Salesforce Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Salesforce Sales Cloud
Score 8.6 out of 10
N/A
Salesforce Sales Cloud is a platform for sales with a community of Sellers, Sales Leaders, and Sales Operations, who use the solution to grow sales and increase productivity. The AI CRM for Sales features data built right in, so that companies can sell faster, sell smarter and sell efficiently. Salesforce Sales Cloud is used for, and supports: Buyer Engagement Sales Engagement Enablement Sales AI Sales Analytics Team…
$25
per month
Pricing
Salesforce Sales Cloud
Editions & Modules
Starter
$25.00
Per User/Per Month
Professional
$80.00
Per User/Per Month
Enterprise
$165.00
Per User/Per Month
Unlimited
$330.00
Per user/Per month
Offerings
Pricing Offerings
Salesforce Sales Cloud
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeOptional
Additional Details
More Pricing Information
Community Pulse
Salesforce Sales Cloud
Considered Both Products
Salesforce Sales Cloud
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is by far the most powerful platform overall, because it can spearhead an entire organizations worth of data into one single source of truth, particular if connected well. But, in simple terms, it's just the most powerful sales enablement tool out there. …
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is fully featured and is truly a platform solution vs Hubspot and Pipedrive that are very single use focused around CRM. NetSuite is legacy and has outdated user interfaces and experiences.
Chose Salesforce Sales Cloud
Allows deep customization through its Lightning Platform, enabling businesses to adapt the CRM to their unique processes. From custom objects and workflows to advanced AppExchange integrations, Salesforce Sales Cloud can accommodate even the most complex requirements.
Chose Salesforce Sales Cloud
Salesforce Sales Cloud has comparatively more customization capabilities, better report and dashboards, wide range of out of the box features and automation capabilities.
Chose Salesforce Sales Cloud
This platform is superior in many ways, being able to integrate other platforms at the same time to unify management. Also, the user experience is superior, the design is friendly and allows one to work without problems and find everything in a friendly way and save time, above …
Chose Salesforce Sales Cloud
Salesforce Sales cloud is well integrated with a lot of other marketing and sales technology SAAS products that we use within our business, which is a big part of why I enjoy using it. Compared to NetSuite, it is a lot more user friendly, a modern platform that provides better …
Chose Salesforce Sales Cloud
The wide range of features made it so we did not need as many other platforms. Salesforce is also highly customizable, allowing us to tailor it to our specific needs. The AI capabilities really enhanced our sales productivity by doing things such as predictive analytics. The …
Chose Salesforce Sales Cloud
It is easy to learn, handy and usable. The data is cleaned and then processed, which reduces the scope of error in client prediction. The automated workflow is also a key factor
Chose Salesforce Sales Cloud
Not as such platforms in my mind, but Every Sales CRM has thier own advantages and flaws for working Salesforce mainly addresses all issues but it is difficult to compare with others as the unique system of Salesforce while once I use Zoho, which also gives an edge to maintain …
Chose Salesforce Sales Cloud
The other tools that I have previously used such as Hubspot, Mailchimp (for email list management) and Insightly do not stack up to Salesforce Sales Cloud, as Salesforce Sales Cloud is highly focused on streamlining pipeline and customer management. The other tools are a good …
Chose Salesforce Sales Cloud
In this case I listed two solutions (Clari and People.ai) complementary and one competitor. In my humble opinion Pipedrive is not competing for the same target market and SFDC is 100% consolidated in Enterprise segment as the only possible option for best in class companies …
Chose Salesforce Sales Cloud
Keap, formerly Infusionsoft, has a lot of similar core functionality but is geared much more towards small businesses and cannot compare to the integration and partner community that Salesforce Sales Cloud has. We migrated to Salesforce Sales Cloud at our original period of …
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is user-friendly and intuitive to use compared to its competitors. It scales up and down to meet the growing needs of the business and allows easy and up-to-date customer contact management with accurate information. It is also easy to track leads and …
Chose Salesforce Sales Cloud
Salesforce sales can do everything Front does regarding email integrations and communicating with your peers. Still, it provides even more insight for our salespeople and leadership team. Although Front is cheaper, we decided the added productivity and visibility provided to …
Chose Salesforce Sales Cloud
Marketing Cloud is recommended for more marketing related aspects such as email marketing
Chose Salesforce Sales Cloud
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing …
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is more flexible and can be customized based on business needs. Other CRMs typically do not provide ability to perform so much customizations. Also out of the box functionality of Salesforce Sales Cloud is extensive and can fulfill most needs of small …
Chose Salesforce Sales Cloud
Salesforce Sales Cloud is a truly enterprise tool and is appropriately extensible to allow for future growth so we can scale seamlessly.
Chose Salesforce Sales Cloud
We used Capsule CRM when the business started. It was a great tool for a small business, but as our customer base and sales team grew, we wanted to glean insights quicker, manage customers better and to do so without the use of spreadsheets. Salesforce Sales Cloud with its …
Chose Salesforce Sales Cloud
The integration with third-party products like Marketo, and social profiles has stood out from other competitors.

Migrating data from our previous CRM tool to Salesforce Sales Cloud through API and integrations was easier.
Chose Salesforce Sales Cloud
The previous product we used was pathetic. It was collaborative and could work as web based so could be used anyw. However, its reporting functionality was rudimentary at best. It was often difficult to get reports even on the simplest of metrics. There were no analytics so any …
Chose Salesforce Sales Cloud
Zoho is a poor and cheap copycat of Salesforce Sales Cloud with less reliability and much less data protection. I needed high compliance.
Chose Salesforce Sales Cloud
It was a no-brainer: Salesforce was the number 1 option. SF was by far the clear winner from the beginning, with the CEO having used it in a prior organization, his development knowledge, and knowing that it is the best product on the market, we only evaluated a second option …
Chose Salesforce Sales Cloud
Hubspot isn't a huge amount cheaper and the customisability is a lot more limited. As a bespoke manufacturer, who is keen on efficiency, having a CRM we can really tailor to our needs makes a big difference.

We also tried Prospectsofts CRM but this has very limited customisation …
Top Pros
Top Cons
Features
Salesforce Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Salesforce Sales Cloud
8.1
261 Ratings
5% above category average
Customer data management / contact management8.9261 Ratings
Workflow management8.2252 Ratings
Territory management7.6204 Ratings
Opportunity management8.7253 Ratings
Integration with email client (e.g., Outlook or Gmail)8.0238 Ratings
Contract management7.6209 Ratings
Quote & order management7.7192 Ratings
Interaction tracking8.1223 Ratings
Channel / partner relationship management7.9184 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Salesforce Sales Cloud
7.7
99 Ratings
2% above category average
Case management8.097 Ratings
Call center management7.678 Ratings
Help desk management7.582 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Salesforce Sales Cloud
8.2
239 Ratings
8% above category average
Lead management8.4234 Ratings
Email marketing7.9201 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Salesforce Sales Cloud
7.9
242 Ratings
4% above category average
Task management8.0231 Ratings
Billing and invoicing management7.474 Ratings
Reporting8.2195 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Salesforce Sales Cloud
8.1
255 Ratings
6% above category average
Forecasting7.8223 Ratings
Pipeline visualization8.0242 Ratings
Customizable reports8.4252 Ratings
Customization
Comparison of Customization features of Product A and Product B
Salesforce Sales Cloud
8.6
246 Ratings
13% above category average
Custom fields8.7244 Ratings
Custom objects8.6233 Ratings
Scripting environment8.5173 Ratings
API for custom integration8.5203 Ratings
Security
Comparison of Security features of Product A and Product B
Salesforce Sales Cloud
8.9
247 Ratings
7% above category average
Single sign-on capability9.0215 Ratings
Role-based user permissions8.9219 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Salesforce Sales Cloud
8.2
156 Ratings
11% above category average
Social data8.3154 Ratings
Social engagement8.1152 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Salesforce Sales Cloud
8.1
212 Ratings
11% above category average
Marketing automation8.1208 Ratings
Compensation management8.1142 Ratings
Platform
Comparison of Platform features of Product A and Product B
Salesforce Sales Cloud
7.4
227 Ratings
0% above category average
Mobile access7.4227 Ratings
Best Alternatives
Salesforce Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.4 out of 10
Enterprises
Creatio
Creatio
Score 9.4 out of 10
All AlternativesView all alternatives
User Ratings
Salesforce Sales Cloud
Likelihood to Recommend
8.7
(392 ratings)
Likelihood to Renew
9.7
(58 ratings)
Usability
8.0
(121 ratings)
Availability
9.8
(27 ratings)
Performance
9.0
(18 ratings)
Support Rating
7.7
(92 ratings)
In-Person Training
7.9
(11 ratings)
Online Training
9.1
(15 ratings)
Implementation Rating
1.2
(18 ratings)
Configurability
10.0
(2 ratings)
Contract Terms and Pricing Model
8.8
(9 ratings)
Product Scalability
8.7
(52 ratings)
Professional Services
9.3
(8 ratings)
User Testimonials
Salesforce Sales Cloud
Likelihood to Recommend
Salesforce
Salesforce Sales Cloud is an intuitive and easy-to-use platform. It is easy to customize this platform to meet the ever-changing business needs and requirements. It is easy to integrate with other platforms and offers incredible features that help businesses generate leads, automate their marketing processes, and collaborate effectively.
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Pros
Salesforce
  • Logging notes: SF makes it easy to log notes in the timeline or static notes that live in an easy-to-see spot for longevity.
  • Logging activities: It's easy to post a call, text, email, etc.
  • API data: Once connected, SF is critical to automation, such as website activity, login activity, pages visited, etc., which saves the Customer Success side time in understanding account activity.
  • Custom fields: you can add custom fields to really personalize your experience. We use quite a few and it's brilliant.
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Cons
Salesforce
  • Sometimes setting up the interface can be overly complex.
  • Depending on what level of salesforce you are paying for, the SLA for their service team to respond can take a decent amount of time.
  • Wish there was more connection between the salesforce apps like service and sales.
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Likelihood to Renew
Salesforce
There are days when I wish we hadn't switched, but I know that if we put in the time, we will get to where we want to be with the software and that it has many more capabilities than anything else we looked at. However, the amount of time and onboarding we need to do is also far greater than we realized/were told when we originally bought the product. They told us we should hire onboarding support, but at the end, after we had already reached our budget maximum for this, so it's been slower than we had hoped.
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Usability
Salesforce
Salesforce has been designed on the basis of "Clicks, not code". So anyone willing to learn the Salesforce user interface (which is quite good as far as management software platforms go) is able to become a Salesforce user or even a Salesforce administrator. You don't have to know coding language to work in the Salesforce environment. Also, Salesforce has one of the best software training resources (Trailhead) that I have ever encountered. It is free to all, easy to use, and most importantly it is interactive. No scrolling through endless text in a user manual. There are hands-on modules and related videos interlaced and through it all you earn points and badges to display your level of learning.
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Reliability and Availability
Salesforce
Salesforce is always available securely from any internet-capable device anywhere in the world, UNLESS you choose to set security measures so that ONLY trusted IP ranges may access the system at certain times of the day. It's all about choice and flexibility with Salesforce products.
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Performance
Salesforce
Salesforce performance in general is excellent. "The cloud infrastructure beneath Force.com has been fine-tuned over the past 10 years. It powers nearly 100,000+ businesses running more than 185,000 applications that 3 million users count on every day."
Points per Salesforce -
1) Multitenant kernel - With a multitenant platform, each business that uses the app doesn’t have its own copy. Instead, all businesses share a single copy and then customize it for their specific needs.
2) ISO 27001 certified security - You can’t compromise when it comes to enterprise-level security. Force.com is road-tested and trusted by nearly 100,000+ companies, including many of the world’s most security-conscious organizations, such as banks and health care providers.
3) Proven reliability - All Force.com apps run on world-class data centers with backup, failover, and disaster-recovery facilities. Force.com has had a proven 99.9 percent uptime record for years.
4) Proven, real-time scalability - Force.com is used by many of the world's largest enterprises, including Cisco, Japan Post Network, and Symantec. Applications can automatically scale from a few users to millions of page views, as needed.
5) Real-time query optimizer - You need fast access to your data. The Force.com query optimizer delivers under 300ms response time, at a massive scale.
6) Real-time transparent system status - You can always see real-time system performance, availability, and security information at trust.salesforce.com.
7) Real-time upgrades - Unlike traditional software platforms, our upgrades never break your customizations, code, or integrations. We upgrade the platform for you 3 to 4 times each year. As a result, you’re always on the latest version, with access to the latest features, performance, and security enhancements.
8) Real-time sandbox environments - With a single click, you can create copies of your applications, configuration, and data in separate environments for development, testing, and training.
9) Three global production data centers and disaster recovery - Force.com runs on three geographically dispersed, mirrored data centers with built-in replication, disaster recovery, a redundant network backbone, and no single points of failure
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Support Rating
Salesforce
The overall support has been good. More and more features are being released quite frequently. Very small features are also making big difference in how the tool can be adapted and used better. If there is anything we need or are stuck, the support team sets up a call and helps in resolving the issue/provides workarounds.
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In-Person Training
Salesforce
I attended two training sessions. I would rate them a 4 as an advanced user. It was very basic – great for someone new – would give 8+ for new person.

I had 3 years of experience at the time. I skipped basic and went onto advanced and still not helpful. A lot of it was best practices that didn’t feel relevant for our business
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Online Training
Salesforce
I have gone through multiple. The content that’s delivered is quite basic – I wish they had more advanced training.

We are grandfathered into premium support plus training. We get unlimited access to instructor led and online training for free. We have taken advantage of this
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Implementation Rating
Salesforce
Just from an organizational standpoint - we standardized our data prior to moving to Salesforce. But we essentially standardized it wrong. That's created a big disgusting mess for us know that I'll have to deal with as the Admin. Be sure you think through use cases prior to doing something like that - seek outside opinions on how the data will work best, especially depending on what else you're going to integrate with Salesforce.
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Alternatives Considered
Salesforce
At our company, we use Salesforce and HubSpot. I personally like both for different reasons. Salesforce makes it easy to generate reports, keep track of dealer and customer information, tie customers to dealers, and is easy to use. However, I like HubSpot for the marketing features. I think HubSpot has easier-to-use workflows and email creations.
Read full review
Contract Terms and Pricing Model
Salesforce
Salesforce is the most widely used CRM system. Professionalism tends to increase when things go wrong for market leaders. Salesforce considers us as users because they own the market. Having all of our data in one place and all of our teams working within Salesforce. Anyone who uses Salesforce is impacted by it, even if they don't.
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Scalability
Salesforce
Salesforce Sales Cloud is highly scalable and designed to accommodate the needs of businesses of all sizes, from small startups to large enterprises. It offers flexible subscription models and can easily scale up or down based on the organization's requirements. Whether a company is expanding its sales team, increasing its customer base, or adding new features and functionalities, Sales Cloud can adapt to support growth without sacrificing performance or reliability. Additionally, Salesforce's cloud-based architecture ensures that users have access to resources and capabilities as needed, making it a highly scalable solution for organizations looking to automate customer relationship management at scale.
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Professional Services
Salesforce
Using Salesforce.com has made my daily routines more efficient and simplified the manual tasks I had to perform independently. I can now access data from any device, online or offline, and provide better guidance to my team about the forecasts provided by the built-in artificial intelligence (AI). A chat with a Salesforce support specialist would be great. The knowledge base has a community forum where Salesforce users can ask questions and learn more about the product.
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Return on Investment
Salesforce
  • The inbox feature allows me to see when the customer opens my email, and hence a timely follow-up could result in a higher response rate.
  • The mobile app allows users to gain access to leads and customer contacts on the go, which increases sales team productivity and enhances customer conversations.
  • The reports of the notes on the account level are not working, which is causing manual work in the weekly report to leadership.
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ScreenShots

Salesforce Sales Cloud Screenshots

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