What users are saying about
14 Ratings
35 Ratings
14 Ratings
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Score 7.1 out of 100
35 Ratings
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Score 6 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.3
eClinicalWorks
7.5
Real-time eligibility verification
athenaClinicals
9.4
eClinicalWorks
6.2
Claims management
athenaClinicals
8.2
eClinicalWorks
7.0
Coding
athenaClinicals
9.0
eClinicalWorks
7.1
Patient billing
athenaClinicals
8.2
eClinicalWorks
8.0
Financial Reporting
athenaClinicals
6.6
eClinicalWorks
9.0

Patient Scheduling

athenaClinicals
8.0
eClinicalWorks
7.8
Rule-based scheduling
athenaClinicals
7.4
eClinicalWorks
7.2
Automated appointment reminders
athenaClinicals
8.2
eClinicalWorks
9.0
Automated patient check-in
athenaClinicals
8.2
eClinicalWorks
7.2
Multi-location support
athenaClinicals
8.2
eClinicalWorks
7.8
Calendar interface
athenaClinicals
8.2
eClinicalWorks
7.8

Electronic Medical Records

athenaClinicals
8.6
eClinicalWorks
8.6
Charting / document management
athenaClinicals
8.7
eClinicalWorks
4.9
Templates
athenaClinicals
8.7
eClinicalWorks
5.2
Patient portal
athenaClinicals
10.0
eClinicalWorks
9.8
Mobile/tablet support
athenaClinicals
8.0
eClinicalWorks
8.8
Fax integration
athenaClinicals
9.8
eClinicalWorks
10.0
Integration with other EMR and PM systems
athenaClinicals
7.2
eClinicalWorks
9.7
Workflow automation
athenaClinicals
8.4
eClinicalWorks
9.7
Speech recognition
athenaClinicals
9.0
eClinicalWorks
10.0
Customization
athenaClinicals
6.8
eClinicalWorks
9.9
E-prescribing
athenaClinicals
9.8
eClinicalWorks
8.2

Medical Security and Privacy

athenaClinicals
8.3
eClinicalWorks
8.4
HIPAA compliance
athenaClinicals
8.2
eClinicalWorks
7.6
Role-based permission levels
athenaClinicals
9.8
eClinicalWorks
7.2
Data backups and redundancy
athenaClinicals
8.2
eClinicalWorks
8.9
Local mode / networking failsafe
athenaClinicals
7.0
eClinicalWorks
9.8

Workflow and Scale

athenaClinicals
8.7
eClinicalWorks
9.5
Task tracking
athenaClinicals
8.2
eClinicalWorks
8.9
Specialty-specific workflows
athenaClinicals
8.2
eClinicalWorks
9.7
Multi-office / multi-physician capabilities
athenaClinicals
9.8
eClinicalWorks
10.0

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Front-Desk - Easy at a glance daily payment postings to front desk staff can see their production quickly. Able to take payments easily. Add new patients quickly. See and organize the provider schedule easily. Automated phone call appointment reminders was valuable.
  • Clinic - Access of old notes was easy and template structure was good
  • Billing - Easily add notes to claims to track what billings was doing. All aspects of patient receivables were fairly simple and easy.
  • Administration/Analytics - Not much good to say here.
Mel Hugentobler,  MBA | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

eClinicalWorks

  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
Anonymous | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
Anonymous | TrustRadius Reviewer

Performance

athenaClinicals

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons | TrustRadius Reviewer

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree | TrustRadius Reviewer

Implementation Rating

athenaClinicals

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
Anonymous | TrustRadius Reviewer

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

eClinicalWorks

Lowest cost of entry compared to other EMRs we had experience in implementing. Our customers were not ready to spend seven figures on large EMR systems they will be locked in for eight to ten years down the road. They also did not want to store a lot of local data on expensive large SAN storage solutions and even more complex disaster recovery sight configuration. eClinicalWorks for the lack of in-depth customizable billing and financial solutions, it shines in fast deployment and low cost.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaClinicals

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

athenaClinicals
6.4
eClinicalWorks
5.0

Usability

athenaClinicals
8.2
eClinicalWorks
7.0

Performance

athenaClinicals
eClinicalWorks
4.0

Support Rating

athenaClinicals
9.0
eClinicalWorks
9.0

Implementation Rating

athenaClinicals
eClinicalWorks
4.0

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