What users are saying about
Top Rated
1820 Ratings
Top Rated
1820 Ratings
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Score 8.1 out of 100
1 Rating
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Score 8 out of 100

Feature Set Ratings

    Project Management

    7.5

    Confluence

    75%

    Fiserv Director

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 7/7 features

    Task Management

    7.7
    77%
    83 Ratings
    N/A
    0 Ratings

    Gantt Charts

    7.9
    79%
    12 Ratings
    N/A
    0 Ratings

    Scheduling

    7.2
    72%
    21 Ratings
    N/A
    0 Ratings

    Workflow Automation

    8.0
    80%
    55 Ratings
    N/A
    0 Ratings

    Mobile Access

    6.8
    68%
    80 Ratings
    N/A
    0 Ratings

    Search

    7.9
    79%
    103 Ratings
    N/A
    0 Ratings

    Visual planning tools

    7.3
    73%
    82 Ratings
    N/A
    0 Ratings

    Communication

    8.0

    Confluence

    80%

    Fiserv Director

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Chat

    6.4
    64%
    15 Ratings
    N/A
    0 Ratings

    Notifications

    8.5
    85%
    103 Ratings
    N/A
    0 Ratings

    Discussions

    8.0
    80%
    97 Ratings
    N/A
    0 Ratings

    Surveys

    7.0
    70%
    15 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    9.4
    94%
    97 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    6.0
    60%
    3 Ratings
    N/A
    0 Ratings

    Integrates with Gmail and Google Hangouts

    9.3
    93%
    7 Ratings
    N/A
    0 Ratings

    Integrates with Outlook

    9.6
    96%
    10 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    8.3

    Confluence

    83%

    Fiserv Director

    Feature Set Not Supported
    N/A
    Atlassian Confluence ranks higher in 8/8 features

    Versioning

    8.6
    86%
    89 Ratings
    N/A
    0 Ratings

    Video files

    7.6
    76%
    66 Ratings
    N/A
    0 Ratings

    Audio files

    8.1
    81%
    60 Ratings
    N/A
    0 Ratings

    Document collaboration

    8.4
    84%
    100 Ratings
    N/A
    0 Ratings

    Access control

    8.9
    89%
    98 Ratings
    N/A
    0 Ratings

    Advanced security features

    8.6
    86%
    74 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    8.0
    80%
    47 Ratings
    N/A
    0 Ratings

    Device sync

    8.2
    82%
    46 Ratings
    N/A
    0 Ratings

    Enterprise Content Management

    Confluence

    Feature Set Not Supported
    N/A
    7.1

    Fiserv Director

    71%
    Fiserv Director ranks higher in 12/12 features

    Content capture & imaging

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    File sync, storage & archiving

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Document management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Records management

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Content search & retrieval

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Enterprise content collaboration

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Content publishing & creation

    N/A
    0 Ratings
    6.0
    60%
    1 Rating

    Security, risk management & information governance

    N/A
    0 Ratings
    8.0
    80%
    1 Rating

    Contract lifecycle management

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Automated workflows

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Artificial intelligence

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Integration

    N/A
    0 Ratings
    7.0
    70%
    1 Rating

    Attribute Ratings

    • Atlassian Confluence is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Confluence

    83%
    122 Ratings
    8.0

    Fiserv Director

    80%
    1 Rating

    Likelihood to Renew

    9.8

    Confluence

    98%
    19 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Usability

    8.3

    Confluence

    83%
    12 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Availability

    9.0

    Confluence

    90%
    5 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Performance

    8.0

    Confluence

    80%
    9 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Support Rating

    6.0

    Confluence

    60%
    45 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Implementation Rating

    8.5

    Confluence

    85%
    6 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Configurability

    6.0

    Confluence

    60%
    1 Rating

    Fiserv Director

    N/A
    0 Ratings

    Ease of integration

    8.0

    Confluence

    80%
    4 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Product Scalability

    8.0

    Confluence

    80%
    2 Ratings

    Fiserv Director

    N/A
    0 Ratings

    Vendor post-sale

    8.0

    Confluence

    80%
    1 Rating

    Fiserv Director

    N/A
    0 Ratings

    Vendor pre-sale

    8.0

    Confluence

    80%
    1 Rating

    Fiserv Director

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
    Read full review

    Fiserv

    Great for financial institutions. Integrates well with the Fiserv Premier suite. Easily imports bank reports that are generated from the Fiserv Core banking system. Would like to see more dynamic of purging documents automatically. Would like to see more functionality that is native to the Fiserv Premier application rather than having to purchase additional modules to expand its functionality.
    Read full review

    Pros

    Atlassian

    • QUICK How-to Guides that can be generated and share instantly
    • One can subscribe to the pages and spaces and receive updates in the feed on their home page
    • Automatic Email notifications of new updates in the Confluence area
    • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
    Read full review

    Fiserv

    • Records retention
    • Electronic document workflow
    • Easily importing of electronic documents
    Read full review

    Cons

    Atlassian

    • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
    • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
    • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
    Read full review

    Fiserv

    • More refined configuration of when to purge documents (ex. would like to see the ability to more dynamically purge documents such as the ability to purge documents x number of years after a loan has been paid in full).
    • Include functionality that is native to the application without having to pay for additional modules (ex. ability to configure automatic importing of PDFs without using an index file requires a separate PDF Data Input Filter module).
    • Would like to see the ability to automatically populate the Institution number in Director Unity Client.
    • Would like to have seen Fiserv move off Internet Explorer faster than it has. Workflows will only appear as an option in Web Director if used in Internet Explorer.
    Read full review

    Pricing Details

    Confluence

    Starting Price

    $10 per month

    Editions & Modules

    Confluence editions and modules pricing
    EditionModules
    Free0.001
    Standard5.002
    Premium10.003
    EnterpriseContact Sales4
    Server10.005
    Server2700.006
    Server5300.007
    Server10,200.008
    Server19,800.009
    Server30,000.0010
    Server45,000.0011
    Server90,000.0012
    Server150,000.0013
    Data Center15,000.0014
    Data Center30,000.0015
    Data Center52,000.0016
    Data Center79,200.0017
    Data Center105,600.0018
    Data Center132,000.0019
    Data Center143,000.0020
    Data Center154,000.0021
    Data Center165,000.0022
    Data Center176,000.0023
    Data Center187,000.0024
    Data Center198,000.0025
    Data Center209,000.0026
    Data Center220,000.0027

    Footnotes

    1. Free for 10 Users
    2. Per User Per Month
    3. Per User Per Month
    4. none
    5. 10 Users - Perpetual License
    6. 25 Users - Perpetual License
    7. 50 Users - Perpetual License
    8. 100 Users - Perpetual License
    9. 250 Users - Perpetual License
    10. 500 Users - Perpetual License
    11. 2,000 Users - Perpetual License
    12. 10,000 Users - Perpetual License
    13. 10,001+ Users - Perpetual License
    14. 500 Users - Annually
    15. 1,000 Users - Annually
    16. 2,000 Users - Annually
    17. 3,000 Users - Annually
    18. 4,000 Users - Annually
    19. 5,000 Users - Annually
    20. 10,000 Users - Annually
    21. 15,000 Users - Annually
    22. 20,000 Users - Annually
    23. 25,000 Users - Annually
    24. 30,000 Users - Annually
    25. 35,000 Users - Annually
    26. 40,000 Users - Annually
    27. 40,001+ Users - Annually

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Fiserv Director

    Starting Price

    Editions & Modules

    Fiserv Director editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Atlassian

      I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
      Read full review

      Fiserv

      No answers on this topic

      Usability

      Atlassian

      Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.
      Read full review

      Fiserv

      No answers on this topic

      Reliability and Availability

      Atlassian

      I do not recall having outages or applications error so far, very reliable and available.
      Read full review

      Fiserv

      No answers on this topic

      Performance

      Atlassian

      Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
      Read full review

      Fiserv

      No answers on this topic

      Support Rating

      Atlassian

      This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
      Read full review

      Fiserv

      No answers on this topic

      Implementation Rating

      Atlassian

      Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
      This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
      Read full review

      Fiserv

      No answers on this topic

      Alternatives Considered

      Atlassian

      I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
      Read full review

      Fiserv

      We selected Director because it easily integrates with Fiserv Premier core banking system. We have been using Fiserv Director for over 12 years. We haven't evaluated alternatives since moving to Fiserv Director. We did use Metaviewer prior to Fiserv Director which didn't have nearly as much functionality as Director.
      Read full review

      Scalability

      Atlassian

      This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
      Read full review

      Fiserv

      No answers on this topic

      Return on Investment

      Atlassian

      • We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
      • While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
      • However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
      Read full review

      Fiserv

      • Increased efficiency for records retention adherence.
      • Allows staff to easily and quickly retrieve electronic documents.
      • Effectively electronically route documents that require tracking, approval, and storage using workflows.
      Read full review

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