Atlassian Jira is a project management tool, featuring an interactive timeline for mapping work items, dependencies, and releases, Scrum boards for agile teams, and out-of-the-box reports and dashboards.
$81.85
per month 10 users
PractiTest
Score 8.0 out of 10
N/A
PractiTest is presented as a cloud-based test management tool that provides its customers with an end-to-end system to meet testing and QA needs. It is described by the vendor as flexible but methodological, enabling organizations to ensure visibility and communication at all levels. The solution aims to help users and project development teams streamline and manage their testing processes, while providing management with a clear and simple view of their project status at all times.
I've used many different Test Case Repository tools, and while each of them has its perks, I like the capabilities of PractiTest best. When creating a test in qTest for example, you can only input information into the fields provided, and you have everything set up in a folder …
The Jira software works well for managing scrum boards and allocating resources to a task. When your Epics and Issues are set up properly, it can give you a good idea of where your team stands and the trajectory of your project. It is not the ideal solution if you need to provide documentation and support to people outside of your product teams or organization. It would benefit from having a public documentation or repository feature.
PractiTest works GREAT as a test case repository. It is very easy to gather metrics, filter, and sort based on custom fields. We were able to work with the API to pull our automation results in as well. The support team is always very quick with their responses and monitors the "in-app chat." They are very open to answering questions, providing best practice materials, and looking for additional feedback. If you already have a central location for all of your test cases and testing needs, then I guess you probably wouldn't need to add another. However, PractiTest has high capability and potential, so if it's set up properly you can easily save time managing your tests.
This is because Jira Software generates a huge profit for an affordable price. Having a tool that makes team management transparent and effective is very valuable.
In addition, the renewal of Jira Software and all Atlassian tools is predictable and clear, as the prices are published on the Atlassian website and there is no pyramid of intermediaries.
JIRA Software is a pretty complex tool. We have a project manager for JIRA who onboarded us, created our board, and taught us the basics. I think it would have been pretty overwhelming to learn without her. JIRA offers so much functionality that I'm not aware of -- I constantly need to Google or ask others about existing features. Also, although they are all under the Atlassian umbrella, I find it difficult to switch between JIRA Software and Confluence.
Our JIRA support is handled internally by members of our Product Support team. It is not supported by a 3rd party. Our internal support will always sent out notifications for downtime which is usually done on the weekend unless it is required to fix a bug/issue that is affecting the entire company. Downtime is typically 3-4 hours and then once the maintenance is complete, another broadcast email is sent out informing the user community that the system is now available for use.
The chat button is available to anyone who logs into PractiTest. In my experience, the support has always been very quick, very friendly, and very thorough. They make sure that your question is answered in a way that you understand it. They also provide documentation of best practices so you are never left hanging on what to do next.
One of their strong points i stheir documentation. Almost all of the basic set up needed within JIRA is available online through atlassian and its easy to find and very precise. The more critical issues need to be addressed as well and hence the rating of 8 instead of a 9.
Take your time implementing Jira. Make sure you understand how you want to handle your projects and workflows. Investing more time in the implementation can pay off in a long run. It basically took us 5 days to define and implement correctly, but that meant smooth sailing later on.
Jira Software has more integrations and has more features than many of its competitors. While some of its competitors do have better UI/UX than Jira Software, they have improved this greatly over time. Atlassian also acquired Trello years ago, so that adds better user interfaces to the system. They do also offer a pretty in-depth library of how to customize the platform that others don't.
I've used many different Test Case Repository tools, and while each of them has its perks, I like the capabilities of PractiTest best. When creating a test in qTest for example, you can only input information into the fields provided, and you have everything set up in a folder tree structure. With PractiTest, we are able to create custom fields and filter our tests based on those fields to provide more accurate information in a readily available format while quickly searching for the filter instead of through a folder tree. TestRail did not appear to meet our needs as a company. It just didn't have the potential that we found with PractiTest. Zephyr for example worked seamlessly with Jira, which is really nice since that is what we use for the most part. However since we cater to many different clients, we needed an external Test Case repository so we could use something that wasn't tied to 1 Jira instance.