athenaClinicals vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 8.8 out of 10
N/A
N/AN/A
Epic
Score 8.6 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
athenaClinicalsEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
athenaClinicalsEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
9% above category average
Epic
9.3
5 Ratings
19% above category average
Real-time eligibility verification9.38 Ratings8.94 Ratings
Claims management8.38 Ratings9.34 Ratings
Coding9.07 Ratings9.45 Ratings
Patient billing8.38 Ratings9.45 Ratings
Financial Reporting7.08 Ratings9.24 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
3% above category average
Epic
8.8
5 Ratings
10% above category average
Rule-based scheduling7.76 Ratings9.45 Ratings
Automated appointment reminders8.38 Ratings8.64 Ratings
Automated patient check-in8.37 Ratings8.93 Ratings
Multi-location support8.38 Ratings8.64 Ratings
Calendar interface8.36 Ratings8.35 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
20% above category average
Epic
9.1
5 Ratings
22% above category average
Charting / document management8.99 Ratings9.25 Ratings
Templates8.99 Ratings9.55 Ratings
Patient portal10.08 Ratings9.45 Ratings
Mobile/tablet support8.47 Ratings8.75 Ratings
Fax integration9.99 Ratings8.63 Ratings
Integration with other EMR and PM systems7.69 Ratings8.25 Ratings
Workflow automation8.89 Ratings9.93 Ratings
Speech recognition9.04 Ratings9.43 Ratings
Customization7.29 Ratings8.75 Ratings
E-prescribing9.99 Ratings9.75 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
0% above category average
Epic
9.3
5 Ratings
10% above category average
HIPAA compliance8.39 Ratings9.25 Ratings
Role-based permission levels9.99 Ratings9.25 Ratings
Data backups and redundancy8.39 Ratings9.25 Ratings
Local mode / networking failsafe7.08 Ratings9.45 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
12% above category average
Epic
8.9
5 Ratings
13% above category average
Task tracking8.39 Ratings8.75 Ratings
Specialty-specific workflows8.38 Ratings8.95 Ratings
Multi-office / multi-physician capabilities9.99 Ratings8.95 Ratings
Best Alternatives
athenaClinicalsEpic
Small Businesses
Epic
Epic
Score 8.6 out of 10
athenaClinicals
athenaClinicals
Score 8.8 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.6 out of 10
eClinicalWorks
eClinicalWorks
Score 8.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsEpic
Likelihood to Recommend
6.8
(9 ratings)
10.0
(6 ratings)
Usability
8.2
(1 ratings)
9.2
(4 ratings)
Support Rating
9.0
(1 ratings)
9.4
(5 ratings)
User Testimonials
athenaClinicalsEpic
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
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Epic
Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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Epic
  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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Epic
  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
athenahealth
They are always there. Friendly and organized.
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Epic
A dedicated support staff for each module/area is provided by Epic. This is beneficial for points of contact, however, not all support staff are created equal, and there seems to be high turnover in these roles(staff seems to turn over every 1-2 years). This can make it challenging for continuity and quick support resolution as new staff are not as familiar with organization-specific needs, environments, and/or questions.
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Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
athenahealth
No answers on this topic
Epic
  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
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ScreenShots