Overview
ProductRatingMost Used ByProduct SummaryStarting Price
AWS Chatbot
Score 8.7 out of 10
N/A
AWS Chatbot is an interactive agent designed to make it easy to monitor and interact with AWS resources in Slack channels and Amazon Chime chat rooms. With AWS Chatbot users can receive alerts, run commands to return diagnostic information, invoke AWS Lambda functions, and create AWS support cases.N/A
BigCommerce
Score 7.8 out of 10
Small Businesses (1-50 employees)
BigCommerce is a SaaS platform that allows SMBs to develop eCommerce sites. Features include the capabilities to design the storefront, configure products, manage payments, generate traffic, and optimize conversion.
$39
per month
Pricing
AWS ChatbotBigCommerce
Editions & Modules
No answers on this topic
Standard
$39
per month
Plus
$105
per month
Pro
$399
per month
Enterprise
Custom
per month
Offerings
Pricing Offerings
AWS ChatbotBigCommerce
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsA discount is offered for annual billing.
More Pricing Information
Community Pulse
AWS ChatbotBigCommerce
Features
AWS ChatbotBigCommerce
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
AWS Chatbot
10.0
1 Ratings
18% above category average
BigCommerce
-
Ratings
Chat history and transcripts10.01 Ratings00 Ratings
Chat reporting10.01 Ratings00 Ratings
Chat and web analytics10.01 Ratings00 Ratings
Online Storefront
Comparison of Online Storefront features of Product A and Product B
AWS Chatbot
-
Ratings
BigCommerce
7.1
445 Ratings
9% below category average
Product catalog & listings00 Ratings7.8441 Ratings
Product management00 Ratings7.6438 Ratings
Bulk product upload00 Ratings7.2337 Ratings
Branding00 Ratings6.9387 Ratings
Mobile storefront00 Ratings7.5427 Ratings
Product variations00 Ratings6.9414 Ratings
Website integration00 Ratings7.5367 Ratings
Visual customization00 Ratings6.6430 Ratings
CMS00 Ratings6.5320 Ratings
Online Shopping Cart
Comparison of Online Shopping Cart features of Product A and Product B
AWS Chatbot
-
Ratings
BigCommerce
7.5
430 Ratings
2% below category average
Abandoned cart recovery00 Ratings7.4387 Ratings
Checkout user experience00 Ratings7.5425 Ratings
Online Payment System
Comparison of Online Payment System features of Product A and Product B
AWS Chatbot
-
Ratings
BigCommerce
7.8
426 Ratings
6% below category average
eCommerce security00 Ratings7.8426 Ratings
eCommerce Marketing
Comparison of eCommerce Marketing features of Product A and Product B
AWS Chatbot
-
Ratings
BigCommerce
7.1
431 Ratings
8% below category average
Promotions & discounts00 Ratings7.2407 Ratings
Personalized recommendations00 Ratings6.6338 Ratings
SEO00 Ratings7.4401 Ratings
eCommerce Business Management
Comparison of eCommerce Business Management features of Product A and Product B
AWS Chatbot
-
Ratings
BigCommerce
7.4
436 Ratings
8% below category average
Multi-site management00 Ratings8.0207 Ratings
Order processing00 Ratings8.0415 Ratings
Inventory management00 Ratings7.8368 Ratings
Shipping00 Ratings6.7376 Ratings
Custom functionality00 Ratings6.6371 Ratings
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AWS ChatbotBigCommerce
Small Businesses
Front
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Score 9.1 out of 10
Ecwid by Lightspeed
Ecwid by Lightspeed
Score 10.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Shopify Plus
Shopify Plus
Score 8.9 out of 10
Enterprises
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Genesys DX (discontinued)
Score 10.0 out of 10
IBM Digital Commerce
IBM Digital Commerce
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
AWS ChatbotBigCommerce
Likelihood to Recommend
10.0
(1 ratings)
8.2
(458 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(54 ratings)
Usability
10.0
(1 ratings)
10.0
(28 ratings)
Availability
-
(0 ratings)
8.3
(6 ratings)
Performance
-
(0 ratings)
8.3
(6 ratings)
Support Rating
-
(0 ratings)
10.0
(28 ratings)
Online Training
-
(0 ratings)
8.2
(3 ratings)
Implementation Rating
-
(0 ratings)
9.2
(15 ratings)
Configurability
-
(0 ratings)
8.3
(4 ratings)
Ease of integration
-
(0 ratings)
8.2
(4 ratings)
Product Scalability
-
(0 ratings)
7.9
(362 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(3 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(3 ratings)
User Testimonials
AWS ChatbotBigCommerce
Likelihood to Recommend
Amazon AWS
The Best performance for this tools is best describe to be suited as friendly -user with intuitive set up and integration for different paltforms. This tool has a proven sucess that works well for both small and large teams in the organization. The best for operational processes enhancing team environment. Amazing.
Read full review
Commerce.com
BigCommerce is really well suited for someone who wants to get selling quickly, but may not have endless developer experience, or even web design experience for that matter. Their templates, even the free ones, are very attractive and supported by tons of third party apps. I think the only times it is not a slam dunk recommendation would be if someone is dead set on using another solution like Shopify, or if they are not looking for an ecommerce site and more of a flat website, this would be overkill.
Read full review
Pros
Amazon AWS
  • The real-time efforts has facilitated our need for chatot collaborations.
  • Our team productivity has increase upward with the help of direct instructions.
  • Centralized communication is vital for in which AWS Chatbot offered to us.
Read full review
Commerce.com
  • We really appreciate how easy it is to add products, and variants of products.
  • The integrated site analytics is pretty slick and tells us how our customers are utilizing our site/allows us to recognize trends.
  • Adding sales badges is a breeze and allows us to target specific items for sale to market!
Read full review
Cons
Amazon AWS
  • The executions of direct chat commands still to look up
  • We would love to see the security enhancment
  • The real time alerts is challenging to us
Read full review
Commerce.com
  • In my experience, customer support FAILS terribly in knowledge of getting a BC site live
  • In my experience, the back side/ dashboard is very archaic compared to Volusion, will add hours of work to your week.
  • In my experience, pretty much anything you NEED is done with an "app" at additional cost. I think we have a few hundred dollars in apps already on top of cost of BigCommerce.
  • I feel coming from Volusion to BigCommerce was so depressing but we do feel secure that the company will remain in business. We are looking for something else already.
Read full review
Likelihood to Renew
Amazon AWS
No answers on this topic
Commerce.com
I personally would not even consider another e-commerce website platform.
Bigcommerce may have the same (or close to the same) functionality and integrations as other SaaS platforms but they excel at customer service and tech support. At the end of the day you need a company that will answer the phone in less than a minute especially if you're having a 5 alarm issue. That said, we hardly ever have any issues. The site was down for a few minutes one time 5 years ago. Sometimes we have issues with coding or apps and they help me with that too. They even walked me through installing our new theme when the contracted developers told me that wasn't included in the development of our new website.
Bigcommerce comes out with new innovations every year, not including apps that other people write for the platform, and there are a lot of those and new ones all the time. And there are a LOT of awesome themes to choose from (Halothemes are the best).
And the price is reasonable!
I'd give Bigcommerce my business any time and recommend them to anyone looking to run an e-commerce website. You could even use them for a non-shopping site, we have one of those too!
Read full review
Usability
Amazon AWS
The tool, AWS Chatbot deserves a highest rating in the market. We have been using a AWS and it's other tools and it's quiet impressive. This tool defines the new trends for powered AI.
Read full review
Commerce.com
I think that overall it has a great front end for the customer. On the back end, it takes a little spin-up time, but in just a couple of hours you can really have your head wrapped around everything you're going to need 99% of the time. It takes me about 5 minutes to train a new user on how to interact with customer orders.
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Reliability and Availability
Amazon AWS
No answers on this topic
Commerce.com
So far in my time with BigCommerce I have not had any down time when it comes to my webstore or accessing it at any time I need to. Knowing that they have such a good uptime, it makes me feel comfortable that my customers can access things anytime, but also keep sales going 24/7
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Performance
Amazon AWS
No answers on this topic
Commerce.com
I have not had any issues with pages loading slow or any real other issues, not that I have encountered so far. Speed of the site and images loading are fantastic and everything just seems to work nicely, which may seem like a simple thing to say about things, but when something just WORKS! Its rather nice vs fighting with things to work right.
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Support Rating
Amazon AWS
No answers on this topic
Commerce.com
Because they are always there no matter how simple or complex the question is, if they don't know the answer they don't fake it and just make you go away feeling frustrated.. they get you to someone that does know the answer. I always appreciate their help and their honesty!
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Online Training
Amazon AWS
No answers on this topic
Commerce.com
They have a comprehensive online help file system that makes it easy to do almost anything. They cover just about everything you'd want to do with your online store with images, clear descriptions and in some cases video. I will, however, say the videos should be a little more professorially done and not sound like the employees are doing it in their cubical.
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Implementation Rating
Amazon AWS
No answers on this topic
Commerce.com
A certified BigCommerce design and solution partner will usually comprise a team of highly experienced designers, developers and marketers. It is our view that in the vast majority of cases, this will pay dividends in the long-term - especially for those teams that could use the extra support.
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Alternatives Considered
Amazon AWS
This tool AWS Chatbot is difinitely Proactive in a sense, it automatically helps identify and addresses issues and problems and prevent making it serious and escalated. Amazing so far!
Read full review
Commerce.com
BigCommerce even with add-ons such as a PIM and B2B functionality wins for small businesses on affordability and ease of use. No servers or updates to worry about and no expensive agencies to pay. This being said, if the budget were no issue, for larger organisations Magento is perhaps a better option.
Read full review
Scalability
Amazon AWS
No answers on this topic
Commerce.com
I believe after seeing all of the parts of this platform, one is able to develop the business and keep adding on select features for the business. There are multiple options for purchase with the various platforms once the business grows more. The different features being offered by the platform can lead us to scalability.
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Return on Investment
Amazon AWS
  • The price for this product is considerably low and manageable.
  • We gained an impressive results
  • We are able to forecast our expectations and with excellent plan for future
Read full review
Commerce.com
  • Provides a robust platform to sell a high-risk product.
  • Page Builder saves you time and money by negating the need to buy a template.
  • Includes robust promotion settings that allow for codes and automatic discounts, bulk discounts, and customer groups (i.e. military discount), all native options.
Read full review
ScreenShots

BigCommerce Screenshots

Screenshot of enterprise ecommerce for high-volume brands like Skullcandy.Screenshot of the integration that lets you list products on Amazon directly from the BigCommerce control panel, with centralized inventory and order processing and fulfillment.Screenshot of where to customize the look and feel of a storefront.