%
Workday Professional Services Automation
Feature Set Not Supported
N/A
Atera ranks higher in 5/5 features
Atera ranks higher in 5/5 features
Remote monitoring
8.5
85%
51 Ratings
N/A
0 Ratings
Network device monitoring
7.8
78%
41 Ratings
N/A
0 Ratings
Multiple Server Monitoring
8.9
89%
50 Ratings
N/A
0 Ratings
Multi-device monitoring
8.7
87%
51 Ratings
N/A
0 Ratings
Automated alerts and notifications
8.6
86%
52 Ratings
N/A
0 Ratings
Management Tasks
7.8
Atera
78%
Workday Professional Services Automation
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Patch Management
8.0
80%
50 Ratings
N/A
0 Ratings
Service configuration management
7.8
78%
44 Ratings
N/A
0 Ratings
Software and hardware inventory
8.4
84%
51 Ratings
N/A
0 Ratings
Policy-based automation
7.0
70%
39 Ratings
N/A
0 Ratings
Reporting
8.0
Atera
80%
Workday Professional Services Automation
Feature Set Not Supported
N/A
Atera ranks higher in 4/4 features
Atera ranks higher in 4/4 features
Performance data reports
8.5
85%
46 Ratings
N/A
0 Ratings
Customizable reporting
7.8
78%
42 Ratings
N/A
0 Ratings
Data visualization
7.8
78%
43 Ratings
N/A
0 Ratings
Risk analysis
8.0
80%
35 Ratings
N/A
0 Ratings
Security
7.8
Atera
78%
Workday Professional Services Automation
Feature Set Not Supported
N/A
Atera ranks higher in 3/3 features
Atera ranks higher in 3/3 features
Data backup and recovery
7.6
76%
26 Ratings
N/A
0 Ratings
Antivirus and malware management
7.9
79%
33 Ratings
N/A
0 Ratings
Administrator access control
8.0
80%
83 Ratings
N/A
0 Ratings
Attribute Ratings
- Atera is rated higher in 2 areas: Likelihood to Recommend, Support Rating
Likelihood to Recommend
8.9
Atera
89%
53 Ratings
8.2
Workday Professional Services Automation
82%
25 Ratings
Likelihood to Renew
9.1
Atera
91%
1 Rating
Workday Professional Services Automation
N/A
0 Ratings
Usability
Atera
N/A
0 Ratings
6.0
Workday Professional Services Automation
60%
1 Rating
Support Rating
8.9
Atera
89%
7 Ratings
5.0
Workday Professional Services Automation
50%
1 Rating
Likelihood to Recommend
Atera
For me, Atera has been a great tool that I added to my arsenal. I wanted something where I could manage my clients' Windows updates. As I used the software, I began to realize all of the various things Atera could do. Now it is a critical component of my business and I would not be able to properly function without it.
CEO (Chief Executive Officer)
Turtle Creek Concepts LLCInformation Technology & Services, 1-10 employees
Workday Professional Services Automation
If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience

Verified User
Manager in Marketing
Information Technology & Services Company, 201-500 employeesPros
Atera
- Easy to deploy, both in general or to a specific customer.
- Remote management tools that are in line with every other major solution out there.
- Real-time alerts that allow for easy monitoring of vital systems.
- Configurable threshholds on alerts so the system can be tuned to only notify when there is a problem according to certain metrics.
CTO (Chief Technical Officer)
Last Bastion TechnologyInformation Technology & Services, 1-10 employees
Workday Professional Services Automation
- Consolidated data resource. Allows Workday to be the authority for pay and benefits.
- Advanced automation for administrators.
- Self-serve for employees. Allows users to self manage their information.

Verified User
Employee in Customer Service
Internet Company, 1001-5000 employeesCons
Atera
- Ticket automation, more options to specific cases or conditions, and change client assigned to ticket, or be able to assign a ticket for the client without hassle of emailing them back or having to create a fake contact.
- Include notes for client that are not file attachments, maybe integration with a cloud service like Google Docs or OneDrive.
- Integration with other remote access tools would be helpful.
Service Desk Technician
TekworksInformation Technology & Services, 1-10 employees
Workday Professional Services Automation
- Would like to be able to use it for clocking in and out
- The dashboard user interface could be improved to include more pertinent information
- Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)

Verified User
Representative in Marketing
Computer Software Company, 1001-5000 employeesPricing Details
Atera
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$99 per month
Atera Editions & Modules
Edition
Pro | $991 |
---|---|
Growth | $1291 |
Power | $1691 |
- Per Technician
Additional Pricing Details
Unlimited devices & agents. No hidden fees. No contracts.Workday Professional Services Automation
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Workday Professional Services Automation Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Atera
Atera 9.1
Based on 1 answer
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
Solutions architect
CPAKManagement Consulting, 11-50 employees
Workday Professional Services Automation
No score
No answers yet
No answers on this topic
Usability
Atera
No score
No answers yet
No answers on this topic
Workday Professional Services Automation
Workday Professional Services Automation 6.0
Based on 1 answer
Its getting more streamlined with update but still has many tools that are unexplained/ not defined well

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesSupport Rating
Atera
Atera 8.9
Based on 7 answers
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
IT Specialist
Grandview Police DepartmentLaw Enforcement, 51-200 employees
Workday Professional Services Automation
Workday Professional Services Automation 5.0
Based on 1 answer
With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.

Verified User
Employee in Other
Automotive Company, 5001-10,000 employeesAlternatives Considered
Atera
We had tried Syncro, Naverisk, Pulseway - dollar for dollar stack for stack, Atera blew them out of the water. Atera is easy to use, easy to manage, has flourishing facebook and reddit groups for support and they update their knowledge bases daily. Their communication and support has been bar none.

Verified User
Professional in Information Technology
Information Technology & Services Company, 1-10 employeesWorkday Professional Services Automation
I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.
VP Human Resources
Greenworks Lending / Nuveen Green CapitalNon-profit Organization Management, 11-50 employees
Return on Investment
Atera
- The lack of cost per unit is a great asset. Our team consists of two members who really use the product, and the cost being per member means we can have hundreds of machines and still only pay for two users.

Verified User
Project Manager in Information Technology
Computer & Network Security Company, 201-500 employeesWorkday Professional Services Automation
- All in one platform great for businesses with locations across the country
- We don’t use its learning/training features, or it doesn’t have, which would be nice
- Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there

Verified User
Employee in Human Resources
Higher Education Company, 5001-10,000 employees