What users are saying about
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Top Rated
105 Ratings

Auvik

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Top Rated
105 Ratings
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Score 9 out of 100
162 Ratings
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Score 7.8 out of 100

Feature Set Ratings

    Network Performance Monitoring

    7.6

    Auvik

    76%

    ConnectWise Automate

    Feature Set Not Supported
    N/A
    Auvik ranks higher in 10/10 features

    Automated network device discovery

    8.1
    81%
    82 Ratings
    N/A
    0 Ratings

    Network monitoring

    8.3
    83%
    82 Ratings
    N/A
    0 Ratings

    Baseline threshold calculation

    7.5
    75%
    65 Ratings
    N/A
    0 Ratings

    Alerts

    7.9
    79%
    81 Ratings
    N/A
    0 Ratings

    Network capacity planning

    7.2
    72%
    67 Ratings
    N/A
    0 Ratings

    Packet capture analysis

    7.1
    71%
    50 Ratings
    N/A
    0 Ratings

    Network mapping

    8.0
    80%
    80 Ratings
    N/A
    0 Ratings

    Customizable reports

    6.8
    68%
    59 Ratings
    N/A
    0 Ratings

    Wireless infrastructure monitoring

    7.3
    73%
    66 Ratings
    N/A
    0 Ratings

    Hardware health monitoring

    7.6
    76%
    76 Ratings
    N/A
    0 Ratings

    Monitoring Tasks

    Auvik

    Feature Set Not Supported
    N/A
    7.8

    ConnectWise Automate

    78%
    ConnectWise Automate (formerly LabTech) ranks higher in 5/5 features

    Remote monitoring

    N/A
    0 Ratings
    7.6
    76%
    16 Ratings

    Network device monitoring

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Multiple Server Monitoring

    N/A
    0 Ratings
    7.9
    79%
    16 Ratings

    Multi-device monitoring

    N/A
    0 Ratings
    8.1
    81%
    15 Ratings

    Automated alerts and notifications

    N/A
    0 Ratings
    8.1
    81%
    16 Ratings

    Management Tasks

    Auvik

    Feature Set Not Supported
    N/A
    7.6

    ConnectWise Automate

    76%
    ConnectWise Automate (formerly LabTech) ranks higher in 4/4 features

    Patch Management

    N/A
    0 Ratings
    7.2
    72%
    15 Ratings

    Service configuration management

    N/A
    0 Ratings
    7.5
    75%
    15 Ratings

    Software and hardware inventory

    N/A
    0 Ratings
    8.3
    83%
    16 Ratings

    Policy-based automation

    N/A
    0 Ratings
    7.4
    74%
    16 Ratings

    Reporting

    Auvik

    Feature Set Not Supported
    N/A
    7.8

    ConnectWise Automate

    78%
    ConnectWise Automate (formerly LabTech) ranks higher in 4/4 features

    Performance data reports

    N/A
    0 Ratings
    8.1
    81%
    15 Ratings

    Customizable reporting

    N/A
    0 Ratings
    8.6
    86%
    14 Ratings

    Data visualization

    N/A
    0 Ratings
    7.6
    76%
    14 Ratings

    Risk analysis

    N/A
    0 Ratings
    7.0
    70%
    13 Ratings

    Security

    Auvik

    Feature Set Not Supported
    N/A
    6.9

    ConnectWise Automate

    69%
    ConnectWise Automate (formerly LabTech) ranks higher in 3/3 features

    Data backup and recovery

    N/A
    0 Ratings
    5.5
    55%
    10 Ratings

    Antivirus and malware management

    N/A
    0 Ratings
    6.9
    69%
    15 Ratings

    Administrator access control

    N/A
    0 Ratings
    8.2
    82%
    13 Ratings

    Attribute Ratings

    • Auvik is rated higher in 5 areas: Likelihood to Recommend, Likelihood to Renew, Usability, Performance, Support Rating

    Likelihood to Recommend

    8.7

    Auvik

    87%
    95 Ratings
    7.9

    ConnectWise Automate

    79%
    53 Ratings

    Likelihood to Renew

    9.1

    Auvik

    91%
    1 Rating
    8.0

    ConnectWise Automate

    80%
    3 Ratings

    Usability

    7.3

    Auvik

    73%
    1 Rating
    3.2

    ConnectWise Automate

    32%
    3 Ratings

    Availability

    9.1

    Auvik

    91%
    1 Rating

    ConnectWise Automate

    N/A
    0 Ratings

    Performance

    8.2

    Auvik

    82%
    1 Rating
    3.0

    ConnectWise Automate

    30%
    8 Ratings

    Support Rating

    9.2

    Auvik

    92%
    3 Ratings
    8.2

    ConnectWise Automate

    82%
    26 Ratings

    Online Training

    Auvik

    N/A
    0 Ratings
    7.1

    ConnectWise Automate

    71%
    2 Ratings

    Implementation Rating

    Auvik

    N/A
    0 Ratings
    7.3

    ConnectWise Automate

    73%
    2 Ratings

    Product Scalability

    9.1

    Auvik

    91%
    1 Rating

    ConnectWise Automate

    N/A
    0 Ratings

    Likelihood to Recommend

    Auvik

    We find Auvik is well suited for smaller networks. Larger networks tend to get cluttered in the dashboard. You can zoom in but the 64,000 foot view can look overwhelming. The ability to filer network segments was eyeopening in the presentation and will be something we will likely start following up on
    Tim Smith | TrustRadius Reviewer

    ConnectWise Automate

    We heavily rely on it's automation and ability to run script for pushing additional tools and fixes to client end points. However, creating scripts is not particularly intuitive. We have only 1 person on staff that can setup scripts, and we have to use an outside vendor for more advanced work. We recently started using AutoElevate to handle UAC, and we have a script that allows us to push it to new client end points easily.
    Erik Metzler | TrustRadius Reviewer

    Pros

    Auvik

    • Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
    • Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
    • Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    • Desktop sharing / view with chat to the operator, file sharing and pass-through for keyboard strokes
    • Computer/server monitoring with thresholds and warning
    • Search - tracking down computers when you have many by name, logged in user, IP
    • End user ticket raising is built into the tray icon which make access really easy
    Anonymous | TrustRadius Reviewer

    Cons

    Auvik

    • Feature request platform needs more management, I see lots of duplicates.
    • Pressing enter after typing my password should move to the 2FA screen, seems like an easy fix but still not.
    • Deploy on an RPi! Making sub-100$ Auvik appliances would be great instead of relying on workstations or containers.
    Marc-André Largie | TrustRadius Reviewer

    ConnectWise Automate

    • They have conflicting scheduling paradigms. When scheduling patching for clients, the 1st Friday is interpreted as the very first Friday of the month, even if this is the 1st of the month. For scripting, the 1st Friday of the month is interpreted as the 1st Friday of the 1st FULL WEEK of the month. This makes no sense to have two different interpretations, and makes it unreliable to schedule recurring scripts to fall when recurring maintenance does. The scripts need to be done manually because of this.
    • There is no way to dictate reboot orders for patch policies. This tied directly in with my first point. We have some clients that require reboot orders. This is not possible without having different patch policies for each server and specifying a time this way. But, there aren't small enough increments of time to make this reliable, plus patching duration might vary. Excluding reboots with patching and scheduling reboot scripts fixes this. However, this can't be done once on a recurring schedule due to the different scheduling paradigms already discussed. We have to schedule these manually each month.
    Adam Friedli | TrustRadius Reviewer

    Pricing Details

    Auvik

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Auvik Editions & Modules

    Additional Pricing Details

    ConnectWise Automate

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    $700

    ConnectWise Automate Editions & Modules

    Edition
    Implementation Fee$700
    Agents$1.00-$6.002
    1. none
    2. per month/per agent
    Additional Pricing Details

    Likelihood to Renew

    Auvik

    Auvik 9.1
    Based on 1 answer
    Because it's an amazing product.
    Matt Kopp | TrustRadius Reviewer

    ConnectWise Automate

    ConnectWise Automate 8.0
    Based on 3 answers
    Support and the Speed of supporting the latest technology is the main reason for not giving this a 10. But the product is powerful and flexible. The best way that I can sum it up is "You can get out of it what you put in to it"
    Jack Skinner | TrustRadius Reviewer

    Usability

    Auvik

    Auvik 7.3
    Based on 1 answer
    The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    ConnectWise Automate 3.2
    Based on 3 answers
    The UI is pretty confusing. There are Right-clicks, ctrl+clicks, Shift clicks, it's all very convoluted. With the latest gussying up, it's now arguably prettier, but very slow... I dread using it now...
    Scott Sanford | TrustRadius Reviewer

    Reliability and Availability

    Auvik

    Auvik 9.1
    Based on 1 answer
    We have never had a major outage or impact that was noticeable.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    No score
    No answers yet
    No answers on this topic

    Performance

    Auvik

    Auvik 8.2
    Based on 1 answer
    Pages can be slow to load on larger sites but tends to be fine for most clients.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    ConnectWise Automate 3.0
    Based on 8 answers
    It used to be great, but then they broke reporting, speed and responsiveness with version 11 and the new Patch Manager. It's really bad and their support people are way behind on fixing so many bugs. They have really gone downhill. If they don't get it together soon, we'll start looking around.
    Ian Hansen | TrustRadius Reviewer

    Support Rating

    Auvik

    Auvik 9.2
    Based on 3 answers
    Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    ConnectWise Automate 8.2
    Based on 26 answers
    ConnectWise Automate lets you manage more endpoints, with enhanced productivity and improved service, all without increasing expenses.It can manage patches and updates across thousands of computers. We also use it for customized monitoring and alerting on workstations and servers. Monitoring is really robust and granular. It does a great job of gathering a TON of data about the network, and that data is searchable. There are a bunch of different reports built in. Integrates with Manage, Control, and other applications. It does a ton of stuff out of the box, and has endless customization options.
    Asfer Bin Saleh | TrustRadius Reviewer

    Online Training

    Auvik

    No score
    No answers yet
    No answers on this topic

    ConnectWise Automate

    ConnectWise Automate 7.1
    Based on 2 answers
    LabTech online training is very very thorough in training and helping individuals understand the theory and practical side of using a Remote Monitoring & Management. The training has multiple methods of explaining each section which helps to re-enforce everything about the Training Modules. I have had some Engineers lose their interest after a number of modules because they said that it was too much, that was too similar. I've found that the training is tailored towards a technical background but the Sales training does help NON technical individuals familiarize themselves with the Remote Monitoring and Management components and how it relates to Managed Services.
    Carson Hagan, ITILv3 | TrustRadius Reviewer

    Implementation Rating

    Auvik

    No score
    No answers yet
    No answers on this topic

    ConnectWise Automate

    ConnectWise Automate 7.3
    Based on 2 answers
    Start small and learn the in's and out's before making policies and rolling things out company wide. Ask the questions of why if you don't agree with something or your company does things a different way. Usually they are done a certain way for a reason. Start simple with roll out and slowly enable or add on the functionality that is needed.
    Jack Skinner | TrustRadius Reviewer

    Alternatives Considered

    Auvik

    Coding your own network monitors won't scale up without a team. I would rather do less work for more time aka money. What's more to say here, Auvik is a GUI, Monitor, Reporting system, Remote access tool, Password storage, mass tool, and more all in one, well worth the price tag.
    Sean Grossnicklaus | TrustRadius Reviewer

    ConnectWise Automate

    The Continuum RMM is very simplistic in comparison to Automate. The scripting engine in Continuum doesn't compare at all with the scripting in Automate. Continuum has a single level of agent grouping (all agents for a client are in a single group). For clients that have 100's of endpoints across many locations this gets messy. In Automate, you can create 'sites' under each client and move systems into them to not only organize, but to allow running of scripts on those groups.Unlike Continuum, Automate allows you to dynamically add systems to groups. Each group can be configured to run certain scripts, perform tasks or monitor for something specific. An example would be servers with SQL server. You could add these to a group based on SQL being installed and then monitor for specific SQL related events. The remote control in Automate has proven to be much faster and more reliable than LogMeIn that is used in Continuum.
    David Wertz, CHSP | TrustRadius Reviewer

    Scalability

    Auvik

    Auvik 9.1
    Based on 1 answer
    Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring.On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.
    Anonymous | TrustRadius Reviewer

    ConnectWise Automate

    No score
    No answers yet
    No answers on this topic

    Return on Investment

    Auvik

    • the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.
    Brad Kiehne | TrustRadius Reviewer

    ConnectWise Automate

    • We found we were able to provide good monitoring of our customers sites which was an objective. However, that came at a significant time investment that never seemed to be finished.
    • We were able to negotiate a price that worked for us for an up-front purchase which was nice.
    • We found the pricing to be very competitive.
    • Bottom line for us was despite the pros of the product, we found other RMM solutions to be a better overall "value" due to not having to dedicate technicians to maintaining the product.
    Anonymous | TrustRadius Reviewer

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