Confluence vs Ansible

• QUICK How-to Guides that can be generated and share instantly
• One can subscribe to the pages and spaces and receive updates in the feed on their home page
• Automatic Email notifications of new updates in the Confluence area
• The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability

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• Agentless. For our implementation, this is the single biggest factor. If we have to touch the machine and install an agent before we can start managing it, that's already too much effort and slows us down.
• Re-entrant. This is not unique to Ansible, but certainly a huge improvement over custom scripts and such. Because it's such a huge effort to make scripts re-entrant, most of our scripts did not allow an elegant way to recover on failure. Manually cleaning up the half-attempt and re-trying is still too cumbersome, and being able to just re-run Ansible is a great improvement!
• Infrastructure as code. This is new to Ansible, and there are still a few minor bugs with their AWS modules, but it's been a huge help being able to define our infrastructure in an Ansible playbook, commit it to source control, and use one tool for all our DevOps tasks.

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• Some of the components can be a little clunky to use and configure on pages.
• I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.

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• Ansible Tower is a paid service, which can be annoying at times. But that is understandable, as it requires an additional level of support from the Ansible team to develop.
• There is a decently large learning curve for someone not familiar with setting up Unix environments. However, there is a very large support community with tons of documentation, so it's not a dealbreaker.

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• We've gone from folders and folders of Word documents and PDFs into a single system with a search feature to bring all of our data together and trackable
• While onboarding took a bit longer for the company (to switch from a Word document centric mindset - to a web-based one), overall the company has embraced the features and power of Confluence within the working stack
• However, as costs continue to climb for the Atlassian product, we are forced to continue our evaluation of the product - with replacing it a remote possibility if it begins to outprice its usefulness to us.

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• We have been able to deploy solutions to client issues without impacting uptime.
• Most system administration tasks have been automated so I am now free to work on architectural improvements or customer support.
• Our customer support has improved thanks to Ansible as it has allowed me more time away from repetitive system activities so I may assist with customer questions and application testing.

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