<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
41 Ratings
6 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.3 out of 100

SAP Customer Data Solutions

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
Top Rated
41 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.4 out of 100

Feature Set Ratings

    Identity Management

    9.1

    Avatier Identity Anywhere

    91%

    SAP Customer Data Solutions

    Feature Set Not Supported
    N/A
    Avatier Identity Anywhere ranks higher in 5/5 features

    ID-Management Access Control

    9.0
    90%
    3 Ratings
    N/A
    0 Ratings

    ID Management Single-Sign On (SSO)

    9.6
    96%
    2 Ratings
    N/A
    0 Ratings

    Password Management

    8.8
    88%
    4 Ratings
    N/A
    0 Ratings

    Account Provisioning and De-provisioning

    8.9
    89%
    3 Ratings
    N/A
    0 Ratings

    ID Management Workflow Automation

    9.1
    91%
    3 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Avatier Identity Anywhere is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.3

    Avatier Identity Anywhere

    93%
    6 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    28 Ratings

    Likelihood to Renew

    Avatier Identity Anywhere

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    7 Ratings

    Usability

    Avatier Identity Anywhere

    N/A
    0 Ratings
    8.2

    SAP Customer Data Solutions

    82%
    6 Ratings

    Availability

    Avatier Identity Anywhere

    N/A
    0 Ratings
    9.0

    SAP Customer Data Solutions

    90%
    31 Ratings

    Performance

    Avatier Identity Anywhere

    N/A
    0 Ratings
    8.4

    SAP Customer Data Solutions

    84%
    12 Ratings

    Support Rating

    Avatier Identity Anywhere

    N/A
    0 Ratings
    8.6

    SAP Customer Data Solutions

    86%
    14 Ratings

    In-Person Training

    Avatier Identity Anywhere

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    1 Rating

    Online Training

    Avatier Identity Anywhere

    N/A
    0 Ratings
    7.3

    SAP Customer Data Solutions

    73%
    6 Ratings

    Implementation Rating

    Avatier Identity Anywhere

    N/A
    0 Ratings
    7.5

    SAP Customer Data Solutions

    75%
    12 Ratings

    Likelihood to Recommend

    Avatier

    Ease of use and a very customer focused catalog process. Would like service now functionality implemented with the tool so teams can user 1 work tool to work from. The access governance process is very well designed and extremely useful for our organization to be able to identify users that have the inappropriate access levels for their current roles
    Read full review

    SAP

    SAP Customer Data Solutions can be used in scenarios with thousands of users having access to different devices types and using different social providers to log in the users. This solution is not well suited to small sites with basic integrations.
    Read full review

    Pros

    Avatier

    • It allows users to reset their passwords on their own.
    • It allows our users to request access to VPN and shared drive on their own.
    • It allows us to terminate accounts quickly and easily.
    Read full review

    SAP

    • Profile orchestration capability has enhanced customer engagement by allowing customers to collaborate with the team and other clients in a single location.
    • SAP Customer Data Solutions unifies holistic client profiles whether known, unknown, online, or offline to one solution.
    • Insight activation is another great aspect of SAP Customer Data Solutions, which enhances in-the-moment decision-making in real-time.
    Read full review

    Cons

    Avatier

    • The only issue I have come across is that if a user begins to reset their password, but doesn't remember all of their security questions, sometimes the tool triggers a reset even if they didn't successfully reset themselves. This becomes a problem in an environment that has password complexity requirements, such as not being able to change your password again within a 24 hour period.
    Read full review

    SAP

    • Nothing obvious. Some editors and traffickers want a more detailed analytics package. Gigya reports are pretty basic. There is a strong need for more advanced analytics and automated reports.
    • We have talked to Gigya about it, and they are working on it.
    Read full review

    Pricing Details

    Avatier Identity Anywhere

    Starting Price

    $150 per user/month

    Editions & Modules

    Avatier Identity Anywhere editions and modules pricing
    EditionModules
    Avatier Identity Anywhere User Lifecycle Management5.001
    Avatier Identity Anywhere Password Management1.502
    Avatier Identity Anywhere Single Sign-On (SSO)2.003
    Avatier Identity Anywhere Access Governance3.004

    Footnotes

    1. per user/month
    2. per user/month
    3. per user/month
    4. per user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required $5,000

    Additional Details

    Volume discounts available for customers over 3,000 employees Educational/Non-Profit Pricing Available Upon Request

    SAP Customer Data Solutions

    Starting Price

    Editions & Modules

    SAP Customer Data Solutions editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Avatier

      No answers on this topic

      SAP

      It's worth it to us to have Gigya support these lower tier platforms. I might conceivably switch to another product that could do this as well and would consider supporting Facebook and Twitter directly in-house.
      Read full review

      Usability

      Avatier

      No answers on this topic

      SAP

      We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
      Read full review

      Reliability and Availability

      Avatier

      No answers on this topic

      SAP

      Like I have mentioned, I have never discovered any drawback on SAP Customer Data Solutions. It’s readily available 24/7/12/365 with no downtime. I am sure if there would some time in the future, the vendor support team will rapidly solve the issue.
      Read full review

      Performance

      Avatier

      No answers on this topic

      SAP

      There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
      Read full review

      Support Rating

      Avatier

      No answers on this topic

      SAP

      We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
      Read full review

      Online Training

      Avatier

      No answers on this topic

      SAP

      They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
      Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
      Read full review

      Implementation Rating

      Avatier

      No answers on this topic

      SAP

      There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
      Read full review

      Alternatives Considered

      Avatier

      At the time that we implemented the solution Avatier appeared to be the best solution and has continued to meet our needs in this space
      Read full review

      SAP

      SALESmanago CDP & Marketing Automation doesn't cover all WYSIWYG email editor tools, which makes it less effective to send high volume outbound emails, unlike SAP Customer Data Solutions which has all the mentioned tools making it independent.
      Read full review

      Return on Investment

      Avatier

      • The main positive is the number of calls into our help desk or LAN team have gone down to a few calls a week; instead of the masses going to them on a daily basis.
      Read full review

      SAP

      • It is mainly the user experience at the authentication platform that we provide for our customers.
      • We observed the seamless login to our mobile application with the social application login. This provides a shorter login time over at the payment counter.
      Read full review

      Screenshots

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