Atera vs. Workday Professional Services Automation

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Atera
Score 8.9 out of 10
N/A
Atera has harnessed AI to power their Remote Monitoring and Management (RMM), Helpdesk, Ticketing, and automations platform—streamlining organizational IT management at scale with the proprietary Action AI™ solution. Atera's IT Copilot augments existing tech capabilities with AI auto script generation, ticket summaries, and recommended solutions. To learn more about Atera: www.atera.com Atera’s platform…
$159
per month per user
Workday Professional Services Automation
Score 8.2 out of 10
N/A
Workday offers their cloud-based Professional Services Automation (PSA) platform, meant as an all-encompassing platform but emphasizing centralized data and data projections as well as tools to optimize resource allocation (and hiring), and track revenue along with project portfolio health indicators.N/A
Pricing
AteraWorkday Professional Services Automation
Editions & Modules
MSP - Pro
$129
per month (billed annually) per user
IT Department - Professional
$149
per month (billed annually) per user
MSP - Growth
$179
per month (billed annually) per user
IT Department - Expert
$189
per month (billed annually) per user
MSP - Power
$209
per month (billed annually) per user
IT Department - Master
$219
per month (billed annually) per user
No answers on this topic
Offerings
Pricing Offerings
AteraWorkday Professional Services Automation
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsUnlimited devices.
More Pricing Information
Community Pulse
AteraWorkday Professional Services Automation
Top Pros
Top Cons
Features
AteraWorkday Professional Services Automation
Application Performance Management
Comparison of Application Performance Management features of Product A and Product B
Atera
10.0
1 Ratings
5% above category average
Workday Professional Services Automation
-
Ratings
Virtualization monitoring10.01 Ratings00 Ratings
IT Asset Discovery10.01 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Atera
9.4
92 Ratings
23% above category average
Workday Professional Services Automation
-
Ratings
Remote monitoring9.391 Ratings00 Ratings
Network device monitoring8.779 Ratings00 Ratings
Activity Monitoring10.01 Ratings00 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Atera
9.2
91 Ratings
22% above category average
Workday Professional Services Automation
-
Ratings
Patch Management8.990 Ratings00 Ratings
Policy-based automation8.777 Ratings00 Ratings
Remote Access
Comparison of Remote Access features of Product A and Product B
Atera
7.8
1 Ratings
11% below category average
Workday Professional Services Automation
-
Ratings
Attended device access10.01 Ratings00 Ratings
Unattended device access10.01 Ratings00 Ratings
Mobile device access1.01 Ratings00 Ratings
Virtual device access10.01 Ratings00 Ratings
Multiple-display support7.01 Ratings00 Ratings
Multiple concurrent sessions9.01 Ratings00 Ratings
Best Alternatives
AteraWorkday Professional Services Automation
Small Businesses
Panda Systems Management
Panda Systems Management
Score 9.4 out of 10
Atera
Atera
Score 8.9 out of 10
Medium-sized Companies
NinjaOne
NinjaOne
Score 9.2 out of 10
Atera
Atera
Score 8.9 out of 10
Enterprises

No answers on this topic

Planview AdaptiveWork
Planview AdaptiveWork
Score 6.8 out of 10
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User Ratings
AteraWorkday Professional Services Automation
Likelihood to Recommend
9.2
(94 ratings)
8.2
(25 ratings)
Likelihood to Renew
9.5
(4 ratings)
-
(0 ratings)
Usability
9.4
(41 ratings)
6.0
(1 ratings)
Support Rating
9.0
(5 ratings)
5.0
(1 ratings)
User Testimonials
AteraWorkday Professional Services Automation
Likelihood to Recommend
Atera
For small IT departments like mine, we need all the help we can get. The ability to build a Knowledge Base is great for sharing information with staff. We also needed a solution that was easy to get up and running. Atera is the only RMM that is priced by technician and price is a big concern when you work for a non-profit. I'm not sure how well suited Atera would be for a very large IT department.
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Workday
If you are a company with very little administrative or IT staff that can be dedicated to run, train, and launch - this is the perfect tool for you because it requires very little on the set up end and training. It looks like a social network so a platform many are already used to seeing. Its definitely a very powerful product with an easy interface, providing a stellar customer experience
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Pros
Atera
  • Remoting in from anywhere, even on my phone or tablet, has enabled me to quickly diagnose, or even fully resolve, problems.
  • The ticketing, once users are set up, is a breeze. It also keeps everything in one place for them.
  • With Atera the need to travel on-site has been dramatically reduced.
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Workday
  • Consolidated data resource. Allows Workday to be the authority for pay and benefits.
  • Advanced automation for administrators.
  • Self-serve for employees. Allows users to self manage their information.
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Cons
Atera
  • Some basic functions need some extra work
  • Some basic things are behind paywalls
  • Feature board is not credible. Ideas taking very, very long to implement
  • Atera has no clear road map
  • SNMP monitoring needs a make over and needs more options
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Workday
  • Would like to be able to use it for clocking in and out
  • The dashboard user interface could be improved to include more pertinent information
  • Would be nice to hide features that we use other applications for (i.e. org chart, pay, expenses)
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Likelihood to Renew
Atera
As of right now, we have found nothing that can offer as many features as Atera does along with the affordability. They are doing monthly releases each month and not just making small changes (shared scripting library, chocolatey support, Install packages, Splashtop SOS support, Scheduled tickets to name a few). The uptimes are great and accessibility to the dashboard has yet to be limited. We are a happy customer and bordering on fanboy status now
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Workday
No answers on this topic
Usability
Atera
This has been a great platform to handle both service requests and device maintenance. Without it, we would have to do manual ticket creation through another platform that does not link with a RMM making the help desk inefficient and frustrating both Employees and the Executives of the company. The addition of AI makes all of this even easier!
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Workday
Its getting more streamlined with update but still has many tools that are unexplained/ not defined well
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Support Rating
Atera
Atera support provides answers to my questions lightning fast. They have never left me feeling like I'm out there on my own. I can ask questions by email, or by chat, or by opening a ticket with them and they are always on it quickly. They also have a forum where other Atera users can help you if you need it, and you can also add feature requests via the forum.
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Workday
With workday support options, I would like to see a more immediately responsive response option. Possibly a chat or a responsive email response team would be helpful.
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Alternatives Considered
Atera
Atera was the clear winner for us. The interface and tools were very easy to learn and setup. Atera's licensing incorporates good feature sets and value levels. Some of the other products were difficult to setup and lacked good flow between tools. The value proposition was also not as good.
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Workday
I was not on the selection team for Workday Profession Services Automation; it was the HR system used by our parent company. However, I have had several opportunities to work with Workday in other HR roles, and have also worked extensively with Oracle products. Workday Professional Services Automation seems more dynamic than the Oracle Suite I've utilized in the past.
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Return on Investment
Atera
  • The intuitive user interface has enabled both users and support technicians to familiarize themselves quickly with the functionality, and the learning curve is less.
  • Some features need to be accessed through documentation; they're not available directly on the dashboard.
  • Sometimes, internet access plays a significant role, whereas low connectivity is a hindrance.
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Workday
  • All in one platform great for businesses with locations across the country
  • We don’t use its learning/training features, or it doesn’t have, which would be nice
  • Reporting features are extensive and, though can be hard to figure out, there is clearly great capability there
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ScreenShots

Atera Screenshots

Screenshot of Atera’s AI-powered solution.Screenshot of Atera's process automation.Screenshot of Atera's real-time monitoring, which gives visibility and control of the IT environment.Screenshot of Atera's ticketing, where users can deliver end-user support and issue resolution at scale.