Auvik vs. ServiceNow IT Asset Management

Auvik is well suited for managed service customers and small-scale SMB customers who do not have enough technical resource to manage and monitor their network. Also for customer who has distributed networks spreaded across worldwide or nation wide, Auvik is well suited since it does not need any on-premise setup at each site except for a collector. For customer who has already adopted and used cloud network and hosting services, Auvik is better as Auvik is also fully cloud based offering

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• Auvik is the big pic tool of choice for network diagramming, helps layout of our network infrastructure, and we'll know immediately the status of the devices that are successfully communicating, and those that may have, for example, credentials issues.
• Auvik's "Traffic Insights" are key accelerators for intuitively isolating and resolving traffic-related issues quickly and easily, and the historical information makes it simpler to deduce what aspects may need replacement, capacity improvement, or possibly even re-architecture.
• Auvik integration tools are excellent solution enhancers - that are of particular interest to our company, as we make use of MS Teams and Connectwise products; we would like to see some features to integrate to ServiceNow as well.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• The map is not easy to quickly zoom in and out of or pan around. Usually requires a lot of filter toggling. Keyboard shortcuts for this would be nice.
• Better global settings that can be pushed to multiple client organizations
• Security groups/RBAC for user permissions across multiple clients
• Ability to change the URL

Incentivized

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

Because it's an amazing product.

Incentivized

The program can be a bit unwieldy at times, however the majority of information is displayed in a readable and friendly way. The maps and popup information box from the bottom can be harder to use on a smaller screen but on a 1080p+ display tends to work fine.

Incentivized

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

We have never had a major outage or impact that was noticeable.

Incentivized

Pages can be slow to load on larger sites but tends to be fine for most clients.

Incentivized

Fast response and knowledgeable. If the technician does not know, they will look for the information and get back to you.

Incentivized

Auvik can stand up against any of the big network management and monitoring solutions on the market. I've implemented and used SolarWinds at many organizations for over 15 years. The paradigm that SolarWinds, PRTG, Prime, etc., work under is completely different than Auvik. It's apparent that Auvik was aiming to solve a different problem and built that solution from the ground up. For any organization responsible for multiple other organizations' infrastructure, Auvik is invaluable in comparison to the other products listed.

Remedy for one was a tool to be installed on my computer whereas ServiceNow is a web-based tool and is available to use everywhere since it's a SaaS offering. Next is reporting which you have to use formulas in remedy but you have that good UI for easy report creation

Incentivized

Auvik has worked on sites with 15+ offices connected with VPN's and we have not encountered any issues with the monitoring. On larger sites the map can be a bit cumbersome to read however it can be cleaned up easily with device filters.

Incentivized

• the ROI for Auvik comes from the time it saves in updating documentation and onboarding, new clients. We no longer have to spend a day investigating a network and documenting it, this is life and up to date so you always have true information for reporting and troubleshooting.

Incentivized

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized