What users are saying about
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Top Rated
945 Ratings

Confluence

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Top Rated
945 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

Confluence

Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Chris Snelling, CFA | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Confluence
7.6
Task Management
Confluence
7.9
Gantt Charts
Confluence
7.8
Scheduling
Confluence
7.0
Workflow Automation
Confluence
7.6
Mobile Access
Confluence
7.6
Search
Confluence
7.6
Visual planning tools
Confluence
7.8

Communication

Confluence
8.0
Chat
Confluence
6.4
Notifications
Confluence
8.6
Discussions
Confluence
8.3
Surveys
Confluence
7.0
Internal knowledgebase
Confluence
9.0
Integrates with GoToMeeting
Confluence
6.0
Integrates with Gmail and Google Hangouts
Confluence
9.0
Integrates with Outlook
Confluence
9.4

File Sharing & Management

Confluence
8.4
Versioning
Confluence
9.1
Video files
Confluence
7.7
Audio files
Confluence
8.4
Document collaboration
Confluence
8.8
Access control
Confluence
8.7
Advanced security features
Confluence
8.7
Integrates with Google Drive
Confluence
7.5
Device sync
Confluence
8.2

Pros

Confluence

  • Organizing content so that people can find what they are looking for.
  • Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
  • Letting people collaborate on documents simultaneously
  • notifying when a page has been updated
  • combining content with tasks so that things get done
Holly Wallace Nielsen | TrustRadius Reviewer

Cons

Confluence

  • Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
  • Posting on Atlassian can also take more time than expected due to the plethora of options available.
  • Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
Alexandria Alvarez Gerbasi | TrustRadius Reviewer

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Charles Thomasset, MBA | TrustRadius Reviewer

Usability

Confluence

Confluence 8.4
Based on 9 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott | TrustRadius Reviewer

Performance

Confluence

Confluence 9.7
Based on 4 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Kaleb-John Loo | TrustRadius Reviewer

Support

Confluence

Confluence 8.5
Based on 20 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer | TrustRadius Reviewer

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor | TrustRadius Reviewer

Return on Investment

Confluence

  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann | TrustRadius Reviewer

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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