What users are saying about
Confluence
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Top Rated
1573 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.2 out of 100
Based on 1573 reviews and ratings
2 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 2 reviews and ratings
Feature Set Ratings
Project Management

7.5
Confluence
75%
livepro
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 7/7 features
Atlassian Confluence ranks higher in 7/7 features
Task Management

7.6
76%
82 Ratings
N/A
0 Ratings
Gantt Charts

7.9
79%
12 Ratings
N/A
0 Ratings
Scheduling

7.2
72%
21 Ratings
N/A
0 Ratings
Workflow Automation

8.0
80%
54 Ratings
N/A
0 Ratings
Mobile Access

6.9
69%
80 Ratings
N/A
0 Ratings
Search

7.8
78%
102 Ratings
N/A
0 Ratings
Visual planning tools

7.5
75%
81 Ratings
N/A
0 Ratings
Communication

8.0
Confluence
80%
livepro
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Chat

6.4
64%
15 Ratings
N/A
0 Ratings
Notifications

8.6
86%
102 Ratings
N/A
0 Ratings
Discussions

7.9
79%
96 Ratings
N/A
0 Ratings
Surveys

7.0
70%
15 Ratings
N/A
0 Ratings
Internal knowledgebase

9.3
93%
96 Ratings
N/A
0 Ratings
Integrates with GoToMeeting

6.0
60%
3 Ratings
N/A
0 Ratings
Integrates with Gmail and Google Hangouts

9.3
93%
7 Ratings
N/A
0 Ratings
Integrates with Outlook

9.6
96%
10 Ratings
N/A
0 Ratings
File Sharing & Management

8.2
Confluence
82%
livepro
Feature Set Not Supported
N/A
Atlassian Confluence ranks higher in 8/8 features
Atlassian Confluence ranks higher in 8/8 features
Versioning

8.6
86%
88 Ratings
N/A
0 Ratings
Video files

7.7
77%
65 Ratings
N/A
0 Ratings
Audio files

8.0
80%
59 Ratings
N/A
0 Ratings
Document collaboration

8.5
85%
99 Ratings
N/A
0 Ratings
Access control

8.8
88%
97 Ratings
N/A
0 Ratings
Advanced security features

8.5
85%
73 Ratings
N/A
0 Ratings
Integrates with Google Drive

7.9
79%
46 Ratings
N/A
0 Ratings
Device sync

8.0
80%
45 Ratings
N/A
0 Ratings
Attribute Ratings
- livepro is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend

8.3
Confluence
83%
121 Ratings
9.1
livepro
91%
2 Ratings
Likelihood to Renew

9.7
Confluence
97%
19 Ratings
livepro
N/A
0 Ratings
Usability

8.3
Confluence
83%
12 Ratings
livepro
N/A
0 Ratings
Availability

9.0
Confluence
90%
5 Ratings
livepro
N/A
0 Ratings
Performance

8.0
Confluence
80%
9 Ratings
livepro
N/A
0 Ratings
Support Rating

6.6
Confluence
66%
45 Ratings
livepro
N/A
0 Ratings
Implementation Rating

8.4
Confluence
84%
6 Ratings
livepro
N/A
0 Ratings
Product Scalability

8.0
Confluence
80%
2 Ratings
livepro
N/A
0 Ratings
Likelihood to Recommend
Confluence
Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Senior System Engineer
Wipro LimitedInformation Technology & Services, 10,001+ employees
livepro
The great thing about livepro is you can structure your content the way that suits your organisation. livepro are there to support you in deciding what may work best for your team, it is not a one size fits all solution. The system allows you to write complex processes in a simplified view so staff can easily navigate to the solution they need. The 'rocket' knowledge object allows your processes that have a lot of variation to be written up in a simple decision tree setup, taking your staff to the right outcome every time.
Process Support Co-ordinator
Silver Chain GroupHospital & Health Care, 1001-5000 employees
Pros
Confluence
- QUICK How-to Guides that can be generated and share instantly
- One can subscribe to the pages and spaces and receive updates in the feed on their home page
- Automatic Email notifications of new updates in the Confluence area
- The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
Software Integration Tester
WirecardFinancial Services, 501-1000 employees
livepro
- Easy to use--livepro is used by our casuals (who have never used the system before) and also our more knowledgeable and experienced staff, all in the same capacity.
- Positive and engaging training--before implementing livepro, we had on-the-ground training with the livepro team and they have provided us with ongoing support ever since.
- Anything is possible--livepro encourages users to experiment and to create a system that is unique to their organization/department and to always think outside the box.
Senior Customer Service Officer
Singleton CouncilGovernment Administration, 51-200 employees
Cons
Confluence
- Some of the components can be a little clunky to use and configure on pages.
- I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.

Verified User
C-Level Executive in Information Technology
Computer Software Company, 11-50 employeeslivepro
- Feedback module. I'm scratching for things to record in cons here. The feedback module could be improved by having further display options - being able to preview feedback without clicking into it. However, livepro have taken this feedback on board and are already looking at ways to improve.
- Admin/roles. The current way to set up the roles/permissions is clunky however this is not a space you need to use often. I'm looking forward to the new and improved version that is being worked on.
Process Support Co-ordinator
Silver Chain GroupHospital & Health Care, 1001-5000 employees
Pricing Details
Confluence
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per month
Confluence Editions & Modules
On-premise Edition
Server | 10.001 |
---|---|
Server | 2700.002 |
Server | 5300.003 |
Server | 10,200.004 |
Server | 19,800.005 |
Server | 30,000.006 |
Server | 45,000.007 |
Server | 90,000.008 |
Server | 150,000.009 |
Data Center | 15,000.0010 |
Data Center | 30,000.0011 |
Data Center | 52,000.0012 |
Data Center | 79,200.0013 |
Data Center | 105,600.0014 |
Data Center | 132,000.0015 |
Data Center | 143,000.0016 |
Data Center | 154,000.0017 |
Data Center | 165,000.0018 |
Data Center | 176,000.0019 |
Data Center | 187,000.0020 |
Data Center | 198,000.0021 |
Data Center | 209,000.0022 |
Data Center | 220,000.0023 |
- 10 Users - Perpetual License
- 25 Users - Perpetual License
- 50 Users - Perpetual License
- 100 Users - Perpetual License
- 250 Users - Perpetual License
- 500 Users - Perpetual License
- 2,000 Users - Perpetual License
- 10,000 Users - Perpetual License
- 10,001+ Users - Perpetual License
- 500 Users - Annually
- 1,000 Users - Annually
- 2,000 Users - Annually
- 3,000 Users - Annually
- 4,000 Users - Annually
- 5,000 Users - Annually
- 10,000 Users - Annually
- 15,000 Users - Annually
- 20,000 Users - Annually
- 25,000 Users - Annually
- 30,000 Users - Annually
- 35,000 Users - Annually
- 40,000 Users - Annually
- 40,001+ Users - Annually
SaaS Edition
Free | 0.001 |
---|---|
Standard | 5.002 |
Premium | 10.002 |
Enterprise | Contact Sales |
- Free for 10 Users
- Per User Per Month
- none
Additional Pricing Details
—livepro
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
—livepro Editions & Modules
—
Additional Pricing Details
Please contact as for a quote based on your requirements. We price our products and plans per user and only when that user accesses knowledge in that montly period.Likelihood to Renew
Confluence
Confluence 9.7
Based on 19 answers
I am confident that Atlassian can come with additional and innovative macros and functions to add value to Confluence. In 6 months, Atlassian transformed a good collaborative tools into a more comprehensive system that can help manage projects and processes, as well as "talk" with other Atlassian products like Jira. We are in fact learning more about Jira to evaluate a possible fit to complement our tool box.
Director, Project/Process Management
Lehigh UniversityHigher Education, 1001-5000 employees
livepro
No score
No answers yet
No answers on this topic
Usability
Confluence
Confluence 8.3
Based on 12 answers
Confluence can - and in my personal opinion, it will - be a bit hard to use in the first moment. Atlassian is a great company and is eager to help you with any question you have, though. The interface seems to be a bit clumsy at first but the customization options are enough to make it easier and simpler. In general, Confluence is easy to use when you understand what each section does, but this can take a while.

Verified User
Analyst in Information Technology
Computer Software Company, 10,001+ employeeslivepro
No score
No answers yet
No answers on this topic
Reliability and Availability
Confluence
Confluence 9.0
Based on 5 answers
I do not recall having outages or applications error so far, very reliable and available.
Senior R&D Eng. Technologist
Trilliant IncTelecommunications, 201-500 employees
livepro
No score
No answers yet
No answers on this topic
Performance
Confluence
Confluence 8.0
Based on 9 answers
Pages load very quickly, which makes it useful for quickly obtaining information. The search functionality is also very quick and is able to parse through all of the documents to provide the most relevant results for the query. Other information based software gets bogged down, but so far Atlassian Confluence maintains its performance.
Senior Firmware Engineer
Spirent CommunicationsTelecommunications, 1001-5000 employees
livepro
No score
No answers yet
No answers on this topic
Support Rating
Confluence
Confluence 6.6
Based on 45 answers
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeeslivepro
No score
No answers yet
No answers on this topic
Implementation Rating
Confluence
Confluence 8.4
Based on 6 answers
Overall, I am very satisfied with the initial implementation (and the subsequent upgrades and implementations made over the years).
This product has never rose to the level of being an major issue at an executive level. It has quietly and valiantly done it's job for our company!
Chief Innovation Officer
Versatile CreditFinancial Services, 11-50 employees
livepro
No score
No answers yet
No answers on this topic
Alternatives Considered
Confluence
I haven't use any other software that I could compare to AtlassianConfluence. The closest one would be Sharepoint, but it's a different beast. Sharepoint has more feature, but it's a lot harder to use and understand. Furthermore like many Microsoft solutions the UI is terrible and very difficult to understand sometimes. Atlassian Confluence is just plain easy to use.
Senior Web Team Lead
AlithyaComputer Games, 10,001+ employees
livepro
SharePoint did not have the functionality that livepro does. We attempted to create a knowledge hub in SharePoint but were left disappointed.
Senior Customer Service Officer
Singleton CouncilGovernment Administration, 51-200 employees
Scalability
Confluence
Confluence 8.0
Based on 2 answers
This tool is very adaptable. So much so we use it for three completely separate projects, in three very different ways.

Verified User
Consultant in Marketing
Insurance Company, 51-200 employeeslivepro
No score
No answers yet
No answers on this topic
Return on Investment
Confluence
- We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
- While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
- However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.
Manager, Information Technology
Engineering InnovationIndustrial Automation, 51-200 employees
livepro
- livepro has improved our right first time response for our customer contact center. In the first six months of going live, our RFT response increased to the 60th percentile from 50 percent.
- One source of truth--our customer service team is confident in the answers they are providing and that they can rely on the accuracy and quality of information.
- Providing a superior level of customer service--as the team becomes more efficient in using the system, they are processing more calls and creating more meaningful outcomes for our customers. The teams percentage of missed (abandoned) calls has dropped from 4.26 percent to 3 percent since implementation of livepro.
Senior Customer Service Officer
Singleton CouncilGovernment Administration, 51-200 employees