Avatier Identity Anywhere vs. SAP Customer Data Solutions

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Avatier Identity Anywhere
Score 7.0 out of 10
Enterprise companies (1,001+ employees)
The vendor aims to deliver seamless workforce access while maintaining security. Avatier Identity Anywhere is a passwordless IGA solution that includes: user self service and HR driven lifecycle management universal workflow experience with push notification service catalog with asset budgeting & tracking access governance with risk scoring and SOD rule support SSO with SCIM support for Just in Time (JIT) provisioning…
$1.50
per user/month
SAP Customer Data Solutions
Score 8.3 out of 10
N/A
The SAP Customer Data Cloud, based on Gigya (acquired by SAP in 2017) is a product suite that allows users to identify consumers, business customers, or partners across devices and channels to drive registrations and engagement; manage access, permission, and consent; and transform data into unified customer profiles.N/A
Pricing
Avatier Identity AnywhereSAP Customer Data Solutions
Editions & Modules
Avatier Identity Anywhere Password Management
$1.50
per user/month
Avatier Identity Anywhere Single Sign-On (SSO)
$2
per user/month
Avatier Identity Anywhere Access Governance
$3
per user/month
Avatier Identity Anywhere User Lifecycle Management
$5
per user/month
No answers on this topic
Offerings
Pricing Offerings
Avatier Identity AnywhereSAP Customer Data Solutions
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup Fee$5,000 per installationNo setup fee
Additional DetailsVolume discounts available for customers over 3,000 employees Educational/Non-Profit Pricing Available Upon Request
More Pricing Information
Community Pulse
Avatier Identity AnywhereSAP Customer Data Solutions
Top Pros
Top Cons
Features
Avatier Identity AnywhereSAP Customer Data Solutions
Identity Management
Comparison of Identity Management features of Product A and Product B
Avatier Identity Anywhere
8.9
5 Ratings
10% above category average
SAP Customer Data Solutions
-
Ratings
ID-Management Access Control9.03 Ratings00 Ratings
ID Management Single-Sign On (SSO)9.62 Ratings00 Ratings
Password Management7.84 Ratings00 Ratings
Account Provisioning and De-provisioning8.93 Ratings00 Ratings
ID Management Workflow Automation9.13 Ratings00 Ratings
Tag Management
Comparison of Tag Management features of Product A and Product B
Avatier Identity Anywhere
-
Ratings
SAP Customer Data Solutions
7.6
28 Ratings
13% below category average
Tag library00 Ratings7.627 Ratings
Tag variable mapping00 Ratings7.625 Ratings
Ease of writing custom tags00 Ratings7.726 Ratings
Rules-driven tag execution00 Ratings7.526 Ratings
Tag performance monitoring00 Ratings7.725 Ratings
Page load times00 Ratings7.626 Ratings
Mobile app tagging00 Ratings7.425 Ratings
Library of JavaScript extensions00 Ratings7.524 Ratings
Audience Segmentation & Targeting
Comparison of Audience Segmentation & Targeting features of Product A and Product B
Avatier Identity Anywhere
-
Ratings
SAP Customer Data Solutions
7.7
28 Ratings
11% below category average
Standard visitor segmentation00 Ratings7.728 Ratings
Behavioral visitor segmentation00 Ratings7.827 Ratings
Traffic allocation control00 Ratings7.427 Ratings
Website personalization00 Ratings7.826 Ratings
Customer Data Management
Comparison of Customer Data Management features of Product A and Product B
Avatier Identity Anywhere
-
Ratings
SAP Customer Data Solutions
7.7
29 Ratings
14% below category average
Account Scoring00 Ratings7.327 Ratings
Customer Data Governance00 Ratings7.828 Ratings
Data Connectors00 Ratings7.629 Ratings
Data Enhancement00 Ratings7.729 Ratings
Data Ingestion00 Ratings7.529 Ratings
Data Storage00 Ratings7.829 Ratings
Data Visibility00 Ratings7.629 Ratings
Event Data00 Ratings7.527 Ratings
Identity Resolution00 Ratings7.927 Ratings
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Avatier Identity AnywhereSAP Customer Data Solutions
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Score 9.2 out of 10
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Score 8.9 out of 10
Medium-sized Companies
RSA Access Manager (Discontinued)
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Score 10.0 out of 10
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Score 8.9 out of 10
Enterprises
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Score 10.0 out of 10
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User Ratings
Avatier Identity AnywhereSAP Customer Data Solutions
Likelihood to Recommend
9.2
(6 ratings)
8.0
(59 ratings)
Likelihood to Renew
-
(0 ratings)
9.5
(10 ratings)
Usability
-
(0 ratings)
9.1
(7 ratings)
Availability
-
(0 ratings)
8.1
(57 ratings)
Performance
-
(0 ratings)
7.3
(7 ratings)
Support Rating
-
(0 ratings)
9.1
(8 ratings)
In-Person Training
-
(0 ratings)
9.1
(2 ratings)
Online Training
-
(0 ratings)
9.1
(7 ratings)
Implementation Rating
-
(0 ratings)
7.3
(7 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
4.5
(1 ratings)
Vendor pre-sale
-
(0 ratings)
4.5
(1 ratings)
User Testimonials
Avatier Identity AnywhereSAP Customer Data Solutions
Likelihood to Recommend
Avatier
Ease of use and a very customer focused catalog process. Would like service now functionality implemented with the tool so teams can user 1 work tool to work from. The access governance process is very well designed and extremely useful for our organization to be able to identify users that have the inappropriate access levels for their current roles
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SAP
It's best suited for business business to turn digital interaction in to richer and high value and experience that reach across computing platform also it offers a holistic and integrated approach to managing customer data and enhancing and personalized experience.it also draw actionable insights.because it offers wide range of products . perfect customer insight data solutions
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Pros
Avatier
  • It allows users to reset their passwords on their own.
  • It allows our users to request access to VPN and shared drive on their own.
  • It allows us to terminate accounts quickly and easily.
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SAP
  • SAP's Customer Data Solutions provide a comprehensive customer view by collecting detailed data, including age, web activity, and buying history.
  • The software's strong analytics features give valuable information about how customers use content and products, so we can enhance our strategies.
  • SAP Customer Data Solutions offers insights to create specific marketing campaigns that sort audiences by preferences, browsing, and purchase behavior.
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Cons
Avatier
  • The only issue I have come across is that if a user begins to reset their password, but doesn't remember all of their security questions, sometimes the tool triggers a reset even if they didn't successfully reset themselves. This becomes a problem in an environment that has password complexity requirements, such as not being able to change your password again within a 24 hour period.
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SAP
  • I find the interface a bit complex and challenging to navigate. I remember having difficultly grasping it completely especially when I was new to the system. Simplifying the user experience would make it more accessible for everyone, making tasks quicker and more intuitive.
  • integrating it seamlessly with other software and platforms could enhance its functionality. I would really really love an integration between BenchMark email marketing tool.
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Likelihood to Renew
Avatier
No answers on this topic
SAP
On the whole I am really impressed with SAP Customer Data Solutions and would highly recommend that other professionals look at this software to enhance their B2C and B2B sales
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Usability
Avatier
No answers on this topic
SAP
We mostly work with the API which is of very good quality and is well documented.However, some of our success is also due to having very talented developers on staff, and also understanding advanced gamification design. The tool supports a talented team! It won't actually do everything for you automatically.
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Reliability and Availability
Avatier
No answers on this topic
SAP
Customer Data Solutions availability has been pretty good, anytime there has been any issues like I mentioned before, support staff has been quickly avialable to help trouble shoot things. Customer data solutions has had very few outages during out time using it as well and when they happen it's a quick resolution.
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Performance
Avatier
No answers on this topic
SAP
There are some latency issues. The 24 hour caching problem mentioned earlier is a problem. Sometimes the Gigya system makes two calls instead of a single call if we go directly to the social platform. For this reason, it's sometimes more efficient to go direct rather than use Gigya.
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Support Rating
Avatier
No answers on this topic
SAP
We have had multiple instances of help from Gigya to get our custom implementation working, including detailed technical assistance to a third party. We have found Gigya to be thorough and timely in their responses to all queries, which are consistently excellent.
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In-Person Training
Avatier
No answers on this topic
SAP
because it was made directly in the company
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Online Training
Avatier
No answers on this topic
SAP
They trained me in a train the trainer model. I then trained the internal team. Total training was about two hours, with an additional two hours for system setup.
Training was maybe a little thin, but the system was fairly easy to learn and this wasn't really a problem.
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Implementation Rating
Avatier
No answers on this topic
SAP
There was a bit of a learning curve in the beginning, and perhaps we were unclear on some of our requirements. Once they figured out what we wanted though, things went pretty smoothly. Just some minor hiccups in the beginning
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Alternatives Considered
Avatier
At the time that we implemented the solution Avatier appeared to be the best solution and has continued to meet our needs in this space
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SAP
There is a dedicated team for SAP setup that helps in providing specialized or customized services to the user. The platform's accessibility lets us obtain reports and information in real time so we reach clients at the proper moment by optimizing delivery time appealed to us the most.
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Scalability
Avatier
No answers on this topic
SAP
because the platform actually allows you to scale at any time if designed following best practices
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Return on Investment
Avatier
  • The main positive is the number of calls into our help desk or LAN team have gone down to a few calls a week; instead of the masses going to them on a daily basis.
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SAP
  • Having a single, stremlined point of entry for the customers improves the overall customer experience
  • By the same reason, maintenance costs are reduced because interventions focus on a single object
  • It's versatile in its integration so there is no need to change the surrounding software ecosystem
Read full review
ScreenShots

Avatier Identity Anywhere Screenshots

Screenshot of Avatier Identity Anywhere - User Lifecycle Management 
Avatier Lifecycle Management is your one-stop shop for requesting access to enterprise and cloud applications, assets, and even service requests. It is as easy as shopping online, making business users and IT teams more productive.

Our patented, automated workflow establishes controls, empowering managers and operations to quickly approve access while mitigating risk, improving security, and ensuring compliance.Screenshot of Avatier Identity Anywhere - Password Management 
Self-service password reset eliminates your number one help desk request and synchronizes one strong password across your core applications and cloud services. Reduce unnecessary costs from high volumes of help desk requests. Let users help themselves by resetting, synchronizing, and managing their passwords. Users may reset their passwords anytime from anywhere using a Web browser, automated phone system, a wide choice of MFA providers, and even biometric options. Password Management help desk module is used by staff to verify a user’s identity. Ensure 100% usage with forced enrollment.Screenshot of Avatier Identity Anywhere - Single Sign-On (SSO) 
Securely give employees, partners and customers access to public and private web applications. Avatier SSO leverages existing groups, OU’s and users in your native directory to delegate web application access. With built- in SaaS licensing management, your cloud subscription costs can be cut by 30% or more. SSO integrates with Identity Anywhere Lifecycle management for automatic user provisioning and deprovisioning.Screenshot of Avatier Identity Anywhere - Access Governance
Introducing Identity Anywhere Access Governance, the world’s first based on Docker containers making it the most portable, scalable and secure solution on the market. Docker container technology allows Identity Anywhere Access Governance to run anywhere: on any cloud, on-premise or a private cloud instance hosted by Avatier.

Conduct access certifications IT audit from any device. See your list of audits due along with unreviewed identity and access governance items. Practice security and compliance management with the touch of your finger. Approve and revoke access. Allow exceptions and more. The best GRC software solution ever.Screenshot of Avatier Identity Anywhere - Password Management  MFA Support
Use Avatier's solutions support several MFA options including Avatier's own One Time Passcode via SMS or alternate Email,  our Biometric Face, Fingerprint, or Voice iPhone/Android App, DUO, RSA, PING, OKTA, Symantec VIP, Google Authenticator and more...

SAP Customer Data Solutions Screenshots

Screenshot of Customer Login in SAP Enterprise Consent and Preference ManagementScreenshot of User Identities report dashboardScreenshot of Search by Custom Fields windowScreenshot of Customer Data DataflowScreenshot of Account InformationScreenshot of SAP Customer Data Platform