Chartio (discontinued) vs Looker | TrustRadius

What users are saying about

Score 7.6 out of 10

Based on 51 reviews and ratings

Score 8.2 out of 10

Based on 182 reviews and ratings

Feature Rating Comparison

Chartio (discontinued)

Looker

Pixel Perfect reports

Customizable dashboards

Report Formatting Templates

Chartio (discontinued)

Looker

Drill-down analysis

Formatting capabilities

Integration with R or other statistical packages

Report sharing and collaboration

Chartio (discontinued)

Looker

Publish to Web

Publish to PDF

Report Versioning

Report Delivery Scheduling

Chartio (discontinued)

Looker

Pre-built visualization formats (heatmaps, scatter plots etc.)

Location Analytics / Geographic Visualization

Predictive Analytics

Chartio (discontinued)

Looker

Multi-User Support (named login)

Role-Based Security Model

Multiple Access Permission Levels (Create, Read, Delete)

Chartio (discontinued)

Looker

Responsive Design for Web Access

Dedicated iOS Application

Dedicated Android Application

Dashboard / Report / Visualization Interactivity on Mobile

Pros

Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
Host of graphs and tools that permits all types of data visualizations.
Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.

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Verified User

Team Lead in Engineering

Internet Company, 11-50 employees

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It's on-demand and in the cloud, we don't have to mess with AMIs or scaling issues
Looker's data domain creating tool is better than anything we've seen
LookML, Looker's specialized language is incredibly extensible and allows us to connect and visualize almost any data type

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Verified User

C-Level Executive in Corporate

Education Management Company, 11-50 employees

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Cons

There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.

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Verified User

Analyst in Information Technology

Retail Company, 51-200 employees

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Mobile viewing is HTML based, not always highly viewable.
Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.

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Verified User

Director in Finance and Accounting

Internet Company, 201-500 employees

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Likelihood to Renew

Chartio (discontinued) 8.0

Based on 24 answers

Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.

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User Researcher

WorkivaFinancial Services, 501-1000 employees

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Looker 9.0

Based on 4 answers

We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.

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Verified User

Director in Corporate

Internet Company, 51-200 employees

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Usability

Chartio (discontinued) 7.6

Based on 6 answers

I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.

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Verified User

Analyst in Information Technology

Information Technology and Services Company, 201-500 employees

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Looker 8.1

Based on 13 answers

Looker is relatively easy to use, even as it is set up. The customers for the front-end only have issues with the initial setup for looker ml creations. Other "looks" are relatively easy to set up, depending on the ETL and the data which is coming into Looker on a regular basis.

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Senior DevOps Engineer

Simpli.fiOnline Media, 201-500 employees

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Support Rating

No score

No answers yet

No answers on this topic

Looker 7.9

Based on 17 answers

Never had to work with support for issues. Any questions we had, they would respond promptly and clearly. The one-time setup was easy, by reading documentation. If the feature is not supported, they will add a feature request. In this case, LDAP support was requested over OKTA. They are looking into it.

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Data Lord

PlaceIQInternet, 51-200 employees

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Online Training

Chartio (discontinued) 8.2

Based on 1 answer

I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)

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Verified User

Director in Other

Internet Company, 11-50 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

Chartio so far has been the easiest BI tool to setup and has also been the most affordable. There are some other, great, BI tools out there but they were a bit to heavy handed for what we needed. Also - despite the high cost per user in Chartio, the other tools were still more expensive.

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Verified User

C-Level Executive in Engineering

E-Learning Company, 11-50 employees

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Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.

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Vice President, Mobile technology

Bank of America Merrill LynchFinancial Services, 10,001+ employees

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Scalability

Chartio (discontinued) 6.8

Based on 2 answers

Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.

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Director of Sales and Marketing

VetSourceVeterinary, 51-200 employees

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No score

No answers yet

No answers on this topic

Return on Investment

No answers on this topic

Looker was like upgrading from a flip phone to a smartphone for me after using other BI resources in the past.
Looker makes it simple to reuse code, allowing us to construct single sources of truth without having to rewrite the fundamental concepts. For all levels of data fluency, the user interface is intuitive and easy to use.
Import the same results directly from Looker to excel. [...]

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Supply Chain Executive

SpinnyComputer Hardware, 501-1000 employees

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Screenshots

See All (6) Chartio (discontinued) Screenshots

See All (3) Looker Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Chartio (discontinued) Editions & Modules

Edition

Starter	$40¹
Professional	$60¹
Organization	Contact sales team

per user/per month

Additional Pricing Details

—

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

Looker Editions & Modules

—

Additional Pricing Details

—

Rating Summary

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

Chartio (discontinued)

Looker

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