athenaClinicals vs eClinicalWorks | TrustRadius

What users are saying about

Score 7.1 out of 10

Based on 14 reviews and ratings

Score 6 out of 10

Based on 35 reviews and ratings

Feature Rating Comparison

athenaClinicals

eClinicalWorks

Real-time eligibility verification

Claims management

Coding

Patient billing

Financial Reporting

athenaClinicals

eClinicalWorks

Rule-based scheduling

Automated appointment reminders

Automated patient check-in

Multi-location support

Calendar interface

athenaClinicals

eClinicalWorks

Charting / document management

Templates

Patient portal

Mobile/tablet support

Fax integration

Integration with other EMR and PM systems

Workflow automation

Speech recognition

Customization

E-prescribing

athenaClinicals

eClinicalWorks

HIPAA compliance

Role-based permission levels

Data backups and redundancy

Local mode / networking failsafe

athenaClinicals

eClinicalWorks

Task tracking

Specialty-specific workflows

Multi-office / multi-physician capabilities

Pros

Quality programs - able to see what measures are outstanding for the patient
Reporting - able to report on multiple financial reports as well as clinical information
Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care

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Verified User

Director in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
Clinic - Access of old notes was easy and template structure was good
Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
Administration/Analytics - Not much good to say here.

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Mel Hugentobler, MBA

COO, Practice Manager

Animas Foot & AnkleMedical Practice, 51-200 employees

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Cons

The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
It's difficult to name items because they are traditionally corrected very quickly

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
Training videos would be helpful on their support website.

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Verified User

Project Manager in Information Technology

Hospital & Health Care Company, 51-200 employees

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Usability

athenaClinicals 8.2

Based on 1 answer

Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

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Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

View all 1 answers on this topic

eClinicalWorks 7.0

Based on 1 answer

I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.

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Verified User

Project Manager in Information Technology

Hospital & Health Care Company, 51-200 employees

View all 1 answers on this topic

Performance

No score

No answers yet

No answers on this topic

eClinicalWorks 4.0

Based on 1 answer

I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).

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Physician

Infectious Diseases Consultants, DelawareMedical Practice, 1-10 employees

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Support Rating

athenaClinicals 9.0

Based on 1 answer

They are always there. Friendly and organized.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

View all 1 answers on this topic

eClinicalWorks 9.0

Based on 1 answer

I have never had a problem getting MY problems resolved.

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Out Patient Dietitian

Hunter CollegeHospital & Health Care, 501-1000 employees

View all 1 answers on this topic

Implementation Rating

No score

No answers yet

No answers on this topic

eClinicalWorks 4.0

Based on 1 answer

It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Alternatives Considered

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.

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Administrator, Nivano Ambulatory Surgery Center

Nivano HealthMedical Practice, 11-50 employees

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Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.

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Verified User

Consultant in Information Technology

Hospital & Health Care Company, 1-10 employees

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Return on Investment

No answers on this topic

I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.

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Director, Clinical Information System

Ascension Information Services (AIS)Hospital & Health Care, 1001-5000 employees

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Pricing Details

General

Free Trial

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Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

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General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

athenaClinicals

eClinicalWorks

athenaClinicals

eClinicalWorks

athenaClinicals

eClinicalWorks

athenaClinicals

eClinicalWorks

athenaClinicals

eClinicalWorks

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