Atlassian Confluence vs. iRise (discontinued)

I would recommend Atlassian Confluence for companies that want to have internal documentation and minimum governance processes to ensure documentation is useful and doesn't have a lot of duplicated and non-updated content. I wouldn't recommend Atlassian Confluence for companies with a low budget since this product might be a little costly (especially with add-ons).

Incentivized

I can keep up with our UX/UI designer using iRise, and he's on a Mac and loves the Sketch, inVision software. I often trump him, by having all the direct customer feedback in place. This also works well with Pragmatic Marketing's approach to software. Requirements can be coded in line with Pragmatic's Strategy to Tactical framework. Love this software!

Incentivized

• Cross product linking - If you use other Atlassian products then Atlassian Confluence is a no-brainer for your source of documentation, knowledge management etc. You can show previews of the linked asset natively E.g. showing a preview of a JIRA ticket in a Atlassian Confluence page.
• Simple editing - Though the features available may not be super complex right now, this does come with the benefit of making it easy to edit and create documents. Some documentation editors can be overwhelming, Atlassian Confluence is simple and intuitive.
• Native marketplace - If you want to install add-ons to your Atlassian Confluence space it's really easy. Admins can explore the Atlassian marketplace natively and install them to your instance in a few clicks. You can customise your Atlassian Confluence instance in many different ways using add-ons.

Incentivized

• Recently my client has to have hovers as an enhancement to the current app. I used irise to show them how it would look in the future and they didn't like it. Finally because of the irise wireframe they decided not to have the hover - which was good before it was too late.
• Client wanted a new interface to import Excel docs into the interface. I used irise to prototype the whole functionality.
• Irise has helped reduce discussion times a lot.

Incentivized

• UI Design is very simplistic and basic could make use of more visually interesting colour choices, layout choices, etc.
• Under the 'Content' menu, it defaults to having a landing page for all L1 and L2 category pages. Meaning as long as the broader content category has a sub-category, it still creates a separate landing page. In my team's case, this often creates blank pages, as we only fill out the page at the lowest sub-category (L3).
• Hyperlinks are traditionally shown as blue, however, this results into very monotonously blue pages in cases where a lot of information is being linked.

Incentivized

• When working on a complex page that has multiple sections with multiple views of each sections, it gets difficult to navigate to the section you want. It would be easier if there was a search functionality for searching the sections or components within the page.
• Drag and drop controls to have more properties. e.g. for a button. It would be easier if the properties included BorderStyle, BorderWidth, Color, BackColor etc. Currently, these options are not available on the properties and we have to use the formatting tool bar.

Incentivized

I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.

This platform solves the problem that enterprise software sales teams encounter, and iRise cuts to the chase. Sales people often say "do your magic thing with the prototype" and the customer gives immediate feedback, we change it on the fly

Incentivized

Great for organizing knowledge in a hierarchical format. Seamless for engineering and product teams managing software development. Helps in formatting pages effectively, reducing manual work. Tracks changes well and allows for easy rollbacks. Granular controls for who can view/edit pages. Search function is not great which needs improvement. Hire some google engineers

Incentivized

I do not recall having outages or applications error so far, very reliable and available.

Incentivized

We never worked against the tide while using Confluence. Everything loads considerably fast, even media components like videos (hosted on the platform or embed external videos from Youtube, for example). We are not using heavy media components a lot, but in the rare occasion we happen to use one we have no problems whatsoever.

Incentivized

This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Incentivized

Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).

This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!

Incentivized

We chose Atlassian Confluence over SharePoint because it's much more user-friendly and intuitive. Atlassian Confluence makes collaboration and knowledge sharing easier with its simpler interface and better search. While SharePoint can be powerful, it often feels clunky and complex, making it harder for our team to actually use it.

Incentivized

We have used iRise instead of tools like Word, Excel, Visio, and other diagram tools found online. iRise is good because I think it captures the good parts of all these packages into one. I am able to easily create diagrams and mockups in one software package instead of cobbling together a bunch of other solutions.

Incentivized

This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Incentivized

• The AI feature which lets me find relevant documents while reading one document is really beneficial.
• Centralising of knowledge systems is one of the key differentiators for large organisations.
• As long as folks keep using Google Docs and Atlassian Confluence, there is going to be a challenge in building a continuum.

Incentivized

• iRise allowed us to generate a very high fidelity mockup based on extensive business requirements gathered from stakeholders.
• This excellent mockup resulted in us being awarded a very large multi-year contract from a major corporation.

Incentivized