athenaClinicals vs eClinicalWorks | TrustRadius

What users are saying about

Score 6.2 out of 10

Based on 14 reviews and ratings

Score 6.5 out of 10

Based on 34 reviews and ratings

Feature Rating Comparison

athenaClinicals

8.1

eClinicalWorks

7.6

Real-time eligibility verification

9.5

6.8

Claims management

8.1

7.2

Coding

9.0

7.5

Patient billing

8.1

7.9

Financial Reporting

6.1

8.8

athenaClinicals

7.8

eClinicalWorks

8.1

Rule-based scheduling

7.1

7.7

Automated appointment reminders

8.0

8.9

Automated patient check-in

8.0

7.6

Multi-location support

8.0

8.1

Calendar interface

8.0

8.1

athenaClinicals

8.3

eClinicalWorks

8.6

Charting / document management

8.4

6.2

Templates

8.4

6.2

Patient portal

10.0

9.2

Mobile/tablet support

7.6

8.8

Fax integration

9.5

9.7

Integration with other EMR and PM systems

6.7

9.1

Workflow automation

7.6

9.1

Speech recognition

9.0

9.7

Customization

6.2

9.4

E-prescribing

9.5

8.5

athenaClinicals

8.1

eClinicalWorks

8.4

HIPPA compliance

8.0

8.1

Role-based permission levels

9.5

7.8

Data backups and redundancy

8.0

8.6

Local mode / networking failsafe

7.0

9.2

athenaClinicals

8.5

eClinicalWorks

9.1

Task tracking

8.0

8.5

Specialty-specific workflows

8.0

9.1

Multi-office / multi-physician capabilities

9.5

9.8

Pros

Acts as an "interface" with documents that typically would come over a fax.
Helps force a documentation workflow that helps us meet Meaningful Use.
Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 1001-5000 employees

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secure sign on for staff for medical records
comprehensive medical record keeping
very easy to read medical records and find fast and easy what the client is looking for

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Nutritionist

Tapestry Health WIC programHospital & Health Care, 11-50 employees

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Cons

The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 1001-5000 employees

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EClinical Works freezes quite often, especially when opening patient documents.

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Verified User

Employee in Other

Medical Practice Company, 11-50 employees

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Usability

athenaClinicals 8.2

Based on 1 answer

Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

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Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

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eClinicalWorks 7.0

Based on 1 answer

I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.

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Verified User

Project Manager in Information Technology

Hospital & Health Care Company, 51-200 employees

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Performance

No score

No answers yet

No answers on this topic

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eClinicalWorks 4.0

Based on 1 answer

I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).

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Physician

Infectious Diseases Consultants, DelawareMedical Practice, 1-10 employees

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Support

athenaClinicals 9.0

Based on 1 answer

They are always there. Friendly and organized.

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Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

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eClinicalWorks 9.0

Based on 1 answer

I have never had a problem getting MY problems resolved.

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Out Patient Dietitian

Hunter CollegeHospital & Health Care, 501-1000 employees

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Implementation

No score

No answers yet

No answers on this topic

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eClinicalWorks 4.0

Based on 1 answer

It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Alternatives Considered

Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 1001-5000 employees

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I've also used NextGen and Epic. I believe that Epic is by far the best EHR on the market for medium-large healthcare organizations. There are downsides however including the cost of the Epic solution which makes it cost prohibitive for some organizations to implement Epic. NextGen is more geared towards specialties, in my opinion, and is in a similar market as eCW. With that being said, I believe eCW is a much better solution than NextGen based upon ease of use, price, functionality and support

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Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

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Return on Investment

No answers on this topic

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I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.

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Director, Clinical Information System

Ascension Information Services (AIS)Hospital & Health Care, 1001-5000 employees

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Pricing Details

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

Rating Summary

athenaClinicals

athenaClinicals

athenaClinicals

athenaClinicals

athenaClinicals

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