What users are saying about
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 51 reviews and ratings
Top Rated
280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 280 reviews and ratings
Feature Set Ratings
- Chartio (discontinued) ranks higher in 1 feature set: Data Discovery and Visualization
- Looker ranks higher in 3 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling
BI Standard Reporting

6.0
Chartio (discontinued)
60%

7.9
Looker
79%
Looker ranks higher in 3/3 features
Looker ranks higher in 3/3 features
Pixel Perfect reports

3.6
36%
14 Ratings

7.6
76%
53 Ratings
Customizable dashboards

7.7
77%
18 Ratings

8.3
83%
62 Ratings
Report Formatting Templates

6.7
67%
14 Ratings

7.8
78%
50 Ratings
Ad-hoc Reporting

5.7
Chartio (discontinued)
57%

7.7
Looker
77%
Looker ranks higher in 4/4 features
Looker ranks higher in 4/4 features
Drill-down analysis

6.9
69%
13 Ratings

7.9
79%
63 Ratings
Formatting capabilities

6.2
62%
12 Ratings

8.1
81%
62 Ratings
Integration with R or other statistical packages

3.1
31%
5 Ratings

7.1
71%
24 Ratings
Report sharing and collaboration

6.5
65%
13 Ratings

7.8
78%
64 Ratings
Report Output and Scheduling

3.4
Chartio (discontinued)
34%

7.6
Looker
76%
Looker ranks higher in 4/4 features
Looker ranks higher in 4/4 features
Publish to Web

2.7
27%
9 Ratings

8.0
80%
50 Ratings
Publish to PDF

6.2
62%
17 Ratings

7.4
74%
52 Ratings
Report Versioning

2.0
20%
5 Ratings

7.8
78%
39 Ratings
Report Delivery Scheduling

2.7
27%
12 Ratings

7.4
74%
59 Ratings
Data Discovery and Visualization

7.5
Chartio (discontinued)
75%

6.7
Looker
67%
Looker ranks higher in 2/3 features
Looker ranks higher in 2/3 features
Pre-built visualization formats (heatmaps, scatter plots etc.)

7.2
72%
15 Ratings

7.9
79%
60 Ratings
Location Analytics / Geographic Visualization

7.2
72%
12 Ratings

7.7
77%
52 Ratings
Predictive Analytics

8.0
80%
3 Ratings

4.6
46%
6 Ratings
Access Control and Security

Chartio (discontinued)
Feature Set Not Supported
N/A

7.3
Looker
73%
Looker ranks higher in 3/3 features
Looker ranks higher in 3/3 features
Multi-User Support (named login)

N/A
0 Ratings

7.4
74%
60 Ratings
Role-Based Security Model

N/A
0 Ratings

7.4
74%
57 Ratings
Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings

7.1
71%
57 Ratings
Mobile Capabilities

Chartio (discontinued)
Feature Set Not Supported
N/A

6.2
Looker
62%
Looker ranks higher in 3/3 features
Looker ranks higher in 3/3 features
Responsive Design for Web Access

N/A
0 Ratings

7.2
72%
40 Ratings
Mobile Application

N/A
0 Ratings

5.0
50%
2 Ratings
Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings

7.4
74%
37 Ratings
Attribute Ratings
- Looker is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability
Likelihood to Recommend

8.0
Chartio (discontinued)
80%
30 Ratings

8.1
Looker
81%
64 Ratings
Likelihood to Renew

8.0
Chartio (discontinued)
80%
24 Ratings

9.0
Looker
90%
4 Ratings
Usability

7.6
Chartio (discontinued)
76%
6 Ratings

8.1
Looker
81%
12 Ratings
Availability

8.6
Chartio (discontinued)
86%
4 Ratings

Looker
N/A
0 Ratings
Performance

7.3
Chartio (discontinued)
73%
2 Ratings

Looker
N/A
0 Ratings
Support Rating

Chartio (discontinued)
N/A
0 Ratings

7.9
Looker
79%
16 Ratings
Online Training

8.2
Chartio (discontinued)
82%
1 Rating

Looker
N/A
0 Ratings
Implementation Rating

7.3
Chartio (discontinued)
73%
2 Ratings

Looker
N/A
0 Ratings
Product Scalability

6.8
Chartio (discontinued)
68%
2 Ratings

Looker
N/A
0 Ratings
Likelihood to Recommend
Chartio (discontinued)
Chartio is a great tool for building presentable dashboards. It can export, you can add read-only access, and it has permissions levels by dashboard for users. There are other data analysis tools that help to analyze the data, but few allow for such a nice presentation
Sr. Manager, Business Operations and Technology
Apollo Education Group - Original ProgrammingE-Learning, 5001-10,000 employees
Looker
For less evolved reporting, it is not bad at all. It is not designed to scale, fully. I mean that as long as you do not intend to scale, it is a good product for your company. Log aggregation level reporting is not suited for Looker. Customer facing data reporting is. As long as the reporting is not too multi-dimensional, Looker is good.
Senior DevOps Engineer
Simpli.fiOnline Media, 201-500 employees
Pros
Chartio (discontinued)
- Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
- Host of graphs and tools that permits all types of data visualizations.
- Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.

Verified User
Team Lead in Engineering
Internet Company, 11-50 employeesLooker
- It's on-demand and in the cloud, we don't have to mess with AMIs or scaling issues
- Looker's data domain creating tool is better than anything we've seen
- LookML, Looker's specialized language is incredibly extensible and allows us to connect and visualize almost any data type

Verified User
C-Level Executive in Corporate
Education Management Company, 11-50 employeesCons
Chartio (discontinued)
- There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
- When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
- Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.

Verified User
Analyst in Information Technology
Retail Company, 51-200 employeesLooker
- Mobile viewing is HTML based, not always highly viewable.
- Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
- Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.

Verified User
Director in Finance and Accounting
Internet Company, 201-500 employeesPricing Details
Chartio (discontinued)
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0
Chartio (discontinued) Editions & Modules
Edition
Starter | $401 |
---|---|
Professional | $601 |
Organization | Contact sales team |
- per user/per month
- none
Additional Pricing Details
—Looker
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—Looker Editions & Modules
—
Additional Pricing Details
Must contact sales team for pricing.Likelihood to Renew
Chartio (discontinued)
Chartio (discontinued) 8.0
Based on 24 answers
Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.
User Researcher
WorkivaFinancial Services, 501-1000 employees
Looker
Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.

Verified User
Director in Corporate
Internet Company, 51-200 employeesUsability
Chartio (discontinued)
Chartio (discontinued) 7.6
Based on 6 answers
I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.

Verified User
Analyst in Information Technology
Information Technology and Services Company, 201-500 employeesLooker
Looker 8.1
Based on 12 answers
Nontechnical users can create reports easily. Can create customized reports individually or on the whole for the group. Slicing and dicing data through Looker fairly simple. Drill-downs are much better than anticipated. Especially heat map drill-downs, became most popular within the company, considering the company is a location analytics ad tech company.
Data Lord
PlaceIQInternet, 51-200 employees
Support Rating
Chartio (discontinued)
No score
No answers yet
No answers on this topic
Looker
Looker 7.9
Based on 16 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Data Analyst
Snap Inc.Information Technology and Services, 1001-5000 employees
Online Training
Chartio (discontinued)
Chartio (discontinued) 8.2
Based on 1 answer
I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)

Verified User
Director in Other
Internet Company, 11-50 employeesLooker
No score
No answers yet
No answers on this topic
Alternatives Considered
Chartio (discontinued)
Chartio so far has been the easiest BI tool to setup and has also been the most affordable. There are some other, great, BI tools out there but they were a bit to heavy handed for what we needed. Also - despite the high cost per user in Chartio, the other tools were still more expensive.

Verified User
C-Level Executive in Engineering
E-Learning Company, 11-50 employeesLooker
Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Vice President, Mobile technology
Bank of America Merrill LynchFinancial Services, 10,001+ employees
Scalability
Chartio (discontinued)
Chartio (discontinued) 6.8
Based on 2 answers
Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
Director of Sales and Marketing
VetSourceVeterinary, 51-200 employees
Looker
No score
No answers yet
No answers on this topic
Return on Investment
Chartio (discontinued)
No answers on this topic
Looker
- The platform allows you to create visual representations of your data and store them in charts, graphs and maps.
- Gives the business owner the flexibility to visualize their data in a real time manner, thereby enabling the business owner to be on top of their data and understand its dynamics.
Account Executive
GayTravelAirlines/Aviation, 11-50 employees