What users are saying about

athenaClinicals

13 Ratings

eClinicalWorks

33 Ratings

athenaClinicals

13 Ratings
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Score 6.6 out of 101

eClinicalWorks

33 Ratings
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Score 8 out of 101

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Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer profile photo

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.2
eClinicalWorks
7.9
Real-time eligibility verification
athenaClinicals
9.4
eClinicalWorks
7.4
Claims management
athenaClinicals
8.4
eClinicalWorks
7.9
Coding
athenaClinicals
9.2
eClinicalWorks
8.1
Patient billing
athenaClinicals
8.4
eClinicalWorks
7.6
Financial Reporting
athenaClinicals
5.9
eClinicalWorks
8.4

Patient Scheduling

athenaClinicals
8.0
eClinicalWorks
8.5
Rule-based scheduling
athenaClinicals
7.4
eClinicalWorks
8.5
Automated appointment reminders
athenaClinicals
8.1
eClinicalWorks
8.8
Automated patient check-in
athenaClinicals
8.0
eClinicalWorks
7.7
Multi-location support
athenaClinicals
8.1
eClinicalWorks
8.8
Calendar interface
athenaClinicals
8.1
eClinicalWorks
9.0

Electronic Medical Records

athenaClinicals
8.3
eClinicalWorks
8.4
Charting / document management
athenaClinicals
8.5
eClinicalWorks
8.4
Templates
athenaClinicals
8.4
eClinicalWorks
8.6
Patient portal
athenaClinicals
9.8
eClinicalWorks
8.9
Mobile/tablet support
athenaClinicals
7.9
eClinicalWorks
7.7
Fax integration
athenaClinicals
9.3
eClinicalWorks
8.9
Integration with other EMR and PM systems
athenaClinicals
6.5
eClinicalWorks
8.5
Workflow automation
athenaClinicals
7.6
eClinicalWorks
8.6
Speech recognition
athenaClinicals
9.0
eClinicalWorks
7.8
Customization
athenaClinicals
6.5
eClinicalWorks
8.1
E-prescribing
athenaClinicals
9.3
eClinicalWorks
8.9

Medical Security and Privacy

athenaClinicals
8.2
eClinicalWorks
9.0
HIPPA compliance
athenaClinicals
8.2
eClinicalWorks
9.1
Role-based permission levels
athenaClinicals
9.3
eClinicalWorks
9.1
Data backups and redundancy
athenaClinicals
8.1
eClinicalWorks
8.6
Local mode / networking failsafe
athenaClinicals
7.5
eClinicalWorks
9.1

Workflow and Scale

athenaClinicals
8.4
eClinicalWorks
8.7
Task tracking
athenaClinicals
8.1
eClinicalWorks
8.2
Specialty-specific workflows
athenaClinicals
8.1
eClinicalWorks
8.6
Multi-office / multi-physician capabilities
athenaClinicals
9.2
eClinicalWorks
9.3

Pros

  • athenaClinicals is a lightweight interface that is easy to navigate.
  • The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
  • The scheduling software included functions nicely for an office practice.
Tom Pentzer profile photo
  • One of the strengths of ECW can also be a weakness depending on the user's perception. ECW has a lot of redundancies. There are multiple pathways to perform a task. It can be appealing to advanced computer users because of the versatility. I have found that it tends to confuse lesser experienced computer users.
  • The creation of templates is very easy and any provider in our system can create one. It definitely makes documentation more efficient. By creating a set of templates for the clinic, we are able to standardize the orders/procedures along established guidelines.
  • We have converted our scheduling to open access. ECW allows us to set the follow up time and the end of the visit and then an alert is created. Front office staff can run the report and schedule patients closer to the actual time. It has improved our no show/cancellation rates.
No photo available

Cons

  • The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
  • The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.
Tom Pentzer profile photo
  • Meaningful Use Reports should be capturing data in real time and generated fairly quickly instead of the MAQ dashboard extraction process.
  • Their support teams are not very helpful at certain topics such as the definition/logic of Meaningful Use calculations. These are generally difficult to determine but several cases in regards to Meaningful Use take several days before it gets addressed.
  • Training videos would be helpful on their support website.
No photo available

Usability

athenaClinicals8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available
eClinicalWorks7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Support

athenaClinicals9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available
eClinicalWorks9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

No score
No answers yet
No answers on this topic
eClinicalWorks4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

athenahealth is more user friendly. There customer service center does not leave you without an answer. The reports can be built to each managers specific needs and the gathering of data from the EMR is fast. WOW!
No photo available
Ease of entering data and scheduling.
No photo available

Return on Investment

No answers on this topic
  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Return on Investment

  • Can effectively care for patients
  • Able to multitask
  • Easy for other locations to share same info
No photo available
  • When we consulted for about a dozen facilities, about two third positively accepted eClinicalWorks as their solution.
  • Easy to implement from consulting stand point with fast go-live time.
  • Good support team from eClinicalWorks for Texas region.
No photo available

Pricing Details

athenaClinicals

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details

eClinicalWorks

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Additional Pricing Details