What users are saying about
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Top Rated
869 Ratings

Confluence

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener noreferrer'>Customer Verified: Read more.</a>
Top Rated
869 Ratings
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Score 8.2 out of 101

Likelihood to Recommend

Confluence

Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
No photo available

Feature Rating Comparison

Project Management

Confluence
7.4
Task Management
Confluence
7.5
Gantt Charts
Confluence
7.6
Scheduling
Confluence
7.0
Workflow Automation
Confluence
7.4
Mobile Access
Confluence
7.6
Search
Confluence
7.4
Visual planning tools
Confluence
7.7

Communication

Confluence
7.9
Chat
Confluence
6.4
Notifications
Confluence
8.2
Discussions
Confluence
8.3
Surveys
Confluence
7.1
Internal knowledgebase
Confluence
9.2
Integrates with GoToMeeting
Confluence
6.0
Integrates with Gmail and Google Hangouts
Confluence
8.7
Integrates with Outlook
Confluence
9.2

File Sharing & Management

Confluence
8.2
Versioning
Confluence
9.2
Video files
Confluence
7.3
Audio files
Confluence
8.2
Document collaboration
Confluence
8.6
Access control
Confluence
8.6
Advanced security features
Confluence
8.4
Integrates with Google Drive
Confluence
6.9
Device sync
Confluence
8.3

Pros

Confluence

  • Confluence provides the ability to any employee to create content as they see fit, democratizing the content creation process
  • The parent and child relationships between pages makes organizing your content much easier.
  • If you're also using Jira as your task management software, the native integration allows you to work in both systems and share content and data between the two, seamlessly.
No photo available

Cons

Confluence

  • The tables feature is horrible. Really hard to edit, and make look nice. I end of just posting screen shots of excel.
  • It can be confusing and overwhelming for new users. I would not say it is intuitive.
Holly Wallace Nielsen profile photo

Likelihood to Renew

Confluence

Confluence 10.0
Based on 15 answers
Confluence remains well worth its support renewal price, and features continue to be improved and added. We are adding internal users to Confluence even without an internal push (which we hope to do within a year, where we expect a major uptake by labs)
Brian Scholer profile photo

Usability

Confluence

Confluence 8.4
Based on 9 answers
I wish that confluence had some easily configurable fields for sorting and the organization of entries.
Joshua Pekar profile photo

Reliability and Availability

Confluence

Confluence 10.0
Based on 2 answers
It is always on, always ready. It is very adaptable and reliable.
No photo available

Performance

Confluence

Confluence 9.7
Based on 4 answers
We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.
No photo available

Support

Confluence

Confluence 8.5
Based on 9 answers
I don't deal directly with support for Confluence, but the fact that my company has been using it for so many years must speak volumes about the customer support they provide. With a 200+ company, there are a lot of moving parts that need to be working at once, and if Confluence didn't have the ability to problem-solve for us, we would have left a long time ago.
Hilary Hobbs profile photo

Implementation

Confluence

Confluence 9.0
Based on 1 answer
Great process overall
No photo available

Alternatives Considered

Confluence

For our needs, Confluence absolutely blew both SharePoint and Google Docs out of the water. We were able to get more granular security than with SharePoint while maintaining the collaborative tool sets found in both SharePoint and Google Docs. Additionally, the integration into tools we already had in place, rather than needing to jerry-rig a solution that would "work", was a critical deciding factor.
Brian Taylor profile photo

Scalability

Confluence

Confluence 10.0
Based on 1 answer
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.
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Return on Investment

Confluence

  • At a previous company, Confluence made creation and resolution of support tickets across a large and distributed organization very manageable. This was a major positive impact in that it allowed efficient management of many different customer deployments in a responsive manner.
  • At my current company, Confluence would have had a negative impact do to the slowness of the product, adding a significant overhead for our small team to get things done.
David McCann profile photo

Pricing Details

Confluence

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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