What users are saying about

Confluence

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Top Rated
749 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow'>Customer Verified: Read more.</a>
Top Rated
749 Ratings
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Score 7.9 out of 101

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Likelihood to Recommend

Confluence

Confluence is great at democratizing content creation, managing short projects or activities, and distributing content to a large audience. It falls down due to the lack of a content creation work flow, content findability, and viewing/editing Word/Excel documents within the platform.
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Feature Rating Comparison

Project Management

Confluence
7.3
Task Management
Confluence
7.3
Gantt Charts
Confluence
7.3
Scheduling
Confluence
7.1
Workflow Automation
Confluence
7.6
Mobile Access
Confluence
7.0
Search
Confluence
7.2
Visual planning tools
Confluence
7.6

Communication

Confluence
7.8
Chat
Confluence
6.5
Notifications
Confluence
7.9
Discussions
Confluence
8.2
Surveys
Confluence
7.3
Internal knowledgebase
Confluence
8.9
Integrates with GoToMeeting
Confluence
6.0
Integrates with Gmail and Google Hangouts
Confluence
8.5
Integrates with Outlook
Confluence
9.0

File Sharing & Management

Confluence
8.2
Versioning
Confluence
9.1
Video files
Confluence
7.4
Audio files
Confluence
8.1
Document collaboration
Confluence
8.3
Access control
Confluence
8.3
Advanced security features
Confluence
8.1
Integrates with Google Drive
Confluence
7.6
Device sync
Confluence
8.3

Pros

  • Live-editing. This was a key component for us as some of our teams were used to using Google Docs specifically for this feature.
  • Site-wide searching. The search tool is fantastic and does search document contents so it's not just metadata that is being queried.
  • Tie-in with other Atlassian products. We use JIRA for task and project management and being able to link Confluence pages to JIRA tickets or have JIRA Service Desk use Confluence as a Help Desk Knowledge Base for simple Tier 0 support was a key selling point for us.
  • Out-of-the-box templates. While you can definitely define your own templates for pages, the OOTB templates provided are sufficient for 90% of what we need. Meaning that documentation is standardized and simple for our users to create new pages or content.
Brian Taylor profile photo

Cons

  • Confluence as a whole is very resource intensive and runs extremely slowly. This was the main reason our team abandoned it as our scrum tracking solution.
  • The number of configuration options can cause the application to be confusing if you're wanting to tweak any of the defaults.
  • The relationship between Kanban, backlog and sprint views could be particularly counter-intuitive.
David McCann profile photo

Likelihood to Renew

Confluence10.0
Based on 15 answers
Very useful tool for cross collaboration and large scale planning
No photo available

Usability

Confluence9.2
Based on 4 answers
It's overall pretty straightforward and intuitive. You get a simple editing window that presents a live view of your formatted document, plus a toolbar for formatting options. If you're familiar with any word processing program (Google Docs, Word, etc) you should be able to master Confluence without much (if any) difficulty.
Sean Scott profile photo

Reliability and Availability

Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
No photo available

Performance

Confluence10.0
Based on 1 answer
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.
No photo available

Support

Confluence8.1
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.
Brian Scholer profile photo

Implementation

Confluence9.0
Based on 1 answer
Great process overall
No photo available

Alternatives Considered

Confluence was trying to be too much for our needs; we needed a scrum process management tool and Microsoft Visual Studio Team System turned out to have the exact set of features we needed.
David McCann profile photo

Scalability

Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
No photo available

Return on Investment

  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann profile photo

Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details