What users are saying about
Avero vs Salesforce
8 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 4.9 out of 100
Based on 8 reviews and ratings
Salesforce
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Top Rated
2670 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.3 out of 100
Based on 2670 reviews and ratings
Likelihood to Recommend
Avero
If you need to have a visual front end for anything that is not hard to set up then this is the product to use. It does require someone with some coding knowledge but if you don't [have that] I am sure support can help as needed. The 2-factor authentication is great once we went live.
Chief Innovation Officer and Co-Founder
MOV-ologyComputer Software, 11-50 employees
Salesforce
For large sales organizations the analytics and reporting must be so valuable that it overshadows the difficulty of the end user to use the product. I've used several CRM's that are simple to navigate, easy to use and much more forgiving in terms of being able to make a mistake and quickly learn how to correct it. [SalesForce.com] does not fit into that category. I've used it at two organizations now and had the same experience. I do like that it has a clean look and I like the visualization elements in terms of tracking to goal.
Account Executive
NewselaE-Learning, 201-500 employees
Feature Rating Comparison
Sales Force Automation
Avero
—
Salesforce
7.2
Customer data management / contact management
Avero
—
Salesforce
8.0
Workflow management
Avero
—
Salesforce
7.1
Territory management
Avero
—
Salesforce
7.0
Opportunity management
Avero
—
Salesforce
7.7
Integration with email client (e.g., Outlook or Gmail)
Avero
—
Salesforce
7.3
Contract management
Avero
—
Salesforce
6.9
Quote & order management
Avero
—
Salesforce
6.5
Interaction tracking
Avero
—
Salesforce
7.5
Channel / partner relationship management
Avero
—
Salesforce
6.6
Customer Service & Support
Avero
—
Salesforce
8.5
Case management
Avero
—
Salesforce
9.0
Call center management
Avero
—
Salesforce
8.4
Help desk management
Avero
—
Salesforce
8.3
Marketing Automation
Avero
—
Salesforce
7.2
Lead management
Avero
—
Salesforce
7.5
Email marketing
Avero
—
Salesforce
6.9
CRM Project Management
Avero
—
Salesforce
7.3
Task management
Avero
—
Salesforce
7.2
Billing and invoicing management
Avero
—
Salesforce
6.7
Reporting
Avero
—
Salesforce
7.8
CRM Reporting & Analytics
Avero
—
Salesforce
7.9
Forecasting
Avero
—
Salesforce
7.4
Pipeline visualization
Avero
—
Salesforce
8.1
Customizable reports
Avero
—
Salesforce
8.3
Customization
Avero
—
Salesforce
7.6
Custom fields
Avero
—
Salesforce
7.9
Custom objects
Avero
—
Salesforce
7.6
Scripting environment
Avero
—
Salesforce
7.1
API for custom integration
Avero
—
Salesforce
7.6
Security
Avero
—
Salesforce
7.9
Single sign-on capability
Avero
—
Salesforce
7.6
Role-based user permissions
Avero
—
Salesforce
8.1
Social CRM
Avero
—
Salesforce
6.8
Social data
Avero
—
Salesforce
7.0
Social engagement
Avero
—
Salesforce
6.7
Integrations with 3rd-party Software
Avero
—
Salesforce
6.9
Marketing automation
Avero
—
Salesforce
7.3
Compensation management
Avero
—
Salesforce
6.5
Platform
Avero
—
Salesforce
7.4
Mobile access
Avero
—
Salesforce
7.4
Pros
Avero
- Tracks server check averages
- Daily log book
- Financial comparisons

Verified User
Partner in Finance and Accounting
Restaurants Company, 11-50 employeesSalesforce
- Salesforce handles searches extremely well. Many users have described it as Google for all your work stuff. The trick is to get all of your data onto the platform, but once that is done the magic of its relational database becomes invaluable.
- Development on the Salesforce platform is very painless and easy to implement. The learning curve is not steep and the coding requirements are minimal. Their motto is "clicks not code" and that becomes very evident once you start using it.
- The adaptability of the platform to any business and any aspect of the business makes it a no-brainer if you can afford the licensing costs. Once you realize that its powers go beyond CRM then the sky is the limit, assuming you can afford the licensing. But the benefits far outweigh the costs.

Verified User
Manager in Professional Services
Automotive Company, 5001-10,000 employeesCons
Avero
- Once it is set up it's a bit cumbersome to tweak some of the canned reports.
- Change colors in theme.
- Secure log in during testing.
Chief Innovation Officer and Co-Founder
MOV-ologyComputer Software, 11-50 employees
Salesforce
- When you use custom objects, it can get really slow.
- Reporting is great, but rely on Report Types and you can work with up to 3 objects at the same time.
- Customer Support could be better for the cost of the license in the Professional Tier.
Chief Digital Transformation Officer
SantexComputer Software, 51-200 employees
Likelihood to Renew
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 48 answers
While it's not perfect and can be overly complicated at times, there is not another solution out there that can do what it does. To get the same functionality you would need numerous disparate tools to match the amount of functionality Salesforce has. Having it all aggregated on one platform makes the complicated parts far more bearable
Account Manager
Camelot EnterprisesApparel & Fashion, 11-50 employees
Usability
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 6.0
Based on 43 answers
Salesforce is overpriced, has bad support, and is not very easy to customize. It is not user friendly like the more modern applications people are used to such as Google Meet, Google Sheets, Google Slides, Google Drive etc. Salesforce is constantly trying to sell you another module rather than making their current offering better. And there charges for data storage are absurd. Very easy for your bills to increase.

Verified User
Manager in Marketing
Electrical & Electronic Manufacturing Company, 51-200 employeesReliability and Availability
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.8
Based on 27 answers
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
Salesforce.com Administrator
OPKO Diagnostics, LLCMedical Practice, 51-200 employees
Performance
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.0
Based on 18 answers
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
Corporate Controller / Director Sales
Solar WindsInformation Technology and Services, 501-1000 employees
Support Rating
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 5.9
Based on 40 answers
It usually takes time to get escalated (a couple of days) and the first level of support is not good at all, most of their responses are from a script and sometimes they don't even know what they're saying. We're 3 experienced people supporting our instance, so when we go to support is because we really need it and it's something we cannot take care ourselves.

Verified User
Team Lead in Information Technology
Packaging and Containers Company, 11-50 employeesIn-Person Training
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 7.9
Based on 11 answers
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business

Verified User
Analyst in Sales
Computer Software Company, 501-1000 employeesOnline Training
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.1
Based on 15 answers
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this

Verified User
Program Manager in Information Technology
Computer Software Company, 501-1000 employeesImplementation Rating
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 9.4
Based on 16 answers
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.

Verified User
Employee in Marketing
Computer Software Company, 11-50 employeesAlternatives Considered
Avero
It was the only solution we had for our POS system that seemed reasonable. We liked that we could use it for multiple stores and didn't have to have the same POS for each

Verified User
Partner in Finance and Accounting
Restaurants Company, 11-50 employeesSalesforce
The biggest advantage with Salesforce is likely the biggest detractor as well. It is largely a blank slate. The system is not customized to any one business or industry out of the box. You have to design everything - which is great if you are looking for a highly customized system, but very difficult for small or even medium sized firms without help from a 3rd party. We developed everything 100% in house. It has been quite a learning curve, but ultimately we preferred this method to farming out the work.
Operations Manager
RESOLUT RECommercial Real Estate, 51-200 employees
Scalability
Avero
No score
No answers yet
No answers on this topic
Salesforce
Salesforce 10.0
Based on 2 answers
I've worked with Salesforce since 2001 in companies ranging from 4 to hundreds of sales people and the system has been able to scale and perhaps more importantly expand (functionally) to the needs of larger organizations. In fact in my previous company, as a provider of a solution that integrated with Salesforce, we had customers that had thousands of sales people using Salesforce.

Verified User
Consultant in Sales
Printing Company, 11-50 employeesReturn on Investment
Avero
- Increased our business 3x since we added a dashboard
- Less need for staffing for manual reports
- Mobile view is amazing!
Chief Innovation Officer and Co-Founder
MOV-ologyComputer Software, 11-50 employees
Salesforce
- It's impossible to calculate an exact ROI because of the nature for which we use Salesforce. However, it has made reporting on income incredibly easy. I can pull reports on board member donations, or foundations, or corporate money. This allows us to see how our new strategies and campaigns are performing and adjust accordingly.

Verified User
Employee in Research & Development
Education Management Company, 11-50 employeesScreenshots
Pricing Details
Avero
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Avero Editions & Modules
—
Additional Pricing Details
—Salesforce
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Salesforce Editions & Modules
Edition
Essentials | $25.001 |
---|---|
Professional | $100.001 |
Enterprise | $175.001 |
- Per User Per Month