What users are saying about
8 Ratings
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Top Rated
2670 Ratings
8 Ratings
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Score 4.9 out of 100

Salesforce

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Top Rated
2670 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Avero

If you need to have a visual front end for anything that is not hard to set up then this is the product to use. It does require someone with some coding knowledge but if you don't [have that] I am sure support can help as needed. The 2-factor authentication is great once we went live.
Peter Norton {LION} | TrustRadius Reviewer

Salesforce

For large sales organizations the analytics and reporting must be so valuable that it overshadows the difficulty of the end user to use the product. I've used several CRM's that are simple to navigate, easy to use and much more forgiving in terms of being able to make a mistake and quickly learn how to correct it. [SalesForce.com] does not fit into that category. I've used it at two organizations now and had the same experience. I do like that it has a clean look and I like the visualization elements in terms of tracking to goal.
Jason Carlage | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Avero
Salesforce
7.2
Customer data management / contact management
Avero
Salesforce
8.0
Workflow management
Avero
Salesforce
7.1
Territory management
Avero
Salesforce
7.0
Opportunity management
Avero
Salesforce
7.7
Integration with email client (e.g., Outlook or Gmail)
Avero
Salesforce
7.3
Contract management
Avero
Salesforce
6.9
Quote & order management
Avero
Salesforce
6.5
Interaction tracking
Avero
Salesforce
7.5
Channel / partner relationship management
Avero
Salesforce
6.6

Customer Service & Support

Avero
Salesforce
8.5
Case management
Avero
Salesforce
9.0
Call center management
Avero
Salesforce
8.4
Help desk management
Avero
Salesforce
8.3

Marketing Automation

Avero
Salesforce
7.2
Lead management
Avero
Salesforce
7.5
Email marketing
Avero
Salesforce
6.9

CRM Project Management

Avero
Salesforce
7.3
Task management
Avero
Salesforce
7.2
Billing and invoicing management
Avero
Salesforce
6.7
Reporting
Avero
Salesforce
7.8

CRM Reporting & Analytics

Avero
Salesforce
7.9
Forecasting
Avero
Salesforce
7.4
Pipeline visualization
Avero
Salesforce
8.1
Customizable reports
Avero
Salesforce
8.3

Customization

Avero
Salesforce
7.6
Custom fields
Avero
Salesforce
7.9
Custom objects
Avero
Salesforce
7.6
Scripting environment
Avero
Salesforce
7.1
API for custom integration
Avero
Salesforce
7.6

Security

Avero
Salesforce
7.9
Single sign-on capability
Avero
Salesforce
7.6
Role-based user permissions
Avero
Salesforce
8.1

Social CRM

Avero
Salesforce
6.8
Social data
Avero
Salesforce
7.0
Social engagement
Avero
Salesforce
6.7

Integrations with 3rd-party Software

Avero
Salesforce
6.9
Marketing automation
Avero
Salesforce
7.3
Compensation management
Avero
Salesforce
6.5

Platform

Avero
Salesforce
7.4
Mobile access
Avero
Salesforce
7.4

Pros

Avero

  • Tracks server check averages
  • Daily log book
  • Financial comparisons
Anonymous | TrustRadius Reviewer

Salesforce

  • Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
  • Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
  • The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.
Anonymous | TrustRadius Reviewer

Cons

Avero

  • Once it is set up it's a bit cumbersome to tweak some of the canned reports.
  • Change colors in theme.
  • Secure log in during testing.
Peter Norton {LION} | TrustRadius Reviewer

Salesforce

  • When you use custom objects, it can get really slow.
  • Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
  • Customer Support could be better for the cost of the license in the Professional Tier.
Sebastian Pereira | TrustRadius Reviewer

Likelihood to Renew

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
John Cupoli | TrustRadius Reviewer

Usability

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 6.0
Based on 43 answers
Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.
Anonymous | TrustRadius Reviewer

Reliability and Availability

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Kyle Dugger | TrustRadius Reviewer

Performance

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Rob Gottschalk | TrustRadius Reviewer

Support Rating

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 5.9
Based on 40 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.
Anonymous | TrustRadius Reviewer

In-Person Training

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
Anonymous | TrustRadius Reviewer

Online Training

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
Anonymous | TrustRadius Reviewer

Implementation Rating

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Avero

It was the only solution we had for our POS system that seemed reasonable. We liked that we could use it for multiple stores and didn't have to have the same POS for each
Anonymous | TrustRadius Reviewer

Salesforce

The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Jeff Fralick | TrustRadius Reviewer

Scalability

Avero

No score
No answers yet
No answers on this topic

Salesforce

Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.
Anonymous | TrustRadius Reviewer

Return on Investment

Avero

  • Increased our business 3x since we added a dashboard
  • Less need for staffing for manual reports
  • Mobile view is amazing!
Peter Norton {LION} | TrustRadius Reviewer

Salesforce

  • It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Avero

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Avero Editions & Modules

Additional Pricing Details

Salesforce

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Salesforce Editions & Modules

Edition
Essentials$25.001
Professional$100.001
Enterprise$175.001
  1. Per User Per Month
Additional Pricing Details

Rating Summary

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