athenaClinicals vs eClinicalWorks

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.

Read full review

Tom Pentzer

Medical student

FDM AcademyMedical Practice, 201-500 employees

View all 9 answers on this topic

eClinicalWorks

For outpatient primary care clinics, eClinicalWorks (ECW) is above average. It can be a bit overwhelming for older physicians who are not computer savvy. Our younger providers have taken to it quickly and use the advanced features more. The specialists are able to utilize ECW for their purposes thanks to the versatility of templates. Some of the more technical tracking (like OB pregnancy monitoring) is too basic. Day to day patient management for primary care is fairly efficient.

Read full review

Verified User

Professional in Information Technology

Medical Practice Company, 51-200 employees

View all 21 answers on this topic

Feature Rating Comparison

athenaClinicals

8.2

eClinicalWorks

7.8

Real-time eligibility verification

9.4

7.3

Claims management

8.2

7.7

Coding

9.1

7.9

Patient billing

8.2

7.6

Financial Reporting

6.0

8.5

athenaClinicals

7.9

eClinicalWorks

8.6

Rule-based scheduling

7.2

8.5

Automated appointment reminders

8.1

8.8

Automated patient check-in

8.0

7.9

Multi-location support

8.1

8.8

Calendar interface

8.1

8.9

athenaClinicals

8.2

eClinicalWorks

8.6

Charting / document management

8.4

Templates

8.4

8.8

Patient portal

9.8

8.9

Mobile/tablet support

7.7

8.0

Fax integration

9.3

9.0

Integration with other EMR and PM systems

6.5

8.7

Workflow automation

7.5

8.7

Speech recognition

9.0

8.2

Customization

6.3

8.3

E-prescribing

9.3

9.0

athenaClinicals

8.2

eClinicalWorks

8.9

HIPPA compliance

8.1

9.1

Role-based permission levels

9.3

9.0

Data backups and redundancy

8.1

8.6

Local mode / networking failsafe

7.3

9.0

athenaClinicals

8.5

eClinicalWorks

8.8

Task tracking

8.1

8.3

Specialty-specific workflows

8.0

8.7

Multi-office / multi-physician capabilities

9.3

9.4

Pros

athenaClinicals is a lightweight interface that is easy to navigate.
The problem list is easy to find, and adding documentation in the appropriate areas is intuitive.
The scheduling software included functions nicely for an office practice.

Read full review

Tom Pentzer

Medical student

FDM AcademyMedical Practice, 201-500 employees

View all 9 answers on this topic

User Friendly because their user interface allows for seamless transition from all aspects of the electronic medical record
Reporting is comprehensive so any report can be generated
Built-In functionality for reminders, campaigns, patient portal, and etc.

Read full review

Verified User

Project Manager in Information Technology

Hospital & Health Care Company, 51-200 employees

View all 21 answers on this topic

Cons

The problem list could use a sort by date function. Long-time patients tend to aggregate a massive problem list, most of which is comprised of old resolved issues.
The provider schedule view settings could use more filters. At times while in the clinic, I was unable to see patients assigned to my provider due to other scheduled visits.

Read full review

Tom Pentzer

Medical student

FDM AcademyMedical Practice, 201-500 employees

View all 9 answers on this topic

Sometimes we have slowness with the software that we have brought to the attention of the program engineers
We would like a section to place notes in the folders of the patients in regards to payment information/ call in information in regards to payments

Read full review

Kelly Ferriter

Nutritionist

Tapestry Health WIC programHospital & Health Care, 11-50 employees

View all 21 answers on this topic

Usability

athenaClinicals8.2

Based on 1 answer

Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.

Read full review

Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

View all 1 answers on this topic

eClinicalWorks7.0

Based on 1 answer

I think it can be intimidating at first but once you begin navigating and learning the modules, it becomes less difficult to perform charting and operational processes.

Read full review

Verified User

Project Manager in Information Technology

Hospital & Health Care Company, 51-200 employees

View all 1 answers on this topic

Support

athenaClinicals9.0

Based on 1 answer

They are always there. Friendly and organized.

Read full review

Verified User

Manager in Other

Health, Wellness and Fitness Company, 11-50 employees

View all 1 answers on this topic

eClinicalWorks9.0

Based on 1 answer

I have never had a problem getting MY problems resolved.

Read full review

Sue Tree

Out Patient Dietitian

Hunter CollegeHospital & Health Care, 501-1000 employees

View all 1 answers on this topic

Implementation

No score

No answers yet

No answers on this topic

Ask the community to sound off

eClinicalWorks4.0

Based on 1 answer

It's very important to limit your schedule during the weeks after go live but it is equally important to have a resource that is the lead at the practice that ensures that milestones are met leading up to the go-live date. Someone must be the point person at the practice otherwise milestones will be missed and the implementation will run into problems.

Read full review

Verified User

Analyst in Information Technology

Hospital & Health Care Company, 10,001+ employees

View all 1 answers on this topic

Alternatives Considered

They have the same very similar capabilities. They have a quality measures icon and a great dashboard to help close gaps in care. Centricity does not have those features in this current version.

Read full review

Verified User

Analyst in Information Technology

Computer Software Company, 11-50 employees

View all 9 answers on this topic

eCW is miles ahead of Meditech.

Read full review

Malachi Mosley

EMR Analyst

HCAHospital & Health Care, 10,001+ employees

View all 21 answers on this topic

Return on Investment

No answers on this topic

Ask the community to sound off

I will just share one area that our organization saw the ROI in a very short time period. That is the elimination of a dictation service for most of our specialty group doctors when we introducec Dragon Medical. This functionality brought a tangible benefit and a significant ROI in a short time period.

Read full review