athenaClinicals vs. Epic

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
athenaClinicals
Score 9.5 out of 10
N/A
N/AN/A
Epic
Score 8.6 out of 10
N/A
Epic offers a suite of medical practice management and EHR software.N/A
Pricing
athenaClinicalsEpic
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
athenaClinicalsEpic
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
athenaClinicalsEpic
Features
athenaClinicalsEpic
Billing and Claims Management
Comparison of Billing and Claims Management features of Product A and Product B
athenaClinicals
8.4
8 Ratings
10% above category average
Epic
8.5
7 Ratings
12% above category average
Real-time eligibility verification9.38 Ratings8.56 Ratings
Claims management8.38 Ratings8.56 Ratings
Coding9.07 Ratings8.57 Ratings
Patient billing8.38 Ratings8.57 Ratings
Financial Reporting7.08 Ratings8.56 Ratings
Patient Scheduling
Comparison of Patient Scheduling features of Product A and Product B
athenaClinicals
8.2
8 Ratings
5% above category average
Epic
8.2
7 Ratings
5% above category average
Rule-based scheduling7.76 Ratings9.07 Ratings
Automated appointment reminders8.38 Ratings10.05 Ratings
Automated patient check-in8.37 Ratings8.05 Ratings
Multi-location support8.38 Ratings9.06 Ratings
Calendar interface8.36 Ratings5.06 Ratings
Electronic Medical Records
Comparison of Electronic Medical Records features of Product A and Product B
athenaClinicals
8.9
9 Ratings
21% above category average
Epic
8.9
7 Ratings
21% above category average
Charting / document management8.99 Ratings9.57 Ratings
Templates8.99 Ratings9.57 Ratings
Patient portal10.08 Ratings9.07 Ratings
Mobile/tablet support8.47 Ratings8.57 Ratings
Fax integration9.99 Ratings9.05 Ratings
Integration with other EMR and PM systems7.69 Ratings8.07 Ratings
Workflow automation8.89 Ratings8.55 Ratings
Speech recognition9.04 Ratings10.04 Ratings
Customization7.29 Ratings8.07 Ratings
E-prescribing9.99 Ratings9.57 Ratings
Medical Security and Privacy
Comparison of Medical Security and Privacy features of Product A and Product B
athenaClinicals
8.4
9 Ratings
1% above category average
Epic
9.6
7 Ratings
14% above category average
HIPAA compliance8.39 Ratings10.07 Ratings
Role-based permission levels9.99 Ratings9.57 Ratings
Data backups and redundancy8.39 Ratings9.57 Ratings
Local mode / networking failsafe7.08 Ratings9.57 Ratings
Workflow and Scale
Comparison of Workflow and Scale features of Product A and Product B
athenaClinicals
8.8
9 Ratings
15% above category average
Epic
8.2
7 Ratings
8% above category average
Task tracking8.39 Ratings7.57 Ratings
Specialty-specific workflows8.38 Ratings7.57 Ratings
Multi-office / multi-physician capabilities9.99 Ratings9.57 Ratings
Best Alternatives
athenaClinicalsEpic
Small Businesses
RXNT
RXNT
Score 8.7 out of 10
athenaClinicals
athenaClinicals
Score 9.5 out of 10
Medium-sized Companies
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
CareLogic EHR
CareLogic EHR
Score 10.0 out of 10
Enterprises
Epic
Epic
Score 8.6 out of 10
eClinicalWorks
eClinicalWorks
Score 8.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
athenaClinicalsEpic
Likelihood to Recommend
6.8
(9 ratings)
9.0
(8 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
8.2
(1 ratings)
9.0
(6 ratings)
Support Rating
9.0
(1 ratings)
10.0
(6 ratings)
In-Person Training
-
(0 ratings)
10.0
(1 ratings)
Online Training
-
(0 ratings)
8.0
(1 ratings)
Implementation Rating
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
athenaClinicalsEpic
Likelihood to Recommend
athenahealth
Works well for family med and peds primary care. Would not be well suited to wound healing/hyperbaric medicine practice in current configuration as the specific documentation requirements of wound management and hyperbaric treatments don't mesh well with the layout and forms that I observed.
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Epic
Epic is very good on the medical side and continues improving mental health and dental care. Having integrated telehealth via Zoom was a game-changer. During COVID, it was vital to have telehealth options and to ensure it was completely HIPAA Compliant and easy to document inside their health record.
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Pros
athenahealth
  • Quality programs - able to see what measures are outstanding for the patient
  • Reporting - able to report on multiple financial reports as well as clinical information
  • Standardization of clinical information - the system forces users within the same specialty to use the same templates (as a starting point), therefore it is easier to standardize protocols and treatments of care
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Epic
  • There are doctors' notes templates with prepopulated fields in them. This saves a lot of time.
  • Epic sends medication orders to pharmacies electronically so that we do not have to call. This saves a lot of time.
  • Epic has a Secure Chat feature via which we can send HIPAA protected messages to any employee with the patient's name and record attached.
  • It has a PDMP link. We can look up what controlled medications such as opiates patients have been prescribed and by whom.
  • It links to MyChart, which is a platform via which patients can look up their own information without them having to call the doctors. This saves a lot of time.
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Cons
athenahealth
  • The schedule needs to be improved. You should be able to see the schedule in a day, a week , in a month view and be able to schedule directly from the schedule.
  • It's difficult to name items because they are traditionally corrected very quickly
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Epic
  • Visual Updates: While Epic is constantly improving the user experience, there are a few features that still need a design refresh. While this does not effect functionality, it does have an impact on user perception.
  • Ordering: While placing an order for a physician is very easy, a few changes to the workflow could improve the experience for physicians.
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Likelihood to Renew
athenahealth
No answers on this topic
Epic
It is beyond measure the best EHR on the market.
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Usability
athenahealth
Overall the system is good. Actually, this was supposed to be the universal EMR when it came out during the Bush administration.
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Epic
You should invest time into taking a training class before using Epic, but once you get the hang of it the usability features are endless! My favorite part about Epic is how it is automated and "trained" to catch user errors that would typically be missed in normal documentation/charting. This ensures accuracy and eliminates errors.
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Support Rating
athenahealth
They are always there. Friendly and organized.
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Epic
The initial training was good but would have been even better had I been more familiar with the system before taking it. I found learning how to deal with Epic while working in the field at the same time was a (pardon the pun) Epic learning curve. I really think there should be a scribe who does the data entry and others can focus on what they do best.
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In-Person Training
athenahealth
No answers on this topic
Epic
Well-vetted lesson plans that teach you what you need to know for success.
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Online Training
athenahealth
No answers on this topic
Epic
While not as effective as in-person training, it is still adequate.
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Implementation Rating
athenahealth
No answers on this topic
Epic
Epic has a regimented implementation process that ensures a successful go-live.
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Alternatives Considered
athenahealth
For a surgery center application, it is much better to use a system that is uniquely designed for surgery centers. Using Athena as a less than desirable work around has been a frustrating experience.
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Epic
Epic gives extensive customization options in terms of utility and view. I have found this to be highly useful and efficient EHR as compared to other EHRs we use in our organization.
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Return on Investment
athenahealth
No answers on this topic
Epic
  • Being able to track and document all of our services in the same place has made an exceptional improvement in continuity of patient care, both internally across departments (medical/dental/mental health) and externally with specialists and other healthcare organizations on a national scale.
  • Continuous improvements in Data reporting and analytics make tracking and implementing quality improvement measures throughout the year easy.
  • Massive improvements to the ELLA training platform, combined with detailed and interactive training materials for all system areas, make onboarding and staff training much easier!
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ScreenShots