What users are saying about

Confluence

Top Rated
722 Ratings

Confluence

Top Rated
722 Ratings
Score 7.9 out of 101

Add comparison

Likelihood to Recommend

Confluence

It works well for remote teams that need to communicate and keep track of many projects happening all at once. It keeps everything all in one place so that everyone can find things and we all know where stuff should go. If you are tracking KPIs using complicated formulas in excel, you will find it annoying to try and replicate that in confluence.
Holly Wallace Nielsen profile photo

Feature Rating Comparison

Project Management

Confluence
7.4
Task Management
Confluence
7.6
Gantt Charts
Confluence
7.3
Scheduling
Confluence
7.1
Workflow Automation
Confluence
7.9
Mobile Access
Confluence
6.8
Search
Confluence
7.6
Visual planning tools
Confluence
7.5

Communication

Confluence
7.8
Chat
Confluence
6.5
Notifications
Confluence
8.0
Discussions
Confluence
8.3
Surveys
Confluence
7.3
Internal knowledgebase
Confluence
8.9
Integrates with GoToMeeting
Confluence
5.9
Integrates with Gmail and Google Hangouts
Confluence
8.5
Integrates with Outlook
Confluence
8.9

File Sharing & Management

Confluence
8.3
Versioning
Confluence
8.6
Video files
Confluence
7.8
Audio files
Confluence
8.0
Document collaboration
Confluence
8.4
Access control
Confluence
8.5
Advanced security features
Confluence
8.1
Integrates with Google Drive
Confluence
8.4
Device sync
Confluence
8.2

Pros

  • Organizing content so that people can find what they are looking for.
  • Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
  • Letting people collaborate on documents simultaneously
  • notifying when a page has been updated
  • combining content with tasks so that things get done
Holly Wallace Nielsen profile photo

Cons

  • Sometimes search is overly inclusive or doesn't appear to be contextual, eg I may search for a keyword used frequently in a particular document, yet it appears lower in search results than others that use it less often.
  • Limiting searches, for example by business unit or time, can be clumsy or awkward to use.
  • Performance/speed.
Sean Scott profile photo

Likelihood to Renew

Confluence10.0
Based on 15 answers
Confluence remains well worth its support renewal price, and features continue to be improved and added. We are adding internal users to Confluence even without an internal push (which we hope to do within a year, where we expect a major uptake by labs)
Brian Scholer profile photo

Usability

Confluence9.2
Based on 4 answers
Overall I find Confluence to very pleasing to use. I don't feel like it's getting in the way of the task at hand. It just feels easy. Creating pages, editing pages, finding pages, sharing pages, exporting, printing, organizing all feel natural to me. Occasionally using certain macros can be cumbersome inside the WYSIWYG editor but for the most it's smooth.
Brian Scholer profile photo

Reliability and Availability

Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
No photo available

Performance

Confluence10.0
Based on 1 answer
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.
No photo available

Support

Confluence8.1
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Implementation

Confluence9.0
Based on 1 answer
Great process overall
No photo available

Alternatives Considered

I feel that Confluence performs better when it comes to managing security and user access than most other products. The WYSIWYG tools have a better feel to them, and I like the ability to perform formatting from the keyboard through shortcuts rather than relying on mouse clicks on the various formatting tools.
Sean Scott profile photo

Scalability

Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
No photo available

Return on Investment

  • I believe we've seen positive ROI with Confluence simply because it provides a repository of information necessary for the smooth operation of the organization.
  • We embraced Confluence into our organization's culture with "Wiki Fridays." We encourage people to spend a significant portion of their Friday capturing documentation from the preceding week's work. It's a good way to close out the week and summarize what took place.
Sean Scott profile photo

Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details