What users are saying about
14 Ratings
34 Ratings
14 Ratings
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Score 6.2 out of 101
34 Ratings
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Score 6.5 out of 101

Likelihood to Recommend

athenaClinicals

How will implementation of athenahealth save you money? Will it decrease staff? Will it increase efficiency? If so, how much? They need to need able to produce and substantiate percentages they give. Is onsite training available? And if so, is it part of the training or an additional cost? Are discipline specific clinical templates available to the physicians?
No photo available

eClinicalWorks

Would you want an EHR solution to package all modules under one product to meet Meaningful Use? Or would you rather purchase separately to meet other business objectives?
No photo available

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.1
eClinicalWorks
7.6
Real-time eligibility verification
athenaClinicals
9.5
eClinicalWorks
6.8
Claims management
athenaClinicals
8.1
eClinicalWorks
7.2
Coding
athenaClinicals
9.0
eClinicalWorks
7.5
Patient billing
athenaClinicals
8.1
eClinicalWorks
7.9
Financial Reporting
athenaClinicals
6.1
eClinicalWorks
8.8

Patient Scheduling

athenaClinicals
7.8
eClinicalWorks
8.1
Rule-based scheduling
athenaClinicals
7.1
eClinicalWorks
7.7
Automated appointment reminders
athenaClinicals
8.0
eClinicalWorks
8.9
Automated patient check-in
athenaClinicals
8.0
eClinicalWorks
7.6
Multi-location support
athenaClinicals
8.0
eClinicalWorks
8.1
Calendar interface
athenaClinicals
8.0
eClinicalWorks
8.1

Electronic Medical Records

athenaClinicals
8.3
eClinicalWorks
8.6
Charting / document management
athenaClinicals
8.4
eClinicalWorks
6.2
Templates
athenaClinicals
8.4
eClinicalWorks
6.2
Patient portal
athenaClinicals
10.0
eClinicalWorks
9.2
Mobile/tablet support
athenaClinicals
7.6
eClinicalWorks
8.8
Fax integration
athenaClinicals
9.5
eClinicalWorks
9.7
Integration with other EMR and PM systems
athenaClinicals
6.7
eClinicalWorks
9.1
Workflow automation
athenaClinicals
7.6
eClinicalWorks
9.1
Speech recognition
athenaClinicals
9.0
eClinicalWorks
9.7
Customization
athenaClinicals
6.2
eClinicalWorks
9.4
E-prescribing
athenaClinicals
9.5
eClinicalWorks
8.5

Medical Security and Privacy

athenaClinicals
8.1
eClinicalWorks
8.4
HIPPA compliance
athenaClinicals
8.0
eClinicalWorks
8.1
Role-based permission levels
athenaClinicals
9.5
eClinicalWorks
7.8
Data backups and redundancy
athenaClinicals
8.0
eClinicalWorks
8.6
Local mode / networking failsafe
athenaClinicals
7.0
eClinicalWorks
9.2

Workflow and Scale

athenaClinicals
8.5
eClinicalWorks
9.1
Task tracking
athenaClinicals
8.0
eClinicalWorks
8.5
Specialty-specific workflows
athenaClinicals
8.0
eClinicalWorks
9.1
Multi-office / multi-physician capabilities
athenaClinicals
9.5
eClinicalWorks
9.8

Pros

athenaClinicals

  • Acts as an "interface" with documents that typically would come over a fax.
  • Helps force a documentation workflow that helps us meet Meaningful Use.
  • Customer service is wonderful with Athena. I can call in anytime and have a representative shadow my screen and walk through any current obstacles I might be facing.
No photo available

eClinicalWorks

  • secure sign on for staff for medical records
  • comprehensive medical record keeping
  • very easy to read medical records and find fast and easy what the client is looking for
Kelly Ferriter profile photo

Cons

athenaClinicals

  • The ergonomics...the screen is very difficult to view - as the light colors do not provide for contrast.
  • The flow of the documentation can be difficult. It works down the screen vs. allowing users to jump easy. The "jump" function is at the bottom of the screen and the dropdown menu sometimes follows below the bottom of your computer screen.
  • It's very expensive for the added "behind the scenes" customer service you are getting. Many labs are now offering an interface for free which would put typical items that are faxed into a queue or their appropriate place. Many times the items that are "managed" by Athena are still having to be managed by the office buckets anyway - which is a selling point of Athena.
  • The templates that are built are far from intuitive. A point and click system is much easier for a busy physician...something that has a macro and pre-completed notes. Athena makes this process cumbersome, so many physicians are double documenting (paper, then EMR).
No photo available

eClinicalWorks

  • EClinical Works freezes quite often, especially when opening patient documents.
No photo available

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
No photo available

eClinicalWorks

eClinicalWorks 7.0
Based on 1 answer
I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.
No photo available

Performance

athenaClinicals

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
I often cannot assign a proper diagnosis under the assessment section; and as mentioned, sometimes (about once a month) the dictation just freezes because "the request has timed out" (even restarting the iPhone/ laptop does not help).
Wesley Emmons profile photo

Support

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
No photo available

eClinicalWorks

eClinicalWorks 9.0
Based on 1 answer
I have never had a problem getting MY problems resolved.
Sue Tree profile photo

Implementation

athenaClinicals

No score
No answers yet
No answers on this topic

eClinicalWorks

eClinicalWorks 4.0
Based on 1 answer
It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.
No photo available

Alternatives Considered

athenaClinicals

Again, I would recommend Athena second on this list...and it's all practice specific. If a practice can afford Athena, then it's an ok system...but do not expect an intuitive system such as Cerner that can be fully customized and follows a physician workflow better.
No photo available

eClinicalWorks

I've also used NextGen and Epic. I believe that Epic is by far the best EHR on the market for medium-large healthcare organizations. There are downsides however including the cost of the Epic solution which makes it cost prohibitive for some organizations to implement Epic. NextGen is more geared towards specialties, in my opinion, and is in a similar market as eCW. With that being said, I believe eCW is a much better solution than NextGen based upon ease of use, price, functionality and support
No photo available

Return on Investment

athenaClinicals

No answers on this topic

eClinicalWorks

  • I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.
Kinekal Tasew profile photo

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

eClinicalWorks

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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