10 Ratings
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Score 8 out of 100
17 Ratings
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Score 7.8 out of 100

Likelihood to Recommend

Auvik

Auvik works great for discovering a network, listing assets, documenting device connectivity details, and capturing configurations of many common network devices. It is more suited for larger or complex networks. It is probably overkill for small, flat networks with only a handful of network devices. We are very satisfied with their support.
Mike Erhart | TrustRadius Reviewer

Barracuda RMM (formerly Managed Workplace)

With a lot of fine-tuning, it works very well to keep the Tier 2 team aware of almost any variable of interest of notification from your servers. You can automate scripts to deploy based on these events. It's cut down the amount of time spent digging around for answers or sifting through logs. Software deployment could use a lot of work for simplicity. We opted for other apps to accomplish this. The helpdesk function may work for those needing something basic, but again, we opted for a full ITSM based on ITIL. It works well for Remote Desktop Support, even for support on the fly for those who don't have the Premium Desktop app installed.
Justin Soungie | TrustRadius Reviewer

Pros

Auvik

  • Network discovery
  • Network mapping
  • Network troubleshooting
  • SNMP monitoring
Drew Hackworth | TrustRadius Reviewer

Barracuda RMM (formerly Managed Workplace)

  • Very good reporting. We provide monthly reports to our customers on remote access, patching, etc.
  • Multiple methods of remote access. This is helpful because different scenarios require different remote access methods.
  • The site is easy to navigate/manage. There is not a big learning curve for new employees.
Anonymous | TrustRadius Reviewer

Cons

Auvik

  • Connector is somewhat difficult to install.
  • Lacks true network monitoring capabilities.
  • Needs a better database of equipment and what should be monitored on said equipment right out of the box.
Jeff Aiken | TrustRadius Reviewer

Barracuda RMM (formerly Managed Workplace)

  • Sometimes when using Premium Remote it says that the wrong password was entered but the password is auto-filled by the program, not the user.
Ashley Beal | TrustRadius Reviewer

Support Rating

Auvik

No score
No answers yet
No answers on this topic

Barracuda RMM (formerly Managed Workplace)

Barracuda RMM (formerly Managed Workplace) 5.4
Based on 5 answers
We've tried many times to work with support to accomplish various tasks in the system with minimal responsiveness and success. Most of what we have accomplished has been without support and through trial/error.
Justin Soungie | TrustRadius Reviewer

Alternatives Considered

Auvik

We felt like Auvik provided much more detailed connectivity information than Traverse. In our specific environment, Auvik was less expensive than Traverse.I really meant IT Glue's product, Network Glue. My techs were already in love with Auvik as this product was being developed. We use IT Glue for documentation and we might choose different if we had to make the decision today.We've used What's Up Gold in the past and it was great as a monitoring product. I'm sure they have continued to develop more capabilities, but Auvik was stronger to us when focused on primarily network devices.
Mike Erhart | TrustRadius Reviewer

Barracuda RMM (formerly Managed Workplace)

AVG Managed Workplace has more tools and features. The pre-existing templates and alerts are working properly while Continuum does not even provide service like that. There are some specific tools to work with and they are super easy to complete the task, for example, you can show what was replaced for your client. You can do it with others and even with Excel, but with table grid view mode of AVG will help you to do it more easily.
Ramin Sultanov | TrustRadius Reviewer

Return on Investment

Auvik

  • Better customer experiences
  • Simplicity addressing network concerns
  • Automated network discovery and documentation
Drew Hackworth | TrustRadius Reviewer

Barracuda RMM (formerly Managed Workplace)

  • Saves time for employees which saves money for the company.
  • Easy to sell something that gives peace of mind to a customer knowing someone is watching their stuff 24/7.
Anonymous | TrustRadius Reviewer

Pricing Details

Auvik

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Barracuda RMM (formerly Managed Workplace)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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