What users are saying about
Top Rated
280 Ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100
Top Rated
280 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.1 out of 100

Feature Set Ratings

  • Chartio (discontinued) ranks higher in 1 feature set: Data Discovery and Visualization
  • Looker ranks higher in 3 feature sets: BI Standard Reporting, Ad-hoc Reporting, Report Output and Scheduling

BI Standard Reporting

6.0

Chartio (discontinued)

60%
7.9

Looker

79%
Looker ranks higher in 3/3 features

Pixel Perfect reports

3.6
36%
14 Ratings
7.6
76%
53 Ratings

Customizable dashboards

7.7
77%
18 Ratings
8.3
83%
62 Ratings

Report Formatting Templates

6.7
67%
14 Ratings
7.8
78%
50 Ratings

Ad-hoc Reporting

5.7

Chartio (discontinued)

57%
7.7

Looker

77%
Looker ranks higher in 4/4 features

Drill-down analysis

6.9
69%
13 Ratings
7.9
79%
63 Ratings

Formatting capabilities

6.2
62%
12 Ratings
8.1
81%
62 Ratings

Integration with R or other statistical packages

3.1
31%
5 Ratings
7.1
71%
24 Ratings

Report sharing and collaboration

6.5
65%
13 Ratings
7.8
78%
64 Ratings

Report Output and Scheduling

3.4

Chartio (discontinued)

34%
7.6

Looker

76%
Looker ranks higher in 4/4 features

Publish to Web

2.7
27%
9 Ratings
8.0
80%
50 Ratings

Publish to PDF

6.2
62%
17 Ratings
7.4
74%
52 Ratings

Report Versioning

2.0
20%
5 Ratings
7.8
78%
39 Ratings

Report Delivery Scheduling

2.7
27%
12 Ratings
7.4
74%
59 Ratings

Data Discovery and Visualization

7.5

Chartio (discontinued)

75%
6.7

Looker

67%
Looker ranks higher in 2/3 features

Pre-built visualization formats (heatmaps, scatter plots etc.)

7.2
72%
15 Ratings
7.9
79%
60 Ratings

Location Analytics / Geographic Visualization

7.2
72%
12 Ratings
7.7
77%
52 Ratings

Predictive Analytics

8.0
80%
3 Ratings
4.6
46%
6 Ratings

Access Control and Security

Chartio (discontinued)

Feature Set Not Supported
N/A
7.3

Looker

73%
Looker ranks higher in 3/3 features

Multi-User Support (named login)

N/A
0 Ratings
7.4
74%
60 Ratings

Role-Based Security Model

N/A
0 Ratings
7.4
74%
57 Ratings

Multiple Access Permission Levels (Create, Read, Delete)

N/A
0 Ratings
7.1
71%
57 Ratings

Mobile Capabilities

Chartio (discontinued)

Feature Set Not Supported
N/A
6.2

Looker

62%
Looker ranks higher in 3/3 features

Responsive Design for Web Access

N/A
0 Ratings
7.2
72%
40 Ratings

Mobile Application

N/A
0 Ratings
5.0
50%
2 Ratings

Dashboard / Report / Visualization Interactivity on Mobile

N/A
0 Ratings
7.4
74%
37 Ratings

Attribute Ratings

  • Looker is rated higher in 3 areas: Likelihood to Recommend, Likelihood to Renew, Usability

Likelihood to Recommend

8.0

Chartio (discontinued)

80%
30 Ratings
8.1

Looker

81%
64 Ratings

Likelihood to Renew

8.0

Chartio (discontinued)

80%
24 Ratings
9.0

Looker

90%
4 Ratings

Usability

7.6

Chartio (discontinued)

76%
6 Ratings
8.1

Looker

81%
12 Ratings

Availability

8.6

Chartio (discontinued)

86%
4 Ratings

Looker

N/A
0 Ratings

Performance

7.3

Chartio (discontinued)

73%
2 Ratings

Looker

N/A
0 Ratings

Support Rating

Chartio (discontinued)

N/A
0 Ratings
7.9

Looker

79%
16 Ratings

Online Training

8.2

Chartio (discontinued)

82%
1 Rating

Looker

N/A
0 Ratings

Implementation Rating

7.3

Chartio (discontinued)

73%
2 Ratings

Looker

N/A
0 Ratings

Product Scalability

6.8

Chartio (discontinued)

68%
2 Ratings

Looker

N/A
0 Ratings

Likelihood to Recommend

Chartio (discontinued)

Chartio is a great tool for building presentable dashboards. It can export, you can add read-only access, and it has permissions levels by dashboard for users. There are other data analysis tools that help to analyze the data, but few allow for such a nice presentation
Kyle Epps | TrustRadius Reviewer

Looker

For less evolved reporting, it is not bad at all. It is not designed to scale, fully. I mean that as long as you do not intend to scale, it is a good product for your company. Log aggregation level reporting is not suited for Looker. Customer facing data reporting is. As long as the reporting is not too multi-dimensional, Looker is good.
Joe Hughes | TrustRadius Reviewer

Pros

Chartio (discontinued)

  • Direct linkage to our databases. Abstracts away the visualization layer so we can focus on the data and the queries.
  • Host of graphs and tools that permits all types of data visualizations.
  • Haven't quite used this yet, but there is a new embedding feature that will be very helpful so that we can embed the charts into a company central dash.
Anonymous | TrustRadius Reviewer

Looker

  • It's on-demand and in the cloud, we don't have to mess with AMIs or scaling issues
  • Looker's data domain creating tool is better than anything we've seen
  • LookML, Looker's specialized language is incredibly extensible and allows us to connect and visualize almost any data type
Anonymous | TrustRadius Reviewer

Cons

Chartio (discontinued)

  • There is not a last full month date range option. You can still get the range that you need, but the dashboards will have to be manually updated to exclusively display one whole month.
  • When building a chart, the area which displays your tables and fields is finite. You can't adjust the size to make it easier to see. They do allow a mouse-over to see the entire name of your table/field, but I would prefer to adjust the width.
  • Once you modify a query in the Custom Query tab, there doesn't seem to be a way to go back to using the U.I.
Anonymous | TrustRadius Reviewer

Looker

  • Mobile viewing is HTML based, not always highly viewable.
  • Basic operations can be difficult to achieve. There is a function called table calculations which allows this.
  • Running on a single server, the entire instance can slow down if even one user schedules a large dashboard.
Anonymous | TrustRadius Reviewer

Pricing Details

Chartio (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

$0

Chartio (discontinued) Editions & Modules

Edition
Starter$401
Professional$601
OrganizationContact sales team
  1. per user/per month
  2. none
Additional Pricing Details

Looker

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Starting Price

Looker Editions & Modules

Additional Pricing Details
Must contact sales team for pricing.

Likelihood to Renew

Chartio (discontinued)

Chartio (discontinued) 8.0
Based on 24 answers
Great customer support: You will receive an answer by email usually within 20-30 minutes. Not only that but our CSMs for Chartio go out of their way to help, they have even created charts for some of the less experienced users that wanted an example to work from. We have had nothing but great experiences with this team.
Devin Knight | TrustRadius Reviewer

Looker

Looker 9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
Anonymous | TrustRadius Reviewer

Usability

Chartio (discontinued)

Chartio (discontinued) 7.6
Based on 6 answers
I really like using Chartio. I use it on a daily basis for pulling data from different sources and combining data (the explore tab was a great idea for this use). I think I would give it 8/10 because there needs to be more documentation or maybe blog posts about things people are doing with it. I only have my own ideas about what to do /how to graph things. I know there are some articles, but it would be awesome to have a section on the neat dashboards people are building or how they show data in different ways. Another complaint is how much time it takes to load. I know our databases aren't set up precisely for Chartio and I have been creating data stores. But the data stores have so many more limitations that adds a whole new layer of frustration. Love the product, keep up the good work and the fast fixes.
Anonymous | TrustRadius Reviewer

Looker

Looker 8.1
Based on 12 answers
Nontechnical users can create reports easily. Can create customized reports individually or on the whole for the group. Slicing and dicing data through Looker fairly simple. Drill-downs are much better than anticipated. Especially heat map drill-downs, became most popular within the company, considering the company is a location analytics ad tech company.
Anson Abraham | TrustRadius Reviewer

Support Rating

Chartio (discontinued)

No score
No answers yet
No answers on this topic

Looker

Looker 7.9
Based on 16 answers
Looker support specialists are heroes. They are knowledgeable, smart, and always vouch for your success. The availability is super quick, and even if there is no current solution for my problem, they will address it and voice it as feedback for a product.
Jasmeet S Babra | TrustRadius Reviewer

Online Training

Chartio (discontinued)

Chartio (discontinued) 8.2
Based on 1 answer
I use self learning materials. Pretty helpful. I find myself having to go back to the "drilldown" instructions though, and have a hard time finding hidden variables on a dashboard, so perhaps there is room for intuitive improvements (or maybe I'm just being lazy)
Anonymous | TrustRadius Reviewer

Looker

No score
No answers yet
No answers on this topic

Alternatives Considered

Chartio (discontinued)

Chartio so far has been the easiest BI tool to setup and has also been the most affordable. There are some other, great, BI tools out there but they were a bit to heavy handed for what we needed. Also - despite the high cost per user in Chartio, the other tools were still more expensive.
Anonymous | TrustRadius Reviewer

Looker

Looker stacks up very well against the other tools we have evaluated and used. All the tools have their own pros and cons. Looker had a better edge in terms of visualizations when we chose to use it. After several updates, other tools began to have newer features. Looker still stands competitive.
Purav Vaidya | TrustRadius Reviewer

Scalability

Chartio (discontinued)

Chartio (discontinued) 6.8
Based on 2 answers
Chartio has worked well as our datawarehouse has rapidly expanded, and the usability/performance hasn't seemed to have suffered. What we haven't yet realized is additional savings from additional users. We have some dashboard needs for users who truly just view of a few charts, and the licensing structure hasn't yet been structured in a way that would support that type of approach...having 50 "core" licenses, and then potentially several hundred view only licenses for partners that would use the application infrequently.
Asa Pogrelis | TrustRadius Reviewer

Looker

No score
No answers yet
No answers on this topic

Return on Investment

Chartio (discontinued)

No answers on this topic

Looker

  • The platform allows you to create visual representations of your data and store them in charts, graphs and maps.
  • Gives the business owner the flexibility to visualize their data in a real time manner, thereby enabling the business owner to be on top of their data and understand its dynamics.
Greg Alder | TrustRadius Reviewer

Screenshots

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