Auvik vs. ConnectWise Automate

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Auvik
Score 8.4 out of 10
N/A
Auvik's cloud-based network management and monitoring software gives users insight into the networks they manage, and automates complex and time-consuming network tasks. Real-time network mapping and inventory mean users know what's where, even as users move. Automated config backup and restore on network devices means the user can mitigate network risk with no manual effort. And Auvik TrafficInsights shows who’s on the network, which apps they’re using, and where their traffic is going.N/A
ConnectWise Automate
Score 7.8 out of 10
N/A
ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.
$700
Pricing
AuvikConnectWise Automate
Editions & Modules
No answers on this topic
Agents
$1.00-$6.00
per month/per agent
Implementation Fee
$700
Offerings
Pricing Offerings
AuvikConnectWise Automate
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
AuvikConnectWise Automate
Considered Both Products
Auvik
Chose Auvik
Auvik's license structure is simple and affordable. Auvik's license is based on total network devices in your network. They charge only for total number of Switches, Routers, firewalls and Wireless controllers in your network. All other devices license would be free of charge
Chose Auvik
Auvik was the best overall feature set, pricing model, ease of setup, and great technical support.
Chose Auvik
Auvik is easier to deploy and more powerful
Chose Auvik
With very little setup time and no ongoing maintenance on my end, Auvik has been the only choice for me. I have not had to give up any features that I needed using them over the other guys
Chose Auvik
Far and above easier, simpler, cleaner
Chose Auvik
Auvik doesn't compare to anything else with its ability to map out a visual map-out network.
Chose Auvik
Auvik supports a much wider range of devices, has more capabilities, and is easier to set up and manage. Cisco prime doesn’t have near the advanced GUI and easy to ease menu that Auvik provides. Many of the advanced Cisco Prime server settings require you use the command line …
Chose Auvik
The Network Discovery (probe) portion of Automate doesn't work as well as advertised and expected. PRTG and Domotz are fledgling products compared to Auvik.
ConnectWise Automate

No answer on this topic

Top Pros
Top Cons
Features
AuvikConnectWise Automate
Network Performance Monitoring
Comparison of Network Performance Monitoring features of Product A and Product B
Auvik
7.7
106 Ratings
7% below category average
ConnectWise Automate
-
Ratings
Automated network device discovery9.5105 Ratings00 Ratings
Network monitoring8.8106 Ratings00 Ratings
Baseline threshold calculation7.783 Ratings00 Ratings
Alerts8.4105 Ratings00 Ratings
Network capacity planning7.683 Ratings00 Ratings
Packet capture analysis7.265 Ratings00 Ratings
Network mapping8.4104 Ratings00 Ratings
Customizable reports4.678 Ratings00 Ratings
Wireless infrastructure monitoring7.485 Ratings00 Ratings
Hardware health monitoring7.696 Ratings00 Ratings
Monitoring Tasks
Comparison of Monitoring Tasks features of Product A and Product B
Auvik
-
Ratings
ConnectWise Automate
6.1
21 Ratings
18% below category average
Remote monitoring00 Ratings7.321 Ratings
Network device monitoring00 Ratings5.120 Ratings
Management Tasks
Comparison of Management Tasks features of Product A and Product B
Auvik
-
Ratings
ConnectWise Automate
6.3
21 Ratings
13% below category average
Patch Management00 Ratings5.920 Ratings
Policy-based automation00 Ratings6.921 Ratings
Best Alternatives
AuvikConnectWise Automate
Small Businesses
NinjaOne
NinjaOne
Score 9.1 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Medium-sized Companies
Nmap
Nmap
Score 8.8 out of 10
NinjaOne
NinjaOne
Score 9.1 out of 10
Enterprises
Nmap
Nmap
Score 8.8 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
AuvikConnectWise Automate
Likelihood to Recommend
8.5
(118 ratings)
7.5
(58 ratings)
Likelihood to Renew
9.8
(2 ratings)
10.0
(4 ratings)
Usability
7.3
(1 ratings)
7.0
(4 ratings)
Availability
9.1
(1 ratings)
-
(0 ratings)
Performance
8.2
(1 ratings)
3.0
(4 ratings)
Support Rating
9.6
(4 ratings)
7.0
(14 ratings)
Online Training
-
(0 ratings)
9.0
(3 ratings)
Implementation Rating
-
(0 ratings)
5.0
(2 ratings)
Configurability
-
(0 ratings)
10.0
(1 ratings)
Ease of integration
-
(0 ratings)
7.0
(1 ratings)
Product Scalability
9.1
(1 ratings)
-
(0 ratings)
Vendor post-sale
10.0
(1 ratings)
-
(0 ratings)
Vendor pre-sale
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
AuvikConnectWise Automate
Likelihood to Recommend
Auvik Networks Inc.
Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network. Also for customer who has distributed networks spreaded across worldwide or nation wide, Auvik is well suited since it does not need any on-premise setup at each site except for a collector. For customer who has already adopted and used cloud network and hosting services, Auvik is better as Auvik is also fully cloud based offering
Read full review
ConnectWise
I recommend it to all IT colleagues; regardless of the size of the PCs with which you work most of the time, the application allows connection stability between computers that make it possible to continue working or taking care of the infrastructure from afar.
Read full review
Pros
Auvik Networks Inc.
  • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
  • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
  • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
Read full review
ConnectWise
  • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
  • Computer/server monitoring with thresholds and warning
  • Search - tracking down computers when you have many by name, logged in user, IP
  • End user ticket raising is built into the tray icon which make access really easy
Read full review
Cons
Auvik Networks Inc.
  • The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
  • Better global settings that can be pushed to multiple client organizations
  • Security groups/RBAC for user permissions across multiple clients
  • Ability to change the URL
Read full review
ConnectWise
  • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
  • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
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Likelihood to Renew
Auvik Networks Inc.
Because it's an amazing product.
Read full review
ConnectWise
The primary reason for this rating is that ConnectWise Automate is currently so integral to our operations that moving away would involve more man hours than we would realistically have to invest. However, ConnectWise Automate is also completely capable of meeting all of our business needs and customizable to the point where if something is not meeting those needs out of the box, it can be modified to do what we want. From only installing software on machines if a different software package exists, to push a new version of that software is available, to check if credentials for user/machine have been updated to our new standards and then updating them if they have not, ConnectWise Automate is capable of doing everything we ask of it.
Read full review
Usability
Auvik Networks Inc.
The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
Read full review
ConnectWise
Basic use of the product is fairly easy. Information about the machines you manage can be found in customizable dashboards, which can be unique for each user, and, therefore, properly suited to the users' needs/job function. This is not a 10 because some of the interfaces are very clunky (Patch Management), and some features are not intuitive and not well documented (reporting). Scripting and Patch Management have a fairly steep learning curve (For structure in patch management and syntax in scripting), but once learned, they work well.
Read full review
Reliability and Availability
Auvik Networks Inc.
We have never had a major outage or impact that was noticeable.
Read full review
ConnectWise
No answers on this topic
Performance
Auvik Networks Inc.
Pages can be slow to load on larger sites but tends to be fine for most clients.
Read full review
ConnectWise
It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
Read full review
Support Rating
Auvik Networks Inc.
Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
Read full review
ConnectWise
ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses. It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
Read full review
Online Training
Auvik Networks Inc.
No answers on this topic
ConnectWise
The Online training has been re-done and needs a lot more work. When you look at training in different roles, it shows a lot of the same topics but no explanation to what is different about them. Several times that topics are the exact same, but they make you re-take the same information for a different topic, instead of marking that you have already completed that portion of training.
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Implementation Rating
Auvik Networks Inc.
No answers on this topic
ConnectWise
Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
Read full review
Alternatives Considered
Auvik Networks Inc.
Auvik can stand up against any of the big network management and monitoring solutions on the market. I've implemented and used SolarWinds at many organizations for over 15 years. The paradigm that SolarWinds, PRTG, Prime, etc., work under is completely different than Auvik. It's apparent that Auvik was aiming to solve a different problem and built that solution from the ground up. For any organization responsible for multiple other organizations' infrastructure, Auvik is invaluable in comparison to the other products listed.
Read full review
ConnectWise
I believe the monitoring and alerts in Continuum command is better, but [ConnectWise Automate (formerly LabTech)] does have stronger scripting, and perhaps a better interface. N-Central is inferior on all fronts to both. I did not make the purchasing decision. I would myself likely pick Continuum if I had to make a on the spot choice.
Read full review
Scalability
Auvik Networks Inc.
Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
Read full review
ConnectWise
No answers on this topic
Return on Investment
Auvik Networks Inc.
  • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
Read full review
ConnectWise
  • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
  • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
  • We found the pricing to be very competitive.
  • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
Read full review
ScreenShots

Auvik Screenshots

Screenshot of Displays the big network picture to narrow down possible devices to investigate. Auvik pulls data from sources like CDP, LLDP, and forwarding tables to meticulously model the Layer 1 network diagram. Layers 2 and 3 are built from ARP tables, IP assignments, and VLAN associations to show what’s on the network, where it is, and how it’s connected.Screenshot of Auvik’s automated inventory uses network protocols to detect and capture full details for every device on the network including make and model, serial number, IP address, and the physical switchport the device is connected to. If the device is known but not its location, Auvik can e find the device and every other device it’s connected to.Screenshot of Auvik pulls lifecycle data from supported  devices to show whether they’re on current or expired support contracts, whether there are more up-to-date software versions available, if devices are eligible to receive critical security updates, and if devices are still available for purchase.Screenshot of As soon as it’s deployed, Auvik begins monitoring the network with over 50 pre-configured alerts tuned to industry best practices and ranging from informational to emergency. And pre-configured alerts can be tweaked, add to, and how often notifications are sent can be changed.Screenshot of Auvik TrafficInsights leverages machine learning and traffic classification to show which applications—like Dropbox, Netflix, or Slack—or protocols are using up the bulk of the network’s bandwidth.Screenshot of Auvik centralizes syslog for all network devices and they can be viewed directly from the device dashboard for more context, to more quickly troubleshoot network issues.

ConnectWise Automate Screenshots

Screenshot of Monitor: Find problemsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of