What users are saying about

Confluence

Top Rated
695 Ratings

Confluence

Top Rated
695 Ratings
Score 7.8 out of 101

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Likelihood to Recommend

Confluence

Atlassian Confluence is well suited for a knowledge base, where an organization can post their important documents and allow for collaboration among colleagues. It is also very good for storing documentation and disseminating information. The platform might be less appropriate to store generic company documents or anything that is not proprietary.

Feature Rating Comparison

Project Management

Confluence
7.4
Task Management
Confluence
7.5
Gantt Charts
Confluence
7.3
Scheduling
Confluence
7.1
Workflow Automation
Confluence
7.8
Mobile Access
Confluence
6.7
Search
Confluence
7.6
Visual planning tools
Confluence
7.5

Communication

Confluence
7.8
Chat
Confluence
6.5
Notifications
Confluence
8.0
Discussions
Confluence
8.3
Surveys
Confluence
7.3
Internal knowledgebase
Confluence
8.9
Integrates with GoToMeeting
Confluence
5.9
Integrates with Gmail and Google Hangouts
Confluence
8.5
Integrates with Outlook
Confluence
8.8

File Sharing & Management

Confluence
8.2
Versioning
Confluence
8.6
Video files
Confluence
7.8
Audio files
Confluence
7.9
Document collaboration
Confluence
8.4
Access control
Confluence
8.5
Advanced security features
Confluence
8.1
Integrates with Google Drive
Confluence
8.4
Device sync
Confluence
8.2

Pros

  • Atlassian Confluence organizes documents well. This is a strength in my opinion as our staff can search for documentation easily.
  • Atlassian Confluence also allows for various people to edit the same document. This helps with collaboration.
  • Atlassian Confluence has many products that can plug into the Confluence platform. We have various products that all work together and enable different functionality for our users.

Cons

  • They could provide support for more languages regarding the document where you have to add source code.
  • When you submit a new ticket regarding an improvement it has to reach a minimum amount of votes and sometimes when they do, they are ignored.

Likelihood to Renew

Confluence10.0
Based on 15 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

Usability

Confluence9.3
Based on 4 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.

Reliability and Availability

Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.

Performance

Confluence10.0
Based on 1 answer
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.

Support

Confluence8.1
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.

Implementation

Confluence9.0
Based on 1 answer
Great process overall

Alternatives Considered

Overall, I would say that I do like Confluence more than tools like Sharepoint and OneNote for the purposes that we are using it for (basic team collaboration, task assignment, and decision tracking). I prefer the document relationship navigation of Confluence over Sharepoint. You can see document titles and their children document titles in an easier way to browse than the folder structure I’m used to seeing in sharepoint. As far as OneNote goes, I find the sectioned page options (or page templates) in Confluence easier to use and manage than the free form OneNote pages I’ve used

Scalability

Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Return on Investment

  • Postive impact: Various document templates, document version history, clear and straightforward integration with JIRA.
  • Positive Impact: Give everyone in your office transparency including project reports, product requirements, roadmaps, and more.
  • Positive Impact: Capture all the data that’s scattered among countless apps and email inboxes in the same place. Give your teams, projects, and departments their own space to store work.

Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details