What users are saying about
16 Ratings
38 Ratings
16 Ratings
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Score 8.6 out of 100
38 Ratings
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Score 8.3 out of 100

Feature Set Ratings

  • athenaClinicals ranks higher in 1 feature set: Electronic Medical Records
  • Epic ranks higher in 3 feature sets: Billing and Claims Management, Patient Scheduling, Medical Security and Privacy
  • athenaClinicals and Epic are tied in 1 feature set: Workflow and Scale

Billing and Claims Management

8.4

athenaClinicals

84%
9.2

Epic

92%
Epic ranks higher in 4/5 features

Real-time eligibility verification

9.3
93%
8 Ratings
9.0
90%
5 Ratings

Claims management

8.3
83%
8 Ratings
9.5
95%
5 Ratings

Coding

9.0
90%
7 Ratings
9.1
91%
6 Ratings

Patient billing

8.3
83%
8 Ratings
9.4
94%
6 Ratings

Financial Reporting

7.0
70%
8 Ratings
8.9
89%
5 Ratings

Patient Scheduling

8.2

athenaClinicals

82%
8.9

Epic

89%
Epic ranks higher in 5/5 features

Rule-based scheduling

7.7
77%
6 Ratings
9.3
93%
6 Ratings

Automated appointment reminders

8.3
83%
8 Ratings
9.0
90%
5 Ratings

Automated patient check-in

8.3
83%
7 Ratings
9.0
90%
4 Ratings

Multi-location support

8.3
83%
8 Ratings
8.7
87%
5 Ratings

Calendar interface

8.3
83%
6 Ratings
8.4
84%
6 Ratings

Electronic Medical Records

8.9

athenaClinicals

89%
8.8

Epic

88%
Epic ranks higher in 6/10 features

Charting / document management

8.9
89%
9 Ratings
9.2
92%
6 Ratings

Templates

8.9
89%
9 Ratings
9.2
92%
6 Ratings

Patient portal

10.0
100%
8 Ratings
9.1
91%
6 Ratings

Mobile/tablet support

8.4
84%
7 Ratings
8.6
86%
6 Ratings

Fax integration

9.9
99%
9 Ratings
8.2
82%
4 Ratings

Integration with other EMR and PM systems

7.6
76%
9 Ratings
8.2
82%
6 Ratings

Workflow automation

8.8
88%
9 Ratings
8.9
89%
4 Ratings

Speech recognition

9.0
90%
4 Ratings
8.9
89%
4 Ratings

Customization

7.2
72%
9 Ratings
8.5
85%
6 Ratings

E-prescribing

9.9
99%
9 Ratings
9.1
91%
6 Ratings

Medical Security and Privacy

8.4

athenaClinicals

84%
9.3

Epic

93%
Epic ranks higher in 3/4 features

HIPAA compliance

8.3
83%
18 Ratings
9.4
94%
6 Ratings

Role-based permission levels

9.9
99%
9 Ratings
9.2
92%
6 Ratings

Data backups and redundancy

8.3
83%
9 Ratings
9.2
92%
6 Ratings

Local mode / networking failsafe

7.0
70%
8 Ratings
9.4
94%
6 Ratings

Workflow and Scale

8.8

athenaClinicals

88%
8.8

Epic

88%
Epic ranks higher in 2/3 features

Task tracking

8.3
83%
9 Ratings
8.6
86%
6 Ratings

Specialty-specific workflows

8.3
83%
8 Ratings
9.0
90%
6 Ratings

Multi-office / multi-physician capabilities

9.9
99%
9 Ratings
8.8
88%
6 Ratings

Attribute Ratings

  • Epic is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.8

athenaClinicals

68%
9 Ratings
9.7

Epic

97%
7 Ratings

Usability

8.2

athenaClinicals

82%
1 Rating
9.2

Epic

92%
5 Ratings

Support Rating

9.0

athenaClinicals

90%
2 Ratings
9.1

Epic

91%
7 Ratings

Likelihood to Recommend

athenaClinicals

Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
Tom Pentzer | TrustRadius Reviewer

Epic

Epic is great to access from home or anywhere there is a wifi connection. It is very convenient for office or hospital employees. One time when it is not optimal is when I write a Certification of Terminal Illness for a hospice patient. I can never see it again. It drops off of Epic. I wish those notes would remain.
Anonymous | TrustRadius Reviewer

Pros

athenaClinicals

  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
Anonymous | TrustRadius Reviewer

Epic

  • Interdisciplinary Communication: The care of patients improves when you are able to have the entire care team communicate with each other. Epic makes this process very easy by utilizing one chart for all physicians in the organizations. Care decisions and patient safety are greatly improved by seeing past decision making processes.
  • Patient Communication: With features like MyChart and Care Everywhere, Epic gives patients a great deal of control over their information. MyChart acts like a patient portal allowing them to see what their providers have to say, see lab results, make payments, and share information with their doctor all from a mobile device or computer. Having features like this allow the patient to take part in their care.
  • Improves Claim Efficiency: The way that Epic handles insurance claims is incredible. Claims are correct and double checked before they are sent to the insurance companies. This in turn, reduces the number of denials and improves the speed of payments.
Anonymous | TrustRadius Reviewer

Cons

athenaClinicals

  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
Anonymous | TrustRadius Reviewer

Epic

  • Difficult to find what you need.
  • Almost impossible to correct mistakes.
  • Multiple screens must be navigated to get to what you want.
Anonymous | TrustRadius Reviewer

Pricing Details

athenaClinicals

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Starting Price

Epic

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

Usability

athenaClinicals

athenaClinicals 8.2
Based on 1 answer
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.2
Based on 5 answers
Communicating with our staff of over 10,000 employees all within one system helps with logs and transparency between team members. Often, from what I've heard in the past, sticky-notes, emails, and Word Docs. often were shared related to notes before an EMR was implemented. Epic does EMR on the highest scale. Patient safety by allowing all physicians to connect on my chart is why I rate this usability as a nine, because patient safety is considered a high concern.
Anonymous | TrustRadius Reviewer

Support Rating

athenaClinicals

athenaClinicals 9.0
Based on 2 answers
They are always there. Friendly and organized.
Anonymous | TrustRadius Reviewer

Epic

Epic 9.1
Based on 7 answers
Epic has a huge database of training, FAQs, and support. Anytime I've needed to contact customer service they've always been very helpful. For a beginner it is important to utilize the training they provide. Big kudos to the support team for putting together such an extensive training database. Each person on the support team is thoroughly trained on how to use Epic.
Caitlynn Dickerson | TrustRadius Reviewer

Alternatives Considered

athenaClinicals

For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
Dale Bowman | TrustRadius Reviewer

Epic

Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
Chandan Singh | TrustRadius Reviewer

Return on Investment

athenaClinicals

No answers on this topic

Epic

  • It must have had a positive impact as things get done quicker, leading to easier billing/coding. It must be saving a lot of money and time. I am not aware of a better product.
  • Employee satisfaction
  • Efficiency
Anonymous | TrustRadius Reviewer

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