What users are saying about
16 Ratings
23 Ratings
16 Ratings
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Score 8.7 out of 100
23 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Billing and Claims Management

athenaClinicals
8.4
Epic
9.1
Real-time eligibility verification
athenaClinicals
9.3
Epic
8.9
Claims management
athenaClinicals
8.3
Epic
9.3
Coding
athenaClinicals
9.0
Epic
9.1
Patient billing
athenaClinicals
8.3
Epic
9.3
Financial Reporting
athenaClinicals
7.0
Epic
8.8

Patient Scheduling

athenaClinicals
8.2
Epic
8.8
Rule-based scheduling
athenaClinicals
7.7
Epic
9.2
Automated appointment reminders
athenaClinicals
8.3
Epic
8.8
Automated patient check-in
athenaClinicals
8.3
Epic
8.8
Multi-location support
athenaClinicals
8.3
Epic
8.8
Calendar interface
athenaClinicals
8.3
Epic
8.5

Electronic Medical Records

athenaClinicals
8.8
Epic
8.8
Charting / document management
athenaClinicals
8.9
Epic
9.2
Templates
athenaClinicals
8.9
Epic
9.2
Patient portal
athenaClinicals
10.0
Epic
9.1
Mobile/tablet support
athenaClinicals
8.3
Epic
8.4
Fax integration
athenaClinicals
9.9
Epic
8.2
Integration with other EMR and PM systems
athenaClinicals
7.6
Epic
8.2
Workflow automation
athenaClinicals
8.8
Epic
8.8
Speech recognition
athenaClinicals
9.0
Epic
8.7
Customization
athenaClinicals
7.2
Epic
8.6
E-prescribing
athenaClinicals
9.9
Epic
9.1

Medical Security and Privacy

athenaClinicals
8.4
Epic
9.2
HIPAA compliance
athenaClinicals
8.3
Epic
9.4
Role-based permission levels
athenaClinicals
9.9
Epic
9.2
Data backups and redundancy
athenaClinicals
8.3
Epic
9.2
Local mode / networking failsafe
athenaClinicals
7.0
Epic
9.3

Workflow and Scale

athenaClinicals
8.8
Epic
8.8
Task tracking
athenaClinicals
8.3
Epic
8.5
Specialty-specific workflows
athenaClinicals
8.3
Epic
9.0
Multi-office / multi-physician capabilities
athenaClinicals
9.9
Epic
8.8

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 1 answer
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.0
Based on 6 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

Epic

Epic has more features and seems to be used by most hospital systems, which means information can be shared between systems. It is not compatible with Cerner, McKesson, or any other of the less commonly used products and we cannot view information from such facilities. I believe Epic has the most features. It automatically saves entries, unlike Quadrimed, for example, which does not save and if you accidentally get logged out you lose your information.
Anonymous | TrustRadius Reviewer

Return on Investment

athenaClinicals

No answers on this topic

Epic

  • Improved Customer Satisfaction: After the initial implementation phase, I have seen increases in patient satisfaction. This is due to the increased transparency regarding their care as well as an increase in paid claims.
  • Increased Revenue: In some cases I have seen Medicare denial rates drop from high 80's and 90's down to single digits. I have seen incredible jumps in the time payment is received from an approved claim.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

athenaClinicals
6.8
Epic
9.4

Usability

athenaClinicals
8.2
Epic
9.2

Support Rating

athenaClinicals
9.0
Epic
9.0

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