What users are saying about

Confluence

669 Ratings

Confluence

669 Ratings
Score 7.8 out of 101

Add comparison

Likelihood to Recommend

Confluence

Confluence makes it relatively easy to produce richly formatted documents for an organization. By making it easy, Confluence takes away many of the barriers individuals might find for not documenting procedures, etc. The key to success with Confluence is to configure an organizational structure efficiently from the outset. It becomes more difficult to change or reorganize once something is established, and can lead to poor search results of a fragmented document store.

Feature Rating Comparison

Project Management

Confluence
7.2
Task Management
Confluence
7.4
Gantt Charts
Confluence
7.2
Scheduling
Confluence
7.0
Workflow Automation
Confluence
7.6
Mobile Access
Confluence
6.5
Search
Confluence
7.4
Visual planning tools
Confluence
7.3

Communication

Confluence
7.7
Chat
Confluence
6.6
Notifications
Confluence
7.9
Discussions
Confluence
8.3
Surveys
Confluence
7.2
Internal knowledgebase
Confluence
8.8
Integrates with GoToMeeting
Confluence
5.8
Integrates with Gmail and Google Hangouts
Confluence
8.5
Integrates with Outlook
Confluence
8.8

File Sharing & Management

Confluence
8.2
Versioning
Confluence
8.5
Video files
Confluence
7.7
Audio files
Confluence
7.9
Document collaboration
Confluence
8.3
Access control
Confluence
8.4
Advanced security features
Confluence
8.0
Integrates with Google Drive
Confluence
8.4
Device sync
Confluence
8.1

Pros

  • Links right in from Jira
  • Easy to update pages and add information
  • Contacts you when others have made changes to certain pages

Cons

  • Feels like you're in Jira but it actually leaves Jira. Would be nice if you could move back and forth easily instead of using the browser back button
  • It's simplistic and I think they should keep it that way instead of complicating things

Likelihood to Renew

Confluence10.0
Based on 15 answers
Confluence remains well worth its support renewal price, and features continue to be improved and added. We are adding internal users to Confluence even without an internal push (which we hope to do within a year, where we expect a major uptake by labs)

Usability

Confluence9.4
Based on 4 answers
Overall I find Confluence to very pleasing to use. I don't feel like it's getting in the way of the task at hand. It just feels easy. Creating pages, editing pages, finding pages, sharing pages, exporting, printing, organizing all feel natural to me. Occasionally using certain macros can be cumbersome inside the WYSIWYG editor but for the most it's smooth.

Reliability and Availability

Confluence10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.

Performance

Confluence10.0
Based on 1 answer
Pages load quickly. If something closes abruptly (such as the browser), it lets us know when work needs to be reviewed/saved/deleted to avoid any unintentional overrides.

Support

Confluence8.2
Based on 3 answers
I have not had a lot of support experiences with Atlassian, but of the few I have, I wasn't very satisfied with the results. I found that multiple people would respond to the issue at various stages, requiring re-communication (even though the support system stores everything and shows it to both them and you). Often responses came at odd hours, resulting in 24+ hour turnaround on basic responses, even if you respond right away. Support often asks you to do things which require downtime, and don't seem sympathetic if your organization requires that downtime to be done off-hours. This makes it difficult to resolve issues in a timely manner, if at all.I must note that I have not opened a support incident with them in close to 2 years, and it's my understanding from colleagues that there has been much improvement. My comments and ratings reflect my older experiences.

Implementation

Confluence9.0
Based on 1 answer
Great process overall

Alternatives Considered

I think the only comparable product is Google docs. Google docs is a much simpler product, however, it doesn't have all of the features that confluence has. I think if confluence improved their UI to make it a little better, it can really improve.

Scalability

Confluence10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Return on Investment

  • Keeping many of the training documents and procedural processes in one location and in a single searchable base is efficient to say the least.
  • Integration with calendaring and HR programs provide economy of scale and uniformity of use.
  • Universal accessibility from many platforms minimize learning curves and increases adoption and regular use by staff.

Pricing Details

Confluence

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
Additional Pricing Details